Citifinancial / Rude customer service, false pretense of hope
This company has been nothing but a joke since I got behind on my payments. Eveytime you call in a representive gives you a different excuse. December my mother called in to get a deferal, they told her she had to pay a payment to zero out the balance. She did.. Then they told her to get a deferal both of us had to be jobless. Recently a rep called and advised we could do a deferal as long as we were under the 30 days. I called in and was given the false pretense that I could get a 2 or even 3 month deferal. Suposedly they tried to contact me and I ended up getting denied. These people are rude and ridiculous. Every step higher you take it seems they get ruder. They contact family mambers I don't even talk to on Sundays. I have been threatened and treated like I am a complete idiot. They contact my mother at her government job and ask questions like 'is you parking lot secured?' to co-workers that anser the phone. I finally blew up and told them the only way they'd get the car is by me blowing it up and sending to them in pieces. Today by Ms. White I am told that is a terrorist threat. I am pregnant, have a child, and we recently had to close our business. I am the only one working. Do you think some compasion could be shown? All I am told is your are 37 days behind either pay or give us the location.. What is worse is this dispicable company and it's employees will always have the upper hand no matter what you do. Do you give the vehicle up so they auction for way cheap and garnish up to 50% of your check or pay the payment and continue to let these ---fill it in--- treat you like you do not matter?
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