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1.0 1224 Reviews

Chowking Complaints Summary

11 Resolved
1213 Unresolved
Our verdict: If considering services from Chowking with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chowking reviews & complaints 1224

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Newest Chowking reviews & complaints

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J
8:04 am EST

Chowking online delivery service

I am not feeling so well tonight that I decided to order online. After processing my orders I decided to take a nap and just wake up when the door bell rings. After an hour and half I woke up wondering why my orders haven't been delivered yet. So I checked my email only to find out that my orders were not processed bec 1 item is not available and you are asking me to just call the hotline. Why? Are you expecting your customers to stand by his/her email the entire time? Isn't it your responsibility to reach out since the fault is in your end (that you do not have the item that I want)? What kind of stupid policy do you have? And when I called the hotline, the agent tells me that the store doesnt have a cup for regular drinks, thus I have to order a larger size and pay extra. Seriously? After making me wait for almost 2hrs?

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Y
1:11 am EST

Chowking late delivery

I ordered at 12:51pm and i waited for more than an hour but my order has not yet been delivered, so i called them by borrowing my neighbor telephone. When someone answered the call, he told me that my order is not processed due to incomplete information which is the telephone number, but exactly 12:55pm i received an email that my order is in process. They should insert in their online delivery system the mobile phone number requirement instead of telephone because most people today don't have telephone and it could create misunderstanding and the customer would suffer to that negligence. In addition, the telephone attendant takes too much time in accomodating me

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A
5:37 pm EST

Chowking service

I considered the case that there were limited food to order today. However, I did not expect that the sevice would be limited as well. I ordered pork chao fan with pineapple juice since sprite was not available but when my order was served there was no beverge included and even when I approached the counter to follow up the order, it took more than 10 minutes for my drink to be served and it was not the pineapple juice. She gave me an iced tea. My worst chowking experience ever since I started dining here. Please pay attention to small details for they play a big role in the service.

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J
4:40 am EST

Chowking sangkap sarap halo-halo

I ordered 1 regular Super Sangkap Halo-halo. When my order arrived, they gave a glass of ice with a small scoop of vanilla ice cream and leche flan on top with some green gulaman, macapuno and pinipig. So, I asked the store manager what were the ingredients of the halo-halo. He told me a lot. I told him that I want my halo-halo looking the same as what was shown on the poster. They took my order and gave me almost the same. I can't believe that thay can come up with it unlike the one that they gave me first. Are they keeping the ingredients for themselves? Just asking.

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C
2:24 am EST

Chowking chowking delivery

We have ordered pork chao fan and order was confirmed around 3:01 in the afternoon. Guess what? On the email it says 60 minutes. Currently its already 4:20 in the afternoon and it does now exceeded the 60 minutes as what is being mentioned on the email being sent. This branch was for Pacific mall mandaue city cebu. Your delivery is the most worst of all. When i ordered lumpiang shanghai there was even no sweet & sour sauce that was included. What a worst service delivery you had! I really like the foods you have on the menu but your services were lousy and I'm really disappointed!

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G
12:17 am EST

Chowking sm moa branch

1. October. Amira-cashier and one of the supervisors which I forgot to get the name. We were waiting for our order and we were not informed that it is not the right place so they just bump into our things which was placed over the counter desk. As if nothing happened and they were not sorry for that. Worst part is, they blame us saying, "nakaharang kasi kayo jan". And we felt that we were being bullied by these two people.
2. December-we were asking for a condiment and migs the asst manager told us it is not allowed since we ordered for a beef chow dumpling. There is no consistency of the policy. He gave us a chili sauce and he was having 2nd thoughts so he get it again and returned it to the place where he get it. Binawi nya ganon?
3. Your branch in moa is the worst chowking! We don't like their service!

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J
3:15 pm EST

Chowking delivery: missed out order, late delivery and failure to address complaint

Hi Chowking PH.
Would like to report a complaint regarding my delivery experience with branch North Gate Alabang.
At first I ordered via online and immediately got a reply. However my order of beef wonton mami was not able so I contacted you hotline to settle my order at 6:17 The agent who answered my call advised me that he will take my order again. He also advised me to wait 45 minutes and if it is late I will have a 200peso worth of GC for my next order. I waited for my order but it seems that it was taking too long so I called again the hotline for follow up at 7:11pm. The order then came at 7:20. Upon checking my orders, one order was missing (Nai Cha Pearl Milk Tea -Large). We even checked the receipt together with the delivery guy but no milk tea was listed. I called the hotline again at 7:25 to report the missed order and advised me that the branch will contact me. Around 7:37 I called again the hotline to follow up my concern since no one is contacting me. Again he advised me to wait for the call from the branch. At 7:57pm I called again the hotline to follow-up (3rd follow-up) and advised me to wait for the branch to call. It was 8:30pm when I finally decided that North Gate Branch will no longer contact me nor address my concern. This is the reason why I am writing this to report the bad experience I had with chowking. I've been ordering before and this was the first time that it happened. Hoping for your feedback regarding this matter.

PS. I have sent this complaint last Sunday, December 03 thru Chowking's facebook; however, still no response. It seems that Chowking's team is not taking this seriously.

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B
4:38 pm EST
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Chowking super poor customer service.

We ordered around 5:35am. Cashier named ANA can't give smile even a little. And she looks like she cannot even smile at all. poor customer service. What's make me little irritated is when she insert her finger into her ear and scrated it infront of me while taking orders. Does your crew know how to assist customers? With proper manner? Second to the dining crew named NICOLE who served us food with incomplete orders and utensils.. he get the number without asking if our order is already complete.. which is not.. i ordered 3 meals and he only gave us 2 drinks. He will not notice until i approched him and ask why u get our number? Our order is not yet complete.. doesnt have any calamansi back up? Is the 3rd meal i ordered have drinks? I have my receipt. And he said ah ok mam il give u 1. I ask him to take out or left over food but their asking for a packaging payment for 5php or else they will put our food to a plastic bag which is not right i did not ordered a food from carenderia. 3rd the manager named KHIM CRISOSTOMO he just sitting all the time while chatting with the lady cashier and the dining crew. Doesnt have a initiative to ask what's the prob or is there any problem? When i approached his dining crew he just staring on us. Not saying any word. Is that the way you treated your customers? Im very upset and dissapointed with your service as well as your team. This is at chowking vito cruz. I think they need more training how to handle customers. I truly understand their at graveyard shift but they need to follow what is right for assisting customer because they know that is they work. This is the second time im filing a complaint into your service. Please give me full feedback and please whenever i come back to that branch i want to see improvement or else i will gile complaint into your higher office or department. POOR CUSTOMER SERVICE. AM [protected]

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J
11:09 am EST

Chowking product and service

We placed our order around 9:25pm, Dec3, 2017. They informed us thaf tbey will call to confirm our orders AND that the maximum delivery time is 1 hour. We'be been waiting for a call. Suddenly, their rider came (10:30). Gave us our order. Upon checking, the orders was not complete. Yes! After waiting for an hour, some items were not delivered. That was around 11:30! We immediately call again the hotline, and acknowledge our concern. After an hour, yes! An hour again! One item was delivered but the other item is still missing. We called the hotline and asked for the branch number. They used to promise to call us from the beginning we placed our order but no call from them! I asked the customer service agent to ask the branch to call me because I can't contact the landline given earlier. If they will not call us we will directly go to their branch and file a complaint. That's the time when the manager, Ms Lirio called. I don't want to want to eat anymore since we've been waiting for 2 hours and half for our order! I can't believe how the manager handled our complain! Food delivered suffered its quality already then the service was soo bad! Around 12:10am, the rider came for our items not delivered refund plus wanton soup?!? Not funny!

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D
1:59 am EST

Chowking service!!!

December 2, 2017 around 3:30pm at Chowking sangandaan in front of SM sangandaan.

Nagpunta ako sa store nyo para kumain kasi nagugutom ako, simple as that! Umorder ako ng Chicken Lauriat and extra egg fried rice. Pero nung dumating sakin na order walang extra egg fried rice na kasama. Tinawag ko yung isang crew na di ko nakita yung pangalan nagfollow up ako ng egg rice at di na niya ko binalikan, pagtingin ko sa receipt ko walang extra egg fried rice na nakapunch kaya kahit nabibitin ako sa pagkain tumayo para umorder ng egg fried rice lumapit ako sa isang crew na nasa cashier na (trainee daw) sa kanya ako nagsabi na extra egg fried rice sabi nya saglit lang daw si cashier daw magaassist sakin, hanggang sa naghintay ako ng matagal, nawala yung gana ko sa pagkain, una pa lang inorder ko na pero di napunch dahil out of focus ang cashier. Nagpapalit pa sakin ng bills na parang nasa palengke lang kung magpapalit. Uulitin ko pumunta ako sa chowking para mabusog para makakain dahil gutom ako, pero hindi pa naging maganda ang experience ko. At hinding hindi na ko kakain sa branch na yan. Nakakadala ang service. Tsk tsk tsk. Sana magawan ng action to!

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C
8:42 am EST

Chowking service-online delivery, sunshine mall fti branch

Shame on this branch, what a very nasty service! Wala man lang nag-inform samin ma hindi nila ma-cater yung order, walang sense of urgency! We've been waiting for an hour and a half and nakareceive din kami ng confirmation email para lang sa wala. Nasayang lang oras namin, nagutom pa! Very very very poor customer service! I just can't explain the frustration i'm having right now!

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R
12:53 am EST
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Chowking non availability of coffee during breakfast

Last Nov. 27, 2017 at around 7 AM, i went to Chowking Villonco Store in Villonco, Commonwealth.
I ordered a breakfast meal with coffee as a drink. To my surprise, the crew said that they have ran out of stock of coffee, so she asked me to choose a drink- soda or pineapple juice. So i chose pineapple juice. But to my surprise again, she asked me to pay for an additional charge for the pineapple juice. Wow! is this really the way it should be? Unanag una, bakit ako pagbabayarin ng additional? Kasalanan ko bang "naubusan daw sila ng coffee"? eh un ung dapat kasamang drink ng breakfast meal nila. And to think na ang aga aga pa, 7AM, tapos wala na daw silang coffee? Paki double check din po, kasi ang alam ko, 7AM sila nag oopen, tapos sasabihin nila ubos na coffee nila? So i asked the crew kung pwede makausap ung manager nila, tinawag nung crew pero di lumabas at pinasabi na lang sa crew na, sige daw, wait na lang daw namin dahil mag bbrew pa sila. WOW again. this means, merong coffee pero di nila inasikasong mag brew bago sila mag open. Tsk tsk tsk...

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C
11:47 pm EST

Chowking auto large drinks

We ordered for a Large milktea and a regular coke, which my boyfriend clearly stated when cashier named Alino/Allie took our orders.. We were about to get a glass of water from the water station, and upon bringing the glass of water to our table we noticed how the glass of our 'regular' coke was a lot taller than our glass of water. We scanned the receipt and we found out that we were charged of 17php for a 16oz drink, which we never ordered. I called the manager Cathy who was not on floor but was addressed to us by a crew. I explained to her about this unauthorized charge, and she never even opted to give my 17php back, or replace my drink since I could barely even finish a large soda. She promised she will speak to the cashiers, but as we were observing, all of the customers looking for seats were carrying their trays with either pineapple/iced tea or large soda on it. What bothered me most is the group of students beside our table who experienced the same scenario. I felt the need to ask them if they ordered for an drink upgrade and they were also surprised to be charged of such fees as well. I hope it appears on the cctv camera on this branch on how many times customers had called for a crew/manager to clarify this wrong doings. Im not sure if this became a habit as to benefit for something, but i believe this is a form of stealing. And through some form of legalities, this has to be stopped.

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M
12:12 am EST

Chowking very late delivery and non advise of branch manager

I ordered at 11:56am. Was told delivery time is within an hour. After an hour i called the hotline for about 4-5x to check. They always tell me that the branch manager will call me and to free my line but no call was received. The names that was given to me are Nessa and Naomi. On my 5th call i asked for the branch number was given a wrong number. So i checked online and called the casimiro branch. Was able to talk to Nessa and i got the impression that they have not called the driver yet to check. It is already 2:07pm as of this writing. No call from the branch. No food has been delivered. I am extremely pissed off. I have a litle kid waiting that has not had lunch at this late. Please do something about this. This has so much inconvenience in our part.

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M
1:50 am EST
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Chowking chowking beef mami

I've instructed our staff to bought chowking beef mami at chowking sta cruz, manila branch..

To my surprise when I opened the bowl 5 tiny pieces of beef were the serving of my beef mami, eto na ung 119 pesos. As in 2 disposable spoon lang of beef

november 24, 2017
[protected]-clinet number
kindly improve your service-give the exact value of food I paid for.

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N
10:16 am EST
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Chowking very slow service at chowking puerto princesa city

At 1045 pm tonight, November 18, my wife ordered 1 box choco pao box, 1 siopao asado, 1 siopao bola2, 2 chicharap, and 1 pork siomai... sadly, after 25 minutes of waiting our order is still 7mins from completion per their kitchen staff...

I had the order refunded since we lost our apetite in their abysmal service... at least benjie, the manager, is fast in processing the refund... must be because of the volume of complaints you at chowking receive daily...

Do you even take action to any of these complaints? I see you do not even have a direct website for all of the complaints that people give you... You give jollibee a very bad light...

These days, there are always alternatives to anything... rest assured that from now on I will be preferring the alternative instead of chowking...

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N
7:35 pm EST

Chowking fried chicken

Last night 11/14/2017 me and my husband went to chowking for dinner. My husband ordered Chicken Lauriat. When he sliced the chicken, the chicken is RAW! its ok of their is blood. but no. the chicken is literally RAW! what is happening to Chowking? Seems like most of the branches have issues when serving food. Good thing we dined in. hope this will be fixed.

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pobarjenkins
Minneapolis, US
Nov 15, 2017 2:38 am EST
Verified customer This comment was posted by a verified customer. Learn more

Did you report it to an employee or a manager while you were there?

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J
7:31 am EST

Chowking delivery

Kanina nag order ako online for delivery and after I check out, I already received an email confirming that my order is on process. We waited for 30 minutes then someone from chowking called me saying that hindi sila nakakapagdeliver today unless dine in or take out. I can't say anything. My point is sana right after ng order ko nagsabi na regarding the delivery. Wala kming choice but to have out late late lunch outside at 3pm. I am very disappointed.

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Kemette
, AE
May 19, 2019 4:44 am EDT

Yeap, and still want something to eat

ComplaintsBoard
R
7:18 am EST

Chowking chowking robinsons manila served undercooked food

We decided to eat at your branch in Robinsons Manila since Chowking has always been our go-to place whenever we want delicious fast food. We ordered a lauriat and chao fan with Lumpiang Shanghai. I was a little skeptic when I took the first bite and noticed it was unusually chewy. When the second and third bite still had the same chewy consistency, I immediately checked for doneness and found that the insides were still raw in the middle. It did not help that the manager, Val, was almost unapologetic and was more defensive saying the batch was within standards. it also did not help that the cashier did not give us her full attention while being served at the counter. Val only gave her rather unsincere apology towards the end. Please take real action on this matter as our health may be affected. Thank you.

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R
2:11 am EST
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Chowking poor service

We had late lunch last Sunday November 5, 2017 at Chowking Paseo de Sta. Rosa. I was pissed off from the beginning until the delivery of food on our table. First, they cannot load my happyplus card due to offline, they also asked for smaller bill due to lack of change fund. We waited for more than 40 minutes for our food to arrive and I've noticed that we were the only one waiting and people behind me at the counter were already served food and already eating. When my kids complained that they are already so hungry I went to the counter to check and follow-up our order, they asked for my receipt because there were no more pending order in the kitchen so they asked me to wait and apologized. One of the food served was wrong so they changed it and my son waited again. Siomai is fried not steamed and we did not order for a fried one that's why it is so hard and my daughter cannot eat it. Crews cleaning the table keep on dropping wares on the floor. Hope they will improve their service. Please follow the first come first serve and NOT the last in first out system. People putting order slips in the kitchen must be organized and remember to follow the queuing system.

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Chowking In-depth Review

Overall Rating: I would give Chowking a solid 4 out of 5 stars.

Menu Variety and Quality: Chowking offers a wide variety of dishes, ranging from traditional Chinese favorites to Filipino-inspired meals. The quality of the food is generally good, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Chowking are reasonable and offer good value for money. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service: The customer service at Chowking is generally satisfactory. The staff is friendly and attentive, although there may be occasional delays during peak hours.

Ambiance and Cleanliness: The ambiance at Chowking is casual and inviting. The restaurant is usually clean and well-maintained, creating a pleasant dining experience.

Online Ordering and Delivery: Chowking has a user-friendly online ordering system, making it convenient to place your order from the comfort of your own home. The delivery service is reliable and efficient, ensuring that your food arrives hot and fresh.

Accessibility and Location: Chowking has multiple locations, making it easily accessible for most customers. The restaurants are strategically located in busy areas, making it convenient for both dine-in and take-out options.

Special Offers and Promotions: Chowking frequently offers special promotions and discounts, allowing customers to enjoy their favorite meals at a lower price. These offers are often advertised on their website and social media platforms.

Dietary Options and Allergen Information: Chowking provides a variety of dietary options, including vegetarian and gluten-free choices. However, it would be helpful if they provided more detailed allergen information for customers with specific dietary restrictions.

Social Responsibility and Sustainability Efforts: Chowking has shown a commitment to social responsibility and sustainability efforts. They have implemented eco-friendly practices, such as using biodegradable packaging and reducing food waste.

Loyalty Program and Rewards: Chowking offers a loyalty program where customers can earn points for every purchase. These points can be redeemed for discounts or free items, providing added incentives for frequent diners.

Overall Experience and Recommendation: My overall experience at Chowking has been positive. The food is tasty, the prices are reasonable, and the service is satisfactory. I would recommend Chowking to anyone looking for a satisfying Chinese-Filipino dining experience.

How to file a complaint about Chowking?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

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Contact Chowking customer service

Phone numbers

+63 28 987 777 +63 917 800 7000 More phone numbers

Website

chowking.com

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