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Chrysler / gps with my 2013 town and country

1 Iron Mountain, MI, United States

On 12/20/17 I called Chrysler at [protected] about my GPS not working at all. They replaced my radio and GPS on 04/09/2014 as it was faulty. Since that time the GPS would periodically not work. It would come up with "Guidance by Garmin." this would happen about every 4-6 weeks. I called the dealership and the lady said it was probably because garmin was updating it. I assumed she asked a tech as she put me on hold and came back. I assumed this was true. It did do this every so often as mentioned above. About one yr ago it became more frequent but would come back the next day. then it got to the problem where it continually said Guidance by Garmin. I took it back and he said he fixed it and updated it. As soon as I got back in the car it came up guidance by garmin. He drove it around the lot and came back and said it was working. Then I left and the next time I got in the car it wasn't working again. Then it would work off and on and would seem to keep doing this but much more frequent. Then it quit working all together and the screen was blank. After taking it back to Riverside Chrysler they said the radio was bad and would cost $1665.80 to replace it. They gave me Chyrsler's customer care number and I called. I was told because the car had 57, 000 miles on it there was nothing they would do. She then asked it I had any receipts that I paid for anything. I didn't as I assumed it was as they had originally told me that garmin was updating. I guess I should have done something but I assumed this is what was going on until it got much more frequent and then quit altogether. I feel the thing that bothers me the most is that the lady was more or less saying I was lying. She was very nice about it though. I was in business for 42 yrs and would never have done this but you are big business and don't give the benefit of doubt that the person is telling you the whole truth. The two girls that were there originally were very beneficial but I don't remember which one it was and they are no longer there and they may not remember anyways. I have always bought new cars and were GM vehicles. My wife's dad had a town and country yrs ago and said he liked it so I thought I would try. After this I don't think I will again. If you are interested the vehicle number is-2C4RC1CG3DR691789. The lady I talked to at Chrysler also said I should ask the dealership if they had any goodwill and I don't know why but they had already told me they didn't have any. The sad this is the gentleman we bought the car from was very good and didn't try to high pressure us as we had gone up there before and left due to high pressure. Have a great Christmas

Dec 22, 2017

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