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Chase Home Finance Loss Draft Dept / failing to release homeowners check for ice storm damage

1 SC, United States Review updated:

I had ice storm damage to my home in feb. 2010. My insurance company inspected the damage and issued a check, which I had to forward to chase. To this date, they are nitpicking and giving excuses as to why they have not released the check so that I can get the repairs done so that no one gets injured from the porch roof that is practically falling down. Since then, I have had large amounts of water that has came into the basement which has rusted my gas line and resulted in a major gas leak in my home which cost me another 1000.00 dollars. I call chase on a daily basis, and everytime I call, they have a different story or excuse on where my check is. The damage to my exterior and interior is getting worse with each rain storm that comes through. I have followed all instructions that was stated in their packet. The letter in the packet states that once they receive all documents, that the first 10, 000 dollars will be released, now they tell me that only half of the check will be released. Half of the amount that they claim they will release, will not cover the exterior damage. I am fed up with calling them and getting a different story each time. I just want my repairs done before someone gets severely injured or killed by the roof that is ready to fall since it has gotten worse. I was told that once they receive all documents the check will be released in 3 days, now they are telling me that it takes 3 days to process. This is definately fraud, and something should be done about this. This is a nightmare and has gotten me totally frustrated and stressed

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  • Kh
      14th of Sep, 2010
    0 Votes

    they will only release the money to the contracor or company who is doing the repairs...they will not release the money to a homeowner. They have it set up like this because homeowners where spending the money and not doing the repairs. Find a contractor who specializes in working with insurance repairs and he/she will know what to do

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