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Choice Home Warranty / vendor non payment

1 510 Thornall streetEdison, NJ, United States Review updated:
Contact information:
Phone: 888-531-5403

I am a service provider in Texas who did work for Choice Home Warranty.I recently have been told my accoun was closed and would have to wait a min of 365 days for payment.I completed 8 work orders submitted for payment and after 3 months of calling and being told
1.Never recieved fax
2.Proper paper work not on file
3.Fax machine not working
4.Check is in the mail
5.Accounts payable department closed
6.Check never mailed, its going out next week
Now if I call and charge customer for work performed, it will void contract and funds will not payed, not that im ecpecting payment.I WOULD NOT RECOMEND DOING WORK FOR THIS WARRANTY COMPANY OR BECOMING A CUSTOMER...

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  • Wa
      9th of Nov, 2010
    0 Votes

    We are a roofing contractor that has similar problems with Choice Home Warranty. They have rude, unprofessionalk customer service representatives and after completing work over a year ago we remain unpaid.

  • Ch
      9th of Apr, 2012
    -1 Votes

    To Whom It May Concern:

    The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

    We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

    At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

    In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

    Choice Home Warranty is always in full compliance with its terms & conditions.

    If you have any questions or concerns, please contact help [at] (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!

  • Fa
      17th of Nov, 2018
    +1 Votes

    @Choice Home Warranty 1 If you’re so worried about customer service then pay your contractors! We have ran over 100 jobs for you and have yet to be paid just like others here have posted. We are very well known and have a huge customer base and we will share our experience with everyone we’ve came in contact with about you. Next course of action will be news outlets

  • Ro
      17th of Nov, 2018
    0 Votes

    @Choice Home Warranty 1 You guys put nice words regarding concerns but is the actions that speak for itself and Iam anothe provider not been paid for almost $1000 and do not tell me contact you guys because you guys lie I will call every single of your customers to cancell and use another service I service around 20 customers lets do math $20x450 year plan = $9, 000 a year wow I will be doing a great impact on you guys maybe you guys pay us now.

  • Cn
      2nd of Aug, 2015
    +1 Votes

    We too were a service provider of Choice Home Warranty in the Oklahoma City area. We did multiple work orders for them and went unpaid for over six months after submitting our invoices. After getting no resolution from them we began advising customers we would no longer do any business with them which voided our contract and they said they would hold the payments for 365 days unless we started accepting their calls again. I told them I would just wait the 365 days. It has been over 400 days and I emailed them over two weeks ago and still have not received a response.

  • Bi
      13th of Jan, 2016
    +1 Votes

    Ditto our company as well. They came looking for us and asked us to help some customers which we did after receiving approval for the work. After submitting the required documentation for the invoices user their 30 day terms, CHW terminated us and put us on their BS 365 day terms. I doubt they will ever be much of a player and fully expect the owner to be on American Greed one day.

  • De
      11th of Apr, 2016
    +1 Votes

    I am a service provider for Choice in Ohio. My concern is that the homeowners don't know what is covered. Much of the time I have bill Choice for doing a diagnostic and then it goes nowhere. Choice is the one the cheapest out there and so when your called to a house that in filthy dirty you will wonder what you have gotten yourself into. They send me lots of emails for work outside of my area, so I think management doesn't pay attention to what company takes the call. I have been paid for the work I did, however the payments are slow as with many maintenance company's. It's nice to have the work but the paperwork takes as long or longer to do than the jobs! If your in this business you need to do the paperwork and the follow your end of the contract precisely, or you will regret ever doing work for any warranty company.

  • Su
      14th of Nov, 2017
    +2 Votes

    My company as well got the 365 day notice that they will pay. I worked with them for 3 months. They scam their customers sent parts to wrong contractors and we got the wrath from the customers. After closing up with them they were rude and unprofessional. I asked them why the 365 day wait when they warrenty their parts for 3 months and they said thats just how we do it. So now due to me putting all my money up buying parts that they are suppose to reimburse has caused me to close my buisness. I have not even recieved 1 check from them. NOT 1. i waited for the 30 day plus 15 day for the first check it never came nor did it ever post to the portal. Im a small buisness and i counted on that first pay. Then their system changed and they somehow started delegated my routes with their stupid 4 hour window. My phone was blowing up with customers who couldnt be available at the selected times. I live in a big city and drive time is ridiculous so to go from one end to the other was just not feasable not to mention they dont pay for gas. I am so dissapointed and drowning in debt due to choice and now they want to hold almost 5k for 365 days?!!! Thats ridiculous. I will never recommend them and i know alot of contractors. I may even get the news involved. What a scam! CONTRACTORS BEWARE!

  • Ge
      10th of Dec, 2017
    +1 Votes

    I am reading the descriptions of the non payment complaints and it so sobering because it is all the same situation, the same scenario
    as my case. I thought i was the only one. These low life pukes CHW have this scheme down to a science.

    they are such low life [censor]. They have the lies just dripping off their lips. they have no shame. I do not know what breed of beings these things are.
    After 3 years gone by they still call me to take work. At one point I was playing along. I said ok I will if you pay my $100 first. The manager said yes
    then backed out of it. I could say so much more and i will later
    Bottom line is I witnessed right in front of my eyes CHW denying a legitimate claim that any other company would easily cover with no second thought. This is how evil and deceptive these [censor] are

  • Un
      14th of Feb, 2018
    +2 Votes

    So I have done work with CHW for about 11 to 12 months, YES it is a fight to get paid. They pay every 30 BUSINESS days which equals 45 calendar days. There was a month when we did not get paid at all and the excuse we got was EVERYONE in the bookkeeping department was gone to a seminar. REALLY ????? Who does this ???? So I had sent their customers invoices and demand for payment, I was called 2 days after the customers received there bills and was told a check would be sent over night. it got here in 2 days, which is overnight here in Tn. When I was told that we were no longer needed in this area and they would send us the rest of the money in 365 days, I contacted my lawyer and his advice is to bill there customers and send them to collections if they do not pay. It is OUR MONEY and we have the right to it. Also there contracts are illegal, ( I signed one with them back in 2014 that they are still using ) they can not hold our money this long, so lets all get together and do a class action lawsuit and shut these scam artists down. Go on google and read about the lawsuits they have from 4 different stats suing them.
    you can contact me at,

  • Al
      19th of Sep, 2018
    +2 Votes

    I am emailing you its time we get together and stop this and get what we are owed. I have an attorney who will take us om contingency as well if needed,

  • Th
      24th of Oct, 2018
    0 Votes

    @Al Brookins please add me to the law suit Juan D, Miami fl … I am emailing both of you... we MUST stop choice thievery ….if we dont do something they will continue to steal and rip off the next contractor and the next client . We are gathering a group of contractors who choice tries to put against each other by reassigning our work orders ...Choice forgets that our connection witch each other and the clients is Stronger because we have 2 things in common : 1)we all been screwed over by choice 2) we all hate choice to the bone for playing us and stealing from us... Lets ALL contractors and clients fire this up to the highest level of government and finical regulators... why Not ---to the President ---- this is the swamp we all have the responsibility to drain----Choice Home Warrenty

  • Fa
      17th of Nov, 2018
    0 Votes

    @thesmith101 Add us as well! CHW owes us over 3, 000.00! And has the nerve to call us and tell us to service these customers that we have already paid for parts and our technicians for original diagnosis.

  • We
      30th of Oct, 2018
    0 Votes


  • Re
      4th of Nov, 2018
    0 Votes

    From the customer viewpoint: I have been paying for CHW for about 2 years. because I cannot afford a major repair bill on my appliances. At the end of August I placed a claim for my dryer that was making noise and the control panel was not responding. A technician from two hours north of me came out on the Saturday morning before Labor Day. He diagnosed the problem, sent them the order for parts and labor. I waited two weeks and called to find out when the parts would be in. The repair was approved but his contract was cancelled. They sent a second technician from 2 hours south of me. Same diagnosis, same approval. I waited 2 weeks, no word. Called him back. THEY cancelled his contract. He said they were not paying the contractors. I called them back. They said He cancelled his contract. I requested a tech closer to my home. They said they have thousands of techs in the area and they post the job and whoever accepts it first is who comes. I have the option of choosing a tech but I would have to pay and they would reimburse me. They sent another tech. This one was from an hour and 45 min north. He called me and rescheduled the appointment they made because I was not available. He told me he had been with them for 5 months, had an 87% good rating from them. BUT They had not yet paid him! I told him I did not think that was right. He was unable to make the appointment due to another call taking too long. I received an email from CHW rescheduling him for Sunday Nov 4th between 11 am and 3pm. I found this email after I came home from church at 2:45pm. I called his number and left a message. He did immediately call me back to say he was no longer with CHW. They had cancelled his contract. He still has not been paid. Meanwhile, my dryer is not repaired. I cannot afford to pay 328 dollars to fix it. That is why I had CHW. I will be calling them again tomorrow and cancel my account. I am a widow with a teenager living with me. I cannot afford any major repairs and with a 117 year old house, the need is great. Is there a place in that class action suit for me?

  • Bo
      9th of Nov, 2018
    +1 Votes

    I to am having trouble getting paid. They are the worst home warranty company I have worked for. They will not cover the customers break downs in there HVAC systems. This company needs to pay up or shut down. So Please add me to the List.

  • Fa
      17th of Nov, 2018
    0 Votes

    This needs to stop! CHW needs to pay their bills! How are they still in business. Let’s get this lawsuit going, I have a strong team of lawyers that can help if needed

  • Ro
      17th of Nov, 2018
    +1 Votes

    Give us the Lawyers email so everybody will put a law suit together to shutdown and reinburse our services and time use for them put phone number here so everybody will call soon please.

  • Me
      14th of Dec, 2018
    0 Votes

    We are a young and growing HVAC and Plumbing company that got on board with Choice back in October. We have (like everyone on here I'm sure) not been paid yet for our services performed and not only that we were told that we were dropped from the vendors list because they didn't like how we responded to them in regard to their non payment of services by us. We were never notified that we were dropped as vendors, I had to call vendor relations to find this out and was told since we were dropped we wouldn't be getting paid for 365 days. Just because they didn't like our reaction to us getting ripped off by them is I guess a reason not to pay someone for work we've done in their eyes. This is the definition fraud and like everyone I want to do everything in my power to not only get compensated for our work we've done but to bring this sorry excuse of a company down. We would like to be a part of this and my email is thank you.

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