Mielle Organics
reviews and complaints

I made an order during their Anniversary Sale on May 21, 2022. It's been 14 business days since then, and I haven't received any updates about my order. I tried calling their customer service number, but no one picks up the phone. I also sent several emails, but all I got was a basic reply directing me to their website for shipping information and their strict no refund or cancellation policy. It's frustrating because Mielle Organics recently received a whopping $100 million from Berkshire Partners. You'd think with that kind of investment, they would prioritize their customers and provide better customer service. They've been in business for 7 years, which is impressive, but if they keep taking people's money without delivering, they won't make it to their 8th year. I strongly advise against purchasing anything from this company. It's a complete sham and scam!

I gotta tell ya, stay away from this company called Mielle Organics. Seriously, don't even bother ordering from them. Here's the deal, they claim to fulfill your order, but let me tell you, it's a load of baloney. I placed an order with them back in May 2022, and they sent me a tracking number and all that jazz. Everything seemed fine at first, but then I noticed something fishy. The weight of my package was a measly 0.6, even though I had ordered over 7 items. How in the world do you fit 7 items in a box that weighs less than a feather? It just doesn't add up, my friend.

So, imagine my disappointment when I finally received my package. It was this tiny little pink box, and guess what was inside? Just one bottle of conditioner. That's it! I mean, come on, Mielle Organics, how do you mess up this badly? You claim to have sent all the items, but there's no way you could fit 7 mini products in that puny box. It's just not possible.

Naturally, I reached out to them to complain about this nonsense. They apologized and promised to resend the missing items. Sounds good, right? Well, guess what? That was weeks ago, and I'm still waiting for those items to magically appear at my doorstep. It's like they completely forgot about me. Talk about a major hassle.

Honestly, I wish I had done my research before placing an order with Mielle Organics. If I had just taken a minute to Google some reviews, I would have saved myself all this trouble. So, do yourself a favor and steer clear of this company. Trust me, you'll thank me later.

I gotta say, Mielle Organics is hands down the worst line of products I've ever laid my hands on. Seriously, it's a load of garbage. Instead of helping my hair grow, this stuff made it fall out like crazy. I thought maybe it could help me recover from the hair loss I experienced after dealing with that darn Covid, but boy was I wrong.

Listen up, folks, do yourselves a favor and steer clear of any Mielle products. My hair has been shedding like crazy for over a month now, and my scalp is constantly irritated. It doesn't matter what I try to soothe it, nothing seems to work anymore. This product is downright harmful, I tell ya. I've got more hair strands on my bathroom floor than I did before I started using this junk.

Let me tell you, this product is not meant for human consumption. It's like they didn't even bother to think about what they were putting in it. I wouldn't wish this disaster on my worst enemy. If you're thinking about buying it, trust me, find something else. Save yourself the trouble and disappointment. I regret ever giving this product a chance, and I promise you, I'll never touch this bull crap again.

So, I decided to take advantage of Mielle Organics' annual sale and ordered a whopping 11 products. I was pretty excited about it, you know? A month went by, and finally, I received an email saying that my order had been shipped. Great, right? Well, not so great. When I opened the box, I was shocked to find only one item out of the 11 that I had ordered. Seriously, what a disappointment! I mean, the email clearly stated that they had shipped all the products. Talk about a scam!

Naturally, I was furious and immediately sent them an email explaining the situation and requesting a refund. They assured me that they would refund my money, which gave me a little hope. However, two weeks passed, and guess what? I received another email, this time with a tracking number for yet another product that supposedly had been shipped. What on earth were they thinking? I mean, they had already promised me a refund, so why were they still sending me products?

I wasted no time in sending them another email, demanding an explanation for their contradictory actions. I wanted to know why they were sending me products when they had clearly stated that they would refund my order. But you know what I got in return? A generic response, a whole week later. They talked about returning items, but guess what? I would have to pay a shipment fee. Can you believe it? These scammers were trying to make me pay for their mistake!

Well, let me tell you, I have had enough of this company. I will never, ever use their services again. And you know what else? I am going to make sure that I spread the word about their fraudulent business practices to everyone I know. It's the least I can do to protect others from falling into the same trap. In fact, I've even gone ahead and filed a fraud request with my bank. These scammers won't get away with it!

So, folks, take my advice and stay far away from Mielle Organics. They may have some good products, but their customer service and business practices are a complete disaster. Don't be fooled by their fancy website or enticing sales. Trust me, it's not worth the headache and disappointment. Find a company that actually values its customers and treats them with respect. You deserve better than this!

I placed an order on May 22nd, but it's still not fulfilled. I've reached out multiple times about my order, but I haven't received a tracking number or any information at all. They keep saying there are no cancellations, but I spent $70 on products, plus taxes and fees, making it a total of $84. It's been well over 14 days, and I don't know what to do. Should I just lose my money or wait for months to get my hair products? This is not okay. I recommend everyone who's going through the same thing to report this company to the Business Better Bureau. Now, I'm reading other people's reviews to see if they're facing the same issue. It's not right to take someone's money and then refuse to provide any help or information.

I made an order on 5/28/22. Waited for 14 days, then I called them up, but they told me to go to their website. So, I chatted with someone there, but they just kept giving me the runaround. No resolution at all. So, I went ahead and left a bad review on Trustpilot. I also contacted the Better Business Bureau and told others to do the same. And you won't believe what happened next! Out of the blue, I received two emails from them. They showed someone pretending to be me, chatting with them online. Can you believe it? It definitely wasn't me! So, I went back to their site and asked them how they could be fraudulently posing as me. I even sent them the email proof. And guess what? Suddenly, I get an email from them saying they're following up on my request. But here's the thing, I never even made a request! And just two minutes later, another email pops up saying they're shipping my order through UPS. Can you believe the nerve? I swear, I will NEVER EVER order from this company again! Seriously, do your research and you'll find tons and tons of reviews saying the same thing. It's just horrible!

My first order had some product spill and made a mess in delivery. I reached out and all I got was that some product might shift during shipping. Ok so no compensation or coupon for some of the product leaking? Nope. I like the product so I said I will give this black woman another try cuz I wanna support my ppl?. I placed an order May 22,2022 and the status still says unfulfilled. It's June 6 and I'm trying to track the package but there is no tracking number because the status says unfulfilled. I tried calling the "800" number but it's a recording that sends you to the website or the bot help chat. None of these are feasible for me! I spent $70 on these products and for me not to be able to speak with someone is not professional and looks bad! How is hit his product so widespread and you can't have live representatives? This is Definitely my last time with this company! So now I gotta wait and hope it comes! Ooooh I'm pissed!

My first order had some product spill and made a mess in delivery. I reached out and all I got was that some product might shift during shipping. Ok so no compensation or coupon for some of the product leaking? Nope. I like the product so I said I will give this black woman another try cuz I wanna support my ppl?. I placed an order May 22,2022 and the status still says unfulfilled. It's June 6 and I'm trying to track the package but there is no tracking number because the status says unfulfilled. I tried calling the "800" number but it's a recording that sends you to the website or the bot help chat. None of these are feasible for me! I spent $70 on these products and for me not to be able to speak with someone is not professional and looks bad! How is hit his product so widespread and you can't have live representatives? This is Definitely my last time with this company! So now I gotta wait and hope it comes! Ooooh I'm pissed!

My first order had some product spill and made a mess in delivery. I reached out and all I got was that some product might shift during shipping. Ok so no compensation or coupon for some of the product leaking? Nope. I like the product so I said I will give this black woman another try cuz I wanna support my ppl?. I placed an order May 22,2022 and the status still says unfulfilled. It's June 6 and I'm trying to track the package but there is no tracking number because the status says unfulfilled. I tried calling the "800" number but it's a recording that sends you to the website or the bot help chat. None of these are feasible for me! I spent $70 on these products and for me not to be able to speak with someone is not professional and looks bad! How is hit his product so widespread and you can't have live representatives? This is Definitely my last time with this company! So now I gotta wait and hope it comes! Ooooh I'm pissed!

My first order had some product spill and made a mess in delivery. I reached out and all I got was that some product might shift during shipping. Ok so no compensation or coupon for some of the product leaking? Nope. I like the product so I said I will give this black woman another try cuz I wanna support my ppl?. I placed an order May 22,2022 and the status still says unfulfilled. It's June 6 and I'm trying to track the package but there is no tracking number because the status says unfulfilled. I tried calling the "800" number but it's a recording that sends you to the website or the bot help chat. None of these are feasible for me! I spent $70 on these products and for me not to be able to speak with someone is not professional and looks bad! How is hit his product so widespread and you can't have live representatives? This is Definitely my last time with this company! So now I gotta wait and hope it comes! Ooooh I'm pissed!

I made an order on May 21st, but man, it took forever for my stuff to arrive. I waited a whole two weeks, and guess what? No shipping info, no nothing. So, I tried contacting the company, but they didn't bother to respond. I mean, come on, what kind of customer service is that? They got this phone number that just leads you to some bot on their website. And let me tell you, that bot ain't helpful at all. It either ignores you or sends you an email saying they had some delays because of some sale or whatever. They tell you to wait up to 14 days to get your stuff. So, I waited, right? But guess what? No shipping! Can you believe it?

Then, they had the nerve to email me saying my merchandise was delayed and out of stock. But get this, just one hour later, they email me again saying it actually shipped. Like, what? Make up your mind, people! So, finally, the shipment arrived yesterday. I was excited, you know? I ordered 11 items, but guess how many I got? Only 8! And out of those 8, only 1 was what I actually ordered. Can you believe the audacity?

I'm so fed up with this company that I had to open a dispute with PayPal. I hope they side with me because clearly, these guys don't care about their customers. They keep posting about giveaways and pop up shops, but they can't even bother to respond to their customers who are just asking for some updates. It's ridiculous, man.

Honestly, this whole thing feels like a scam. I mean, I'm a black person supporting a black business, and this is the kind of treatment I get? It's not right. We shouldn't have to put up with such lousy customer service. It's just not fair.

I've attached some pictures to show you what I ordered versus what I actually got. It's just shaking my head, you know? SMH.

I ordered some products from Mielle Organics during a sale on May 26th. They sent me an email to confirm my order, but I still haven't received any notification about the shipping, and worst of all, my products haven't arrived yet. I mean, come on! They already charged my credit card, so they better get their act together and let me know what's going on. I was kind of expecting a delay because of the sale, but seriously, they should at least keep their customers in the loop. It's just common sense!

If they don't have enough staff or stock to handle the orders during a sale, then why even have a sale? Or at least make it shorter, you know? There are other hair product lines owned by black folks that are smaller than Mielle, but they do a way better job at communicating and delivering their products. It's a shame, really. I've never tried Mielle products before, and after this whole mess, even if I end up loving their stuff (if I ever receive it), I won't be giving them any more of my hard-earned money. Not even if I see their products at a retail store.

You know, other companies I order from, they actually care about their customers. When they can't handle a sudden surge of orders, they offer coupons, free products, or even refunds. But Mielle? Nah, they don't seem to care. They're not even sorry about it. It's like they've been around for so long, they should know better and do better, you know? But no, they just keep on disappointing their customers.

So yeah, I'm pretty disappointed with Mielle Organics. They really need to step up their game and start treating their customers better. It's not that hard, really. Just a little bit of communication and some good customer service can go a long way. But until they change their ways, I'll be taking my business elsewhere.

This company ain't all about makin' their customers happy, let me tell ya. I've been buyin' stuff from 'em for a while now, and never had no problems. But my last two orders, man, they messed up big time. One of 'em got delivered just fine, but the other one got sent back to their warehouse. And get this, they charge seven bucks for delivery on each order! So I reached out to 'em, askin' 'em to look into it, and they said they would and get back to me. Well, two weeks went by and I heard nothin' from 'em. So I had to call up their customer service to find out what's goin' on with my order.

After a few minutes of diggin' around, the rep tells me that UPS sent my order back to their warehouse a week ago. I'm like, why the heck didn't nobody let me know that I ain't gettin' my order? The rep just says sorry, nobody followed up with me. So I ask why my order got sent back when UPS never even tried to deliver it. And you know what the rep says? She can't tell me why, but if I want it redelivered, I gotta pay another seven bucks for delivery. I ain't havin' none of that, man. Mielle already got my order and my money, and I already paid for shipping that never happened. I ain't payin' again. I tell the rep I want a refund, but she says Mielle don't do refunds, only store credit. Can you believe that?

This company only cares about makin' money, not keepin' their customers happy. I been waitin' over five weeks for my order, and they ain't said a word to me. So I tell the rep, if they don't give me my money back, I'm gonna dispute the charge with my bank. Then she tells me, oh, she'll make an exception this one time and refund my credit card. Yeah, right. As soon as I hung up, I called my bank to dispute the charges 'cause I knew they wouldn't include the seven bucks for shipping. I ain't takin' no chances, man.

I ain't never orderin' directly from this company again. Yeah, they got good quality products, but their store policies suck, and they don't give a damn about their customers. They would've kept my stuff and my money without sayin' a word if I hadn't called 'em. You know what? You can find their products on Amazon.com, Target, and Walmart. I'll be buyin' from them instead. Mielle can kiss my you-know-what.

I placed an order on November 28, 2023. Order # 2082961 for $114. That may not be much to you people but as a single struggling mom of 4 that is a lot of money wasted. I could have used it for something else, but I used it to buy products from you guys and have not received my stuff yet. then you have a no cancellation policy so when the hell am I going to get my stuff. This is horrible and I know someone can adjust the policy so I can get my money back. I won't buy from you guys anymore, but something has to give. I was lied to when I spoke to the last person who said my order would be shipped the next day. This is really unfair to a paying customer.

I made an online order more than 17 days ago, but guess what? I still haven't received my order! I tried to get in touch with their customer service department, but man, it was a struggle. When you call, you're greeted by an automated message that just keeps going on and on. And don't even get me started on their website's chat bot. It's like talking to a brick wall! No matter what question or statement I typed, it just couldn't understand me.

So, I decided to shoot them an email instead. But all I got was a return email saying that someone would get back to me in 7-10 business days. Seriously? Who has that kind of time to wait around for a response? Not me, that's for sure.

Let me tell you, I am never, ever going to order anything from this company again. This whole experience has been a major letdown. I mean, come on, it's been over 17 days and I still don't have my order. That's just unacceptable. I expected better from Mielle Organics, but they have definitely lost a customer in me.

So, I had this really annoying experience with Mielle Organics. They went ahead and charged my card for something I didn't even buy. Can you believe it? It was all because of their dumb website making some stupid error. And guess what? When I reached out to them about it, they had the audacity to say they couldn't give me a refund. Can you imagine?

But wait, it gets even worse. When I finally received the items, they didn't even send me everything that was supposed to be in the bundle. Like, seriously? And guess what they did instead of fixing their mistake? They credited my account with a measly 5 bucks. Are they kidding me? That's just insulting!

I've been ordering from Mielle Organics for over a year now, and let me tell you, it's always a letdown. Every single time. I've had enough of their nonsense. I'm never ordering from them again. Seriously, save yourself the trouble and just go to your local beauty supply store. Trust me, it's not worth the hassle dealing with these people.

I gotta say, I'm pretty bummed out right now. I mean, I hate to be the one to write a review like this, but I just can't hold it in any longer. Let me tell you, this whole experience with Mielle Organics has been a major letdown. Like, seriously, it's been a total disaster.

First off, let me start by saying that I've been trying to reach out to them for ages, but they never pick up the phone. I mean, come on, how hard is it to answer a call? It's like they don't even care about their customers. Not a good look, Mielle Organics, not a good look at all.

But wait, it gets worse. Brace yourself, folks. So, get this, I placed not one, not two, but a whopping five orders from these guys on May 20, 2022, and beyond. And guess what? It's June 6 now, and I haven't received a single one of those orders. Can you believe it? I sure can't.

And you know what's even more frustrating? They keep sending me these messages, telling me to wait for up to 14 days. Well, guess what, Mielle Organics? It's been way more than 14 days! Like, seriously, how much longer do I have to wait? It's like they're playing some kind of cruel joke on me.

And here's the real kicker, folks. You can't even cancel your order or get a refund. I mean, what kind of nonsense is that? It's like they're holding my money hostage or something. Not cool, Mielle Organics, not cool at all.

I'm still trying to get someone to help me out today, but honestly, I don't have high hopes. This whole experience has left such a bad taste in my mouth that I can't even imagine ordering from them ever again. Nope, not gonna happen.

So, to sum it all up, I really can't recommend this company to anyone. I mean, why would I? They don't answer the phone, they take forever to process orders, and they don't even let you cancel or get your money back. It's a total mess, my friends. Save yourself the trouble and steer clear of Mielle Organics. Trust me, you'll thank me later.

I placed an order on December 6th, 2022 with Mielle Organics, but unfortunately, I have yet to receive my order. It's quite frustrating because when I check their website, it still shows that my order hasn't been fulfilled. Their customer service is absolutely useless, you can't even speak to a real person. What's worse is that they don't offer refunds for unfulfilled orders, so it feels like they're just keeping my money without providing the products I paid for. This is really disappointing and unfair.

I've decided to take action and reach out to the Better Business Bureau (BBB) to report this issue. It's important for others to be aware of the poor service and lack of customer support from Mielle Organics. Even if their products are good, I won't be purchasing them from the store anymore. I simply cannot support a company that takes advantage of people like this. It's disheartening to see them getting away with robbing customers of their hard-earned money.

To all potential buyers, please be cautious when considering Mielle Organics. They may not fulfill your order and leave you without any recourse. It's a shame that a company can operate in such a dishonest manner. *BUYER BEWARE

So, I decided to take advantage of a sale on Mielle Organics' website and placed an order. But guess what? I never received my product! I tried calling their customer number, but no one bothered to pick up. Frustrated, I resorted to sending them a million emails, explaining my issue. But guess what again? They don't allow cancellations! The best they could offer me was store credit, minus the shipping cost.

To make matters worse, their shipping information is useless. You can't even track your order properly. And to add insult to injury, they had the audacity to claim that the product was damaged! But let me tell you, that's a load of baloney. They never even sent it in the first place.

I can't help but feel scammed and it's really disheartening. I was genuinely excited about getting my hands on their product, and now I'm just furious. It's a shame, really. I wouldn't wish this experience on anyone. So, please, take my advice and steer clear of Mielle Organics. Save yourselves the trouble and disappointment.

I gotta say, I'm not too thrilled with Mielle Organics. I mean, I wouldn't even give them one measly star if I had the choice. Can you believe it? I ordered their products way back on May 30, 2022, and here we are on July 5th, and still no sign of my goodies. It's like they're playing games with me or something. I'm starting to think this whole thing is a scam, just like some other folks out there.

They keep sending me these emails, you know, saying that my order will arrive in 7 to 14 days. Well, guess what? It's been way past that time frame, and I'm still empty-handed. It's like they don't even care about their promises. Oh, but they had no problem spamming my inbox with emails about some July 4th sale. Seriously, guys? Not today!

I'm getting real tired of this nonsense. I want my money back, or I want my stuff. It's as simple as that. And let me tell you, I won't keep quiet about this. I'm gonna spread the word to everyone I talk to about how this company handles their business. They've really let me down, and I want the whole world to know it.

So yeah, Mielle Organics, you've disappointed me big time. I'm not happy with your shenanigans, and I won't let it slide. Get your act together and make things right, or you'll be hearing from me again. Trust me, I won't hold back.

This company, Mielle Organics, has got to be the worst when it comes to customer service and shipping. I mean, seriously, I placed my order weeks ago and I still haven't even received a tracking number. Can you believe it? The products haven't even been shipped yet! It's like they don't care about their customers at all.

So, I decided to shoot them an email because I'm leaving the country soon and I need my order before I go. But guess what? They're refusing to issue a refund! Can you believe the audacity? This is just plain bogus. I was actually excited to try out their products for the first time, but now I couldn't care less. They've lost a potential customer for good.

I'm warning you, please, please, do not order from this company. It doesn't matter if their products are good or not because their customer service and company policies are just downright terrible. They don't care about us, the customers. It's like they want us to lose. It's a shame, really.

I gotta say, I'm really disappointed with this "business." The person running the show should seriously be feeling some shame right about now. You won't believe what happened to me when I placed an order on their website. Can you believe that the page just went ahead and put in my old address without even asking me? Talk about a major blunder!

But wait, it gets even worse. Brace yourself for this one. This so-called "company" has a policy that's just downright outrageous. I mean, seriously, who does that? They have a strict "no cancel, no refund" policy, no matter what the circumstances are. Can you believe it? Even if they mess up, they won't give you your money back. It's sickening, I tell ya.

What really gets under my skin is that they're taking advantage of people in this tough economy. It's like they're preying on us, especially Black women who are their main target customers. It's just not right, you know? They know exactly who they're going after, and it's not cool.

Well, let me tell you this. They won't be seeing another dime from me, that's for sure. And you better believe I'm gonna spread the word to all my friends. I'll make sure they know not to waste their hard-earned cash on this terrible excuse for a company. They deserve better, we all do.

I gotta tell ya, folks, I had a pretty rough experience with this company called Mielle Organics. Let me tell you the whole story. So, I decided to buy some products from them as a Christmas gift for my daughter, and boy, was that a mistake! I placed my order on December 5th, and guess what? It's still nowhere to be found!

Now, I ain't no tech wizard, but I tried to track my order on their website, you know, on the SHOP page. But all it says is "order placed." Like, seriously? That's it? I mean, come on, Mielle Organics, give me something more than that! I even tried calling their 1800 number, but guess what? It don't work! Can you believe it? So, they leave me with no choice but to chat with one of their agents.

But here's the kicker, folks. Every time I try to chat with an agent, they never show up! It's like they're playing hide and seek or something. I mean, what kind of customer service is that? It's downright unprofessional, if you ask me. So, I had enough of their shenanigans and decided to take matters into my own hands.

I reached out to the BBB, you know, the Better Business Bureau, 'cause I felt like this company shouldn't be selling anything online. They're just not cut out for it, folks. They're careless with people's hard-earned money, and that's just not right. I mean, if you can't handle running a website properly, maybe it's time to shut it down, you know what I'm saying?

So, to sum it all up, I strongly advise y'all to steer clear of Mielle Organics. Save yourself the headache and frustration. Trust me, folks, there are plenty of other companies out there that actually know how to handle their business. Don't waste your time and money on these guys. They ain't worth it.

and conditioners as always. I immediately stopped using the oil and went back to my old routine, hoping that my hair would recover.

It has been a few months since I stopped using the oil, and I can say that my hair has improved. The bald spots are slowly filling in, and the excessive hair loss has decreased. However, it is still not back to its original thickness and volume.

I must say that I am disappointed with my experience with Mielle Organics. While the oil initially seemed promising, the negative effects it had on my hair were concerning. I understand that everyone's hair is different and what works for some may not work for others, but I did not expect such drastic consequences.

I have read other reviews online and it seems that I am not the only one who has experienced hair loss and bald spots after using this product. It is disheartening to see that others have had similar issues.

I would advise anyone considering trying Mielle Organics to proceed with caution. While it may work well for some, it is important to be aware of the potential risks. Hair loss and bald spots are not something to take lightly, and it is always better to be safe than sorry.

In conclusion, my experience with Mielle Organics was not a positive one. The oil initially smelled good and had some positive effects on my hair, but the negative consequences outweighed the benefits. I would not recommend this product to others, especially those with curly hair like mine. It is important to prioritize the health and well-being of our hair, and unfortunately, Mielle Organics did not meet my expectations in that regard.