Citifinancial Auto / Refinancing auto loan

TX, United States Review updated:
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I wanted to refinance my loan & they simply told me that they are not allowed to do that. I asked for something in writing and they told me they couldn't provide that. I asked how can a company as yourselves not have something in writing stating that an auto loan can not be refinanced. It makes no sense. The customer rep got all nervous. I just don't understand how a company can be this way and not provide legally in writing a loan can not be refinanced. I hope this company gets everything they deserve. Something should be done on how this company treats its consumers.

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  • Su
      7th of Apr, 2010

    I completely agree! I was let go from my job on unemployment never missing a truck payment asking them to please refinance at a lower rate so I don't lose my vehicle and they said no. You can't talk to anyone!! They hang the phone up on you!

    0 Votes
  • Fb
      9th of Apr, 2010

    I was able to refinance. In the long run was a big mistake...paying interest on top of interest, late fees, etc...

    0 Votes

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