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CITGO / cashier profanity and rude behavior.

1 Brownsburg, IN, United States

Complaining to district managers doesn't change the behavior in this store. One even admitted that he was powerless to stop bad behavior in the store by his employees. One particular employee uses vulgar language including the "F" word that you can hear all over the store. If you try to complain about her, she then pulls out her personal cell phone and starts recording you. Then if you call a district manager, and later try to do business in the store, she refuses to ring ring up your purchase or wait on you because you complained about her. The in-store manager then backs her up and does nothing to stop the bad behavior, even when the manager hears her employees shouting down a customer while making a complaint. A review by cameras in the store along with hearing what is being said is necessary by the owner of this store to see how bad this is. The last incident was Dec 26, 2017 at about 11:45- 11:55 am. The manager seems powerless over these employees and doesn't appear to have any customer service and courtesy skills whatsoever.

Fa
Dec 26, 2017

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