Chipotle Mexican Grill

On 12/23/18 at approximately 6 pm I went to your store located in Voorhees, NJ with my family of 4. I ordered 2 kids cheese quesadillas meals and 2 bowls for my wife and I. The employee stated that they had no more kids tortillas so instead they would use one adult tortilla for one large quesadilla and I would charged for a burrito. Once the order came out the cashier rudely said they were not allowed to cut the quesadilla when I asked if she could cut it for the two kids. I asked her to explain why they couldnt vs they wouldn't. Is this policy?