Chipotle Mexican Grill

Hello, I want to submit feedback about my visit this morning. I had an online order for pickup at at 10:30 a.m. today at the 2025 Wilshire Blvd. Santa Monica, CA, branch. The doors were not opened then, so I waited 2-3 minutes outside. Then when I arrived inside, my order was not ready, nor was it even acknowledged. They said they didn't have my order but then looked again and realized they didn't make it. I waited for 10 minutes after my pickup time. They prepared food for a walk-in first. Then, the burrito was completely overstuffed and ripped. This is unacceptable service. I am writing in hopes that the in-charge will be trained. Nobody even offered an apology.