CheapOair
Reviews and Complaints

I completely agree CheapoAir has the worst customer service. They are not willing to make any exceptions to help their customers. It's difficult to become loyal customer to a company that only seems to be interested in getting your money.

They did the same thing to me. Fare no longer available. After charging my card without my consent and promissed a refund they chose to send me a voucher. Still over charged me 180.00. Now I have to go thru my CC company to get my money back. I have been purchasing airfare on line over 10 years for friends and family. This company is NOT trustworthy. Do not do buisness with them You will be sorry.

Cheap O air pull a similar stunt on me. On 11/3 I purchased 2 round trip tickets for $578 online with a debit card I use strictly for online purchases, linked to an account I keep limited funds in. When I received the confirmation the date for the return flight was wrong it was 11/24 instead of 11/26 (I still had my web page pulled up in a different window, so I knew I put in the correct date) . I called CheapOair, and was told the only tickets available for the date I was returning home were going to cost almost double what I had already paid! We went back & forth, I was telling the man I was speaking with I was looking at their web site and saw 8 pages of return flights for the date I was coming home within $50 of what I had paid. He said that was wrong, they were all sold out. Finally he agreed to a flight we could get on, on the date we needed it.

On 11/6 I attempted to make an online purchase with my debit card. Guess what I found out? CheapOair had replaced my original charge of $578 with a new charge of $828, and added charges of $50 and $48 and $1, bringing my total for those $578 tickets up to $927.

Repeated calls to CheapOair resulted in my being placed on hold for 67 minutes one time, 31 minutes another time, and never getting a live person a third time. Emails have gone unanswered except for the READ receipt coming back.

PLEASE let's get a Class Action Lawsuit going aganist these people!

Contact me at absnga@yahoo.com if there are any other interests in pursuing this.

CHEAPOAIR look out!

Here is the story: I purchase the ticket several months ago. A week before my departure date, cheapOair send me an email asking me to accept a flight change. I accept the new options/schedule the same date. The next day I called to their schedule change department and ask for my ticket (because I can't get the boarding pass without a ticket!), I was told to wait for 24 hours and they will call me back tomorrow to give me an update, so I waited for 24 hours and nobody called me back. I called CheapOair again and they said they've send an email to Air China and ask me to wait for another 24 hours and they will call me the next day for an update. Again they didn't call me so I called them back and was told nothing they can do, I need to wait for another 24 hours...So I have waited for 3 days at this point, and tomorrow is Friday and I am leaving Monday morning at 8am. If they didn't give me ticket again by tomorrow, there is no way I can get my ticket before my departure because Air China doesn't work over the weekend! I highly doubt I will even get my ticket before my departure. I bought two tickets from them, my 3 year old child ticket and myself, and they keep telling me there is nothing they can do. They can just wait to hear back from Air China, so I don't even know what to do at this point!

I will never ever use CheapOair again. They took my money several months ago and all I requested is to have my ticket!

I need to know how serious is this company, because you charged me 50 USD extra instead of deducting 50 USD for my booking, then withdrew extra 136.32 USD from my Master card ( 87.5 USD on 23/01/14, 36.6 USD + 12.22 USD on 28/01/14) with-out my knowlege.CheapOAir.com is a dishonest company and we can't believe to any of their words

I am writing to let you know that I am completely dissatisfied with the service I received through Cheapoair. I purchased tickets on 11/4/08 leaving from Orlando to Ottawa. I received a call four days later that they couldn't issue my tickets due to the price change. First off, I could barely understand the person that called me due to the language barrier so I had to hang up and call back. When I called back I was told that they contacted the airline and my tickets could not be issued. You should now allow people to enter their credit card information and give them a booking number if tickets cannot be issued. The gentleman I spoke with could not help me at all and said there was nothing he could do but possible get me other tickets for about $500 more. Working for a business myself we strive on maintaining good customer service, however, what I received from Cheapoair was beyond horrible. I was told that I needed to contact the airline. When I contacted them they informed me that their affiliation with Cheapoair was not very good and that they recommend that I don't purchase tickets through you. You simply take screen shots of their pricing and attempt to purchase the tickets while not keeping current with the pricing changes. This I feel is not good business practice. I ended up purchasing the exact same tickets through the airline directly for almost the exact same price with great service. When I called Cheapoair to let them know to be sure everything was cancelled they informed me they would charge me $24 each ticket which was non-refundable. This is a disgrace. You cannot provide me with the tickets but yet you can charge me a fee? This is fraud. The person I spoke to by the name of Andrew advised me there would be no charge and my flight would be cancelled after I had to argue wi th him for several minutes. I have also informed my credit card company that any charge of the sort is fraudulent and not to allow it to pass through. I am very dissapointed that such a popular website would provide such horrible service. I hope that you can improve in this area as I wouldn't want someone to experience what I had to experience today.

Jennifer

I bought their flight insurance! What a scam this is, they work together so you can not collect a dime. Some airlines will not give you flight cancellation documentation, which you need for to make a claim, on top of a long list of other documents you need. After 6 hours of getting no where I am writing this. DO NOT USE CHEAPO OR BUY THEIR INSURANCE.

being a happily married woman (hi Larry! I love you!), if my husband went to such great lengths to make a public ### of himself, like the above, id being suing for a divorce.

wow; i think that its absolutely ridiculous that certain people (see above) would go to such great lengths to make such a huge deal when they really know for an absolute fact that they are absolutely wrong!

as the replier stated seats are not guaranteed. this person is assuming he is guaranteed a non guaranteed seat, and then when it is confirmed it is not guaranteed, he doesnt care to listen to the facts, he just simply argues and whines and pouts like a little baby.

this is the problem with america; narcissistic babies who think the world owes them something, and so they go around pooping on everybodies life to make themselves feel better about their pathetic issues.

big babies
.

CheapOAir.com is a dishonest company and we can't believe to any of their words. All they do is lie to you to charge you unauthorised fees, charges, and cancelation fees. Don't trust them period. We need to get together and file complaints everywhere we can to stop these predatory tactics.

I believe I have a significant problem with the way in which Cheapoair handled my reservations with WestJet. I include herewith correspondence pertaining to this matter. In addition I have difficulty in understanding why, after dealing with WestJet only on my reservation, I received an e-mail from Cheapoair providing my Booking Receipt and Confirmation. This doesn’t seem right!

In addition to the e-mail to Cheapoair of today’s date I include the following from Cheapoair:

From: cheapoair@cheapoair.com
Date: 11/18/2008 12:31:39 PM
To: maurice_t@shaw.ca
Subject: Your booking 1616269 on Cheapoair.com has been canceled.

Dear Maurice Thomas,

Thank you for choosing Cheapoair.com for your travel reservations.

Your reservation with booking number 1616269 made on 11/18/2008 has been cancelled on Tuesday, November 18, 2008.

Please note that the travel insurance that you may have purchased on your original reservation can not be transferred to any new reservation and is non-refundable. Also note that the service fees that you incurred on your original reservation are non-refundable.

Since you are a valued client, any tickets that were issued against the above mentioned reservation will be canceled and a refund will be credited back to your credit card account. Please allow up to four weeks for the credit to appear on your statement.

For further information or assistance with your booking, please contact our customer service at [protected]. If you are calling from outside the US or Canada, please call [protected] or email us at feedback@cheapoair.com

We look forward to your continued patronage with cheapoair.com

Sincerely,

Customer Service
www.cheapoair.com

The following was sent to Cheapoair today by e-mail:

I am still awaiting a response to my e-mail below. PLEASE RESPOND.

This will be copied to WestJet and the Better Business Bureau

-------Original Message-------

From: maurice thomas
Date: 11/19/2008 1:58:22 PM
To: feedback@cheapoair.Com
Subject: Trip Purchases

I am massively ticked off at CHEAPOAIR. I made two separate reservations for me and my wife departing Edmonton on different dates for Barbados but returning on the same day. First, I receive the following e-mail:

Dear Maurice Thomas,

Thank you for choosing Cheapoair.Com.

This is in reference to booking # 1616321

We have received a message from the airline that they are unable to confirm your flights at the price quoted when you made your reservations on-line.

Airfares and inventory change throughout the day based on demand. Airlines reserve the right to modify them at any time. We monitor these changes closely and make every effort to keep our fare displays as current as possible. Sometimes the fare difference is the result of a technical issue with a specific airline.

We have searched our data base of over 100 million flight options including 18 million of our own negotiated, exclusive and wholesale airfares on more than 350 carriers and have found suitable alternative flights.

In order to confirm the new itinerary, we are asking that you contact us at [protected] or email us at tkt@cheapoair.Com.

Because these fares are only available for a limited time, we ask that you call us immediately upon receipt of this email. Please note that fares are not guaranteed until tickets are issued and charged to your credit card.

Thank you,
Cheapoair

I responded immediately and was conned into accepting a flight at a much higher cost. I did not attempt to determine if cheaper flights were available at the time, but I am sure that I could have gotten better fares had I been suspicious of the ineptness of the agent.

However very shortly after receiving and acting on the above e-mail I received the following e-mail:

Dear Maurice,

Thank you for choosing Cheapoair.Com.

This is in reference to booking #1616269

Due to the multiple carriers that make up the itinerary you've chosen, we are experiencing technical difficulties and your original booking cannot be confirmed.

We have searched our data base of over 100 million flight options including 18 million of our own negotiated, exclusive and wholesale airfares on more than 350 carriers and have found suitable alternative flights.
WS 426 Y 29DEC 1 YEGYYZ KK1 0100 0637 29DEC E WS.X3Q3J0
3 WS 712 Y 29DEC 1 YYZBGI KK1 0940 1554 29DEC E WS.X3Q3J0
4 WS 713 Y 31JAN 6 BGIYYZ KK1 1700 2159 31JAN E WS.X3Q3J0
5 WS 575 Y 01FEB 7 YYZYEG KK1 0715 0927 01FEB E WS.X3Q3J0
New fare 1985.71...please call us so that we may look for lower fares

Please call us using our 24/7 toll free number [protected] and one of our travel specialists will be happy to assist you with no additional service fees. You may also email us at tkt@cheapoair.Com.

Because these fares are only available for a limited time, we ask that you call us immediately upon receipt of this email.

Thank you,
Cheapoair

Again, I immediately contacted Cheapoair by phone. My original quoted price was US$862.58. I was flabbergasted when I read above that the new fare was in the order of US$1985.71! This was more than twice the original quote! I instructed the agent to look for a different flight and the best price she could find was over US$1100 as I recall. I would not accept that fare. The agent said she would cancel the reservation. I immediately went to the WestJet website and made a reservation for the same dates, which was confirmed immediately, at a cost of $987.71 CAD. This is the equivalent of US$807.15, which is a saving over Cheapoair's best fare of US$358. I believe I would have gotten an even better deal from WestJet had I gone to them initially rather than waste my time being screwed by Cheapoair.

Currency comparisons: US$ $CAD

862.58 1055.53
1100.00 1346.07
1985.71 2429.91
807.15 987.71 A reduction of $358 CDN in my cost [protected]).

I must conclude the agent was NOT doing her job by ensuring she had the lowest fare to quote me. There is something basically wrong with the system that demands forfeiting certain costs (fees and insurance premium totaling US$179.53 in this case) when, through no fault of mine, the flight cannot be confirmed and I am given two choices, pay the much higher fare, which was nowhere near the lowest fare available, or cancel and get dinged for fees and insurance premium. It is definitely not fair. Where is the incentive for the agent to ensure she has ferreted out the lowest fare available? I take it that Cheapoair gets the fees regardless of whether I accept the fare she suggests or cancel an unconfirmed flight. Who gets the insurance premium? As far as I can see nothing has been done by the agent or the insurer to warrant confiscating the $179.53. Had the flight been confirmed and I decided to cancel, for any reason, then and only then would I concede that forfeiture of the fees, insurance premium and fares would be acceptable. This was my understanding as I interpreted what I read. Fees should be assessed only when the client cancels a confirmed booking.

I would appreciate receiving a response from you on the foregoing. The most important point I want an answer to is the fact that the agent did not provide me with the lowest fare available at the time.

Yours truly

Maurice Thomas

I called the customer service to make a change on my flight today. The lady on the phone was the most unpleasant and impatient person I have ever talked to on customer service. It's like she was having a bubble gum in her mouth and all her words were muffled up. Her attitude towards the customer was unacceptable and she did not listen to my concern and she didn't answer my questions. She just wanted to finish her job and go home. I had a very unpleasent experiece with this airline and I will not book again. Her name is Enkeleida. I do not understand why would such a large airline company hire a unprofessional and rude person. There should be some training beforehand.

Just onetime nightmare was enough to me. So dirty!

I won't burden you with my tragic story but take my heed and do not use Travel Guard, they are rip off artists, they require a library full of documentation to even qualify for a review to see if you are eligible to receive the reimbursement YOU PAID FOR. And I mean you have to have every receipt every conformation number, every doctor, every hospital, every every every. Then they take months to review and won't even talk to you unless it has been 5 weeks, ( I am serious) says so right on their form! Then no matter how much proof you have or how many doctors that verify and even write hand written notes to re-verify they will refuse to pay you. Don't bother wasting your money! And what is really sad their premiums are huge, so you pay top dollars for nothing. However a small portion of our trip I booked on Expedia and their insurance was cheap and they instantly refunded my money, no questions asked. They are cold hearted bigots and if I could figure out a way to put them out of business I would write a million of these.

I have also a very bad experience in this company. It is a week since I reserved the flight but I haven't received my eticket. I tried to contact them with their phone number but I waited for over half an hour three times listening the recorded sound, which tells me to wait. It is very difficult to contact them once you gave all my money. They reply fast in the online chat but they do nothing except saying they will arrange a call back whcih didn't happen two times. Overall my experience with this company is very bad. I recommend not to reserve a ticket with this company - nothing better than a scam!

9 Jan 09, purchased travel insurance. I did not travel using this ticket because my military leave was changed due to a military mission assignment. After a number of phone calls to Cheapoair (Stella & Henry) trying to get my travel dates changed. I was at one point told by Stella that there was a $250 change fee. When I called to pay the fee, I was, after an hour on the phone, told by Henry that my ticket was unrefundable, unchangeable, even with a fee, and that I should call United Airline. I called United Airline and was told to call Cheapoair.

I filed a claim with Travel Guard using the information attached to my online ticket. Response to my claim from Travel Guard was I was not covered by them. I have accessed my online itinerary at various points of time since purchasing my ticket, even today, 11 Jun 09, it says Travel Guard.

I called Cheapoir and a rep informed me that my insurance was CSA and gave me the phone number, to contact CSA for filing instructions because from Jan 09 to present, my itienerary has shown Travel Guard. Why is Travel Guard attached to my itinerary, if my insurance purchased through Cheapoair is CSA? As a result, I never had access to the CSA insurance plan outlining benefits.

I filed a claim with CSA only to learn this plan has no "military clause" that covers US military personnel who have to cancel or change their ticket due to a military assignment; which was my case. So in trying to save money, I have lost $1208.70 to your company. if I had access to the entire plan, I would have known tis before hand. Instead, I had access to Travel Guard which has a "military clause".

I have emailed Cheapoair Feeback in past on this issue and was referred to United Airlines. This is an unsatifactory response. I feel a complaint such as mind, in our current environment "a country at war" and the high esteem in which military service is held, will be received by Congressman, Senators and States Attorney Generals and looked into with more than modest curiousity. I am sure, I am not the only person working for the US military that has fallen prey to your Company.

I want $1208.70 (cost of ticket and travel insurance) refunded to my credit card. If this is not possible, I will submit a letters to each of the 50 States Consumer Affairs Division of the Attorney General's Office, my Congressman and Senator and have my military peers, friends, and family members to submit a request for relief from Cheapoair on my behalf to their Congressional representatives and Senators.

A response to this email is appreciated.

how much time you need to answer the complaint? forever like wating for your agent or supervisor on the phone?

I have at this time the WORST experience with your company. I boutght tickets last week, still have not recieve any e-ticket, besides this, cuntry i was planning to fly is under Russian fire, bombing and anexi. Irports had been bombed. I contacted your agent and axplained the situation and ask him to censel my tickets. He told me that there will be airline charge. I called airline and they told me that my file has a special note form airline saying that because of political situation there will be no airline censalation fee charge. Calling back to your company every single agent was terible, even supervisor and maneger, claiming that there is note in my file, that they can not contact airline to confirme that this refund is charge free. Now one of managers, his name is Deil, i dont know if i spelled it right, promised to call back. I dont understand why you guys need 3-4 hours to contact ANY AIRLINE IN ORDER TO FIND OUT IF THEY CHARCH IN EMERGENCY CASE LIKE THIS FEE OR NOT. OR YOU DO THAT IN PURPUSE TO CHARGE PEOPLE YOUR CENCELATION FEE.

you do not provide a complete breakdown of fees between the ticket price and the airport fees. I have my statements that will disprove your comments...

Worst experience i could have had.
I booked ticket to India for me and me wife. While booking tickets with cheapoair i asked in call 3 times that i may need to cancel the ticket later as i am still waiting on my wife's visa approval.
Associate at cheapoair mentioned that there will be a penalty and the amount will be refunded back.
NOWHERE on the call even after booking the ticket associate mentioned that this ticket is non-refundable completely.
And as i was worrying for i was required to cancel her ticket. I called cheapoair and thats the first time they told me that ticket is non-refundable. They listened to the call recordings and clearly heard me screaming 3-4 times on call that i may need to cancel the ticket later, but they were just busy selling tickets. Even on call they mentioned to me that there will be airline fee deduction and rest amount will be given back to you for cancellation.
I am still going in circles and have called them several times, have been on holds for 2-3 hours total, and still no refund back. This was a big blow to me, given they are just busy at selling tickets and not listening to the customer requirements.

No customer courtsey also, why will i book ticket if i knew its non-refundable and even when i asked multiple times while and after getting tickets booked. Highly disappointed! :(

I bought a fare to Hawaii for two through Cheapoair and they offered a $50 discount. They immediately hemmed and hawed and said, "No you misread it; it was a $10 per person discount up to 5 people."

That was only the first problem. I called back within 24 hours to change the reservation. They were going to add a bunch of fees onto it--even though it was within 24 hours. So I told them to cancel the reservation. She said she would and said I would be refunded within 48-72 hours.

Nine days later the tickets have still not been refunded. I used the chat feature, waited for about 15 minutes, and was finally told that someone would call me. They never did. I tried again. Still no one contacted me.
Finally tonight I decided to stay on the phone until I got some answers. I was on the phone for over an hour. The first representative asked me if I wanted to confirm my reservation. I said, "No, I cancelled it over a week ago." He said that it was still active. When I told him that simply was not true, he hung up on me. I called back and asked to speak to s supervisor. All of the representatives I spoke to at Cheapoair overspoke me, would not listen, kept talking over me and not letting me talk.

I asked to be transferred to a supervisor, and was told that the next person was one. I had to go through everything again. He admitted that it showed that I had cancelled the reservation within 24 hours, but that the tickets were not cancelled with the airlines. He said I could get a credit. I told her I didn't want a credit; I needed a refund. He said it wasn't possible because it was beyond 24 hours.

I asked him if he was a supervisor. He said no. I told him I had asked to speak to a supervisor. He said that I would have to hold. I did for another 5 minutes or so and finally got someone who said he was a supervisor. We kept on back and forth and he said he would TRY to "help" me. I told him no, that he needed to fix the mistake that Cheapoair made. He refused to acknowledge any mistake on Cheapoair's part. He refused to send me an email stating that I had cancelled the reservation within 24 hours. He kept saying that they would TRY to help me. Finally he said he would "research" it and get back to me within 5 days (by next Monday or Tuesday). I protested until the end of the conversation, but he wouldn't budge.

All of the representatives I dealt with kept talking over me and not allowing me to finish a thought. And now I may have lost about $1400 because of their mistake that they are refusing to acknowledge.

Today is 3/22/2012 and I received terrible customer service with CheapOair.. i was also told i needed to pay another $150 to rebook my flight.. after I agreed to do so because I need to get home ASAP... she then started to constantly ask me if i wanted to save $10 on my flight by booking a car.. we went back and forth over and over how i live in DC and have my own car.. she then STILL tried to get me to rent the car and than said but its saving you money... finally I told her to cancel my flight and i was going to go with another flight... over $70 more with one of there competitors... doesn't matter who but I will NEVER use them again!

MY COMPLAINT has 3 parts:

1. Cheapoair did not notify me of any changes about my reservations for four to Hawaii scheduled for June 28, 2008. I booked trip on 1/4/08. It was only on June 25 that I found out Air Tran Airlines had filed bankruptcy on April 3, 2008. No e mail or telephone call was received by me. I have searched my deleted and junk mail but found nothing from them.

2. On further inquiry with CSA Travel Protection Insurance, I found that Cheapoair had canceled my insurance on April 29, 2008 without my knowledge or notification.

3. Although Cheapoair did put back a portion of the fare, No notice was sent to me about what they were doing or why. I did not pick up this info until calling the Credit card co. The only solution they presented to me was to make a new travel arrangement for an additional cost of $7, ooo. I believe my insurance claim would have picked up any cost for the tickets.

Booked 4 flights with British Air through CheapOair thinking we'd get a discount. Flights were cancelled due to BA strike. CheapOair first refused to refund our money even thought we rebooked the flights with them throught Air Lingus fo a lot more money as it was under 14 days. Then they agreed to refund our cancelled fares and sent us emails outlining our refund for each of the four round trip tickets on British Air. They refunded three but now are refusing to refund our fourth identical ticket for reasons unknown to us. We have multiple emails confirming refund but they dont seem to think that matters much. They are willing to reimburse us at the rate of 40 cents on the dollar... can't figure out why that seems they best they can do. Taking them to small claims court and will definitely win and it wil cost them lots more than the cost of the refund...attorney fees and all.. One piece of advice.. go straight to the airlines and you could book for even less than Cheapoair advertises. They are bad for the industry...

This company does not have adequate staffing to answer queries regarding credit card billing. Twice today i called and was directed to "accounting" the first time, and after 27 minutes, the line disconnected. This evening, after 23 minutes without a live person, a voice came on the phone and said "fred", followed by an answering machine. Very unprofessional, and I do not know whether the charge on my credit card is legitimate or not.

We are flying out of Detriot early in the morning to get to Orlando . We wanted to book a hotel to stay over night so no rush to get the plane in the morning. We called CheapOair and I specifically asked for a hotel package with park and jet included ( I mentioned that 4 times during our coverstaion). He said he had one for $115 cdn (for 2 rooms). The day after booking I called the actual hotel to make sure all was right. Well the park and jet service was NOT included in our booking. It is an xtra $45 charge. So I called them back to ask why. First off the wait times to actually talk to somone is always excessive as in atleast 30 minutes or so. I finally got in touch with the booking agent and informed him of what I had found out. He said all his computer shows him is that its an available service. I said well why didnt you tell me that when I specifically asked for that to be included. He just repeated himself 3 times over. So then he replied that I can cancel and receive all the funds back except $1. I then said no I still need a hotel So i'd like to keep the booking for now. The next dayI receive an e mail from them saving I cancelled my booking and will be refunded $19 usd with in 14 days. So I called back, again waiting for over 30 minutes, to talk to the billings agent. Told her the whole story then she puts me on hold. After waiting for 45 minutes I gave up and hung up.
Bottem line HORRIBLE service with agents that either dont listen or try to sell you something that notexactaly what you wanted.

We had a HORRIBLE experience with Cheapo Air. Once you book your ticket at their quoted price, leaving your credit card number with them online, they send you an email 3 DAYS LATER telling you that the original price has increased by HUNDREDS of dollars. Your only choice is to purchase the plane ticket at this new RIDICULOUS price, or charge you a cancellation fee.

Cheapo Air has absolutely NO work ethic, I am highly disturbed and disgusted by their lack of respect for customers, and I highly recommend any reader of this complaint to NEVER do business with Cheapo Air.

My sister bought a tickets to LA for her and her family at a great (false) price. two hours after booking and printing the receipt they called her to say that fare is no longer available and it was more than double. She's since spent over 5 hours on the phone trying to resolve this nightmare. They have not resolved it nor honored her fare and it's become a huge time consuming disaster. Apparently they have done this repeatedly! They try to lure you with the cheap fare then call you to get you to rebook and cancel your flight. They need to be investigated by the government.

I tried booking a flight on cheapo and re-did my flight information several times to see about different dates in order to get the lowest fairs. A lower fair came up for a certian date and I booked it. When I looked at the ticket the return data had been changed to a month or two later than I had entered. Did I make a mistake or did their software default to another date? I'll never know but I paid the $100 fee to cancell and then went directly to the airlines site and even considering the loss due to cancelling, I found the flight I wanted for several hundred dollars less than cheapo.

Just wondering... has anyone else experienced "dates changing?"

Rosaurea has passed away in September 2008 and CheapOair still owe her explaination and money.

IF YOU DON'T WANT TO BE STRANDED LIKE I DID, DO NOT USE TRAVELATION. THEY WILL SHOW YOU GREAT PRICE WITH UN-REALISTIC ITINERARY. THEY HAVE LOOP HOLES SO THAT THEY CAN CHARGE THE CANCELLATION FEE AND GET COMMISSION FROM THE AIRLINE. IF THIS IS NOT THEIR INTENTION, NO TRAVEL AGENT IS THAT EAGER TO REFUND. IF YOU THINK IT IS TOO GOOD TO BE TRUE, IT IS NOT TRUE.

I was skeptical about the website. Against all judgments, I wanted that cheap ticket price with the itinerary. So, I did my homework.I decided to take precautions. I called the customer service if there is still tickets left for my flight. She was very nice and even said that she would wait while I book to make sure there will be tickets booked. After I got my tickets number, I called the airline to make sure my flight was confirmed. Everything was as it should be, until I got to the check in counter.

It was a two stop itinerary, going to China with Japan Airline. Nobody told me that the itinerary I booked was going through a domestic terminal and I will need a visa. The airline would not let me board. The check in attendant was very kind and helpful. She tried everything she can. Meanwhile, she advised me to call Travelation to see how they can help me too. When I called and told them my problem, the woman did not try to help. This was her exact word: " You will have to figure out on your own. We will have to refund it." She mumbled something about having to pay service fee of $65 per passenger and put me on hold. She went ahead and refunded my trip without asking if I wanted to cancel. I said I do not want to get it refunded, and I want the problem solved by switching plane. She won't listen and when I say...no no stop...she said, "it's already done."

So, I was stuck at the airport with no ticket. I couldn't go back home since it was 2 hours away. I still need to find a flight to get in time for the meeting. When the check-in attendant was sympathetic and tried to find a direct flight from Japan to China without taking domestic transit, Travelation refused to undo the cancellation. They did not apologize. They accused me of asking them to cancel the trip. Anybody can guess that I do not want to cancel the trip with the meeting pending.

Without booked ticket, I was asked to pay at the counter 3000 USD per passenger which would cost me 12000 USD since there were 3 of us. What I did was booked another ticket right at the airport with Expedia ( always truthful and convenient) from LA to Shanghai. Since I was at SFO, I had to overnight at the airport, took a domestic flight to LA, had to switch all our luggage (Shanghai was a connecting city. My end destination was Myanmar.), paid for extra luggage and paid for cancellation fees from TRAVELATION.

no need for bad language please. this guy called indian stupid...it was him who ended up paying 150 dollars rather than to dispute the charge with his credit card company. travelation.com is a bad company, I have had a similar difficulty with them. dispute the charges with credit card company, and keep all the communication via email. NEVER BOOK IT ONLINE AS THE PRICES ARE NOT GUARANTEED TILL THE TICKETS ARE NOT ISSUED. be it expedia/travelation/Travelocity/cheaopair or any other agency.

On 10/2/14, I tried to book a flight on their website, but when I was about to pay, it was no longer available, so I chatted with someone online. At the end she gave me a link to book the flight at a higher price, but still was cheaper then other deals I've found. Immediately I received an email saying that I should get a confirmation email within 24 hours, which I didn't receive, so I called them and asked, they then sent the confirmation email to me, and it even has a link to see my flight details, all seemed set. On 10/7/14, I checked my credit card, but found no related transaction, so I called them again. I was told the price went up, so I need to spend $150 more to book the same flight! While on the phone with them I was also checking online to see if I can find other deals. (The round trip flights I booked with them have 1 stop each way, and I found something better: non-stop flights for only $50 more.)They insisted that I either need to pay more or change my travel dates. No longer want to deal with them, I asked to cancel my booking, and they said if I do that the airline would charge me cancellation fee. Of course I refused to pay any fee, and told them that I found another flight that's way better, they said they were willing to book that same flight at the matching price. BUT, they also wanted to charge me $15 service fee. I thought it was so ridiculous, why should I pay for their mistake? So I insisted that they cancel my flights, and that person said to me with a rude attitude "Ok ma'am you go ahead and do that!" And immediately he hung up on me!So the lesson is never to trust this company! If I hadn't checked my credit card transaction, I would probably show up at the airline counter and found out that I can't get on the flight because my booking was never existent! Later I went and searched other user reviews, and there were plenty of people who had this happened on them!And as for the cancellation fee, that was totally a lie. Since I never paid and my booking was never confirmed, there was no ticket issued at all. After certain number of days, the airline would simply cancel that booking, to open up the spots to other travelers. I really thank God that I found this out early and was able to book another flight, otherwise not only my travel plans will be ruined, I would loose a job that means a lot to me.

I attempted to purchase a 1-day round trip series from Detroit to La Guardia on June 9 through Travelation. Price was ~$10 cheaper than going direct through Spirit. After I selected my flights and entered payment info, the confirmation email told me that my itinerary was to leave June 8, and return July 8. Since I hadn't intended to spend a month in New York, I called to cancel. The first time they hung up on me. The second time I mentioned that I got disconnected, provided my phone number for a call back just in case. Then they hung up on me. The third time I told them about the first two hang ups and finally got confirmation that the reservation had been cancelled. I have not, however, received the email confirmation of that cancellation 1 hr after the transaction - the rep said it would take 15 minutes.

I've put a hold on my credit so they can't charge me. I'm considering canceling the number. Their worry-free guarantee is a cruel joke.http://www.complaintsboard.com/thumb.php?src=compl_12_203_250_162-aWJlbGlldmV5b3UuanBn&wmax=65&hmax=65&quality=100

I bought a ticket from them due to my mother was dying overseas. Then, Mom passed a way. I called them back again trying to cancel my ticket and send the documentation of my mom's disease. They said that they will contact lufthansa and cancel(which they never did). And now they want to charge me $300 cancellation fee and $175 dollars that i was asked to pay separately from my original ticket(I was not even told that the $175 will be for them). So, they just want to steel your money.
BE CAREFUL.
Lufthansa also told me to fax that documentation because it's not in their system. In other word, justairticket.com did not even bothered to send it. So, i'm still going back and forth on the phone with both.
Lufthansa told me that their system was down, and justairticket.com told me to call after half an hour.
Note: late that evening when I got a call from my credit card telling me that someone was trying to fraud my credit card(never happened to me before). And guess what, just fraud happened after one hour of calling justairticket.com

TRAVELATION is not BBB accredited and with good reason. I lost $230 to a bait and switch. I reported them to the Calif Attorney General and hope others who have been scammed do the same. Google TRAVELATION scam for other sad stories. Stick with more reputable travel agencies and avoid TRAVELATION if you value your money.

Bodia had the exact same experience as I, just that I cancelled the credit card before they were able to charge for their useless "services". Avoid Travelation at all costs, don't try them out, don't think our cases are just a fluke, you'll regret it, you really will. It's best to learn from other people's mistakes, trust me :-)

Same thing happened to me. They will rob you in broad daylight. they're good at it! That's what they do for living!

TRAVELATION === SCAM

WHY (my true story):

1. I went to theirs website and saw price for my flight (few bucks less than $1000).

2. I entered all data and after clicking purchase on the next page I was told that I must send them scans of my credit card and passport to buy the tickets. (Looks like a scam already, isn't it?).

3. Then I called them to ask what is this for. An indian accent woman answered that they needed it to process my card...

4. ! Also she told me that the price of flight is no longer the same - now IT WAS $200 HIGHER than it was when I was clicking "Purchase" on the form.

5. At this point I realized that this is SCAM. And asked to cancel my order. She agreed but told me that I will be charged with $150 for cancelling it.

6. I insisted on my position and had to talk with 3 more people at their company (EVERYONE THERE HAS INDIAN ACCENT AND IS RUDE TO CLIENTS). But it gave me no results and all of them suggested me to cancel order and pay these $150.

RESULT:
I spent totally of 5 hours on using website and talking to ### on the phone. $150 was charged for no service and spending my own time.

NEXT DAY:
I went to local office of airplane company and bought the SAME TICKET for only $20 more expensive than on theirs website.

THIS PROVES THAT:
1. THEY DECEIVE CUSTOMERS BY INFLATING PRICES.
2. The are stupid indian (or alike) ###.

Scammer,
I booked a flight yesterday and received a confirmation letter with the flight code. I went to MyReservation and checked, so my status is still pending. Last night this F*****rs charged me USD150 and when I checked my reservation, guess what>>>CANCELLED!
My card was charged saying I authorized a purchase at ARC (w/c according to the bank is in San Diego).
SCAMMERS! This will come back to your families A**H****S!

This company sent me an email confirmation for a flight from New York. I booked another ticket on another airline to get from DC to NY to catch Chapo's flight. Then I get an email from Cheapo that says my flight couldn't be confirmed and I had another ticket option for $400 more. I lost my other ticket and Cheapo wouldn't let me talk to a manager.

I'll be taking this company to court. They tried to rip me off for $400 and wasted my other ticket. They will pay for it in the court.

My reservation was not ticketed after seven hours and had a difficult time contacting customer service. Phone, chat, call back... did not work. So I cancelled the ticket online and got the confirmation email. I think this company baits customers with its low far offers that are not real. When people try to get their money back there will be all kinds of charges they have to pay, not to mention a great amount of time and frustration they have to spend on Cheapoair. I will never ever deal with Cheapoair.

I booked a ticket from Beijing to Boston on July 28th, 2008. The ticket was $100 cheaper than my other choices on that day. I called them and asked about restriction on this ticket since it's cheaper and provided them with my passport and nationality. I called again to verify my credit informations and asked about the restrictions again. Nothing was mentioned to me. Then paid the bill.

Today is July 31th, I got a call saying if I'm flying with this ticket, I need to apply for a transit visa, which will take at least 5 business days. My flight is August 7th.

I called cheapoair.com, 3 times, one hanged up my phone. one supervisor mislead me with the credit points thing. He told me if I cancel the ticket, I get credit points and I can use them in the future at any agent or air companies. Then I asked again to double check, he changed his words and said no, I could only fly with the same air company. So I hanged up and called the airline to double check this credit points thing. And I was told NO. IT's Not the Truth! Even if they give me the credit points, I'll have to fly with the same airline only, within one year.

But the third one, a supervisor again, gave me a different explanation that I can only fly with air Canada from Beijing to Boston only. God. I can fly with any other airline with this price for a round trip. This credit points means NO Points.

Cheapoair is absolutely a NIGHTMARE.
Avoid them whenever possible.
Speak with an accent, always trying to interrupt you, impatient, bad attitude. And LIE! How can they provide wrong infors to customers and trying to cheat them?
Fraud!

There are soooooo many complaints ALLLLLLL over the internet and this website. I was looking at cheapoair.com which looked good for prices. I haven't heard of place so thought I would google it first and find out more.

Toooo many complaint and it sounds real ###, I will definately not be going to them to book my flights, will advise everyone to complain to the proper people and warn others to not use this gay ### site.

I didn't know so many people had similar experience with this orrible scam company!
My little girl and I went to Italy last April to say goobye to my sister ( she just passed away from pancreatic cancer). We booked 2 tickets with ChepOair,I didn't know that the flight would stop one night in Germany until I cliked on OK, so I tried to cancel right away but they never helped me in any way to make any change. So I had to book a one night in an hotel for me and my little girl ( so not only more money add to the cost of the tickets , but more time before destination and we had only 9 days to spend with my sister!)
This is not all! the bigg surprise war when we arrived in San Francisco Airport!
we had a Luthansa flight but a United Ticket,and when I showed my e ticket numbers i was told from Luthansa i needed Paper tickets and from 6pm to 10 pm my little girl (she is 5years old) and I were sent from Luthansa back to United counters were each od them told us the other could help us with this matter until the Luthansa supervor responsable for that flight (very mean and unpleasent individual) told us that even if we would have bought the tickets for 10,000.00 thousands each it was to late because was in process of departing and told me basically to calm down and get lost. The last waiting hour i was on my cell phone with a supervisor of CheaO air that tolked to the responsible for Luthansa flight asking her to help me with that matter and issue me a lost tickets paper because they had made a mistake. Bue she said " I will not do that" and I suggest you next time to buy the tickets directly from us!"

The same night I had to rented a car to go back to Carme (2 hours driving from S francisco airport), went home loggedr into internet bought another 2 tickets for me and my girl for 2,690 total , next morning we drove back to the same airport and finally went to Italy.
I have been trying to get a refund from United that basically cashed our 2,400 for our original tickets but they w'll not do it because the paper tickets were never sent to me from ChepOair even if the many times I talked with them they said they weere going to fix the problem and issue me a refund...I don't know what to do to get that money back .
Recently my sister passed away and I didn't have money to buy tickets to go to her funeral...How can we stop this type of scams and there is any legal way to get my money back ?!I'm a single mom and work many hours to take care of me and my little one and I believe it's very unfair to take this much money away from us.
Does anyone has any suggestion ? Maybe we could all get together and sue this company and put them out of their filthy business of stiling money from us ...

The first part of your message says $25.00, then the 2nd part says it was $250.00. Which is it?

Here is an email I sent to Cheapoair and I still haven't got my refund yet.

First of all I need an address to this company because I need to send a letter to you. On Wednesday Sept. 26, 2007 I booked a flight with you and you sent me a confirmation that it was booked. Then CheapoAir sent me another email on Thursday Sept. 27, 2007 saying that the fair has increased. I called and spoke with one of your customer service reps who was very rude to which I asked to speak with a supervisor. He transferred me to a supervisor by the name of Dale extension 9768 who was not very pleasant as well after our conversation I told him to hold and not book it, and he responded to me by saying don't wait too long cause the fair can change again he also told me for the mix up the next time I wanted to book to call him back and he would get me the best fair possible at which point I hung up the phone. I called back shortly after to speak with him but apparently he was too busy to speak so whoever I was speaking with I cancelled the flight with him. At 1:46 PM on Sept. 27, 2007 I received an email from CheapoAir with a flight confirmation at which point I called back and was speaking to someone else who also was unpleasant and also hung up the phone on me, I called back and spoke with another one of your reps who was very pleasant the first one and only 1 so far, and I have spoken to 7 of your reps as of today Oct.1, 2007. She told me at that time it would be cancelled and she was going to be sending of an email to her supervisor of my experience with your company. I NEED THIS CANCELED ASAP! I need a email confirmation that this is canceled and all monies credited back to my credit card if this is not done by the end of this day Oct. 1, 2007 I will get my lawyers involved and you guys need to credit my credit card along with any interests accumulated.

As of today November 9, 2007 I still have not received a refund.

Do not do business with cheapoair. Beware. The flight you select gets switched, and if you are not extremely careful you end up with multiple tickets for the incorrect departure. Cheapoair will not solve your problem even if you have multiple tickets from them at the wrong departure time. They will also charge your credit card one dollar a month. If you call and complain they stop temporarily charging your card, but restart later. If you purchase from cheapoair it's like gambling. Do you feel lucky?

Was something like price line or orbitz. i was sending my 18 year old daughter home. from atlanta ga to daytonia beach florida. i called to confirm an, of couse it was daytonia beach. when we got to the air line" jetair". they didnt even go to daytona florida! they had my baby schedualed to go to daton, ohio. and, i called an confirmed! and, it said datona fla. i called several times even talked to the supervisor. they switched it after they got my card num. we were 2 an a half hrs from home. not even a comp. room io had to pay another place to get her home. i was hung up on several times.

I bought a ticket from Cheapoair and paid for the insurance, due to medical reasons I could not travel and I contacted cheapo air and canceled the ticket. I wanted to rebook the ticket but I was informed that I could not book at that time. When I called back in to rebook I was informed that it is past the time to rebook so I lost the insurance money but I wanted my money back. Cheapoair has been promising to contact me with the money but I haven't heard back from them.

I get the long queue and the story about the supervisor. I wish I saw this site before booking with them, this is appalling.

I tried to buy ticket and after so much hassale, says" the ticket is no longer available". So tried other flight day the after putting all my info and credit card #. The website showed me a loading page and then took me to the home page with the same error message. Frustrated, I checked my bank website online and found service charge on my cc even though i didnt purchase anything. Thats a rip off. I then googled Cheapoair then came to know there was worst expereince of many consumers against cheapoair. Now I figured out that I got lucky and just pulled off their website.

God Bless America.

Because of late arising work conflicts I wished to change dates for an airline ticket previously purchased. I could find no details on their website related to fees or steps in the process and began making attempts to reach customer service. After 2 days of their customer service phone lines down (oo anser or automated options) and over a day of waiting for a reply to e-mails directed to their customer service department I think it's fair to say that one of cheapoair's "4 Golden Guarantees" (24/7 Toll Free Customer Care) means nothing. Additionally, despite leaving messages with other departments when I could eventually get though 2 days later I was told I could not be transferred to the correct department, but that cheapoair would have that department return my call. What have I received so far? Zero calls or responses... but I did get fraudulant charges on my credit card under their business name that noone can tell me what the cause is. Turns out the airline has a $150 fee to switch dates. Understandable, but cheapoair made zero attempt to compensate me for any part of this despite erroneous charges, wasted cell phone minutes, and frustration. I think i'll spend my $150 on a rental car. Thanks, cheapoair.

Be very cautious of booking with this company.

I just tried to book a flight online, and suprise when I put all my info in, including credit card, the site took me back to the home page so I called - "there was no flight available at that price and that price sounds very very low..." and they offered to find me something...very typical bait and switch tactic as they had me waiting while they 'were searching" for about 10 minutes. I hung up and called my credit card company to ensure nothing was processed against it, they had tried to charge me a $1 service charge which the credit card company refused.

This place literally tried to extort $425 from me, I was trying to rebook a missed flight aagter being told the insurance on the trip I bought did not apply, and they were saying hurry and send me email saying "I authorize shannen at cheapoair ti charge an additional $425 on my visa". The airline only charged $100. I hate these people. Also, the fares charged to your card average $150 higher than what you think you are buying. Beware!

My husband and I purchased three airline tickets to visit his family for Thanksgiving. He is currently in the US Military and had his leave revoked because of assignments. We called the agency spoke to PERSON after PERSON. The fee per person to change it started at 100.00 per person.. but as the days went ON... the fees to change our tickets turned into 150.00 and then the DIFFERANCE of the airline ticket price.
I will never in my whole life EVER use this site agian. From now on I will pay a little more and buy my ticket through a legitimate airline site. They are the ones with my life essentially in their hands.. I want them to have my money. Not these MONSTERS!

I am in Belgium visiting my dad who has been diagnosed with lung cancer. Cheapoair had the cheapest last minute flight. I needed to change my ticket and called 10 days in advance to ask if I could change it. The agent said no problem, it will cost $350.00. And had to call back at least one day before my return flight. I called, made the changes, got a confirmation email. And then a couple days later, when I checked my email again, they had sent another email; sorry the airline cannot confirm your ticket, it is non changeable. I called 3 times, first time I was on hold 30 mins, no one came back. Second time the agent pretended he couldn't hear me anymore, the 3rd time the lady said that I was told that the ticket non-changeable. It was noted in the comments. Why would they change it then, and quote me a price to change it? They lie, I have no ticket, no one will help me. I've emailed but no responses. Horrible, do not buy with them if you need to make changes.

Do not use the cheapo air to buy tickets. The "customer service» is so bad.

To change the date on a ticket coasted me $650! So, the price to fly from Atlanta to Baton Rouge was $970 all together. I'm so pissed!

For this price you can go to Europe.

They all speak with an accent. It's very difficult to understand them. And then you end up with high price tickets after all.

Don't use this company to buy a ticket.

If I would read the review about this company before I placed the order, I would save a lot of money and nerves.

It's a rip off!

DO NOT BUY AN AIRLINE TICKET FROM THIS DISGUSTING COMPANY. I PAID TO HAVE INSURANCE ON MY TICKET, CANCELLED IN TIME AND WAS CHAGRED $100 TO HAVE THE REEFUND PROCESS STARTED. I WAS TOLD THAT THE MONEY WOULD BE BACK WITH IN 2 PAY PERIODS. FWI. CHEAPOAIR'S PAY PERIODS ARE 30DAYS. I HAVE BEEN ON THE PHONE FOR ALMOST 2 HOURS (3 DIFFERENT TIMES) TO GET LIES AND FAKE MANAGERS. A MANAGER CALLED ME TODAY TO TELL ME THAT THE LAST "MANAGER" I TALKED TO WAS WRONG AND THAT I WOULD NOT BE RECIEVEING MY MONEY FOR ANOTHER 12 WEEKS. AND THEN WHEN I ASKED WHO I COULD SPEAK TO ABOVE HER AND SHE PRETTY MUCH JUST CUT ME OFF. INTERUPPTED ME AND THEN FINALLY JUST PUT ME ON OLD AND NEVER CAME BACK. I AM NOT A WEALTHY PERSON AND THEY TOOK THE ONLY 300 I HAD...DO NOT DO NOT DO NOT DO NOT BUY THROUGH THIS COMPANY!