Certegy / certegy sucks!
I went to KMart yesterday. Spent $252.81 and my check was denied. I used the debit card, that is the same as my checking account, and it worked. I called Certegy from the number printed on the back of my check, which is a bunch of automated crap, then it couldn't understand my address.
So, last night I sent e-mails to Kmart and Certegy. Kmart sent me an e-mail with no explanation, but gave me another number to call. Talked to "Jay" who seemed concerned, yet couldn't give me an explanation either. He gave me 2 more phone numbers to call. Automated again!!! Couldn't understand my address again!! So I spoke to "Jennifer" She tells me that there is nothing showing negative against me, but this is to protect the consumer as well as the Merchant and for safety reasons my check was denied. I asked what I can do to prevent this from occurring again? She said there's nothing you can do maam. I told her that I'd like for her to be standing in a checkout and have her check denied... In conclusion CERTEGY SUCKS!!! The companies using this service is going to turn customers away from their stores. They should reconsider who they use!!!
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