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Church's Chicken
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1.4 467 Reviews

Church's Chicken Complaints Summary

50 Resolved
417 Unresolved
Our verdict: With Church's Chicken's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Church's Chicken reviews & complaints 467

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Newest Church's Chicken reviews & complaints

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11:54 am EST

Church's Chicken lack of items in the bag

On 1/20/16 I went around noon on my work break and bought a 3 piece meal with mash potatoes and French fries to go. As soon as I got to the parking lot of my work place I opened the bag to begin eating and I noticed that there was no ketchup packets, no napkins, and no spoon for my mash potatoes. I wasn't able to eat all my mash potatoes. This was disappointing because they did not provide good service to me, and I might not come back.

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1:25 pm EST

Church's Chicken food service

Yesterday around 6:00 I purchased a 14 piece combo to go. As soon as I got out of my car the bag ripped and my food fell on the ground, luckily nothing happened to my food. I do not understand why they put a lot of food in a small bag. It was not a Church's Chicken bag, it was one of those food market bags that say thank you. They should be using bigger and stronger bags to pack food I was disappointed because my food almost got ruined.

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11:42 am EST

Church's Chicken food service

On Saturday around 3:00 I went to buy a family meal. There was a long line and I noticed that there was only 3 employees the cooker, a worker who was preparing the orders and a cashier. I saw that the cashier had to leave the customers to cook the foods such as the fries, and the biscuits and she would continue taking orders again. This is unsanitary because she shouldn't be touching the food after taking the orders.

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9:18 pm EST

Church's Chicken restaurant cleanness

I went to go eat with my friend around 2:00 yesterday. After eating my friend went to the restroom and he told me to see what was in the restroom. As soon as I went in I saw a roach walking around. I left the bathroom disgusted. This is the first and last time I will be eating here. If there are roaches rooming around there are probably some in the kitchen that will eventually get to the food.

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7:26 pm EST

Church's Chicken unfair treatment

On Thursday I went to Church's around 12:30 to purchase a meal with two pieces of chicken and mash potatoes. I was disappointed to see that there were only 2 ladies working only, and a tall bald man was yelling at them and he was telling them to hurry up. There was also a lot of people and there was not enough workers. The bald guy shouldn't have yelled at them, it is against the law to disrespect workers.

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12:09 pm EST

Church's Chicken food service

The past sunday I went around 2:00 pm to buy 9 pieces of chicken. After ordering I went to the restroom and I heard my number being called, and I would hear her calling my number in a rude tone. At first I did not hear her number because I was using the restroom. After I left I told her that my order was ready and she told me to pick my order up at the window. I went to the window and an order was there, I asked her if it was mine and she just ignored me and walked away. I could not tell who it was because she was not wearing a hat and a name tag it was a short- fat lady who was rude to me and the other customers.

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11:43 am EST

Church's Chicken not wearing a hat

Yesterday around 7.00 pm the cashier was helpful and recommended me the family meal the service was fast but as soon as I went home and I started eating with my family in one chicken leg there was a hair inside the leg. It was disgusting for me. I did not go back and return the food because I live far. When I went to buy my food I saw that the cooker was not wearing a hat. It is unsanitary for the cooker to not wear a hat.

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11:34 am EST

Church's Chicken unnecessary behavior

Yesterday around 2:00 pm I went with the family to go eat and I saw a two problems. As I was eating with my family, I saw that a tall bald guy was mistreating an employee. He was yelling at her and was attempting to intimidate her which was uncalled for. Also I saw a little 7 or 8 year old kid was serving the drinks for the orders and the tall bald guy was not nice towards him. A child should not be working and the employee should not be mistreated it is against the law.

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6:40 pm EST

Church's Chicken service

I went yesterday at 7:30, and after I ordered the employees were talking and laughing a lot and they were not taking their job serious. I took a long time to receive my order it has happened to me the last time I went and I believe the manager should encourage the workers to provide better service to the customers. I have also seen the other customers wait a long time for there orders.

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11:28 am EST

Church's Chicken food and service

On Saturday around 6:30 pm I went to purchase a 20 piece family combo and I took more than 20 minutes to receive my food. Sometimes I go and the service is bad but this time the service was terrible. The ladies were laughing and chatting and took too long to give people their food. I also noticed that the ladies were unsanitary they were not wearing their hats. And also ordered 12 biscuits in total and they came in a small paper bag and when I got home and opened them the biscuits were smashed and greasy. I will not come here anymore because I have had bad experiences before.

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2:51 pm EDT

Church's Chicken poor quality

On 10/02/2015 we bought a 15 piece Family Style (mixed) along with a 2 piece all white dinner, 6 peppers when we got home approx 5 min latter we found the food to be cold and dry even the mashed potatoes were cold. The fact we spent over $30.00 dollars on chicken was bad enough but then the poor quality added insult to injury! I feel this company should make policies to prevent this from happening and I would like to have the meal replaced.

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11:14 am EDT

Church's Chicken food poison

I never heard of a company of any sort it does not value their customers value or and doesn't apologize doesn't offer you some type of compensation for your experience at their restaurant in this manner such as churches chicken and I'm not a complainer butI was very sick
I have had to experience this after buying a family meal deal to churches chicken and a strawberry pie after eating dinner late in the wee hours of the night I was very sick dizzy vomiting diarrhea and had to go to the hospital on the following morning to be diagnosed with food poisoning the doctor then stated that he suggested I call the restaurant where I ate at I did contact The restaurant to advised them of my condition not knowing all at the same time that someone else that that had eaten with me was very sick also and was at the hospital and admitted and was diagnosed with the same thing food contamnation at a different hospital I really feel bad so afterafter contacting churches chicken local restaurant and nothing was done I again called the corporate office and now a case set up and I was contacted by the insurance company Liberty Mutual this was about 16 days from the date of the incident after the claims representative asked me to send in medical records all the billings and the medicines I had to take it's well after 30 days and a another 30 days before I finally heard anything about the case. the claims representative, tells me that he sent a letter to me to tell me that my case was denied after investigating what churches chicken did for the day and there was no any other complaint of sicknesses. so based off the information my case was denied and he stated to me that because I had been fasting the grease from the chicken caused me to get sick and I wasn't food poisoning I asked him are you a doctor he stated that he wasn't but he still was not going to compensate me for my pain and suffering or pay any of my medical bills and "he was not going to open the case again " "Liberty Mutual and Church's Chicken should not treat consumers this way". I hope this helps you please do everything you possibly can for case. Because doctor's the diagnosis, medical records, billing and not to say all the frustration pain and embarrassment it is not enough they're not going to do anything unless you possibly have a lawyer and if you do I'm saying bless you

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12:20 pm EDT

Church's Chicken everything

I drive a bus! That is a good space for me to park and get a bit of lunch. I like to get tenders because they are easier to handle and less mess. I go regular that is until last year! I don't have dates but one day I went in to order my regular it took them 30 minutes to wait on me. There was no one in line. Someone was at the register talking to another person they were just chit chatting. The cashier looked at me and kept talking. I was waiting being polite, then all at once someone walking out side the drive through window walked up opened the window she waited on them! Ignored me. Then she calls for the girl that was moping to come she had a customer and made an ugly face at and rolled her eyes. The girl that was moping came asked what I wanted and I said some tenders and she told me they ran out of tenders. I was furious waited for 30 minutes and I have a schedule to keep. That was one incident last year. This year today 9-15-15 I ask for some tenders, the girl tells me "they frozen". So at this point I will never go back. I will go to Popeyes. They are always friendly and want to help. If someone really cares that reads this, you should send in some undercover people black and white to see the reactions you get. And then either hire more professional people that enjoy the customers or close the place down.

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12:25 pm EDT

Church's Chicken horrible service & mediocre food

Went to a Warren, MI location, and ordered an 8 piece. When I asked what an 8 piece includes, I was told 3 pieces of white meat, (i.e., breast and/or wings), and 5 legs and/or thighs. I requested 2 breast and 1 wing, and received 1 breast cut in half, and 1 wing. The rest was legs and thighs. I remember when Church's Chicken was a lot more reputable that this. They apparently need to cut corners, by cutting the meat in half. Their food isn't good enough, for me to have this experience more than once. Good bye Church's Chicken, sorry I strayed KFC. Won't do it again.

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JKWilliams
JKWilliams
, US
Aug 30, 2015 1:01 pm EDT

KFC? That tells a lot about your taste in chicken. Church's Roseville (can't speak for Warren) is way better, bigger pieces. cheaper per piece, always cooked right - even if you might have to wait for it. I gave up KFC like, 10 yrs ago. Diddly sized pieces utterly loaded with MSG. I have better things to do than sit on a pot all night.

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11:17 am EDT

Church's Chicken horrible employee

Churchs #4498

I have been a patron at this restaurant for many years up to know, last night 8.19.15 I visited with my daughter and waited to order..I noticed that the little white meat on the rack had it's heating light off..must have been old.So I ordered several pcs of white meat and I noted I didn't mine waiting. Immediately I noticed this employee had some type of chip on his shoulder, he looked back at the meat and said we have it, I meantione why isn't the lamps on..he shrugged and started talking in Spanish to the manager making unpolite gestures..saying derogatory words in Spanish. The manager must have been embarrassed, she just shook her head and told the cook to drop the meat. I asked for his name and she wrote Jordan Bernal on a paper. I will not be going back to that establishment and I know that is not the image Chuchs wants as employees

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1:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Church's Chicken eating in the work area

i went in to the restaurant around 11 20 this afternoon and was shocked to see that the manager was standing at the serving window eating chicken .they lost my business we go there all the time at this point not sure that I would go back very un sanitary

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MkStItCh
West Seneca, US
Jul 11, 2015 4:23 pm EDT

I refuse to take your complaint seriously...
#1- 11:20 in the afternoon? I have been helping tutor an 8 year old and these are the type of errors he is expected to catch in a sentence.
#2- The ENTIRE complaint is filled with misspelled words and poor grammar... This tells me you are still in elementary school and should not be posting complaints on the web...

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5:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Church's Chicken unethical and unprofessional

Church’s Chicken at 2350 N. Story Road in Irving, Texas 75062.

5/3/2015

I went there this morning about 11:30am. There was a short line, with two other people in front of me. As we stood there, this rude man came running in the store, cut through the line of people stepping on my foot, without ever excusing himself or apologizing. He said “I dropped a twenty” and then ran back through the line of waiting customers instead of going around us, and then ran out the door again, almost stepping on my other foot.

This extremely rude man did this FOUR times, running into the store, cutting through the line of customers, and then running back out of the building! The manager, who I take to be the bald man behind the counter, said and did NOTHING to this extremely rude individual.

The fourth time this extremely rude man came back in and stood up at the counter, as the woman in front of me was placing her order. The manager told her to wait, and then allowed this extremely rude man to cut in front of everybody, and took HIS order!

I do not tolerate this kind of inexcusable lack of manners from anyone. After this extremely rude man paid for his order and stood to the side, I asked him why he couldn’t be bothered with any manners. He just laughed.

When it came time to place my order, I made my order and then the cashier/manager (the bald man) “swiped” my card and then handed it to me saying it was “declined”. I told him there was nothing wrong with my card and I had plenty of money in my account. He just stared at me and said “declined”.

I am no fool. I worked in retail for many years, and I know a “get rid of a customer” scam when I see one! This bald [censored] behind the register was not swiping my card correctly….ON PURPOSE.

And for WHAT? Because I stood up to the [censored] that kept running in and out of the store, cutting in and out of line? The SAME rude [censored] that the store manager let cut in front of all the people who were standing in line waiting for their turn?

There is nothing wrong with my card; I called the bank to verify. I also know I had at least 5-10 times the amount of money in my account to cover this transaction. I also know that my card worked with no issues, at the next three stores I went too.

I do NOT do business with CORRUPT AND UNETHICAL companies, nor do I purchase their products. Your company is now on my “banned for life” list.

DO NOT DO BUSINESS WITH THIS COMPANY!

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3:35 pm EDT

Church's Chicken rude cashier

I went in the store on April 27th, 2015 around 9:30, to buy two tender sandwiches and the lady that was at front counter had the nerve of telling me that they werent able to make the sandwiches because the stove was "off" and couldnt cook any more tenders when clearly i was seeing the stove on. I would know because i worked at this churchs for about 1½ years. The lady was really rude and they should really have people that are willing on working untill the store is closed. If they close at 10, then they
should have everything untill 10 . I would
understand if the stoves were actually off but i clearly saw
how the fryer said "ready".

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Jenny martinez
San Antonio, US
Apr 29, 2015 7:00 pm EDT

Worst food ever smelled cigarettes and in drive thru for ever seen a young short African man come to window and hand something out and got money back I was confused are they selling drugs what's going on worst store ever burned food horrible service at night

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fire her
Del Rio, US
Jul 06, 2011 7:21 pm EDT

the manager susan mayfield is clocking out individuales with out letting them know a young man danny was clocked out at four and worked till 530 . from what i hear this happ very offten

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billy bob joe mommy
Edna, US
Jul 31, 2009 6:22 pm EDT

when im trying to call to ask a question theydont answer there mother ###in phone. also they dont work fast .also churchs chicken ###in suck dick because they are slow ### workers.

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3:27 pm EDT

Church's Chicken sexual harassment

Employees told me he loved me and to keep his si de of the bed ready and That i looked Fine his name was Wil or big will and im married and seriously thinking bout pressing charges . He needs to be fired i spend atleast 150 to 200 a week there for my family... And if hes still there when i come back you guys will loose my business

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10:56 pm EDT

Church's Chicken manager zulema not professional

Manager zulema refused to admit she didnt give me the correct sides. Never apologized and did not want to compensate me for my time or money... I told her I didnt think it was fair and I
Was going to file a complaint and she said go ahead. It's not the first time I have had issues at this church's but this will be my last time. So sick and tired. My food was old too.

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Contact Church's Chicken customer service

Phone numbers

+1 (866) 345-6788 +1 (905) 497-6222 More phone numbers

Website

www.churchs.com

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