The following is an e-mail that I sent to every CheapTickets.com e-mail address I could find. (If you know any others, please let me know.)
We spent THREE HOURS on hold on Tuesday the 29th of May trying to change the return leg of my mother's existing flight. After that time they took the info (including new e-mail address), credit card info for price difference, etc...
On Wednesday the 30th of May I called back, since we had not received a confirmation e-mail, and spent another Hour and a half trying to get the guy on the other end of the phone to understand what I wanted. I DO NOT have anything against someone in another country... I have a problem when they can not understand me and vice-versa and it is wasting MY time trying to make them understand! I have a problem with CHEAP TICKETS saving Theirs Dollars by wasting MY time!
I RESENT CHEAP Tickets for not giving me an easier way to reach someone in this country that I can communicate with when needed. Not only could I not understand the two reps, but I could not communicate with their supervisor or the "Special" department I was sent to either! (the "Special" department was needed since I was trying to do something out of the ordinary, like confirm a ticket change.)
Please understand I will NOT use Cheap Tickets again or recommend you. I was perfectly happy with ORBITZ before and was lured, not by "Cheaper tickets", but by a better schedule. I will take the Red eye from now on if it means I can use Orbitz and Not Your company.
If you ignore customers complaints long enough, they will eventually stop...