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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:14 pm EDT
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Citibank unsetn statements & penalty charges

I decided to post here my complaint because after several hrs of surfing any citibank site where I may filemy complaint, I didn't see any…. I read some of the complaints here againstcitibank credit card... I got almost the same experience sad to say with my citibank credit card. Just imagine, i've been banking with metrobank and bdo for several years and I didn't have any problem with my credit. Their bils come on time, I mean their couriers were jsut great and timely. Not with citibank's cuz after I used their card, it's my 10-11th month I guess paying their bills and yet I just received like 3-4 bills only and worse than that was they promised to send me the online bill in my email and yet, no email statement was received. The customer service called and told me, I should look into my spam mailsbut not even one statement was there! What is good is they reverse the penalty charges after realizing the problem on their part. They reversed like 5 to six panalty fees! Imangine that? I hope if there are citibank officers who by chance read this blog created by glen ong, pls address our complaints! It took me like several hrs today to look for citibank customer care complaints division but to no avail! It was after I came accross the worst customer agent in the name of melody (I won't give the last name) who didn't know what customer care means, she should have been trained on how to respectfully handle their clientele! How do I get the email of top management customer care of citibank, does anybody know where I should file my complaint? After googling up so many sites I finally got their site and logged on to their credit card inquiry and was terribly shocked to see I have a p3, 200 + balance! When if the custoemr agent permitted me to pay off my entire balance I should have paid only like 1, 200+ only, I took her advice because she said I can't do it since the contract blah-blahs! They charged me with a membership fee of 1, 800 when I told them already I wanna cancel this card already, it's causing me a big headache cuz I am a very busy person! Then I saw that there are two p500 penalties charged again! Well I have like two months balance of p491 each something! Citibank credit card must have a site where their subscribers may file their compliants! You have caused me a big headache! What kind of institution are you?

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anotehr consumer
Richmond, US
Oct 04, 2011 5:31 pm EDT

Don't forget to record your complaint on Yelp.com. People will also see it there. You could go to the Better Business Bureau web site and easily file a complaint. That sticks and the Better Business Bureau tries to reconcile your situation. I used them once and they worked well. Solved somethiing for me. I will use them again anytime. Good Luck from another consumer.

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12:04 am EDT
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Citibank fraudant practices followed by the bank

I have Citibank NRO account [protected] with Citibank NRI services and due to Citibank's extremely poor and extremely user unfriendly online banking I decided to transfer all my money from that account to Bank of Baroda account. I also decided to close the NRO account. I have sent a letter regarding this approximately 3 months back. I had talked to bank officers at least 15 times and the ones I talked 3 wks. back promised me transfer the money in 24 Hrs. and for closing the account I needed my wife's signature on a letter stating the closure of account. It was clearly stated that money would be transferred as one signature is enough to do the same . The same fact is confirmed by Mr. Ganesan another bank officer with Citibank two weeks back and now when I asked Citibank again and Ms. Sudha who is another bank officer tells me money is not transferred.They are acting on their wishes with total disregard to the customer's instructions and ethical bank practices.They evan manipulated my date of birth and the bank official refused to talk to me that I am not the same person.I want to inform you that bank took a copy of my passport which shows my date of birth and no way or no where ever I used wrong date of birth.I have bought a house in India and I wished to make the payment through Citibank NRO bank account.That payment is overdue and the builders are now asking for an additional payment of 36, 000 rupees over and above the payment that is due to be paid. I feel Citibank is entirely responsible for this payment.I have sent a bank of Baroda cheque to my builder assuming that Citibank has transferred the money as per my standing instruction in the letter faxed to Citibank NRI new york office approximately 6 wks. back.I had also asked them to close my account for which they needed my wife Nanda who is joint account holder to sign a letter stating the closure of account.This letter was subsequently sent and has no bearing on original request to transfer the balance to Bank of Baroda account for which me or my wife can send an individual request.The bank official who talked to me on phone confirmed this and agreed to transfer the money in 24 hrs. and the same fact is again confirmed by Mr. Ganesan.

I have similarly asked them to close my account 088965.

I had invested approximately 45 thousand US dollars in mutual funds with Citibank in year 2000 and in 2005 I asked them to be sold and I was sent back 31 thousand $ and no account of at what rate they were sold were ever sent to me.I had instructed to sell all my assets with Citibank . In spite my change in address request my address was not changed. I get a letter stating that I still have over 2730.00 $ in mutual funds which I had instructed to be sold and money transferred to my NRE account [protected] have yet not been sold.I want to know as to why instructions are not followed.I lost approximately 13 thousand dollars in the Citibank dealings with my mutual funds.

I hereby request
1. My money from NRO account [protected] be transferred to my Bank of Baroda account, the details are already provided with the Citibank.
My Citibank NRO [protected] account then later be closed.
My Citibank account 088965 be also closed.I had repeatedly made request for the same.
My Mutual funds of MFS meridian funds be sold and the balance be immediately transferred MY Citibank NRE account [protected] which i am still continuing.
4. A statement of the mutual funds accounts be made available to me and explanation be given by Citibank as to why such loss is incurred in spite of promise of profit.

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Atinder
, US
Jan 20, 2017 12:41 pm EST

Had Citibank NRI/NRO account for many years. Last year I got letter that the bank was closing the local branch and gave me the option to use another branch or close the account. Long story short, my account was closed and I was sent demand draft checks to USA. As it turns out, there is no way of getting these cashed in USA. All attempts at getting hold of a living being at Citibank in India have failed. Was able to get someone on live chat and person left after leaving a number which again is automated and can't get in without entering account number which I don't have anymore. Demand draft is valid only for a limited time.

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DisappointedWithCitiNRI
, US
Oct 05, 2015 8:08 pm EDT

I can attest to above complaints as well. Citi NRI is not at all transparent with its customer, especially when it comes to providing information on currency conversation rates. Despite my numerous requests, this information still has not been provided.

Beyond the issue of rates, Citi NRI overall has horrendous processes. For example, every time you need to do something to your account, you've to send a physical letter by mail! WTF, this is 2015, no? I can't wait for my CD to mature so I can close my accounts and never do business with this POS bank.

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JAGANSUD
Laytonsville, US
Mar 16, 2012 8:54 am EDT

I had a bank account with citibank NRI from 1990. It used to provide good services, From 2008, its customer services is degrading.
Citibank is not transparent in their services offers and transactions (they will trade it at a much lower rate than market quoted at cost to the customer of course by using written statement loophole rather than honoring online account, email or telephone commitments). I already lost 3 months of interest on money as they were converting my nre to nro accounts. I will close all of my accounts with this bank and advise people not to do bussines with this bank

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butterfly123456
Atlanta, US
Feb 26, 2012 12:31 am EST
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I also made the unfortunate decision of opening a citibank NRE account with the citibank NRI banking services and have found the 24x7 support to be appalling and misleading. Citibank is not transparent in their currency transactions (they will trade it at a much lower rate than market quoted at cost to the customer ofcourse) and will not share any information via an online account, email or telephone. Their call center specialists always seem to be facing a system issue no matter what time you call them or regarding what issue you call them. I am absolutely disgusted with their level of service and feel this investment was an extremely bad decision on my end because had I known that citibank practices unethically with sharing information with customers about their money I would have never come here! If you can stay away be smart and do so, don't get involved in this scam!

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12:04 pm EDT

Citibank lost money

Money transfered to Nationwide, not accepted and returned to Citibank.

Citibank then lost track of the money any have not yet credited my account.

I have been trying to speak to somone it the UK as can't get any sence from the call centre in India.

Unable to speak to anyone in UK and problem still ongoing.

I bank in the UK and expect to speak to someone in the UK who speaks English, when thing go wrong.

All I want is my money back so that I can close this dam account!

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7:01 pm EDT
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Citibank fraud

Dear sir / madam, I received this the following message from your bank and I want to find out how far this is true:
Alex cunningham.
Director foreign payment online transfer.
Citibank oflondon uk.
Address: units 3 & 5, paternoster house
St paul's churchyard, london, ec4m 8ab united kingdomuk.
Tel: +[protected].
Fax: +[protected].
Website:www.citibank.co.uk
License no: 0482552.
Fsa ref no: 122342.
Registered inenglandno. 1088249.
Vat no. Gb [protected].
Copyright © 2011 citigroup inc.

Attention & hello dear.
I officially write to inform you that the united nation secretary mr. Ban ki moon, has instructed citibank oflondonto release a total sum of us$5. Million us dollars to your bank account as your contract & inheritance entitlements. The united nation (Un) & the british prime minister mr. David cameron has agreed that the british government will pay & compensate all the foreigners their contract & inheritance funds within the 30days, the british prime minister david cameron has signed a total sum of us$5. Billion us dollars to compensate all the foreigners whose executed & inherited contracts under the british national petroleum oil & gas company. Your name was among the list of names we received from the british royal hm treasury for immediate release of us$5. Million us dollars to you as your contract & inheritance funds.

Your new payment reference no.-[protected].
Allocation no:
Password no:
Pin code no:
Your certificate of merit payment no: 103.
Your release code no: 0763.
Your immediate telex confirmation no: -1114433.
Your secret code no: xxtn013.
Amount approved to you is: us$5, 000, 000.00.

You have been approved to receive a total sum of five million united states dollars us$5. M from citibank of london uk, we are the citibank of london and we hereby wish to inform you that we are ready to transfer/release the us$5. Million us dollars to you as the beneficiary, we urge you to complete the information's below and return it back to citibank of london for immediate release/transfer of your funds, please complete the empty requirements below and send it back to citibank bank of london.
Sincerely yours,
Alex cunningham.
Director foreign payment online transfer.
Citibank of london uk.
Tel: +[protected].
Fax: +[protected].

I'll be waiting for your immediate action on this.

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5:52 pm EDT

Citibank scam

I hope this message gets escalated to the highest level of Citibank management possible. You can verify my accounts with Citibank by checking my phone number [protected]).

Currently, I have over 10 different types of services/accounts with Citibank (list below) and I’ve earned over 300, 000 points with Thank You network. However, I will not be a loyal customer of Citibank anymore since Citibank has not been treating their customers right. For the past year, there have been a number of incidents that makes me believe that Citibank does not care about their customers anymore. They are listed below.

I will start migrating all my banking services to other banks. I’ll also make sure to post this message everywhere so other will be aware of how horribly Citibank treat their loyal customers.

BTW, I used to believe in Citi… I currently own more than 20, 000 shares of Citi stocks. I will be changing this position going forward.

1 -
This is the tipping point of my dissatisfaction with Citibank.

Today, 2010.05.17, Citi Premier Pass card decided not to honor the credit limit overage usage that is build into my account. The reasons, one, I haven’t been utilizing my credit line nearing my credit limit. Also, I’m not allowed to transfer my credit from one card to another.

2 -
Citibank has been cutting my credit to the minimal - the reason being that I have high revolving debt. However, I’ve never been late with any payments. The high revolving debt is actually used for business investment purposes.

3 -
Citibank decided to close out my Business Checking Line of Credit without any prior notification. This caused me quit a bit of headache since a number of transactions were rejected due to the line of credit not being available.

4 -
Citibank started to charge $10 for automated draft from overdraft protection line of credit. The overdraft protection line of credit is designed to protecting overdraft. Citibank started penalize the automated draft. I have to manually transfer money out of overdraft protection line of credit to checking. What’s the point for having automated overdraft protection line of credit?

5 -
Citibank raised my credit card rates to a whopping 30 percent. Thank god I pay off my complete balance every month. 30 percent is ridiculously high. It’s highway robbery.

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complaintgirl
, US
Dec 31, 2009 10:24 am EST

This company is fradulent. I received an overdraft fee when i never used the account, the letter said i had 15 days to pay the fee before my account was closed but the account was closed after 5 days *thats FRAUD *** then i called the Customer service line to try to pay it, i was then told to go to the branch to take care of it where i was then told to call the collection agency who told me i shouldnt be contacting them and that i should go to the branch to pay the fee! Finally i talked to a manager who did not help.. she has NO clue why my account was closed.. DONT waste your time with Citi bank. I have to pay them for services NEVER USED!

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Mike Cardace
Long Island City, US
Aug 22, 2011 8:19 pm EDT

tuvig, I work for Citibank and read your detailed complaint. I understand your frustrations, and I'm sorry you're not happy with us. I can look into your issues with the help of some of my colleagues in the cards and banking businesses to see if anything can be done to convince you to stay with Citi. I assure you I care about our relationship with customers such as yourself, but from time to time we do have to make business decisions when it comes to lending money. Please send me an email to both addresses below, and copy/paste your post or a link to it so I can reference back. Thanks for taking the time to share your complaint.

Regards,
Mike Cardace, Citi
Customer Service & Advocacy
michael.cardace@citi.com
customer.help@citi.com

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10:28 am EDT
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Citibank scam letter

Dear Sir;
Please consider this letter and let me know if it is a scam letter as I have been getting several of these from the same organisation:
Dear Mr. Abdul Sam Khan

I am forwarding you copy of mail sent to my office by CitiBank. I hope it was also sent to you.

Attached are evidences of your funds existence and payment modalities been processed for release to you.

We will also be dispatching the ATM Debit Card and MasterCard Credit card with your cheque book to your nominated address. The ATM card will be used to withdrawal cash from any ATM outlets in your country, and also the MasterCard Credit Card will be used to pay for goods and services/bills.

I will need you to remit the fee by western union in my Secretary's name:

Kingsley Onovo
Address: 15 Isaac John Street Lagos Nigeria

Provide sender's name, amount remitted (i.e. $500), control number, city/state of sending, and Text question and Answer.

Thanks, and I hope for quick release of your funds by your urgent compliance.

Philip Cole
============

----- Forwarded Message -----
From: CitiBank Group
To: [protected]@rocketmail.com
Sent: Monday, August 8, 2011 12:52 AM
Subject: Evidence Of Your Acct & Payment - Mr. Abdul Sam Khan

Dear Mr. Khan

We sent the below mail with attached specimens of your ATM & Credit Card. You are directed to contact Mr. Philip Cole, who will assist you process a Police Clearance Report that will certify the funds free from terrorist and money laundering as required by US Patriot Act and United Nations Financial Action Task Force.

Without this process been concluded, we cannot dispatch your Original of your ATM & Visa Credit Card and also grant you access to your offshore account online.

We therefore, advise that you contact Mr. Philip Cole (email: [protected]@rocketmail.com) and ensure you comply with his instructions for quick procurement of the Clearances.

Thanks, and if any problem contact our office immediately.

Yours
Kennedy Smith
===================

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DOBBERSTOKES
, GB
Aug 08, 2011 12:09 pm EDT

DON'T BE SILLY! ITS GOT SCAM WRITTEN ALL OVER IT!

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8:07 pm EDT
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Citibank harassing solicitation calls at work

We previously had savings & checking with Chase Bank in Colorado, but withdrew our funds because we were not happy with the service and it was very slow whenever you did a transaction at a teller or outside window. Just recently they have started phoning us at work on our cell phones acknowledging we were in the bank to pay a regular payment and asking why we don't do our full banking at Chase. This is very annoying, not to mention our place of work does not accept us taking unnecessary calls. If we wanted to bank with them, we would do so, we don't need them soliciting us. Have any complaints come in on this practice? Isn't it illegal for them to use your personal phone for this reason? We do have a car loan thru them and that is how they have our phone numbers.

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10:25 pm EDT
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Citibank citi bank neft transfer issues

Hi,

I have transferred a sum of 200000 from my citi bank account (A/C: [protected]) (IFSC: CITI0000004) to one of my friend’s State bank of Hyderabad account (A/C : [protected]) (IFSC: SBHY0020859) on 8th of July 2011. The amount has not been credited to her account yet. The RBI reference number that citi bank has given me is CITIN11127420337.

CITI bank is not able to help me trace out where exactly my money is. If this is the value citi bank is giving for a persons hard earned money then and a mans urgency this has to be highly condemned. This transfer will cost a mans whole carrier if not done in time.

Although I have raised the concerns with both the banks, they are not taking the matter seriously. Please help.

Regards,

Kiran.

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3:37 pm EDT
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Citibank citi card account

I have had a card with Citi Cards for about 25 years...I have always made regular payments on my account. Recently, I was on a payment plan with them to pay off the balance. I missed one payment (due to being on down to one paycheck for a few month) and they cancelled my plan. I did not even know they cancelled and continued to make the payments. They also 'cranked up' my APR that defeated any progress I had been making in paying off my balance. I have contacted Citi numerous times to continue a payment plan and repeatedly have been told there is nothing they can do. I find that is hard to believe when every other company is willing to work with people.

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Bfowler
, US
Dec 25, 2010 7:47 pm EST

Don't have anything to do with this corporation.

It took five years and finally an attorney to wipe out a negative rating from CITI on my credit report.

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Frank Eliason
Long Island City, US
Jun 28, 2011 10:34 pm EDT

Hello, I work for Citi in customer service and advocacy. I'm going to send you a private message and connect you with some of my colleagues who will be able to give this issue another visit for you. I do know that there are regulations at play here, so there are restrictions on what can be done. But, we will do our best to try to find a workable solution for a long-standing customer.

Regards,
Mike Cardace, Citi
Customer Service & Advocacy
michael.cardace@citi.com

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reefercat
, US
Jun 24, 2011 6:10 am EDT

every other company is not willing to work with you either. Don't know wherever you got that naive idea from.

The one, just one, most important thing you absolutely must do regarding credit cards, no matter what, is pay your bill each month. Once you miss one payment, no matter how long you have been with them, you are essentially at their mercy. Missing one payment can do enormous damage.

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5:55 pm EDT

Citibank enough of this rip-off

Anyone wondering who's getting refinanced through Obama's 'Making Homes Affordable Program?' Well, it sure 'ain't me, or you, or just about anyone applying. Why? Because all these much hyped federal programs are VOLUNTARY! What the hell! We are giving trillions to the banks so they can do what exactly? Nothing, apparently. Obama's programs 'Making Home Affordable and Hope For Homeowners' are a big joke. The banks are making a killing on application fees, only to tell the unsuspecting homeowner 'Sorry, we can't help you. And, by the way, that 500.00 application fee is nonrefundable.' Here's how Americans are being scammed: 1) Even if you've met all the requirements of these programs, you will not get any real relief (modification) or qualify for refinancing. A realtor friend of mine whose home value is in the crapper and lost 50% of her income, was rewarded by Citimortgage with a decrease in her monthly payment by 11.00. Gee, thanks Citimortgage for your generosity. Those 11 dollars will really make a big difference in my life. Want to refinance? Guess again. If you are one of the millions who has private mortgage insurance, kiss any chance of a re-fi bye, bye. The banks are refusing to refinance anyone with PMI, knowing full well most people who need these programs, have PMI. It matters not a twit if your FICO scores are in the stratosphere, you will still be summarily be turned down if you have PMI. 2) Poor Fannie Mae and Freddie Mac! They lose billions on stupid investments, cry to the feds for help, get bailed out and then are put in charge of operating programs they know nothing about. It's enough to make a person want to commit suicide. Whoops! Sorry, Freddie Mac. These two entities can't distinguish a doorknob from an apple. Call them and complain about how their much vaunted programs are NOT working and they will tell you 'gee, we had no idea the banks were doing that.' Sheesh. As Sigourney Weaver opined in the movie 'Aliens'- IQs appear to have dropped dramatically since I left.' I wonder if this is willful ignorance. Willful or not, Mac and Mae are worthless to the homeowner. 3) Bargain basement appraisals. Ok, forget PMI for a moment. The other part of the scam is what I call 'Low-balling for dollars.' The one place where you should be able to get refinanced is with the bank that currently services your mortgage. They are the only place where having private mortgage insurance doesn't count against you. (the banks act like we elect to have PMI. They seem to forget, you are forced into taking it if you don't have 20% to put down). Ah, but you can bet your sweet little bippy, they know they are in the drivers seat on this one and they're not about to refinance a good paying customer at 4.50% when they can get 7%. So, how do they weasel out of 'making your home affordable?' They hire slash and burn appraisers -- typically inexperienced, cheap folks who come from outside the geographic area of your home. And right on cue, they appraise your home at values so low, you would have to believe you've been living on the street under a cardboard box for the last 2 years instead of in an immaculate 4 bedroom home in Ann Arbor (home of the Maize and Blue). Make a big fuss and the bank will tell you it's those dastardly foreclosures that caused it. (The foreclosure thing--it's almost a mantra with banks. They seem to forget that they are the ones responsible for this mess to begin with). So, it's all about comparables, right? If you are unlucky enough to live in a neighborhood were there have been foreclosures (and who doesn't?) your house is worth the same as a double-wide trailer parked next to the airport. So, if it's all about comps, then why make me pay 340.00 for an appraiser to step foot inside my house ? Any one, including the banks, can get comps off the internet for free. If you vociferously question the original appraisal, the banks will often order what they call a 'field review.' It's their way of appearing 'fair and balanced.' Don't be fooled, however. A 'field review' involves nothing more than some appraiser driving by your house and looking at the exterior. Then miraculously, through some strange inner appraiser gestalt thing, they are somehow able to tell the banks if the original appraisal was accurate. If you think this procedure may help you, then let me suggest several hospitals where you can admit yourself for treatment of your madness. The bottom line is this: the banks make big money on their application fees which you must pay upfront before they will lift a finger, and the appraisers make big bucks giving the banks what they want--super low values outside of the Making Homes Affordable guidelines. The banks continue charging their good customers higher interest rates, while they steal taxpayer money at less than 1% interest. It's a great deal ---for the banks. I urge all those who despite having met all the requirements for 'Making Homes Affordable' were still turned down to call Fannie Mae and Freddie Mac. Call, write, e-mail your congress people. Contact Obama. This is HIS program. He said the buck stops with him, so hold him to it. No more volunteer programs for the banks. We own huge chunks of them, now. Geitner must make them lend or shut them down. Enough of this rip-off.

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Sacha10461
Bronx, US
Jun 03, 2016 8:33 am EDT

I am a victim of Citimortgage in regards to Making Home affordable. I received a package in the mail for a 3 month trial Payment of about $580 in Making Home affordable. When my husband confirmed this with Citibank to make sure it was legit; they told him that it was a mistake the amount and they were sending us a new package. So yesterday it came and I just cried they want almost 4 times as much! Was like $2100 and change. The $580 was doable even if it was $1, 100 but come on over $2100 and that's more then the payments were originally!

How is this affordable? My husband is unemployed and can't make that kind of payment! The amount is no where near 33% as I read on Making Home affordable website!

I think this is all a scam!

Any one in Bronx, NY or New York? We should all band together and fit Citibank on this! You can reach me misymagicg@yahoo.com

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8:46 pm EDT
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Citibank equity line of credit

I am hitting a brick wall. About 5 years ago we got an equity line of credit from National City Bank for $60, 000. They were supposed to pay off all of our credit card bills directly.
During the past two years we have been flooded with collectors attempting to collect on what I believe are these same debts.
I have learned that National City Bank was bought by PNC Bank, for three months now we have been trying to obtain documentation that shows the National City Bank actually paid off what they were supposed to. We have been given the pleasant run around that it's in the mail, and it's at the point now where I am very pissed due to lack of response.
All I need is a copy of the original contract we completed that showed what debts National City Bank was going to pay off using our equity line of credit, so I can compare that list to our totally screwed up credit report.
I have good reason to believe this was a deliberate attempt to defraud us, because our creditors that we had been doing business with for over 10 years all had the wrong mailing address for our residence.

I need advice on how to force PNC to provide the original contracts, how to get this fixed if we were defrauded, and how to have an attorney take these companies and their leadership to court.

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Angie
,
Nov 15, 2008 7:58 pm EST

I am complaining about my bank.They sent me a letter saying my account was overdrawn $1.06 and the charged me $36.00.And are also charging me $8.oo a day until i can afford to pay it off. I think its is wrong and they are ripping people off and i truely belive there should be a law against this. I want people to know just how Nationl City bank really is. They dont care about there customers at all... STAY AWAY FROM NATIONAL CITY BANKS...

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Gidget
Columbus, US
Apr 29, 2009 12:16 pm EDT

I am a collector and I know the laws. They call the home of a past due account holder every 15 minutes. Even when they are told the person they are trying to reach can not be contacted during the day..I have never banked with NATIONAL CITY and due to this I never will.. LEARN THE LAWS AND STOP CALLING!

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mmmblt
, US
Dec 27, 2008 10:04 am EST

Again I say, take responsibility for your own actions. All you need to do is go into your branch and they will work with you. We have had overdraft fees due to our mistakes and they have worked with us. Everyone wants to blame anyone but themselves for their mistakes.

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Citibank poor customer service and ridiculos people.

I have been calling your credit centre and have visited your usj service centre on numerous occasions, promises to call back was never made and I am getting sick and tired with your service quality. I fully settled my restructure even before its due date of 1 year, and I want my release letter and your organization seems to be not interested in servicing ex Citibank customers.

Listen to the call I made to your customer service handled by Yu Jin today at 10:55am, he was obnoxious and directed me to call your credit collection centre only after 4pm and CiTiBank CS no longer handles ex customers. What a crap and arrogance, this is my 2nd mail to you which I believe will only be entertained after 48hrs with a standard reply.

My number is XXXXXXXXXXXXX – Even a layman will know how to address my issues with a cost efficient manner and I am puzzled that your entire work force is governed by ridiculous process and unfriendly CS personnel manning customer issues. Is this what your brand stands out for, how will I be compensated for doing your work by reminding and follow up and waste in my time. I also over paid and expect to see what nightmare I have to go through to get my access monies refunded.

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Erich Quay
, MY
Jun 07, 2012 11:59 pm EDT
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I truely support this . Malaysia cictibank has the worse service I ever received . Very disappointed with services from such well known global bank.

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Frank Eliason
Long Island City, US
Jun 10, 2011 4:25 pm EDT

Hello, I work for Citibank in the U.S. I'm sorry for your recent experience in Malaysia. We're one company, so I'd like to offer to help you get the attention you need on these matters. You can send me an email at the address below.

Regards,
Frank Eliason, Citi
Customer Service & Advocacy
frank.eliason@citi.com

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Citibank incorrect update info on debit card payment

The payment made on May 13 of $100 was not entered on a USPS bill I received in the mail after a lengthy conversation via your 800 number with two individuals because the bank transfer for the payment failed to be registered and so I paid $100 per debit card over the phone on May 12 - this was logged from my Wells Fargo account on May 13th - I was told over the phone that statements to follow would be by USPS instead of bank withdrawal and the account would be credited for $100 and the late fee of $25.oo would be removed. The bill I received did not record the $100 payment and the late fee was still on the bill. I've written to your So. Dakota address with the above details and have received no response as of May 4. 2011 - this is messing up my personal accounts and is unacceptable. I've received no corrected statement and there is another payment due soon - PLEASE DO SOMETHING before my credit rating is compromised - I'm 77 y.o. and this is a BIG PAIN IN THE BUTT! Phyllis D. Davis

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Frank Eliason
Long Island City, US
Jun 10, 2011 3:46 pm EDT

Miss Phissy, apologies for being a few days late here, I just saw your comment today. My email address is below, please send me a note, copy in your post, and I will have someone contact you right away to discuss this issue. Also, I'm sorry we have not responded to you from the letter you sent. I'd like to look into that as well. I'm sorry for your experience with us, and we hope to do better.

Regards,
Frank Eliason, Citi
Customer Service & Advocacy
frank.eliason@citi.com

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Citibank this is a bank without any scruples or compassion for anyone

I was the victim of a Mystery Shopper scam. I cashed the check against my account only later to find out that the check was countfeit. When the banks Loss Prevention contacted me I immediately apologized to them and told them I would be willing to pay the money in payments. I also filed a police report. I thought that we had an understanding and was told by the Asst bank Manager to contact the Loss prevention Dept on that Friday and they would be able to prevent collections and set up a payment plan. On that Friday when I called I spoke to R----who sent me to D---- voicemail. She never bothered to call me but proceeded to withdraw ALL the funds out of both my checking and savings account inorder to make the bank whole without any regard to me the customer.When I called after receiving notice of this she said it was legal to do so And to go get a copy of agreement from the bank and hung up. They also bounced all my checks and charged me bounce check fees as well as daily overdraft fees. These are hard economic times and if any bank couldn't care less if you pay your Mortgage or any other bills then They are not the kind of bank you should do business with. This is a bank without any scruples or compassion for anyone. Do Not Bank there Please learn from my experience. Victimized twice !st by Scammer then by National City Bank!

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Citibank agreement termenation

Please note the following regarding my mother's AT&T Universal Card account referenced above:

1) In August of 2009, I personally came to a payment arrangement with your Credit Department for this account, despite the fact that a
payment by me was not required by law, since my mother was the only one issued credit and is
the only legally responsible party.

2) A payment schedule, with no interest, was arranged for the sum of $497.00 per month, which was to be automatically
withdrawn from my personal bank account until the account was paid in full.

3) This arrangement was going along smoothly for approximately 13 months, until my mother received a phone call asking her to verbally
approve a payment arrangement with AT&T through my personal bank account. At that time she told your
credit department that she would relay the message to her son, who is handling her affairs.

4) These phone calls kept coming on a daily basis, with the same reply from my mother.

5) At first, I thought my mother misunderstood the call and was relaying the information to me incorrectly, since a payment arrangement had been working without a
problem for over a year already. Since these calls persisted, I called your credit department to see what these calls were all about .

6) I was shocked to learn that AT&T, indeed, wanted me to verbally agree to allow them to withdraw $497.00 a month from my personal bank account. This is the
same dollar amount that I agreed to with AT&T in WRITING over a year ago. I was told that your computer system could not handle anything over
a year old, and that I would HAVE TO VERBALLY AGREE to allow A, T, &T to remove monies from my bank account . I advised that I would never VERBALLY agree to
have any company remove any monies from my bank account, but would agree to this payment amount if they would submit the arrangement in writing to me. I
had no problem agreeing to this arrangement, as I had previously, but indicated that for my protection, and to avoid any misunderstanding or miscommunication, I
would need to have the terms put in writing. This is certainly a reasonable and prudent request.

7) I spent much time, and many, many, phone calls trying to have someone from AT&T send me a written
agreement, as they had over a year ago, to no avail. Their response was that AT&T does not and will
not send out any written agreement to me for removal of monies from my personal account. I have never encountered any company that insists of only verbal
arrangements. If they had sent me a written agreement initially, why then is A, T, & T refusing to do so now.

8) Please note that the original arrangement was not terminated by me. This original agreement would have continued with timely, monthly withdrawels from my
personal checking account, until the account was paid in full. Instead, however, A, T, & T chose to interrupt it with their ridiculous demand that I make a new
verbal agreement with them.

9) At this time I would like to state that I have tried to work with AT&T and felt that the arrangement that was made over a year ago
worked for both A, T, &T and myself. I kept up my end of the arrangement and I am still willing to have payments taken out of my personal bank account,
IF I can receive the terms of the agreement in writing again. No legal counsel would ever recommend that anyone agree verbally to have monies removed from their
personal bank account. I cannot agree to any VERBAL arrangement like this.

10) Please note that AT&T's present bill shows an interest charge being applied to the balance. This statement will not be paid, as is.

11) I made the last (2) payments, as requested by the monthly statement from AT&T, with no interest.

12) It is truly my hope that this matter can be resolved and that we can continue in an arrangement where this obligation can be paid without a default, which would not be
advantageous or desirable to either party.

13) At this time, I must ask that if a payment plan cannot be achieved in writing with both AT&T and myself, then please desist with any further phone calls to us and move
onto your legal process. Please let me know, as soon as possible, how you wish to proceed.

Thank you.

Yours Truly,

Howard Conklin

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Mike Cardace
Long Island City, US
Aug 22, 2011 8:54 pm EDT

Footer00 & Begood_1, my name is Mike Cardace, and I work for Citibank. I have colleagues who work in Citi's collections area, and I'm happy to try to get you some personal attention. Please send a note to both email addresses below, and I will act right away. In your email, please mention that you came from this site and copy/paste your message or a link to this page. Thank you.

Regards,
Mike Cardace, Citi
Digital Customer Service & Advocacy
michael.cardace@citi.com
customer.help@citi.com

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Begood_1
Evanston, US
Aug 03, 2011 7:11 pm EDT

My situation is identical similar to Howards. I've documented everything. I now have access to my account on line and I am sending specific questions to their customer department with regards to charges on my account when there was a payment arrangement and the inability to not be able to produce a written agreement. I don't know the outcome but either way I won't stop until I have answers. I suggest you document everything moving forward. I have a balance that should be at least $3k less that what they are showing and I need to find out what they are hiding. I am also sending my research to the office of the president (Citi Bank) I don't expect much but I will do my part to insure that this does not happen to another person. I've seen other posts on the forums so I don't know if it helps. It can't hurt. I will visit the forum above and if I like what I see I will post there. In addition I will post my outcome.

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wavecatcher41
, US
May 25, 2011 2:43 pm EDT
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Hi Howard,
That is horrible! I have had problems with AT&T before, but not with their credit card, with cell service! It is why I won't deal with them at all! It is not unreasonable to request such an agreement in writing and I am shocked that they are insisting on a verbal agreement! Most companies won't make changes to an account without expressed written requests.
I have had issues in the past with companies taking advantage of "the little guy". The sense of entitlement of some is disgusting! When I can't get results by speaking to managers or even going over THEIR heads, I have taken to forums before. I have gotten results that way, too! I hope you are posting this issue everywhere. You might want to try this site also. I have gotten responses to my complaints through them. http://www.screwedbyforums.com/t-consumer-complaints-reports-reviews/

Best of luck to you!

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Citibank fraudulent and unethical banking practice

In 2008, I Tapan Chattopadhyay purchased a life insurance policy from AMERICAN LIFE INSURANCE COMPANY( ALICO) brokered by their official broker NRI BUSINESS DIVISION of Citibank N.A. India representative office in Bahrain( The BANK) for a endowment sum of US$200000.00 with a monthly premium of US$ 764.00 payable for a period of next 10 years. I was advised by the BANK to open a DOLLAR CHECKING ACCOUNT with Citibank Singapore Limited in Singapore in order to pay monthly premium towards the policy of ALICO here in their Bahrain office every month. In 2009, faced with a very difficult financial hardship, I requested the BANK verbally to arrange a temporary reprieve from paying the monthly premiums for a period of few months. Having failed to receive any concrete and constructive response from the BANK for a long time, I wrote directly to ALICO on 23rd Oct. 2009 in an e-mail explaining my reason of my asking a temporary reprieve, I received a reply by e-mail on 8th Nov. 2009, which surmised that my FUND VALUE AS ON 23rd Oct. 2009 is around US$ 11000. And the policy would be in force with full benefits even without paying for some months. Again, when I requested an explanation behind the reasons of quite unusual deductions ( nearly 25% of premiums) every month since the starting day of the policy, I was informed by e-mail dated 18th March 2010 that my policy was lapsed with effective from 01st Nov. 2009. All these period, I received no communications either verbal or written from the BANK informing me of policy being lapsed and terminated. But they were being paid 15 % of the premiums as a commission without even explaining me in the beginning. WHAT A SUCKER!
Devastated by the information, I asked the BANK to close my account in Singapore and return me the balance amounts in the form of DRAFT in INR. To my astonishment, The Draft was debited from a nonexistent and phoney NRE ACCOUNT of mine with Citibank N.A. Mumbai, India. Upon confronted by questions as to how they have been operating such account without my knowledge and authorization, The BANK furnished me with an explanation which was far from truth and satisfactory.
I started enquiring about the genuineness of the very existence of the DOLLAR CHECKING ACCOUNT with Citibank Singapore Limited in Singapore and found that there is no such account in the Citibank Singapore Limited’s product list. Then where those billions of us dollar end up is a big puzzle, which till date Citi did not answer me even after repeated request.
The BANK is operating in flouting the banking rules and regulations of every country. There are hundreds of thousand of NON RESIDENT INDIAN customers in every country are being taken for a ride and The BANK is keeping the Regulators in the dark of their dubious banking practices.. The BANK is not in any way furthering the cause of the host country's economy. Nor the country where they are registered.(because The BANK require by THE INDIAN BANKING REGULATIONS ACT to further the cause of the Indian banking and the economy).

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Citibank payments

My Credit Card No:[protected]:Issued in India
Last payment Amount: Indian Rs.23, 199=00
Due Date of payment: 11.05.2011/Paid via cheque No.029802 ICICI Bank on 30.04.2011
Citibank custmer care informs wrong Credit card No.mentioned on Cheque on 14.05.11 only after my call.
Fresh Cheque deposited on 16.05.11.
today's information previous cheque correct deposited in bank for clearance/
ALL MY ONLINE TRANSACTIONS BLOCKED/COULD NOT MAKE URGENT AIR BOOKINGS
netloss Indian Rs 25, 000=00.

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Citibank check in the mail

I applied for a secure card in Citibank and deposited 1800$.After couple of weeks I received a letter which indicates my application has been declined.I waited 2weeks for my own money check, which did not happened.Called an asked about my check, was told its in the mail.After 3 weeks I called again and asked my check. I was told its lost in the mailing system. I called an talked to Mrs, Baker ( supervisor)requested an overnight check. She said .it will be sent in 2 days.After 7 business days the check is still not here. Called and spoke to Mrs.( Eichelberger) another supervisor.She said it already sent by UPS, when I asked tracking number, she could not provide it, because it belongs to the secure card dep.I was told there is no tracking number, I have to call UPS give my name and address and ask the check .UPS is not giving any info without the tracking number.
CITIBANK OR MOM AND POP SHOP?
Be careful if you have an account in Citibank..

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Frank Eliason
Long Island City, US
Jun 10, 2011 3:57 pm EDT

ozziesunnyside, I'm very sorry about this. I just responded to your other post from 5/13, assuming it's the same issue. Please send me a note if there are still any problems, or if you would like to share more about your bad experience.

Regards,
Frank Eliason, Citi
Customer Service & Advocacy
frank.eliason@citi.com

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AnonymousAmerican
, US
May 13, 2011 12:27 am EDT

Apparently I had 300 dollars withdrawn from my account a week ago from this company without my knowledge or consent. I have never talked to them, and they do not supply our house with utilities.

As a note, I live nowhere near Michigan, which is where it appears that most of these incidents are based out of. I also received no notice to my residence about this charge.

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Citibank atm deposit

I deposit $3000 cash on april 22 through atm, which is very stupid on my part. on may 2 they sent me a letter saying there was only $2000 in the deposit envelope. i caledl and went to their branch asked for investigation and so far all i got was there was no mistake on their end but haven't provided me any proof. i counted the money many times before i deposited the cash, i have no doubt it was the correct amount. i would never deposit money using a atm again but after all, isn't it trust what makes a bank.

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Frank Eliason
Long Island City, US
Jun 10, 2011 4:31 pm EDT

smallhoward, I'm sure this experience has been frustrating. What was the final outcome with our branch in California?

Regards,
Frank Eliason, Citi
Customer Service & Advocacy
frank.eliason@citi.com

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Citibank g. stevens

Citicard Card Services, this company has their hands in eveyones pockets. They say the sent very important letter that effect peoples lives, but they have no traceability these very important letter reach there destinations. If you don't receive one, they make it completely your responsability. The responsability belongs to CitiCards. They have a name of a G. Stevens on all communications, but when you call he doesn't exeist and no can even give you he corperate US mailing address for him. I would like Mr. G. Stevens to personally call me on the phone number above, but he won't so this challange will never be taken.

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

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