Church's Chicken Cleburne, Tx / wrong order, wouldn't fix, rude

Cleburne, TX, United States Review updated:

Drove 34 miles round trip inorder to get spicy chicken. When I got home the chicken wasn't completely cooked and wasn't spicy. Called and talked to Alex the Manager. He told me no problem they would make it right. I told him I only come to this town about once a month. Was in Cleburne, Tx so I decided to replace my chicken order. Pulled receipt out to remember Manager's name and pulled in to place order. (10pc total bill $27.26) Went through 2 people and finally the Manager came out. He stated he wasn't going to replace the chicken because I didn't bring back the other chicken. Fast food is suppose to be a convenience and I explained to him what he had said earlier and we had prior commitments to attend that is why I was ordering out and couldn't drive back 34 miles to waste time and gas and he rudely told me, "Well you just did!" He told me he didn't care and wasn't going to fix this. Rude, ugly, bad service and establishment old and nasty.

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  • Id
      22nd of Apr, 2012

    you really drove 34 miles with out the chicken you complained about?

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