Chaz Dean Wen Hair Care / Dirty business practices
I originally signed up and asked to NOT be placed on a membership and NOT have my account with auto withdrawal. I would send a check. This worked and they wanted me to have auto shipments, i said NO. this worked for about 2 years. But i had to stay on them. I called each time a shipment arrived if i did not order it. Most of the time since i asked for every 6 months to be delivered i was good.
One day a shipment arrived that i DID NOT order. I told the postal worker to just return it that i did not order it. I never touched the box. so next thing i know i get a bill. I called them and explained it was returned. they accepted this statement no problem... then i get more statements saying its past due, and a letter. I called again and explained they accepted it and said that they would take care of it. I get another letter and bill. I call again and they said that they never received it and it was my responsibility to get the tracking information. I argued my point since it is the law that if anyone does a return to sender the SENDER is responsible for it NOT the receiver. They then threatened me with a "Legal Form" that MUST be filled out and signed in order for them to remove the fee. I complied and returned the form (i made a copy of it). I receive another bill and letter saying to pay. I called again and demanded that they remove this charge. They tried to say that i was on a membership, emphatically explained that that was not true and i specifically requested NOT to be on a membership. after a long hold they got back to me and said the matter has been taken care of.
2 months later i received a letter saying i had a 'credit' UGH... just dropped it.
I LOVE the product!!! it works great for my fuzzy curly hair.
WEN you don't need to stoop to these dirty business practices to TRICK us to buy the product... The product will stand on its own. Just sell it with integrity.
More Chaz Dean Wen Hair Care Complaints & Reviews
- Chaz Dean Wen Hair Care - Never buy!!! 
- Chaz Dean Wen Hair Care - inferior product 
- wen haircare - Did Not Work For Me! 
- Wen Hair Care - Hair loss 
- Chaz Dean Wen Hair Care - Automatic Shipments Won't Stop! 
- Wen Hair Care - chaz dean cleanse & treat
- Wen Hair Care - wen by chaz dean seasonal cond. one gallon auto - spring blossom.
- WenHaircare - Allergic reaction
- Wen Hair Care - Wen cleansing conditioer
- Wen Hair Care - Wen shampoo