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Chaz Dean Wen Hair Care / Dirty business practices

1 United States Review updated:

I originally signed up and asked to NOT be placed on a membership and NOT have my account with auto withdrawal. I would send a check. This worked and they wanted me to have auto shipments, i said NO. this worked for about 2 years. But i had to stay on them. I called each time a shipment arrived if i did not order it. Most of the time since i asked for every 6 months to be delivered i was good.
One day a shipment arrived that i DID NOT order. I told the postal worker to just return it that i did not order it. I never touched the box. so next thing i know i get a bill. I called them and explained it was returned. they accepted this statement no problem... then i get more statements saying its past due, and a letter. I called again and explained they accepted it and said that they would take care of it. I get another letter and bill. I call again and they said that they never received it and it was my responsibility to get the tracking information. I argued my point since it is the law that if anyone does a return to sender the SENDER is responsible for it NOT the receiver. They then threatened me with a "Legal Form" that MUST be filled out and signed in order for them to remove the fee. I complied and returned the form (i made a copy of it). I receive another bill and letter saying to pay. I called again and demanded that they remove this charge. They tried to say that i was on a membership, emphatically explained that that was not true and i specifically requested NOT to be on a membership. after a long hold they got back to me and said the matter has been taken care of.
2 months later i received a letter saying i had a 'credit' UGH... just dropped it.
I LOVE the product!!! it works great for my fuzzy curly hair.
WEN you don't need to stoop to these dirty business practices to TRICK us to buy the product... The product will stand on its own. Just sell it with integrity.

May 12, 2015
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  • Gu
      15th of May, 2015
    0 Votes

    Hello, Please contact our Corporate Escalation Team here: with the details provided to us in your post so that we can learn more about your experience and offer further assistance. Thank you. -WEN Customer Care

  • Sa
      1st of Aug, 2015
    0 Votes

    Wen is sure a total SCAM!! We returned their junk products (Make you loose hair!!) but their bills keeps on coming, and amount increasing!! When you call them they are nice and promise do what you want, but actually do nothing. They want waste your time. This is their marketing trick!!!
    We are teaming up with lawyers to sue them. Seems that's the only solution. Please also file to BBB, Consumer Affair Comity, ...

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