Choice Home Warranty / water heater claim

Edison, NJ, United States Review updated:

Called CHW Thursday May 11 after noticing water by the water heater. The water heater is a covered item. Tech came the next day and determined the water heater needs replacement. CHW denied the claim since they do not cover the tank, How can you cover the water heater and not the tank. This is a integrated unit with a sealed tank not an auxiliary tank.

Deceptive and useless coverage. They even have a ad using their coverage of water heaters saving you money on expensive repairs.

I tried resolving this with customer service speaking with two "Supervisors". They need to either pay for the reapir or give a full refund if they refuse to pay for repairs.

They need to

May 15, 2017
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  • Li
      27th of Jun, 2017

    The same thing happened to me. They say they only cover the parts of the tank. They are horrible!

    0 Votes

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