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Chipotle Mexican Grillslow service on online order

I went into Chipotle's Mentor - Renolyds Rd. last week after placing an on-line order with a 45 min arrival time. Once there along with at least 6 other people had to wait an additional 20 minutes for my food. Also I had a ordered a double steak for my son which only received one scoop + a few extra pieces. I didn't say anything I was just happy to get my food and get it home to my hungry kids before heading back to work where I had to eat quickly. This is not the first time this has happened to me lately. What is the reason for having on-line order when it is quicker to wait in line to get your food.

Sk
Dec 07, 2018

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