Champion Windows / replacement of screen door with extra large dog door in it.

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Screen door stopped rolling properly in May 2016. Called Champion in Tulsa, OK where we bought our windows and doors in 2012. First said shorthanded, so we removed the screen door and took it to them to have them to access the problem. After several weeks called them to find out the mechanism that holds the roller was broken. They were waiting on parts to fix door. In July, not hearing back from them we called to find out
that they had to order the door. In September we called and found out that
they sent a door WITHOUT the dog door which we refused. So they reordered on a rush which took several more weeks and got a door in that
was too big to fit the frame in our door. Now the locking mechanism on the door is going out so they had to order the parts! It is now almost
December, 7 months and we still have no door and broken lock. They say they are waiting for the replacement but have no idea where in the process the door or parts are but they are checking. This is very poor
customer service and manufacturing if you cannot build a door by the specification on a work order or get replacement parts in a timely manner
particularly after 7 months of waiting patiently for them. Very disappointed in Champion Windows of Tulsa, we really liked your product,
but service after the sale is terrible. We want our screen door now as well
as the lock replaced, we have run out of patience. Jerry & Beverly Berry

Nov 30, 2016

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