[Resolved] Cheapoair / undisclosed cancellation fee within 24 hours of booking
On 6/12/17, I tried to book a flight from SeaTac to Lisbon, Portugal. I found a very cheap "super saver" fare on CheapO, which gave the approximate departure and arrival times, but no other information. It did not give the airline name, or the layover cities or times. I did not save the original page, but I can do the same search again, with similar results, and I see that it says rather prominently at the top of the page "24 hour cancellation". Seeing this, and having always experienced that a 24 hour cancellation was free, I decided to take a chance and book the flight. Once I did, and saw the flight layover times, I became concerned that one of the layovers might be too short to assure getting through customs if the flight arrived late, while another was a nearly 9 hour layover, and I could not choose my seats. I decided to cancel. I called to cancel and was only then told that there was a $75 charge to cancel. Worse, I had to pay the cancellation charge immediately, while the refund of my fare would take anywhere from a few days to weeks. When I asked where I should have seen this cancellation policy, the operator directed me to a link to the company's legal policies buried on the home page.
I feel this was entirely deceptive, and I would like a refund of the cancellation fee.
My e-ticket number for this flight was [protected]/95
CheapOair Booking: [protected]
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
CheapOair Customer Care's Response, Jun 13, 2017
Dear Sir, as mentioned you thought the cancellation was free. We do disclose that you can cancel within 24 hours and in most cases the ticket is refundable, however, exactly where you saw the 24 hour cancellation, it states with a "fee". Also, on the payment page right above the submit button, it also states you have 24 hours in which to cancel for a fee. Our apologies if you over looked the information and has caused an inconvenience.
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