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Chase Bank / mortgage payment access

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I have had continuous problems paying my mortgage since transfer from Chase Bank, October, 2016. I made payments early in the month when I started, but now put it off as long as I can. Telephone payment costs $25, and I have had to resort to that the last 4 months. The web site never works. There is a new problem each month with trying to use the web site. This month it has been continued closed since the "maintenance" starting on Sat., Nov.18. There is a 3 day grace period from the 15th, so I tried to pay Nov. 18. The site has not worked that day, the 19th, the 20th, 21st, and I have yet to try today. When you call in, the message informs you of the easy payment on the web page. I have looked into refinancing to move from this company, but have not arranged this, yet.

Li
Nov 22, 2017

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