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2.4 38 Reviews

Christina Cosmetics Complaints Summary

13 Resolved
25 Unresolved
Our verdict: Engaging with Christina Cosmetics, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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9:54 am EDT
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Christina Cosmetics Customer Misunderstandings

Dear Friends & Customers:

We would like to thank all of you for your feedback over the years! We have always taken all the questions and concerns to heart and we are happy to announce we
have TRIPLED our customer service department to better service you! Our
team of customer service representatives are experts in skin care and
makeup. We are here to assist you with selecting colors, helping improve
your complexion, and get you the fabulous look that you want with one
compact, one brush, in one minute!

At Christina Cosmetics we pride ourselves in providing the best
customer service possible. Our very popular auto delivery is an opt in
only service created to be an easy way for our customers to receive
their cosmetics without worrying they might run out before they’ve had a
chance to re-order. And, it’s SO easy to customize your auto delivery to
the frequency that you desire, up to 365 days. Just go online to
www.ChristinaCosmetics.com and click on the “customize my order” link at
the bottom of the page. Each customer has the option to return or
exchange their first shipment within 60 days of their purchase, and 30
days for 1 time only orders; hassle free!
We are always here for you Monday- Friday from 9a.m.-4p.m. Pacific
Standard Time at [protected].

We never debit customers accounts unless we ship products or collect a second installment for merchandise already shipped. If ever a package is lost a customer may call customer service to receive a tracking number. Our Company policy and Terms of Service is available to everyone online at www.ChristinaCosmetics.com

We have listened to our customers over the weeks, months, and years, and have implemented your ideas to make us become a better company and provide better customer service. We feel we have overcome so many of the learning curves every company experiences, and our continued goal is to exceed customer’s expectations.

In our experience over the years the most common misunderstanding for complaints are as follows:

1. Customer: I didn’t know there was a second payment. - CC: Each kit may be purchased with one payment or two. The second installment is billed 30 days after the first payment. Often times customers forget and will think they paid for something they did not receive.
2. Customer: I didn’t sign up for auto delivery. – CC: Auto delivery is an OPT-IN only program whether a customer orders online, though our advertised 800 number, or through customer service. No customer is enrolled automatically. When ordering online each person has to check a box to receive auto delivery or verbally agree to be in the program. If customers don’t want auto delivery we have a “One time only” option.
3. Customer: I didn’t know I couldn’t return the auto delivery shipment. CC– Every 5 piece kit comes with a full 60 day money back guarantee. In that 60 day’s everyone has the opportunity to call customer service to customize, cancel, or take advantage of the 60 day auto delivery cycle. The auto delivery shipments include the exact same compact, lip gloss, and concealer as the initial 5 piece kit and do not come with the same money back guarantee. A reminder is sent with the original packing slip and every packing slip thereafter.

We hope this information is helpful and you will visit our website at www.ChristinaCosmetics.com and on Facebook or call our toll free customer service number at 800.543.7207 for any further questions.

Thank you,

The Customer Care Team
Christina Cosmetics

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Judith G
Savannah, US
Nov 06, 2013 12:24 pm EST
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No one staffs their customer service line - which is the only option they offer to cancel from their auto-shipment policy.

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Christina Cosmetics What Christina Cosmetics is About!

Throughout her career as a celebrity makeup artist and hairstylist, Christina Sullivan has empowered women to look and feel their best. When she founded Christina Cosmetics in 1999, she embraced the goal of creating products designed to boost each customer’s confidence. Throughout her years in the beauty industry, Christina Sullivan has performed hundreds of makeovers. She discovered, however, that despite practicing new makeup techniques, few women achieved their “after” makeover looks again.

As her career developed, she felt compelled by her own battle with adult acne to begin experimenting with natural cosmetics. After intensive research, Christina discovered that by using a compact with a four-color palette, women could create a flawless, professional look with ease. Formulated with high-quality minerals, her Perfect Pigment system keeps all skin types clear and healthy. With Perfect Pigment, Christina Cosmetics has overcome the challenge of creating a healthy makeup that any woman can apply in just one minute.

Dedicated to expanding her company to include every aspect of skin health, Ms. Sullivan has followed the success of the revolutionary Perfect Pigment makeup system with a series of skin treatments. The True Youth moisturizer, 5 Minute Face Lift elixir, and the rejuvenating Mineral Mist each utilize natural ingredients and soothing botanicals' to hydrate, calm, and even tighten skin and minimize pore size. Additionally, Christina Cosmetics will soon be launching a non comedogenic facial cleanser for sensitive skin and a micro dermabrasion scrub. Featured in Beverly Hills Lifestyle Magazine, New Beauty Magazine, and in several award-winning infomercials, Christina Cosmetics provides recognizable quality even to celebrities and models.

In addition to the company’s customer commitment, Christina Cosmetics takes pride in its environmental and philanthropic endeavors. Since its inception the Company has taken care to conserve everyday resources by limiting its mass mailings, decreasing its in-house paper use, and eliminating paper packaging for its individual products. Additionally, Christina Cosmetics reaches out to women in various shelters and recovery centers every Christmas with individually packaged cosmetics gift bags. Christina Sullivan, in her way of “paying it forward, ” believes this gift goes beyond just makeup; empowering each woman to feel confident in her appearance to restart her life. As with every woman who uses her products, these women deserve the confidence that a radiant complexion can begin to inspire.

For more information please Call 800.543.7207 Monday- Friday 9am-4pm PST

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Josieb1122
oceanide, US
Jun 17, 2013 3:33 pm EDT
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This company is a scam. Once you order on auto ship you can NEVER cancel. If you call they put you on hold and they never answer if you call back. Use another phone line, they put you on hold an disconnect you. Respond to their email they don't answer. They keep sending their product and keep charging your card. I called my credit card company and they are blocking them from charging me. All over the internet people with the same complaints. I liked the product but I don't need it repeatedly. What a shame to cause people such grief and force you to keep accepting their product. DO NOT ORDER FROM THEM.

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4:20 pm EDT
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Christina Cosmetics Customer Misunderstandings

Dear Friends & Customers:

We would like to thank all of you for your feedback over the years! We have always taken all the questions and concerns to heart and we are happy to announce we
have TRIPLED our customer service department to better service you! Our
team of customer service representatives are experts in skin care and
makeup. We are here to assist you with selecting colors, helping improve
your complexion, and get you the fabulous look that you want with one
compact, one brush, in one minute!

At Christina Cosmetics we pride ourselves in providing the best
customer service possible. Our very popular auto delivery is an opt in
only service created to be an easy way for our customers to receive
their cosmetics without worrying they might run out before they’ve had a
chance to re-order. And, it’s SO easy to customize your auto delivery to
the frequency that you desire, up to 365 days. Just go online to
www.ChristinaCosmetics.com and click on the “customize my order” link at
the bottom of the page. Each customer has the option to return or
exchange their first shipment within 60 days of their purchase, and 30
days for 1 time only orders; hassle free!
We are always here for you Monday- Friday from 9a.m.-4p.m. Pacific
Standard Time at [protected].

We never debit customers accounts unless we ship products or collect a second installment for merchandise already shipped. If ever a package is lost a customer may call customer service to receive a tracking number. Our Company policy and Terms of Service is available to everyone online at www.ChristinaCosmetics.com

We have listened to our customers over the weeks, months, and years, and have implemented your ideas to make us become a better company and provide better customer service. We feel we have overcome so many of the learning curves every company experiences, and our continued goal is to exceed customer’s expectations.

In our experience over the years the most common misunderstanding for complaints are as follows:

1. Customer: I didn’t know there was a second payment. - CC: Each kit may be purchased with one payment or two. The second installment is billed 30 days after the first payment. Often times customers forget and will think they paid for something they did not receive.
2. Customer: I didn’t sign up for auto delivery. – CC: Auto delivery is an OPT-IN only program whether a customer orders online, though our advertised 800 number, or through customer service. No customer is enrolled automatically. When ordering online each person has to check a box to receive auto delivery or verbally agree to be in the program. If customers don’t want auto delivery we have a “One time only” option.
3. Customer: I didn’t know I couldn’t return the auto delivery shipment. – Every 5 piece kit comes with a full 60 day money back guarantee. In that 60 day’s everyone has the opportunity to call customer service to customize, cancel, or take advantage of the 60 day auto delivery cycle. The auto delivery shipments include the exact same compact, lip gloss, and concealer as the initial 5 piece kit and do not come with the same money back guarantee. A reminder is sent with the original packing slip and every packing slip thereafter.

We hope this information is helpful and you will visit our website at www.ChristinaCosmetics.com and on Facebook or call our toll free customer service number at 800.543.7207 for any further questions.

Thank you,

The Customer Care Team
Christina Cosmetics

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Christina Cosmetics Terrible Company

This company is unbelievably bad. This product is a good idea in theory but looks caked on. Then they won't let you return this snake oil even if it is unused. I got into a dispute with Visa about it. Only order this product if you are looking to set money on fire, be aggravated and look overly made up while doing this. I have nothing good to say about this company or their product. Good riddance!

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jude puchalski
, US
Feb 21, 2015 4:04 am EST

OMG! Did I make a bad decision to order Christina's product? I have ordered thier product by phone after watching their TV commercials. I have not talked to the real person but just the machine with my orders. I expidite the delivery by adding more money for the shipment. It says I will recieve it in 2 business days. Two days has passed and did not recieved the product yet. They've already taken the money in my dbit account. I went online to check if I could at least e-mail them, but there is no way I could do it. Custumer service only serve for orders but not concerned questions from customers. I guess this is only the only way I couold get their attention. I read the comments and it is scary. Hope their experience will not happened to me.

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maggie 47
Santa Barbara, US
May 10, 2012 5:01 am EDT

i love the look that it gI'ves me maybe try using a Lil less on your face. I've been with this company for a long time and all my girlfriends and family use it as well just need to ask questions and watch the video I LOVE THIS PRODUCT! its the best I've ever used and I've tried other minerals and nothing comes close to Christina's

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Sherae13
Orlando, US
Apr 09, 2012 10:10 pm EDT

They charged mycard five times. It said two payments of 19.99. Now i have tofight with those thieves

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Christina Cosmetics - Advice Review and Taken

After reading all the reviews and complaints I want to say thank you for taking the time to post your experiences with this company. From what I a reading very few of you were upset about the product more so the customer service and the refund or unauthorized charges on to their bank account. Since I still really wanted to try the product but not get ripped...

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Christina Cosmetics Took money

Poor customer service - took debits but never sent product - took 2 debits each time – never changed address change after reported – refused to refund money or send new product.

My advice - Do NOT subscribe to this mail order make up service. In my instance they debited funds from my account twice per month, but I never received any makeup. I would call and told they would take care of it, but it was never corrected. I called to change my address, and no one recorded the change in the record. The post office told me they informed them of my address change, and they never updated their records. They REFUSED to give me a refund even though they had take several debits over past months and I only received one makeup order.

If you must order from this place, then be sure to NOT use a bank ATM/Debit card. Instead use a credit card so that you can protest the debit and reverse the payment if you do not receive the make up. As I learned, if you use an ATM/Debit card then there’s nothing you can do to get your money back. If they take money from my account one more time, then I feel like the only thing I can do is to change my bank account and close this account so they cannot steal from me one more time.

The representative claimed she had no records of phone calls from me. What an incompetent staff, when I have called about this more than once trying to rectify. I also had changed my address by phone – and the representative said she was not showing a change, plus they had not received any returns. I don’t believe them – not for one minute. Either their record keeping is awful, or their software where they keep addresses is inadequate, or someone on that staff just didn’t take the time to do their job!

The representative had the nerve to be insulted that I was upset with her (when I called again after several previous calls) about them continuing to take money from my account. She said they sent out the make-up and it was not returned so I must pay for it. Most companies I order from online have policies to address these types of situations instead of being so money hungry that they feel like they have to steal from people without providing any product.

I used their “so-called” update function on their website to change my order. I even captured the screen shots that show that they responded that my order had been updated. But when I called the representative she claimed that I had submitted a second order. Clearly their site is inadequate and not processing properly. No one previously said anything about me having two orders.

I ended up terminating the service since I have received only 1 order (which was the first order) and I NEVER received the new color that I had changed to using their poor website. In looking on the Internet I see that there are several other options for make-up and I intend to pursue one of the other choices, or only shop where I can buy in person at a counter.

The representative just kept lecturing me like a child about how she did not like what I was saying or how I was talking to her. Well, I don’t like how they stole my money and that they act like they have no responsibility to fix the problem.

SHAME ON this company for stealing from me. And SHAME ON them for not even trying to work with me after I had reported my problem several times. I am unemployed and they just keep taking money from my bank account despite my efforts to stop them.

I asked them why would I want more than one complete package of make up in the same month? I could see someone perhaps buying two colors, but buying two complete sets of everything each time – who does that? The representative said lots of people do. I don’t believe her!

I intend to tell everyone to STAY AWAY from this company unless you have money to burn and don’t mind not receiving the product or don’t mind having your money taken with no product received and don’t mind poor customer service. Besides that – the make up was not that good. I was not at all pleased which is why I was trying to get a new color to see if that would make a difference.

Don’t be fooled by any positive reports that may show up about this company. I’ve learned that most companies have their staff submit positive reviews when they see negative reports appear on the Internet. Trust me – I’m not making this up. Stay away! Don’t be fooled by the infomercial with all the smiling nice people promoting the product. Those are not the people you will be working with through customer service if you have a problem.

REQUEST - If you have had a bad experience with this company, please don’t just shrug it off. Instead take a few minutes to write up your experience and post it somewhere on the Internet. Whether it was poor customer service, non-delivery, unauthorized debits, unable to cancel, or you just didn’t find the make-up lived up the hype. Take the time to tell your story. If enough of us complain maybe someone at the head of this company will get the message that they need to make some improvements. Help the other unsuspecting women out there who have been drawn in by the infomercial to sign up. If you do an internet search with “ Christina Cosmetics ” and complaints – you will find that there are many people who are complaining and we need everyone to report so the truth is widely shared.

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Christina Cosmetics Customer Service misrepresentation

This company appears to have a good product, but good luck if you start ordering it and expect to just be charged the amount you think per the website. Customer service acts like they will promptly fix your order, refund your credit card, re-ship the correct product etc, but wrong. You have to continually follow up with them and eat the costs you've incurred without intending to. Then, you're also stuck with product you didn't want because you got your 'automatic' shipment sent to you too early. It's also impossible to find the part on the site where you can actually CANCEL your ongoing orders.

Not a great customer satisfaction experience. Now I realize how companies can scam numerous customers. They may not get repeat business, but they'll make money as long as people keep 'trying' them out.

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Christina Cosmetics Won't refund me my money

Not surprised to get online here and read all of these complaints that sound SO very similar to mine! I called in June 2010 to cancel my auto shipment with the company, unfortunately have a reaction to the Titanium Dioxide in the product. Agent tried to talk me into just suspending my shipments out 4 months but after I decided it was best to just cancel it she assured me I was all set. Low and behold I see a withdrawal for $47+ on my bank statement Nov 17th 2010, I call them the next day on the 18th and tell them I canceled the order 4 months prior and they were not authorized to charge my account and I wanted my money credited back. They proceed to tell me the order's already been shipped so they can't cancel it, even though I hadn't received the item yet, and that I'd have to call back once I received the items. I get the item the next day, Nov 19th, 2010, I immediately call them back. They tell me that since I was signed up for the auto shipment they do not honor refunds, all they can do is offer me back my product for $3, although it was their fault their agent incorrectly noted my account. MULTIPLE calls back to many different people I finally talk to "Amanda" beginning of December who tells me they will give me a refund minus the shipping, FINE- I'll take the $6 loss, just give me my money back. She tells me how to mail it and who to address it to, I send it certified mail and see it's been received on Dec 4th, 2010. Amanda also tells me it'll take 2-3 weeks for the refund. Now it's Christmastime, so I figure they're busy with business and orders I'll give them an extra week. I contact them beginning of January 2011 because now I haven't heard anything from them or seen a credit to my account. I call and get "Lisa" who tells me that they will not honor the refund, that "Amanda" (who no longer works for them) was not authorized to give me a refund, even though ONCE AGAIN this is the fault of their incompetent employees- NOT ME! I go round and round with Lisa, who by the way is VERY RUDE and she tells me I'll hear from a member of management in 24-48hrs, even though she can't give me ONE SINGLE name of ANY MANAGER so that I have a reference when I call back. Well guess what, 48hrs was up on Friday Jan 14th, 2011. It's now WEDNESDAY January 19th, 2011 and I'm STILL trying to get through to them. THIS IS RIDICULOUS and OUTRAGEOUSLY UNFAIR! They were NOT authorized to take further payments from my account, I sent the product back that they never should've sent out to me to begin with, and now I've spent 2 months trying to get my money credited back to my account! Something has to be done about this business/company, charges need to be pressed, something, ANYTHING! This is unfair!

Read full review of Christina Cosmetics and 1 comment
Update by Tessa W
Feb 12, 2011 7:50 am EST

3 months, sounds about right... They charged me back in Nov 2010 for a shipment when I told them to cxl any future orders back in Aug 2010. I've gone round and round many times with numerous different people, to ultimately get (Melissa it might've been) who got nasty with me, told me $19.95 was the final offer (for a $47 refund) and then she hung up on me when I told her I was contacting the BBB. Good Luck to you, I'm waiting to hear back from the BBB myself! You too should contact them, look them up online, in Camrillo, CA and it will direct you how to file a complaint, unfortunately just doing it on here will do nothing to make them change their business practices. If their BBB rating goes down due to all the multiple complaints then maybe something will finally happen for all of us that are having problems with this company!

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Selena2
, US
Feb 11, 2011 9:05 am EST

I am also having a problem with these people. I am still waiting for a refund as well. When I call, they claimed that they did not receive the product back. I did mail the product back and thank god I paid to have the product tracked... I did give them the tracking number and now all of a sudden they now claim that they receive the product and I will have to wait for a refund. It is now going on 3 months and I still don't have a refund... I hate to be ripped off. It is the worst feeling in the world. Their cosmetics are terrible. This is why I sent the product back... If anyone see this message, do not do business with Christina Cosmetics. If you do you will regret it... Look on the internet. This company has alot of complaints already...

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Christina Cosmetics ignored cancel requests

I love the Christina Cosmetics line and products, but they completely disregarded all requests I made to discontinue my automatic quarterly order. Every effort I made to cancel was met with an answering machine and no returned calls. They customer services is poor, if not non-existent. My account for an automatic shipment /order finally stopped when the credit card account they had been charging was closed. Now, years later I would like to use the product again but am faced with hesitation due to their unethical practices. Be advised they do not communicate with their consumers and will not honor your wishes to stop receiving their product, and charging your account.

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honeygirl483
Newark, US
May 31, 2011 9:45 pm EDT

i also agree i told them back in April the 30 that i didn't want any more of this makeup, its good but i don't wear makeup like that, so i told them..DON'T SEND ME ANY MORE UNTIL 12/30/2012..so do you know what they did they billed me any way and made my bank account over draft..so its a total of 54.95 cent well i contacted the .BETTER BUSINESS BUREAU. and they will contact me in 14 days so all of you who have that trouble you need to get in contact with them they will help because this is ridicules, why is this company getting away with this ..i call no one answer its the same all day every day this is not how you run a business, this is the far MOST trouble i have had with any thing like this..well this is the last..and i will call my bank to stop a payment so they won't bill me any more they just lost a good customer.

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Christina Cosmetics Mega Rip Off

This company is truly a rip off. They are not customer friendly at all. Please do not be sucked in! The commercial sounds so happy and friendly and after all, she "says" she has celebrity connections... do we really know if that is true? I ordered the product, did not like it, tried to cancel, was told I would not be refunded. When I pushed back I was told "you might as well keep it - it will be cheaper because we will charge you a restocking fee and some other $20.00 fee" I was also told "remember that Christmas is coming up and you might want to keep it to give as a gift". What? Why would I give a gift of something that I do not like to someone I love? I am waiting to see how much I am being refunded and as I have noticed from other posts, it may not be cancelled yet will post an update later. I strongly do not recommend this product or this company to anyone. They will rip you off.

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Christina Cosmetics - Cancelling autoship

I ordered this product. I really didnt care for it so their Customer Service info online says you must call them to cancel. You call their 800 # and #7 is the option to cancel - well you get a recording every time that says they are having a high volume of calls, please call back at another time. You keep doing this and never can get through to them. I then...

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Christina Cosmetics Did not receive the product despite being charged

I am canceling my account with these SOB's. I've been on the automatic order program, and I really like the product, but their customer service is disgusting. I did not receive the last shipment. When I called them about it, they said that it looked like the shipment was delivered. They only ship with the postal service, which is so unreliable, and they don't request a signature for delivery, so the postman could just leave the package at your doorstep and scan it as delivered, even when it's not delivered to you. This is the only way Christina Cosmetics ship their product and they insist on using it despite the fact it's not reliable. They asked me to check with my local post office (like it's my fault and I had to fix it). I took time from my work and went to the post office twice, where they gave me the run-around. The post office would not admit their mistake, and Christina Cosmetics won't send me a replacement or refund me. I called them twice. The last time I was promised that they would talk to a supervisor and call/email me back. I still have not heard back from them, but I'm calling tomorrow to cancel and will dispute the charge with my credit card company. I feel like Christina Cosmetics is accusing me of lying, otherwise they would have replaced the lost shipment. I really don't have the time or the nerves to deal with them any longer. I don't want to lose sleep over makeup. Christina Cosmetics should not be in business with this horrible customer service. Please do yourself and your health a favor and stay away. They don't deserve your business.

Read full review of Christina Cosmetics and 3 comments
Update by Anilshakur
Jul 06, 2011 7:35 pm EDT

I had the same issue with them last year. They charged me, but I did not receive the shipment. They were unwilling to send a replacement or a refund. They did not even offer an apology for charging my credit card and not sending the product. I did not wait months to do it. When it happened the first time I cancelled my account with them and successfully disputed the charges with my credit card company (thank you Capital One). Christina Cosmetics has a terrible customer service and they deserve to get out of business for their incompetence.

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Buyer Beware
, US
Apr 13, 2011 2:14 pm EDT

Poor customer service - took debits but never sent product - took 2 debits each time – never changed address change after reported – refused to refund money or send new product.

REQUEST - If you have had a bad experience with this company, please don’t just shrug it off. Instead take a few minutes to write up your experience and post it somewhere on the Internet. Whether it was poor customer service, non-delivery, unauthorized debits, unable to cancel, or you just didn’t find the make-up lived up the hype. Take the time to tell your story. If enough of us complain maybe someone at the head of this company will get the message that they need to make some improvements. Help the other unsuspecting women out there who have been drawn in by the infomercial to sign up. If you do an internet search with “Christina Cosmetics” and complaints – you will find that there are many people who are complaining and we need everyone to report so the truth is widely shared.

My advice - Do NOT subscribe to this mail order make up service. In my instance they debited funds from my account twice per month, but I never received any makeup. I would call and told they would take care of it, but it was never corrected. I called to change my address, and no one recorded the change in the record. The post office told me they informed them of my address change, and they never updated their records. They REFUSED to give me a refund even though they had take several debits over past months and I only received one makeup order.

If you must order from this place, then be sure to NOT use a bank ATM/Debit card. Instead use a credit card so that you can protest the debit and reverse the payment if you do not receive the make up. As I learned, if you use an ATM/Debit card then there’s nothing you can do to get your money back. If they take money from my account one more time, then I feel like the only thing I can do is to change my bank account and close this account so they cannot steal from me one more time.

The representative claimed she had no records of phone calls from me. What an incompetent staff, when I have called about this more than once trying to rectify. I also had changed my address by phone – and the representative said she was not showing a change, plus they had not received any returns. I don’t believe them – not for one minute. Either their record keeping is awful, or their software where they keep addresses is inadequate, or someone on that staff just didn’t take the time to do their job!

The representative had the nerve to be insulted that I was upset with her (when I called again after several previous calls) about them continuing to take money from my account. She said they sent out the make-up and it was not returned so I must pay for it. Most companies I order from online have policies to address these types of situations instead of being so money hungry that they feel like they have to steal from people without providing any product.

I used their “so-called” update function on their website to change my order. I even captured the screen shots that show that they responded that my order had been updated. But when I called the representative she claimed that I had submitted a second order. Clearly their site is inadequate and not processing properly. No one previously said anything about me having two orders.

I ended up terminating the service since I have received only 1 order (which was the first order) and I NEVER received the new color that I had changed to using their poor website. In looking on the Internet I see that there are several other options for make-up and I intend to pursue one of the other choices, or only shop where I can buy in person at a counter.

The representative just kept lecturing me like a child about how she did not like what I was saying or how I was talking to her. Well, I don’t like how they stole my money and that they act like they have no responsibility to fix the problem.

SHAME ON this company for stealing from me. And SHAME ON them for not even trying to work with me after I had reported my problem several times. I am unemployed and they just keep taking money from my bank account despite my efforts to stop them.

I asked them why would I want more than one complete package of make up in the same month? I could see someone perhaps buying two colors, but buying two complete sets of everything each time – who does that? The representative said lots of people do. I don’t believe her!

I intend to tell everyone to STAY AWAY from this company unless you have money to burn and don’t mind not receiving the product or don’t mind having your money taken with no product received and don’t mind poor customer service. Besides that – the make up was not that good. I was not at all pleased which is why I was trying to get a new color to see if that would make a difference.

Don’t be fooled by any positive reports that may show up about this company. I’ve learned that most companies have their staff submit positive reviews when they see negative reports appear on the Internet. Trust me – I’m not making this up. Stay away! Don’t be fooled by the infomercial with all the smiling nice people promoting the product. Those are not the people you will be working with through customer service if you have a problem

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bb59
Marshall, US
Aug 11, 2013 3:20 pm EDT

I ordered from Christina Cosmetics in February. When the shipment came, all that was in the box was the brush and instructional DVD. I called several times and they sent me a picture of my order before it left their facility. Since the box was open at that time who is to say when the compact, lipgloss and mascara were removed. After several calls with them refusing to refund my money I told the woman who I was speaking with that I would be contacting the Better Business Bureau. I finally got a compact from them after they were contacted by the BBB. I never did receive the free stuff. Go figure. As a result of this experience I am hesitant to order online. I know I won't be ordering anything from Christina Cosmetics EVER again.

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Vickye Manning
Houston, US
Jun 29, 2011 5:29 pm EDT

To say the customer service is disgusting is an understatement. I was actually hung up on because I told them what they were doing (taking money out of my account each month and not sending the product) was a crime. Has anyone filed a complaint with the California AG's office? I work for a large law firm in Texas and I'm considering a class action suit against them. Anyone interested? When I called back and got the same person who hung up on me I told her that she had messed witht he wrong person and she had not heard the last from me.

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Christina Cosmetics Refund Requested

I ordered my PerfectPigment kit in February, 2010. I didn't realize that I was on the automatic shipping list, which ships another kit every 60 days. (They don't make it exactly legible that you're going to be billed automatically.)

On April 5th, I was automatically sent another kit and billed $47.85. I immediately called Christina Cosmetics and canceled the automatic shipment program and received instructions on how to return the 2nd order I received, which I did within 2 days of the delivery.

Since I returned the product in April, I've made at least 10 phone calls to find out why I haven't received my refund, only to be told that it will take 10-14 weeks! I was extremely annoyed. CC's website states that a refund will be processed within 2-3 weeks. This is obviously a scam!

Needless to say, I have DEMANDED my refund and have told CC that I'm filing a complaint with the FTC and the BBB. This company will NEVER get my business again. I'm EXTREMELY upset and very disappointed at their tactics to keep my money after I've returned the product unopened! I followed their instructions to the letter regarding the return of the product, only to be kept hanging for 3 months!

Christina Cosmetics is a rip off and should be shut down for their deceptive practices. I will never again make a purchase without checking [redacted]s on a company.

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Update by nb70
Nov 24, 2010 8:21 am EST

God, Christina Cosmetics makes me ill. They are scandalous cheats and they do NOT care about the customer at all. They got their money and they will NOT refund you even if you do send the product back, which I did. I gave up on ever seeing a dime of the $47.85 they charged me, and you can bet I will NEVER order anything online again without reading reviews first. I hope they are sued some day for their fraudulent practices.

Update by nb70
Nov 14, 2010 4:38 pm EST

If you want further information on Christina Cosmetics, go to the Better Business Bureau's (BBB) website by following this link: Christina Cosmetics — Refund Requested It will give you more information about also contacting the Santa Barbara, California BBB to file a complaint.

I never received my $47.85 refund, so I'm still upset with CC. They are scammers in my opinion, as I stated in my original post. I hope you have better luck.

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cailey ann
Wilmington, US
Nov 15, 2010 7:05 pm EST
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just got off the phone with christina cosmetics and they told me they would charge me a 10.00 restocking fee, not give back 7.95 shipping fee and I would have to pay to ship it back. what a scam the company should be shut down for cheating customers out of their money. If you have never gotyour refund you will never get it, sorry. I am keeping this awful product and giving to my grandaughter ton play with and cut my losses, but will never order from them again.

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cailey ann
Wilmington, US
Nov 13, 2010 4:11 pm EST
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i need a return number to send back product and cancel any other shipments 1 800 number not working on invoice

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cailey ann
Wilmington, US
Nov 13, 2010 4:09 pm EST
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i need a phone number to get a return number to send back this product didn>t realize on shipment program. i also want to cancel any other orders didn>t like prodeuct gave it to my grandaughter to play with. my email is cconigl1@gmail.com and [protected] if need to contact. Your phone number is not working on bill invoice [protected]. charlotte coniglio 7524 champlain rd. wilmington, nc 28412

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Christina Cosmetics Unauthorized cc Charge

I only purchases 2 item from Christina Comestics Pigment #3 and #2,
each indivdual order was to be one time only, I did not authorize to join any membership.

I notice my bank statement shows a unauthorized charges on my credit card for $21.40 on 10/28/09 and notice another charges of $21.40 on 11/01/09, I call and left voice message and receive no call back. The next day I call after several rings then message said sorry unable to leave message cause it was full.

I notified my credit card company and dispute the 2 charges not to allow anymore charges freom this company and I also sent her a letter and now waiting for her to response. I was not impress of her product make your face oily.

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Christina Cosmetics - fraud/charged for something i didn't recieve

ordered a two products online. only rec'd one. called for two weeks and left messages on vm. finally called today to return the first product and get a refund for the product that i never rec'd. they refused to credit me for what they never sent. insisted on sending me out another one- and was told i wouldn't be able to return it. totally rude and...

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Christina Cosmetics - Rip off

I purchased makeup from Christina Cosmetics several months ago and was signed up with a membership. I used the product with no complaint. I received a postcard from the company saying that they had an overwhelming response to their product so everything was on back order. If I wanted to cancel my order I could call. I called a got an answering machine. I...

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Christina Cosmetics Scam and cheating

I had heard about this product not much, but while I was working on the internet I happened to see the advertisement flash so I entered the web site to go through the product they send. After going through I thought to order some products, as I was always busy with work at home and children at home, I had no time to go out and shop. I ordered their product over the internet by filling a form and in no minute I also received the confirmation of the order placed. I was told that it would be delivered in 12 working days it was fine with me. 12 days passed and I did not receive the product, I was still cool that it might be some problem, but 22 days passed I did not receive my order and here now I could smell something fishy. My credit card was charged through pay pal and I submitted a complaint thru them and the result was in my favor. However I was advised, thru pay pal, that no funds were in Christina Cosmetics' account so they could not get me a refund. I have tried numerous times to contact them thru the phone no on the website and never get an answer. There is no email address to contact them through either.

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Christina Cosmetics Unauthorized charges

I called Christina Cosmetics on June 25, 2008 after receiving another compact to cancel any further shipments. I was accessing my bank online today and noticed that Christina Cosmetics had debited my account also throwing my account over with an overdraft charge.

When I initially called on June 25th, I had to leave a message on their voice mail. I called today, Aug. 22, 2008 and actually spoke to a customer service representative who in fact confirmed my call of June 25, 2008 noting that I was canceling future orders. I asked that they credit my account and also pay for the overdraft charge that they should be responsible for.

She stated they do not give refunds or credits back on consumer products. I asked to speak with the owner of the company and she said she would report my concerns to the owner of the company, but I could not speak to the owner or anyone in a management position.

I don't think it's unreasonable to ask for a check to cover the cost. This is a company without integrity if they do not care about the people who buy their product.

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Marsha.
Prescott, US
Jun 09, 2012 8:26 pm EDT
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I had a positive experience with Christina Cosmetics. I too, ordered on-line, earlier this year. I read everything on on-line orders and was aware I was agreeing to automatic shipments. I was also aware that I could customize my orders to be delivered less frequently, according to my need and usage. I needed to cancel my membership last month and customer service helped with the cancellation and again. I am very pleased. I believe perhaps the company listened to complaints and made the necessary improvements. They have an excellent product without the mess of loose mineral make-up!

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mary sapia
quaker hill, US
Jan 05, 2010 4:00 am EST

i purchased my first shipment on-line because i didnt want to deal with those annoying infomercial order takers who never stop at just what is shown on tv but continue asking you if you want an extra this or an extra that. well low and behold i got scammed again with auto- ship that i NEVER signed up for. This was my first time buying the product. I didnt know if i was buying the right shade or if i was even going to like the product. Why would i ever sign up for auto-ship? i didnt. And the tricky little thieves dont tell you that if you dont send the product back you will automatically be set up for another shipment. At almost $50 a pop it is alot of money. They debited my bank account without my knowledge and now im going to have to fight to get back what they stole from my account. Because i was unaware of the charge i got charged an insufficient funds charge of $27 to boot! Their customer service sucks too because they dont answer their phones. you have to leave your name and number and hope and pray they call you back before they charge you with another shipment. This company sucks! No integrity Christina!

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