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1.6 83 Complaints
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CITGO Complaints 83

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7:05 am EDT

CITGO customer service

Today on my way to work I stopped by to get some gas I asked the representative how much I wanted and which pump I told him I wanted to pay with credit he just automatically states that he doesn't accept credit. I juse find that very strange when just the other day I went to the gas station and payed with credit for some items so I pushed that out of my head and stated OK fine I'll pay with debit he starts to raise his voice and states that they don't take debit inside if I want gas I have to go out side he didn't even a tempt to try to see if my card would go through I'm already late for work I don't this crap 's early in the morning I told him your a very rude man and started throwing curse words at me like [censored] you get out. It hurts that people treat people like that. I don't know how many time I explained I had to get to work I don't know if it's because I'm a woman but I don't need to be discriminated in that way
I'm a working citizen trying to make ends meet I did not need his rude behavior this morning that will be the last time I go to that gas station and I've been going there for the pas 4 years.

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Mary poppings
vinton, US
Feb 07, 2022 3:20 pm EST
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I have a complaint with Star Stop #4 @ 1415 North 16th Street Orange, Texas.

77630. The pumps are real bad. This I mean,,,,You cannot see the amount of fuel that you are getting and at night you cannot see how much fuel you are getting even on the fumps that has see-able numbers Several times I had to use my cell phone to see how much fuel I was getting and and the cash amount, In time like this, there is no safety lighting and the surroundings are very dark.. #2 The bathrooms are out of order and they will not let you use the bathrooms under no condition. When there were working about almost three years ago, there were never any soap, paper tissues or hand towers or hand drying machines. The same old answer is they are broke, or cannot let you use them because of covid #3 for the last year or two they will not take any citgo cards. They keep telling me that they are going to change brands of gas and they are waiting to change the pumps or should I say that they are changing to a different company. #4 These people are not friendly and they personality skink. The sad part about this business is that they have the best price around, but they will let you used a visa, city bank card, but you cannot use a citgo card, I retired from Citgo in 2006 and I try to patenize my company as much as I can, but this business stink and it does not not matter to these people, because I see that they donot care. I will keep staying on them because something needs to be done to raise the quality of the way they handle business. Two weeks ago I was comong from Mississippi on Insterate #55 and several miles out of Hamond Louisiana I can not remember the station, but they will not take citgo cards, Other stations aroun my area will not take them at the pumps. I have been a Citgo card holder over 40+ years and my company stations are getting bad. Stop to one coming from Alanta, Ga. to get gas and use the restroom, I was told to pay for my gas, get my gas and go to the Burger King down the street, This is Bull Crap.

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Dman2288
Naugatuck, Connecticut, US
Jan 08, 2022 12:30 pm EST
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I was getting gas at one of your gas station and I was moving out of the way for one of your works to change the price and then told me that I can’t leave the pump unattended, but I know that the problem was when she was standing by the front door of the store smoking a cigarette.

On Oct. 1, 2021:
All workplaces, large and small, must now be smoke and vape free. Large employers are no longer allowed to designate smoking rooms.
Smoking or vaping within 25-feet of any doorway, operable window, or air intake vent is now prohibited.
Smoking and vaping are not allowed in any a hotel, motel, or similar lodging, or in any area of a correctional facility or halfway house.

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5:31 pm EST

CITGO cashier profanity and rude behavior.

Complaining to district managers doesn't change the behavior in this store. One even admitted that he was powerless to stop bad behavior in the store by his employees. One particular employee uses vulgar language including the "F" word that you can hear all over the store. If you try to complain about her, she then pulls out her personal cell phone and starts recording you. Then if you call a district manager, and later try to do business in the store, she refuses to ring ring up your purchase or wait on you because you complained about her. The in-store manager then backs her up and does nothing to stop the bad behavior, even when the manager hears her employees shouting down a customer while making a complaint. A review by cameras in the store along with hearing what is being said is necessary by the owner of this store to see how bad this is. The last incident was Dec 26, 2017 at about 11:45- 11:55 am. The manager seems powerless over these employees and doesn't appear to have any customer service and courtesy skills whatsoever.

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8:14 am EST
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CITGO gasoline

The price on the highway marker is always less than the price at the pump. I've been there numerous times and it's always the same. I am a regular Citgo customer and this place gives Citgo a bad reputation. I've tested this on numerous occasions. I check the price on the road marker and then go to the pumps. It's always different. I assumed the manager would get the message in that I did not purchase any gas. I believe the low prices on the roar marker is a scam to get customers to the pump. First couple of times I didn't notice the price difference.

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4:24 pm EDT
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CITGO gas station

93 gas shooting out disel gas. On september. 23, 2016 my husband put 40 dollars in our 2015 chevolet impala soon as he left the station our car started smoking black smoke and cutting off when my husband went back up there not even 20 mins. Later they had signs stating only regular gas. Hubby told one of the clerks and ask could he have a reciept they said no. So on monday september 26, 2016 at 5:30 am my hubby was leaving for work and tried to start the car and it did nothing so we had it towed to the chevolet dealership and they just contacted us and informed us of the horrible news. Now we will be out of pocket for 1790. I haven't had my car for 3 months

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6:33 pm EDT
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CITGO business partner with citgo

I am a citgo business owner in russellville, alabama! In 2013, people from sunstate oil came to us to put a brand name on our unbranded gas station. We agreed because they sounded so nice, and confident. We signed contracts without readinh carefully! That is our mistake. anytime we had a problem they were so rude. They charge so much. 100 dollars for something, 75 for something 600 year for help line, etc etc! Business got slow so we couldnt pay there gas payment on time. And asked for more time. After few months had this paid paid. They promised us they will send gas. Now they want COD shipping first. They are so rude and harsh. I have all the proofs against them. I dont know what to do. I am sitting here withou any gas. Business is dead. I am trying so hard to contact the president of citgo. He can give me a solution. There are so many problems going on. Its hard to explain. Kf anyone knows what to do. Please contact me at [protected]@yahoo.com. Thanks i am very upset and i am thinking of taking their signs down. Mr. Kapaddia and rick blow and rusty murray are the worse partners i ever had in my life. They say something else and do something else. I wish i never signed those contract papers.

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doug johnson
largo, US
May 22, 2012 11:45 pm EDT

Tank is 18 GALLONS PUMP SAID 25 BUT PUT TWO GALLONS IN SEPARATE TANK STILL TOOK 4 T
O5 GALLONS MORE THAN IT HELD have reciept!

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2:06 pm EDT
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CITGO rude attendant

The attendant was very rude to me. I had tried to get coffee out of the urn under the brewer because all the others were empty. I noticed that it was empty, too, so I walked away. When I got in line, Denise was over at the urn cursing and saying she wished people would learn how to leave things alone. I apologized then, explaining I just wanted coffee. Then after watching her angrily ring up the other customers in line, my turn came. I apologized again although I was really upset with the way she was acting. I told her that I knew she was busy so I didn't want to stop her if the urn was full, but just needed to be moved. She didn't say anything except for my total. She refused to put my purchases in a bag. Then when I walked away, she muttered under her breath, "You should learn to leave ### alone". I was at the door by this point, and turned around saying, "Are you serious?" She said, "Yeah, whatever." and then continued to ring up the next person. This was the start to my work day. I will NEVER go to this store or any Citgo again until this woman loses her job. I have two jobs, one in the restaurant business, so I know people can do really annoying and unthoughtful things, but there is absolutely no reason to treat anyone, let alone a customer, like this, especially after I sincerely apologized.

Please, if she is this unhappy with her job, then take it away from her.

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8:00 am EDT
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to whom it may concern. my name is edson desormeaux, i went to that gas station all the time, i was in there a few munites a go i asked the cashier to change 20 dollas for me he told there is no change, then i went out came back in bought some thing, this man refused to give me change. my question is why your open if there no change in there? i will never go there no more, all my freinds will not go there also. thanks God bless

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7:00 pm EST
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CITGO horrible service and insulting lungauge

Woman was using abusive vulgarities in front of children and told me to go f*** myself and get the f*** out of her store. I asked why she was speaking to me this way and she said she had no tolerance for "known it all honey crackers!"
I was absolutely appalled and would like to know what is being done about this. It happened at the citgo on 51st and Pulaski at 5:40 pm. And to add insult to injury she said go ahead and file a complaint. They aren't gonna fire me. I couldn't believe the vulgar and racial things from this womans mouth. She claimed her name was Shirley I believe. She was the only one working at the time. Keep me posted. My email is [protected]@aol.com

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Michelle Green14311
US
May 15, 2016 10:08 pm EDT

It was nasty an brown was not ebidle expression date july 2016 have pics somethings not right

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Renard2008
Miami, US
Jun 16, 2010 3:48 pm EDT

Be careful with fuel sold at CITGO gas stations. CITGO sells contaminated fuel. I had problems with my car on two occassions. Apparently citgo fuel has high levels of water mixed in and can damage the car.

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Bradley Richardson
St Peter, US
May 13, 2011 6:38 am EDT

I fueled my truck at CITGO. Ten minutes into the road, a white smoke came out of my engine. Mechanics said the fuel from CITGO had corrosive elements. It was useless complaining to CITGO. A total waste of time. A word of advice, avoid CITGO.

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BernardGuy1976
Tallahassee, US
Jun 21, 2010 1:38 pm EDT

CITGO sold me bad fuel that killed my car. This CITGO gas station is on the Florida Turnpike before reaching Miami (from the North). CITGO refuses to compensate me. It was pretty expensive getting that engine fixed. Don't buy CITGO gas.

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Roger
Miami, US
May 14, 2009 2:04 am EDT

Three weeks ago I filled my Nissan at a CITGO in the U.S. 1 (Miami) and about five minutes after I left my car began to have problems and it stopped moving. I had to get help to tow it away from the main road, and later on at the mechanic it turned out that the gas I had just filled my car with had a huge amount of water. The CITGO gas station refused to do anything about it. I guess I won't fuel up my car at any of their stations anymore.

-Roger

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Max76
Hialeah, US
Sep 14, 2009 5:11 am EDT

Me and a friend constantly use a small pickup truck in the Miami area. One day we had to move some stuff to Homestead and along the way we needed to refuel, and we did so at a CITGO gas station. After we refueled, the truck continued working fine for about half an hour. Then it began to make noises and not to respond so well, so we eventually had it checked and it turned out that the fuel we filled it with had lots of water. The CITGO personel / management in there didn't care about this when we came back there some days after, despite the fact that it costed some cash to repair our pickup truck.

Avoid CITGO gas stations if you can. Having your car filled with contaminated fuel can cause expensive damages.

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1:47 pm EDT
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My son and I went to this store to purchase fuel. I noticed immediately that prices weren't on most of the merchandise in the store and that they decide the prices when the customer gets to the counter. After giving the woman at the register money for the fuel, I awaited my change as my son began to pump the gas outside. The lady didn't set the fuel pump to...

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10:11 am EDT
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CITGO inappropriate behavior

My daughter has been working for Citgo for over a year now. Her manager has been spoken to several times by upper management concerning texting her on her free time over trivial incidents or mistakes made on her earlier shift. Last night, my nineteen year old came home at midnight and was in bed asleep by one. At four am her phone texting started to go off! It was this idiotic manager of hers berating her over sandwiches not put in the freezer. She woke up and angry, they argued for a while. This man should be disciplined for harassment of employees after shift! Please advise.

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8:58 pm EDT
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CITGO bad gas

July 7th 2012 I went to the citgo on E25th and Post rd. already on E I put 1 dollar in my car just to make it down the street. Then around 12 midnight put another 3 dollars in the tank the same pump, pump 10 then on the highway I go 3 min. later car engine light comes on and car shuts down had to get it towed off the highway. The dealership told me bad gas nothing but water. I advise do not go here I spent over 700 to get my car fix the company will not help and will not talk to you and admit the problem. So I will sue the company. DO NOT GO THERE!

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5:13 pm EDT
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CITGO refusal to exchange faulty propane tank

Second shift clerk refused to exchange a faulty propane tank. He instead decided to school me on BBQ valves and how they work. I went to the shell station across the street and was treated as a valued customer. I will be never spent a dime at citgo again.

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5:56 am EDT
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CITGO mechanic charges young lady $35.00 to replace a bulb that young lady had bought for $5.00 from another store.

I went to this gas staion and told the mechanic that I needed to know if he can replace (1) a single license plate bulb that I had already purchased. This guy says sure just give him a few minutes and my car will be ready. I had waited for about 20 minutes, and the guy says it will be $45.00. I said, "$45.00! This is ridiculous!" "for one bulb!" "I had already bought the bulb, what did you do for $45.00?!" this mechanic starts to hush me and then he says alright $35.00. So for anyone who needs a mechanic because your car broke down, or whether it's major or minor problems, don't go here to this place. Just walk to another place further down or up the road. Next time I will walk if I have to. I will avoid paying any red cent to this company at all cost ever again. If you must go here you will get jipped out of all your money. Even their gas is higher than all the other stations in the area.

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Update by Young Lady from VA
Jul 20, 2011 7:14 am EDT

WELL TO ALL YOU MEN WHO MAY BE MECHANICS YOURSELVES... SINCE THIS HAS HAPPENED I AM VERY OVERJOYED TO INFORM YOU THAT I HAVE LEARNED AND HAVE DONE MY OWN OIL CHANGE AN OIL FILTER CHANGE ALSO I HAVE CHANGED EVERY BULB THAT I FELT NEEDED TO BE CHANGED.. AND GUESS WHAT PEOPLE... THEY ARE ALL WORKING. SO FOR ALL YOU JIPPING SO CALLED MECHANICS I'VE DECIDED TO TAKE A BASIC MECHANICS CLASS AND GUESS WHAT... I'M SO CHEAP I'LL DO NEIGHBORHOOD JOBS FOR ARE YOU READY...FREE! HA! I LEARNED ALL THIS IN TWO WEEKS. AND MY CAR RUNS GREAT, NO PERFECT. BY THE WAY WOMEN ARE 10 TIMES MORE LIKELY TO GET JIPPED, WHETHER THEY ASK FOR PRICING BEFORE HAND OR NOT. ESPECIALLY IF THE PLACE IS NOT A REPUTABLE ONE. ALSO LOOKED THIS PLACE UP ON BBB AFTER BEING RIPPED OFF AND TWO OTHER PEOPLE FILED COMPLAINTS AGAINST THEM. LUCKY FOR THEM IHAVEN'T TAKE IT THAT FAR. BUT IT DOES FEEL GREAT TO VENT. THANK YOU.

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Jcb442
Whydoyouwanttoknow, US
Jul 20, 2011 8:09 am EDT

Crap, wrong comment. Excuse my comment, gentlemen and ladies, that comment was directed to another company. My fault.

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Jcb442
Whydoyouwanttoknow, US
Jul 20, 2011 8:07 am EDT

Look, please dont try to help your company.

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jbfirebird
nowhere, US
Jul 20, 2011 6:52 am EDT

mechanics arent a non profit organization. you didnt ask the price before hand. for all you knew, it coulda costed 100$.
if you want cheap, take the 5 mintues and 5$ to do it yourself. there are reasons such as this that keep people in business.

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zasky
US
Jul 20, 2011 6:49 am EDT

I'm also a woman who went here for service, and true you should've asked for price before the service. While I was waiting for a state inspection which is priced by the government or state at a fixed price and i did seem to notice that people who came to get quotes were priced extremely higher than any other places i've been. So I agree. Buyers beware of this place. Unless you know someone who works here that will give you an honest rate.

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5:16 am EST
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CITGO broken pumps

Standing in 15-degree weather, I got authorized to pump gas -- pump handle broken, it took me fifteen minutes for two gallons to be dispensed into my tank. Ridiculous. I complained inside -- it was freezing, couldn't lock the handle to auto-pump, absurdly slow fuel rate -- and the employee laughed and said, "yeah, yeah, yeah -- we've had a problem on that pump for years!" Never again. See ya Citgo!

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8:55 pm EDT
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CITGO faulty gas nozzle valve

This evening I stopped off at a neighborhood CITGO to fill up my tank. While washing the windows, there was no automatic stop on the flow of gas when the tank filled. About $3 worth of gas spilled onto the concrete before I could shut off the flow. When I informed the attendant, he told me I must have put the nozzle in incorrectly. Period. No discussion. No apology. It was my fault. I said you could at least put a sign up for the next unsuspecting customer. He would think about it. When I went back out to the car to get my receipt, I found none. That didn't work, either. I needed to go back inside to get the receipt.

To say the least I am disappointed with his response. I understand I am not forced to bring my business back to that establishment, or any other CITGO's. I thought you would want to know about the customer service I experienced. The gas puddle by the pump is a fire hazard. The manager, Nome, refused to return my call.

This was at the Tristar CITGO 39090 N. Hwy 418, Wadsworth, Il 60083, [protected]-01 Wadsworth Plaza, Pump #3.

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1:56 pm EDT
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CITGO bad gas a rude owner

I was there on monday labor day at around 9:00pm, After pumping my gas My car starting smoking, spitting sputtering, then stalled out. I had it towed to the shop and there was a tank of deisel not gas, I contacted the owner, which is Mr.Patel and he called me a liar right after he remembered me being there and also remembered what pump, amount of gas. So buyer beware don't buy gas from this station. It will trash your car...

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10:58 pm EDT
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CITGO cloned credit card

I filled my car with gas at a CITGO station just outside of Orlando FL and since I had no cash I paid with my credit card. I found out a couple of days later that my credit card was cloned as someone else was making unauthorized purchases with it. I had to cancel my credit card and have a new one reissued. A total pain.

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1:26 pm EDT
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CITGO bad fuel

At the end of August 2009, I was driving my Honda on Oklahoma and went to a CITGO gas station to replenish my car's fuel. The next day, I had trouble turning on the car. After having to tow it to the Honda car service for having it checked / fixed by the mechanics in there, it turned out that most of the gasoline I got from CITGO had high amounts of water and that is what caused all the trouble. CITGO provides bad fuel so beware of it.

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5:12 pm EDT
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CITGO irresponsible staff

Some days ago I fueled at a CITGO station. When I came to pay, there was nobody available at the cashier. Then some woman reluctantly came and I gave her a $20 bill, but I meant to pay $6. She then began saying she could not give me back the other $14 and we had kind of an argument in there for some five minutes. I finally grabbed my money and went to fuel elsewhere. CITGO offers bad service.

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6:16 pm EDT
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CITGO bad, bad, bad

Well in CITGO Gas Station in Tampa 2946 E. Fletcher Ave. & Bruce B. Down The Idiot that Work in there I don't know if is an Indian or Arabic or what but I toll him that I want $60.00 of fuel, the Idiot place just $30.00 in my credit card, when I get back to him and toll him That I said 60 and not 30 he said that he can make just one transaction in my card, I ask him why.? and of corse because he is an IDIOT didn't have an answer, I told him ok If I want to by something eles you are telling me that I can use my credit card again..? and the stupid Arabic guy said NO, so I said to him "that is ridiculos I think that you are an IDIOT"...

So People that Live in Tampa beware with this gas station that the service is BAD BAD BAD and the credit card machines at the pumps never works... I Think that he just didn't want to sold me the gas I think, because you can use your credit card any time you want...

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Jen Martinez
Grand Rapids, US
Oct 31, 2009 12:06 pm EDT

Before you start calling other people idiots perhaps you should learn to spell.

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Overview of CITGO complaint handling

CITGO reviews first appeared on Complaints Board on Jan 6, 2008. The latest review Employee was posted on Feb 10, 2024. The latest complaint rude attendant was resolved on Oct 16, 2013. CITGO has an average consumer rating of 2 stars from 83 reviews. CITGO has resolved 13 complaints.
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  1. CITGO Contacts

  2. CITGO phone numbers
    +1 (800) 423-8434
    +1 (800) 423-8434
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    Customer Service
    +1 (800) 992-4846
    +1 (800) 992-4846
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    Head Office
    +1 (855) 598-4879
    +1 (855) 598-4879
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    CITGO Rewards
    +1 (866) 926-5615
    +1 (866) 926-5615
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    CITGO Fleet Card
    +1 (888) 246-2582
    +1 (888) 246-2582
    Click up if you have successfully reached CITGO by calling +1 (888) 246-2582 phone number 0 0 users reported that they have successfully reached CITGO by calling +1 (888) 246-2582 phone number Click down if you have unsuccessfully reached CITGO by calling +1 (888) 246-2582 phone number 0 0 users reported that they have UNsuccessfully reached CITGO by calling +1 (888) 246-2582 phone number
    Club CITGO Customer Service
    +1 (800) 331-4068
    +1 (800) 331-4068
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    Lubricants Customer Service
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  3. CITGO emails
  4. CITGO address
    1293 Eldridge Parkway, Houston, Florida, 77077-1670, United States
  5. CITGO social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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