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Choice Home Warranty


vendor non payment

Complaint Rating:  100 % with 8 votes
100% 8
Contact information:
Choice Home Warranty
510 Thornall street
Edison, New Jersey
United States
Phone: 888-531-5403
I am a service provider in Texas who did work for Choice Home Warranty.I recently have been told my accoun was closed and would have to wait a min of 365 days for payment.I completed 8 work orders submitted for payment and after 3 months of calling and being told
1.Never recieved fax
2.Proper paper work not on file
3.Fax machine not working
4.Check is in the mail
5.Accounts payable department closed
6.Check never mailed, its going out next week
Now if I call and charge customer for work performed, it will void contract and funds will not payed, not that im ecpecting payment.I WOULD NOT RECOMEND DOING WORK FOR THIS WARRANTY COMPANY OR BECOMING A CUSTOMER...
Complaint comments Comments (5) Complaint country United States Complaint category Other


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A  9th of Nov, 2010 by    0 Votes
We are a roofing contractor that has similar problems with Choice Home Warranty. They have rude, unprofessionalk customer service representatives and after completing work over a year ago we remain unpaid.
N  9th of Apr, 2012 by    0 Votes
To Whom It May Concern:

The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

Choice Home Warranty is always in full compliance with its terms & conditions.

If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
A  2nd of Aug, 2015 by    +1 Votes
We too were a service provider of Choice Home Warranty in the Oklahoma City area. We did multiple work orders for them and went unpaid for over six months after submitting our invoices. After getting no resolution from them we began advising customers we would no longer do any business with them which voided our contract and they said they would hold the payments for 365 days unless we started accepting their calls again. I told them I would just wait the 365 days. It has been over 400 days and I emailed them over two weeks ago and still have not received a response.
A  13th of Jan, 2016 by    +1 Votes
Ditto our company as well. They came looking for us and asked us to help some customers which we did after receiving approval for the work. After submitting the required documentation for the invoices user their 30 day terms, CHW terminated us and put us on their BS 365 day terms. I doubt they will ever be much of a player and fully expect the owner to be on American Greed one day.
N  11th of Apr, 2016 by    +1 Votes
I am a service provider for Choice in Ohio. My concern is that the homeowners don't know what is covered. Much of the time I have bill Choice for doing a diagnostic and then it goes nowhere. Choice is the one the cheapest out there and so when your called to a house that in filthy dirty you will wonder what you have gotten yourself into. They send me lots of emails for work outside of my area, so I think management doesn't pay attention to what company takes the call. I have been paid for the work I did, however the payments are slow as with many maintenance company's. It's nice to have the work but the paperwork takes as long or longer to do than the jobs! If your in this business you need to do the paperwork and the follow your end of the contract precisely, or you will regret ever doing work for any warranty company.

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Choice Home Warranty Logo Choice Home Warranty
Customer Care Service
1090 King Georges Post Road
New Jersey
United States - 08837
+1 732 520 6461
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