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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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3:43 pm EST
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CenturyLink etf

10-20-11 started internet and home phone services with centurylink. The phone service was for unlimited calling. My first bill I was charged for each call. I was then told my sales representative did not have the authority to sell me this plan in the state of texas. I was told I would be charged a higher rate in order to get unlimited calling. Regarding internet service was sold 6.0 and never received. Both service agreements were void by centurylink. Now I receive etf in the amount of 210.94. I was told by the texas puc that the 10.94 is an unauthorized tax.

Also was told by sales rep vince I could cancel at any time without a fee. This was confimred by his mgr, amy...

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7:14 pm EST
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CenturyLink calls-calls-calls-calls & more calls from [protected]

I want the continuous phone calls to stop - - day & night - - we have a child with autism, and she jumps & cries each time the phone rings...

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jafb
, US
Mar 12, 2016 12:50 pm EST

They call repeatedly and leave no message.

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5:25 pm EST
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CenturyLink bogus pricing

Ad featured on "Complaints Board"" site offers a 5-year price guarantee of $19.95 for high speed internet service. But when you actually shop on their site, the $19.95 price is only for 1.5 Mbps service. (not exactly high speed!) You discover that actual 12 Mbps high speed service rockets up to $34.95 unless it's bundled with other high dollar services. So there is really no savings at all over cable services! What a rip-off!

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SNRockyMtns
Denver, US
Jan 17, 2012 1:54 am EST
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Hi Doug:

Thanks so much for the reply back. I called Directv the other day and they were actually happy to help me out, in all of two seconds, via the phone. I think if people are in areas (like Colorado) where Century Link is a Directv re-seller it would be not only helpful but beneficial for Century Link customer service to just re-direct inquiries like mine back to Directv (ie: just let the customer know at the start of the call that Directv would be the one to help them directly) vs running the person around in circles for 2 hours only to come back and tell them that they are wrong and will be charged to have a new receiver brought out to them.

AND, if Century Link is going to be a re-seller, especially at the point of sale for a new customer, it would help if all of your sales folks and customer service people had the same information. Clearly they do not because I was never given consistent info on anything -from pricing to packages to explanation of services. Even during my most recent call with Directv about the DVR receiver swap out (just the other day) I was given insight into their OnDemand product that was never explained to me during any of my calls with Century Link during my investigation phase or at the point of sale.

Just some food for thought for Century Link

Thanks so much

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SNRockyMtns
Denver, US
Jan 15, 2012 5:23 am EST
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As a new customer I was under the impression that I was getting the DVR service and also On Demand capabilities. I went through 5 calls prior to ordering and stated what I was looking for and what I had with Comcast. I won't even go through all of the conflicting information I received via those 5 calls. When my receiver was delivered it was a standard receiver - which I had agreed to because I thought that meant it was NOT HD (since I had been asked if I had HDTV about 20 times). The installer called in to his office when he arrived at my house to ask about my DVR and was told that "the promo code entered for the order had expired" and that I should call and someone would be able to bring me the DVR for no additional charge. (I heard that being said to him via his mobile and it was, in fact, what he told me when he hung up). I called Century Link (was re-routed there from Directv) and after 3 hours on the phone was told by a supervisor that I was wrong and I would have to pay to have someone come out with the DVR receiver. - there was nothing they could or would do for me and there was no such thing as a promo code for the DVR receiver.

I literally just now realized that I also do not have On Demand capability without that receiver (which was something I had expressed was important to me since I had On Demand with Comcast) so I called Directv. I spoke with Mario who told me that since I was within the 90 day window I should absolutely be able to get the DVR receiver I had anticipated without an additional charge - but I would need to call Century Link. I am not sure why I had to spend 3 hours post delivery with Century Link only to be treated so rudely and told that I was out of luck. Naturally I was frustrated by the end of that 3 hour call. I had been with Comcast for 15 years and only switched over due to what I was told I could receive via the 5 calls prior to my official order and sadly the experience I have had with Century Link is now affecting my feelings about Directv. In a time when loyal customers are tough to come by and retention rates are of utmost importance you would think that Century Link would be cognizant of the fact that they have the opportunity to retain a person who had been with Comcast for 15 years.

So, I am going to attempt the nerve racking effort of calling - again- to try to receive the DVR receiver I thought I was getting from the start. I will mention what Directv has told me about the 90 day window and that there should be no issues with someone swapping out my receiver for no additional charge and if I am treated with the same awful attitude, I'll just have to report Century Link to the BBB, I guess.

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7:44 pm EST
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CenturyLink fruad

Had a door to door sales man come to my mothers house and had tricked her into getting Direct TV never did say you needed a dish, and also phone service which she only uses a cell phone. went to cancel the next day they fought her over the cancelling, then she reported her credit card lost so they closed the account thank goodness no charges were made. week later a tech showed up to install the dish in which they claimed theres no dish involved in the begining. tech would not leave ended up calling the Sheriff's Dept and filled no trespassing charges on the tech, and filled 2 complaints with the state Attorney General's office

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moonpies
fw, US
Nov 26, 2011 9:40 pm EST
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"tricked her into getting Direct TV never did say you needed a dish"

Direct TV is SATELLITE TV. How do you think SATELLITE TV comes to your house?

And how can you be "tricked" into signing up for something? It is the salesman's job to sell you something, and it is the consumer's job to do their homework before signing.

"tech would not leave ended up calling the Sheriff's Dept and filled no trespassing charges on the tech, "

...as if the cops have nothing more important to do?

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12:29 am EDT
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CenturyLink poor service

I signed up for Centurylink just under a year ago. When I talked to the rep. he stated that, unlike Comcast, Centurylink's speeds were constant meaning that 1.5mbps was ALWAYS 1.5 mbps. Well, I quickly found out that was not true! I've NEVER been able to get more than .7 mbps and usually it's down to around .5 mbps, which is about the same as a 512k dial-up modem! This was SUPPOSED to be "HIGH SPEED INTERNET". I called to cancel the service due to being dissatisfied with the speed and was told they now have 10 mbps service available in my area.

I agreed to try it out and they were set to "upgrade" me to that speed on Friday. I called Friday night because it was still the old pathetic speed and was kept on the phone for over 30 minutes and told it would be ready in 1 hour. When I checked later I found that not only had my speed NOT increased but I no longer had ANY internet access! Too late to call back that night, I called 1st thing Saturday morning and was told they would have to send a tech out on Monday to check the lines outside the house...even though they worked fine the evening before.

The tech called me when he arrived and stated that the 10 mbps service is NOT available in my neighborhood but that in a few months 5 mbps MIGHT be. He also stated the signal going into the house was fine and thought the problem may be my modem, which was working fine on Friday, and he left another one. When I got home today the old modem was working again but still at the abysmal .56 mbps so no modem was needed.

I set up installation from Comcast for Saturday and then called to disconnect my internet next week and the girl on the phone tried to tell me what a great deal I'm getting on my current speed connection! I wouldn't keep this service now if they gave me 25 mbps service for free!

Warning! Stay away from Centurylink!

Michael Bell

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CenturyLink horrible, horrible service

I've had the misfortune of dealing with this company for years, being the 'only gig in town' for so long. Recently, I had requested unlimited long distance. Was told it would be $8/mo. Great, no problem. It was to be on by SEVEN P/M THAT DAY (a Thursday). By noon the next day, it STILL was not on, so I called, and was told they were going to 'bundle' since I had phone and DSL through them, and I would get a complimentary upgrade to 10 megs on DSL, and that it had to wait until TUESDAY. TUESDAY comes around, and STILL no long distance service, let alone 10 meg DSL. I'm FURIOUS and I call, and they don't like dealing with angry customers, so they hang up on you! EIGHT CALLS LATER, I find out the person who did the original order had it so screwed up that it had been CANCELLED. They also said they could do the long distance immediately, they don't know why she said it would take so long! They were also going to send someone out THAT DAY (Tuesday) to upgrade my outdoor phone box for the 10 m DSL. Here is it FRIDAY and the upgrade has not been done. I call tech support (what a JOKE!) and he said it's because I have a line running from the box to inside the house! And that it is too long, I need a shorter one, because it's interfering and keeping me at 152 kbps! Apparently, just like if your garden hose is too long, it runs out of water pressure, if the phone cord is too long, it runs out of internet. Asked why I'm not using the indoor wiring, WELL!...I was told YEARS ago it would cost me a lot unless I had inside wire maintenance, so, I paid for inside wire maintenance. I have a lot of cats, so it's a bit smelly, so, the repair guy refused to do the work, even though I'm PAYING for this service. SO, I paid for it, and never got it fixed! If I find out I'm being charged extra (I was also told when I got the DSL service the modem was FREE, and now I see I'm being charged $5/mo. for it!), I am going to file with the state attorney general. I am not about to go putting more money into equipment because of some hair-brained 'theory' they have as to why I'm still only getting 512 kbps instead of 10 mgs...BIG difference, and the computer isn't that close to where the box is to utilize a shorter line! I'm tired of half hour MINIMUM wait times, idiots that don't know what they're doing (I suppose if I kink the phone line, I'll stop my internet all together?), and being charged for things I did not agree to!

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Update by about done with centurylink
Nov 28, 2011 8:18 pm EST

Got another note from the AG. They are still lying to them, claiming I called back in April for HIGH SPEED INTERNET, which I did NOT. Again, their record seems to constantly reflect something different than what you actually agreed upon. I agreed on the LOWEST SPEED DSL. Perhaps I shall contact the FCC and FTC anyway, since it seems they wish to keep up this game they play. And why would I agree to pay nearly $30/mo for the LOWEST SPEED of internet? Also, I think I may know why I'm not (now) getting the higher speed...their modem is garbage. The ethernet light never goes past yellow. I bought one recently, just haven't put it in. If that is the problem, they will be hearing from me again.

Update by about done with centurylink
Nov 17, 2011 4:21 am EST

It has finally been solved to my temporary satisfaction, but ONLY BECAUSE I WENT TO THE STATE ATTORNEY GENERAL! And even then, the info they gave the AG was FALSE, and though they made sure to mention the time *I* hung up on them, they, of course, did not mention ALL the times they hung up on me. I wanted the AG to confront the fraud of telling you one thing, then writing something else as a work order/higher price, and the conduct of this company when you try to deal with them without the assistance of any other agency!

Update by about done with centurylink
Nov 14, 2011 8:56 pm EST

And Patti, I'm sure you can't differentiate, since you're getting SO MANY DISGRUNTLED CUSTOMERS BECAUSE OF YOUR INCOMPETENCE! I already dealt with Joel or Joey or whatever his name is, and as usual, HE TOOK NO RESPONSIBILITY, HAD NO ANSWERS, AND TURNED IT AROUND ON ME BECAUSE I FILED WITH THE STATE ATTORNEY GENERAL! And I'm about to file with the FCC and FTC, among others! You are committing FRAUD! When your sales people tell you one thing to get you to agree, then write something else down, THAT IS FRAUD!

Update by about done with centurylink
Nov 14, 2011 8:52 pm EST

GAAAAH! THIS COMPANY IS A NIGHTMARE! I have NEVER seen such INCOMPETENCE! I am NOT giving you idiots any more information, because IT DOES NO GOOD! Stupid idiots can't even tell me what 7x10 is...they're now willing to give me something like a $63 credit, but 7x10 PLUS the $5 I was charged this month for allegedly not paying last month, equals? C'mon, CenturyLink, I know you suck at math, but 7x10 is SEVENTY (70)...plus five is SEVENTY-FIVE (75), which means you've ripped me off by a MINIMUM of $75, and $63 is supposed to 'make it all better'? Does anyone know any good class-action attorneys? I've already filed with the Washington State Attorney General, but now I'm going to the BBB, the FCC and the FTC. They tell you one thing, sell you another, and you're gonna bend over and take it and like it or else! I can see why they're losing so many customers! Every last damned one of them makes EXCUSES for why they're ripping you off, and even try to switch the blame BACK ON YOU! I'm considering going to JUST my cell phone, and to hell with ANY internet! They keep wanting to say I'm getting the 10 megs (which is STILL advertised on TV and online for $19.95/mo, NOT $29.95!), but I am NOT! Speed testing shows I'm getting anywhere from half to one meg, AT MOST!

Update by about done with centurylink
Nov 10, 2011 8:47 am EST

I contacted the above e-mail address, and as always, they will take NO responsibility for it, the excuse this time is because I've filed with the state attorney general. I was awakened at 7.30 this morning by someone from CenturyLink INSISTING on sending someone to look at why I'm not getting the 10 megs, but, that they might have to charge me for it...NO, YOU WILL NOT BE CHARGING ME ANYTHING! After having the two supervisors hang up on me, I got someone else who said he put in for a $40 refund, but ONLY after nearly an hour of me LITERALLY screaming at him, because he's telling ME that the work order states $29.95/mo for the SLOWEST SPEED, and I am telling him what the person SELLING ME THE SERVICE told me, which was a quote of $19.95, and a $5/mo. price cut for TWELVE MONTHS, which means they were overcharging me $14.95/mo! FOR SEVEN MONTHS! But, all tolled, I'm only getting $70 back, when they really owe me another $40 ($35 still for overcharges, and $5 for the alleged 'owed from last month' BS). He kept INSISTING what the work order said, and I kept INSISTING what THEIR EMPLOYEE TOLD ME. In other words, they're basically scamming, it's not even a bait and switch! I had agreed to $14.95/mo for twelve months, to go up to $19.95/mo afterwards! I also told them the SALES PERSON told me the EQUIPMENT would be FREE! Then I find out I'm being charged $4.95/mo for THAT as well! I'm buying my own modem soon, and they can have theirs back. Anyway, apparently someone did actually show up while I was gone...AND DISCONNECTED EVERYTHING! Every time you call them, it just gets worse and worse! I haven't even seen this level of incompetence IN GOVERNMENT!

Update by about done with centurylink
Nov 09, 2011 4:56 pm EST

I just had TWO SUPERVISORS HANG UP ON ME! They DO NOT WANT TO LISTEN, and every time I talk to someone, they have a DIFFERENT IDEA OF WHAT I AM SUPPOSED TO BE PAYING! Again, TWO SUPERVISORS HAVE HUNG UP ON ME RATHER THAN LISTEN! I've been getting charged a MINIMUM of $10/mo. more than I was supposed to for internet at the lowest speed. NO ONE TAKES ANY RESPONSIBILITY THERE FOR ANYTHING ANYONE ELSE DOES! Who is in charge of the whole damned company, because THEY are apparently not doing THEIR job, either! Every person you talk to has a different answer, a different idea of what you asked for, and they claim no responsibility for what I AGREED TO PAY FOR!

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Jennifer Kuhns
, US
Oct 16, 2017 6:50 pm EDT

I wish I had another option. Centurylink is one of the only ISPs in my area. Service has slowly, steadily degraded and now our internet speed is barely above dial-up, yet we are billed for full internet service. We also have DISH internet, which is much faster, but is limited to 50 gbs per month. I operate a small business and need consistent internet, so I now pay for both ISPs. I have complained to Centurylink many times, only to be told that nothing can be done. They explained that all of the internet gets used up by other customers by the time it gets to me, and there are no plans to upgrade the system. Yet, the bill remains the same. I have been looking for a class action lawsuit to join. I'm so sick of seeing ads for Centurylink bragging about how much they care about rural customers. This is clearly a lie.

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Victoria Sine-Millward
, US
Jul 25, 2016 9:06 pm EDT

CenturyLink is the most deceptive companies I have ever encountered. The third party billing is the thing that broke the camels back for us. Every month third party billing would appear on our bill and every month we called CenturyLink who passed the buck to the third party. Now since CenturyLink controls the billing it would seem logical that they also control who the bill for when the disclose private information which they are suppose to protect and NOT share with their third party. We have no idea who these third party's or who gave them the authority to charge us with bills that ranged from 13.05 up to 79.00 every single month. When we told both CenturyLink and the third party that we did not authorize or use the third party and we would not pay the charges we were told that credits would be issued and that it might take 30 days, well you guessed it 30 days and more charges and yet another third party bill so we called again and this time we were told that there was no record of us calling and that we would not be given a credit so again we refused to pay any third party charges and went on CenturyLinks web page as instructed and blocked third party billing and like every month before we got a bill with two third party billing at 50-85.00 per month which doubled our bill which was a negotiated contract rate which was NEVER correct to begin with, after 17 months of this same ### day in day out month in month out I SNAPPED I terminated the service with CenturyLink and filed complaints with the FTC, BBB, CPFB, Utah Attorney General and in the process of filing a law suit against the CenturyLink and both third party deceptive business practicing FRAUD. The kicker for them is they all participated in fraud and that involved the IRS who is getting a long letter detailing the issues and itemized bills for the last 14 months which shows double triple and creative tax collecting which I doubt is ever sent to the IRS, The math errors is just a joke, my 6 year old grand child could out math these low life thieves and that is all they are THIEVES. See all of you in court and I guarantee that I will be the one walking out of the courthouse with Judgements against all of them. They deserve to have criminal charges brought up agsinst them and I hope that Utah's AG will hold them to the fire...Victoria Millward, just one more person screwed blued and ripped off by these con artists...I hope someone does the same thing to their parents or their children or anyone they love...

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Theresa Ann
Mesa, US
Sep 14, 2012 9:26 am EDT

I too have a huge complaint against Century Link. Lost service on Wednesday, called technical support and was told that it was a known outage and there was no service person available until Sunday. The degree of sarcasm and total lack of concern or of and type of customer service was evident in the person's voice who handled my call. They do not care and to be correct they probably could care less whether you have phone service or not. I ask if I was going to be credited for the lost days and was told that after my next bill came I could call customer service and ask for a credit and then they would determine whether or not to issue a credit for lost days of service. TOTALLY unacceptable! Who out there can help me?

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CenturyLink disconnection fee is outragous

I had my business phone with this company for years which I operate out of my home. I moved down the street and had the service terminated 13months after moving and they claim I terminated my 3 year contract 13 months into it. I wasn't even aware I entered into a three contract when they moved the phone number. They never even came to the house, the did the move from their office. I have another business with phones with them as well as internet. I called and was told they would take the fee off if I brought the service back up.

I think I will cancel them all and go to Vonage and cable internet.

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CenturyLink poooooor service

About 3 months ago I got a bill from Century Link for twice my normal bill. I contacted them to let them know it was paid. Come to find out our account number had changed so it went to the wrong account number. They told me it would take 2 months to correct. In the mean time I was shut down on all my services. I was sent past due notices and received several notices on my computer. Then I got a notice that my Verizon was going to be unbundled. When I called to find out what my bill was when the smoke cleared on all the account stuff and found out that CL unbundled me for no particular reason. The agent blamed Verizon and asked me if I wanted to rebundle. I said NO I need to find out what is going on first. I called Verizon and they said it wasn't them and connected me to one bill. They said the request came from Century Link. They also said there was a request from CL to rebundle that day. I asked for a supervisor to call me back and no one has called for 3 days now. I cannot believe that I have had service from Qwest for 15 years without an issue and now many issues including adding services without my permission. My bills with Verizon are really messed up. My due dates have changed with CL and Verizon causing more issues.

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CenturyLink dsl upgrade bait & switch

I received a "free" upgrade flier in the US mail for my DSL from 750 to 1.5 mbps. The flier said no catches, just because I have been a customer for many many years. OK, what happens after the year of faster service? The speed goes back down and nothing changes. So I did it. A week later, using speedtest.com I see no change in speed. I call and they said no order was put through. They look for the offer code so they can put it in and the rep comes back on the line (after trying to sell me other crap), and says she found the code. She can do it...BUT when the 2x faster free upgrade year is up my price goes UP $10 a month. What? I told her h*** no, I won't have anything to do with them. If I did not have an alarm I would have ditched these people years ago. So they tried a bait and switch with a "we love you because you're a long-time, on-time paying customer"...oh, and by the way, this is a back door way to jack up your rates if you're not smart enough to ask. Unethical. Deceptive. Crooked. And they wonder why people are dropping land lines left and right. You're not making any friends with your old customers by treating them this way. Now I will look for every way possible to dump these people. I don't need a voice line because we use cell phones. But I have to have it to have the alarm line. And I HAVE to have the alarm. You've been warned.

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CenturyLink pathetic and overpriced service

After about 6 hours on the phone today, our phone battery even died, we have called time warner cable and are sWITCHing over to their services within the week- bundling our tv, phone and internet will save us $100 with twc. We are still at this moment on the phone with centurylink trying to get our internet running. After an apparent outage last night, we lose connection every 10 minutes or so for about a minute or two. This makes it impossible to do any conference calling, streaming etc. They can't fix it, they have no clue-we've gone through 2 modems and nothing. They can't even figure out how to test the line-the one woman was so stupid she just transferred us. I don't know why they make notes on the account as no one reads them -they continually request the same thing over and over. I am done with them- had them for 7 years and august 7th i'm done with them. I would suggest NEVER using them. They have changed names from sprint to embarq now to century link-that should say something. pathetic…

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CenturyLink Harassment and fraud

On 9/9/11 I received a message on voice mail that I was the primary suspect in a criminal investigation. I called the number that was left which was [protected]. The person claimed to be a Kevin Foster. He sounded foreign and his name was likely an alias. I called the number and a person claiming to be David answered the phone. He sounded exactly like the person who had left the message. He claimed that I owed an online cash advance company called Cash Advance $398.32. I told him that I haven't dealt with a company by that name. He said that I would be arrested if I don't pay in full. I repeated that I don't owe any such company anything. I think asked for his name and the name of his so-called law firm. He then hung up on me. I looked up the phone number online and it belongs to a company called Global Solutions Local Services, Inc-FL. Has anyone ever had this happen to them? And who else can I report this incident to?

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stephanie neville
attica, US
Oct 14, 2011 10:20 pm EDT

She was afraud an i wanna know why she was calling my home asking 4 my husband but did not wanna talk 2 me if it was a cancer organization. I want answers an i want them now! phone [protected] Stephanie neville

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NiteMare
rockledge, US
Aug 02, 2013 5:01 pm EDT

My daughter has had 7 such phone calls since 7:30 this morning. when i called the number back it was a bunch of east Indian's. they answered the phone with names like"
" mike, Pete, Tom, & Larry" when I told them that the person they are looking for doesn't have that phone number anymore they told me to f@#k off and to go to hell. I did a reverse look-up online and it comes back to Global Crossing Local Services Ltd-FL in west Palm Beach Fl. I have since reported this to local police and was told it is a scam to get information for Identity theft. and they are going to get with W.Palm P.D. And W.Palm Co. Sheriff to see if they can PUT THEM OUT OF BUSINESS. They were very nasty on the phone and threatening also.

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the king
Bolivar, US
Dec 04, 2012 1:05 pm EST

I just received a call from Global Crossing Local Services also.They called me twicein 10 minutes. No one is there when i say Hello.
It originated from Columbus, Ohio region.I never heard of them.

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6:07 pm EDT

CenturyLink this is a really incompetent company, avoid like the plague

This is a really incompetent company. Avoid like the plague..They have no professional ethics. Customer service sucks huge time and they cheat customers. They openly debase other service providers by pointing out fake negatives. They even charge you a fake $200 cancellation fee even when you did not have service installed in the first place and you canceled because they could not get you connected. The customer service is terrible. They place you on hold for hours and then hang up after the wait. How can a company survive with such terrible ethics?

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CenturyLink customer service

Just had the WORST customer experience I've ever had in my 64 years! Called rep in Bosie to question my bill. I had suspended my "winter" phone and internet and did not get a credit! Therefore I would be paying for something I DON"T have or need! The rep was quick to tell me it would show on next months bill and I said then you will need to issue a temp credit or make a notation as I don't want to pay for something I don't have. She informed me it would appear as a credit NEXT month...did NOT listen to a thing that I had just said! Also she adv she would not make a notation or anything else! I ask for a supervisor 4 TIMES she refused and then adv supervisor refused to take my call! I have been a manager in Customer Service for 46 years, yes 46 years and I have NEVER refused a call from a customer! NEVER! She insisted knowing what I wanted to discuss with the supervisor and I advised I was reporting HER...she adamantly refused. I told her I would call Corporate Office and she said Go ahead call Corporate! I have been with Qwest, now Century Link, for 20 years in Phoenix and 20 years with Bell Telephone in Texas! I was appalled to say the least! I did call Corporate and after calling twice...long distance...finally got Customer Relations. Called a friend to tell her about the incident and she told me after 40 years, yes 40 years she had cancelled EVERYTHING with Qwest/Century Link due to yet again, customer service! Sad they are losing "long term" customers due to something as simple as GOOD SERVICE!

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about done with centurylink
Raymond, US
Nov 17, 2011 4:27 am EST

Wrong, again, Rich. The fact that you're here shows you're trying to cover up, and I have already contacted the others who contacted me through here, and again, every one of you has disavowed any responsibility towards your company. I've been hung up on when they didn't want to deal with it. I've explained endlessly that what your sales department told me is WAY different than what they wrote on YOUR end, and way different than what I got charged, and I'm NOT the only person to experience this. That no one is doing anything about employees doing this to customers amounts to FRAUD. I finally got most of my issues taken care of, but not until AFTER I contacted a government agency! So, to anyone experiencing the HELL of dealing with the incompetence of this company, I say, save your blood pressure and just go to your state attorney general's office, the BBB, the FCC, the FTC, and every consumer advocacy group you can find! Maybe THEN they'll start shaping up and taking responsibility!

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about done with centurylink
Raymond, US
Nov 10, 2011 9:35 am EST

Rich, if that were true, why does NO ONE at your company seem to understand English? Why does NO ONE want to LISTEN, instead, they try to talk over you, and when you demand to be heard they HANG UP ON YOU? This is NOT an isolated incident, as this site shows! NO ONE at your company wants to take responsibility for what your sales people tell people. They agree to one thing, then they write up a work order for something different, and NO ONE will listen to you when you tell them that is NOT what you agreed to..."Oh, but it is, for I have it right here in black and white!" I've also filed with the state attorney general's office, so now you refuse to even speak to me on the matter. On one occasion, I was hung up on EIGHT TIMES. Today, TWICE. Because no one wants to listen, they just want to BS you and make it so the company always comes out as right.

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CenturyLink unsolicited calls

Even though I have a mobile phone and have signed up to block unsolicited calls, I received a call that said I could press 9 at anytime, which I did before I learned more than if I was interested in making money. I noticed another complaint on your website and I borrow from it: "I have no relationship to this company. I am on the "Do Not Call" list so they should not be calling me. Their calls are aggravating. I am concerned that they are connected to some kind of burglary gang and they are checking to see if any one is home so, if we are not home, they can notify their accomplices and burglarize our house. I want these calls to stop!"
Nadine [protected]@blyseth.net

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Smekart
Port Jefferson Station, US
Mar 14, 2013 1:25 pm EDT

I have been receiving phone call at my Job from a Joseph O'Brien and now he has taken it to another level he has not called my employer personal home # i have filed a complaint with the police department and with the FTC. This Company # is [protected] and they are Global Crossing Local Services Inc. they are located in Watermill NY.

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Agravated in CA
Vacaville, US
Feb 07, 2013 2:42 pm EST

I've been recieving calls from this number for several months. The calls are pre recorded, the caller identifies himself as Basil Baswin and the content of the call is a pitch for some sort of MLM business scam. Both my home phone and my cell are listed with the national do not call registry. These calls have been coming to my cell phone which is linked to my business. I have filed a report on this caller with the do not call registry.

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CenturyLink customer service

CenturyLink jacked up MyAccount:
https://skydrive.live.com/redir.aspx?cid=ecc340b486192ecc&page=play&resid=ECC340B486192ECC!118
Refuses to fix the problem.

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psr1lady
Ash Grove, MO, US
Aug 17, 2010 1:38 pm EDT
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The worst customer service representatives I have ever dealt with in my entire life! The outgoing message on their customer service line actually says they pride themselves for their "excellent customer service" -- what a joke! Over the course of 2 business days, I have spoken with 8 individuals from their company. I was treated with rude sarcasm and placed on extensive & excessive holds. I finally contacted the corporate office in Monroe, LA -- The receptionist who took my call said she would have Donna from 10Q call me back. She went on to say that Donna was the wife of the police officer that sits at next to her all day long! Can you believe that the receptionist has an actual police officer at her side? She said it was protection from irate customers who may want to take their frustrations out on her. Wow! This is the most bizarre work environment I have ever heard of! I worked in the Nation's capital for over 12 years in the 80's. There were some unfortunate security issues -- but nothing would have warranted that level of security in a corporate business office.

Donna called & left me a voice mail with the same customer service number I had been dealing with all along. Instead of leaving a direct dial number or even attempting to call me at a later time. So I called back & spoke with Kaye, the receptionist. She informed me that Donna had been very busy all day -- to which I said I also had been very busy over the 2 full days I had been seeking assistance to no avail. I think I need to remind them that my time is as valuable as theirs. Those hours on the phone with their poor excuse for customer service are hours I will never get back and they don't care!

Needless to say, I have opted to cancel my service with their company. They have no customer service and their COO is only concerned with the almighty buck - she needs to realize that the bucks come from the customers - not the acquisition of other companies. You are losing and will continue to lose customers fast! So long!

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cantblveinbusiness
Foristell, US
Nov 17, 2010 8:34 pm EST
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I am extremly upset! I ordered service last week on wednesday and I was told that it would be set up the next day. The next day I find out it will be set up on monday. When I attempted to cancel the service on friday, because of how poorly I was treated (I stayed on hold for 20 min to be transferred to a supervisor that I did not request so that theycan tell me what I already knew), I was told that my refund might be sent out to me via snail mail within 60 days when I paid with my card. When I called back only 30 minutes later to un-cancel my service, I was placed on hold for another 20-30 minutes bc the rep wanted to rush the service and have it set up by monday at the latest. Monday morning I call in to make sure that it will be set up, and I was told it was already set up. The next day I find out that it will not be set up until wednsday. Wednsday the technition leaves me a message to tell me that he is on his way and that I need to be at the home for him to install the connection. I was NEVER told that once all those times I was on the phone for 45 minutes at a time. I should have stayed with charter to have the same crappy service!

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saryawwad
Fort Collins, US
Feb 18, 2013 10:31 pm EST

My story in short, I have been a CenturyLink Customer for 10 months, my bill is not consistent. I have called CenturyLink "CUSTOMER SERVICE", I spoke to a the first Rep, after explaining my issue he said he will have to transfer me to a different department, After about 10 minutes, I spoke to another Rep and went through explaining my issue, unfortunately this Rep have to transfer me to a different Rep. Finally, I thought I got to the right Rep, she started out being so rude, she already knew my issue I guess but acted like she didn't know anything and I had to tell her my issue again, and then by mistake she said that she already know my account number..how?
After telling her my issue she hanged up on me.
I tried calling again, only to get back to the same loop of Reps transferring me to other different reps. In total I had to reinstate my issue 8 different times. After about over an hour on the phone to get this issue sorted out, I got to this very rude Rep which told me that she can't do nothing for me. I am so sick of this company which is playing monopoly in my area. This is a warning stay away from CenturyLink.

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scooterg
, US
Apr 02, 2012 9:00 am EDT
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I worked for Centurylink in customer care for almost 2 years it’s truly a terrible company.

Centurylink does not have a dedicated customer care department it’s a sales department.

Centurylink looks at the calls to customer care as $$$$ signs. They looked the other way when

top sales associates slam accounts with products and services. If you weren’t top in sales you

are treaded like dirt and always threatened to be fired if you didn’t meet sales quota. People

would get fired on a weekly basis and the training classes which we called our replacements were

constantly churning out new agents. I’m shocked they don’t get giant fines for over billing. To

give a couple examples for the state of Florida during the full year of 2011 when a customer

went on vacation mode they didn’t get the discount unless the customer called in every month for

it and when they came back from vacation the system would charge them a $53.00 connection fee.

Another example when a customer calls in to add a call feature the system auto charge the

account a $53.00 connection fee as if it is new service. Centurylink was aware of these over

billing problems and never fixed them. I would give thousands of dollars a month in credits

because of the dishonest over billing. These are just a couple examples of many! You know you

work for a bad company if you won’t even subscribe to their service. I started to look for a

better job when I received my first write-up for falling short meeting quota I had 89.10% and I

need 90.00% to goal to meet quota. I’m happy to report I no longer work for Centurylink as they

are paying for me to look for another job via unemployment. Two weeks after being fired

Centurylink is downsizing because sales are bad and the call center I worked at in Altamonte

Springs Florida is closing on June 1 2012 and everyone is being fired. I can’t say I feel bad

for the supervisors! You should stay away from this company at all cost!

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CenturyLinkJoey
Greenville, US
Nov 18, 2010 2:36 pm EST
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cantblveinbusiness,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you're having with our company. I would be happy to look into your issue to see what we can do to help. Just email us at Reachout@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com

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Tennisace
Columbia, US
Nov 17, 2010 8:58 pm EST

my only comment as I have mentioned to most consumers, check with BBB before making purchases, or buying out of sure impulse or even referrals...you check yourself...cause you never know...that is the problem with verbal contracts...we as white folk have that problem trusting in our own, because we share the same skin..wrong...demons are all around, even in your own skin

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Sanlouday
Floral City, US
Oct 27, 2010 4:21 pm EDT

at least you have a choice to change to another provider. Where I live that is the only choice. And they know it.

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CenturyLink harassing calls day & night to us and our family

These people have called us...and our family and employment inquiring about personal information about each of us. They text messaged an elderly relative about us . They call and text at ALL hours of the day & night. They are harassing us and continue to call family members frightening them and up setting they're lives..What can we do please help!

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lewisjr
, US
Jun 07, 2012 9:32 am EDT

These people call day and night. Starting and 8 am going to 10pm. I just pick up phone and hang it right up. I am so tired of scammers and telemarketers. Wish our government would stop them, but how do we stop the international scammers?.

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CenturyLink poor dsl service

I to have issues with Century Link. Performance and speed degrade through out the day. They have frequent DNS server problems. If you connect to a corporate VPN your speeds will reduce by 50% on a good day. I have several colleagues like myself who work from home. We all have the same cloned laptops, but different ISPs. We checked our speeds at Speedtest.net while connected to VPN. No one experienced any loss except your's truly. I am the only one connected to Century Link. Their answer is to sell me their router/modem combo for 5.00 /month. Their support people say they will escalate to engineers, but when you call back days later to check status, no one has any record you called in with a problem and they never follow-up. It is a constant battle. They have cleverly set up their own speed test in their sandbox. If you use internet speed tests and get poor results they have you check in their sandox. If all is well then you are SOL. This in itself is bovine scatology. They are supplying the pipeline to internet. They have obvious problems in that pipeline. But to test they never go into that pipeline. I started with this outfit when it was Sprint, in the very early days of Broadband. It was fine. Then Sprint sold to Embarq. Embarq sold to Century Link and it is geting much much worse. Overall this is a terrible company that offers a poor product, with abysmal support and it seems no plans to upgrade their backbone and hardware. I left them 1 year ago for cable. They convinced me to return with a promise that their problems were fixed and increased my B/W to 10Mb/s. I was dumb enough to do it. I have 2 months left on their 1 year contract and I am gone, never to return. I have often wondered if the state law enforcement or consumer protection should get involved. They are charging for a product that do not reliably deliver and frankly if you are not a heavy user, you may not realize you are geting screwed.

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Update by 19ertim
Aug 29, 2011 2:43 am EDT

Hell yes. What's even worse is their website. You compose your comments and Click Submit. New page opens with an error. Can't be sent. This company does not care

Update by 19ertim
Aug 26, 2011 9:28 pm EDT

I only have one other option and that is cable. CL is a terrible company. Even if they did fix their problems I would not come back.

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VanDrews
Aurora, US
Jun 01, 2014 4:13 pm EDT
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We recently moved from Arizona to Colorado, closed our usually poor service in AZ and reactivated our CO service which had been suspended on vacation. I supposedly got faster ISP service. Instead I got little or none.
The homepage, email et al constantly freeze. "Century Link is not responding" is a constant message. Century Link can not access the Internet and the Internet can not get Century Link to respond. Microsoft recognizes that Century Link has a problem and says they are attempting to diagnose and correct, but nothing changes. Calls to Americanized service reps in India only lead to assurances that the connections are all 100%, as is my modem. "The problem is with your computer; you are probably infected with Mal Ware". My ISP promised to incorporate virus protection but the reps are apparently trained to deny all culpability on CL's part and blame the customer.
Clicking on email or Internet links usually results in the site freezing and eventually disappearing in favor of a white or black screen.
Trying to reply to or forward email can sabotage your entire session. I am constantly recycling my modem and rebooting my computer. Composing an email can often be done only by laboriously typing one letter or word at a time and waiting for that letter or word to register before typing another. It has taken me 45 minutes to compose and send a simple email which should take only two minutes. Task Manager is a joke. I could go on but the only solution is apparently to change ISPs.

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jbfirebird
nowhere, US
Aug 29, 2011 2:50 am EDT

dsl is just a bad idea to go with period. dsl connections are so fragile. thunderstorms, old wiring, long phone cords, stereo speakers near the phone line; all of these can cause issues with the connection. even alarm systems can cause problems

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CenturyLink bad service

I moved into home in October and established service with Qwest. That was my mistake. My phone and internet NEVER worked. I canceled internet in Novemeber, but tried to get them to fix phone service. It never happened. I set up service calls via automated service call, and they never showed. I finally called and talked to a human in January and they finally came out - and charged me $85 to say there's nothing wrong. My phone still didn't work. I canceled all service with them, but of the 429.10 they billed me over the months, they refunded only 104.27? By the way - COMCAST is working FINE, and were very responsive. Repeated phone calls to Qwest = runaround. I would NEVER recommend using QWEST unless, of course, you want to get ripped off and have no service. The technician even VERIFIED the service wasn't working and the phone was never used, but they would not credite my account as it was not "their fault" the line was not working? (even after they made documented repairs?

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CenturyLink bad service

century link internet & prism tv sucks! we had it installed back in April in order to lower our bills some. What a mistake. I want my comcast back. Since day 1 service works 40% of the time. Not one single day goes by without a problem with internet/tv. I work from home & rely on my internet yet it goes out every single day for a portion, the rest of the time its too slow to even open a page. I test speed daily and rarely do I even get over 1mb(whatever the abbreviation is) when im supposed to get 10. I am losing money every day since i got this service. How can I work, when my internet doesnt? Then the prism TV- the worst. Every day the Tv shows freeze up when they dont, they will freeze up for 5 seconds, work 5 seconds, freeze up 5 sec and so on. The main DVR doesnt have as many problems as teh regular boxes in our bedrooms. My daughters have to put a DVD in daily because TV wont work. The past week has been more than frustrating- for 1 weeek we have had no TV in teh bedroom except for 7:30am to about 2pm but we cant watch recordings at all. Then last night the effed up service, we had no tv when we did get it back every single one of our recordings was deleted. which seems to be pretty common. half our recordings will just go missing. what the hell are we paying all this money for, for a service that does not work even close to 100%. With comcast whenever we lost service they would automatically credit our account with a partial refund. Century link wont even acknowledge the problem, they give every excuse in the book to make it not their fault. Ive read all the complaints why are they not doing anything about it. Why would they want to have such crappy service. I never ever had to deal with anything like this with my comcast. No wonder century link makes you sign a 1 yr contract- they know they suck. I just want 1 day where i dont have to be so frustrated with my TV or internet. the stress this causes me is ridiculous OH and on top of it all they didnt send us a bill for 3 months, now we owe 530.00 in full. They said they sent to email which we checked- not even in spam. many times we called up about where our bill was but they asked for phone number & acct # which we had neither so they wouldnt help. Hello..they cant look up our name & address? ###s~~~

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CaptBilly964
Phoenix, US
Mar 26, 2022 1:11 pm EDT
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We have had Century Link and Direct TV for the past 14 months. We've had issues that are frustrating mostly due to communications issues with "Customer Service" located in the Philippines.

Our biggest issue has been pixilation requiring us to completely unplug from the wall, then wait a couple of minutes before plugging back in. Then we go thru the TV/WiFi/Direct TV reset. A giant pain in the rear!

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rodon
, US
Sep 15, 2016 11:25 am EDT

had Century Link package with 20 meg internet, prism installed in May 2016, we are in Fort Myers, FL. First 3 or 4 weeks everything was fine, since then now about 10 to 15 times a day we will lose the signal for about 30 seconds to a minute, then comes back on for awhile. we get a message on the screen that says signal lost, gives us the list of things to try such as unplugging modem and resetting set top boxes etc but if we do that, it doesn't stop the problem from recurring, utterly frustrating, chat with customer service and all they want to do is sell you more services or a Verizon cell phone plan. Awful company.

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NJtrek
, US
Sep 06, 2016 2:03 pm EDT
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I switched to Centurylink Prism Premium HD DVR/Phone/40Mb Internet in Februray 2016 from Comcast. My motivation for switching providers was entirely price-driven. Centurylink quoted me $175/mo plus taxes for the equivalent service that I was paying $260/mo plus taxes to Comcast. Comcast is legendary for poor customer service, so the bar is set pretty low, but Centurylink takes customer service to a new low. The issues I have with them include:
1. My monthly bill is $315; not the $175 plus tax I was quoted. Even when I sent them the written quote from the kiosk in the mall, they would not honor it. They told me that the quoted pricing doesn't exist.
2. My Prism Premium service includes HBO. With HBO I am supposed to have access to HBO GO online. When I login to HBO GO with my Centurylink email, I receive a message that my Centurylink subscription does not include HBO, and my access is denied. I have called Centurylink at least 6 times since May to get this resolved, and so far no success. When I called 2 weeks ago about this issue, they assured me that it would be resolved in 48 hours. As of today it is still not resolved. I called again today, and they told me it would be resolved in 24 hours. I doubt that, but we will see.
3. Centurylink's OnDemand service is incomplete. For example, they do not carry HBO OnDemand in HD, only SD. (If they did, I wouldn't care so much about HBO GO!). They also do not have all seasons of Game of Thrones on HBO OnDemand. They are missing episode 3 of the HBO mini-series "The Night of". They are missing the the current season of "The Last Ship" on TNT OnDemand.
If you are considering Centurylink Prism, I suggest you reconsider. While all cable providers are sleazy and underhanded, Centurylink is the worst of the worst.

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Centurylinkvscomcast
, US
Apr 29, 2016 10:26 pm EDT

Ive had centurylink a long time, and still do. Ive also got friends everywhere that have it as well, we all love it. The price is totally reasonable and the best part is i run my business onlinr so i have to rely on security a lot which comes on handy with them because they dont have a shared network. Which when i had comcast before, they were on a copper-shared network, everyone in a 5 mile radius was creating too much traffic and slowing everything down, and that even decreased security levels even after all the firewalls i had put up. Ive gotten my bank information stolen because of it, and im outraged that they wouldnt even acknowledge that. They say its not their fault, but you tell me how sharing a line with everyone, and not scrambling your ip address every 15 seconds is not your fault. When i had them, it was pure ###.
I payed for 100mg/second.
I was gettimg about 40mg
I payed for 1080hd, which is bluray quality.
I got 720hd instead, dvd quality.
My home phone had a lot lf static in the background. Calls always dropped. Their home security system is a joke, i called them to see what they do for security systems they told me i was gunna get cameras around the house, a security light and an alarm system. So i asked a neighbor about their security system with xfinity, they said they told them the same thing but when they came out their all they got was an inside camera (WIRED) EXTREMELY LOW QUALITY PICTURE. WITH LAGS.
Window and door alarms and an alarm system. No outside cameras no security light.
So basically their security works after someone breaks in their home. What good does that do. Plus comcast is constantly changing their bill. When we had them inhad 3 tvs, no movies nothing big. I had internet and phone. I paid for the install which was a mistake. Wires weremt buried properly. Install guy didnt know ### about anything it seemed. We pay about 300-400 for the install.
On top of that our first bill was about 275 so what i had to pay for my first bill was about 500 and then they said the price would lower or something after the first month. Which i thought was fine because thats how services work. First payments are always the biggest. Well that wasnt the case...my bill every month was 300$ they wouldnt tell me why...i asked if i could just add premium services and actually have all their channels because thats what your supposed to pay for the whole package. They wanted to raise my bill another 50.
$350 for 3 tvs. Phone and internet. No thanks im glad i have centurylink im now only paying them 150 less than comcast. So id definitely recomend them.
Trust me im satisfied completelt. Give them a shot, they offer 30 day satisfaction for a reason. Take advantage of that ###.

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DonkeyPunched
, US
Jan 02, 2016 12:41 am EST

Same issues in Colorado. I know the managers on a first name basis. Freezing TV, recording problems, inconsistent internet speeds, phone issues, set top box issues, modem issues, just to mention a few. If you want to spend hours on the phone with CenturyLink, and have a technician show up on a weekly basis to switch the firmware back make the move. The FCC needs to shut this service down as this is criminal. "We can't issue any credits until the service is resolved" Broken record!

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oiuyykjiydcrr
, US
Dec 04, 2015 8:32 pm EST
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I've had many providers of TV signals and have reached a new low with PRISM. This is the worst I have seen since free TV. I could type several pages of why to avoid this product but will narrow it down to "the product is unreliable and stinks"

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Bucky Badger
, US
Nov 22, 2015 11:55 am EST

I agree with the complaints. Centurylink prism TV is great if you like your reception to freeze every few days or to loose your signal and you really enjoy rebooting your system often. Although rebooting doesn't often fix the problem. And if you dislike talking to someone on the telephone, you found the right service as you spend more time on hold then you do talking as some one rarely answers on their end. You know you are in trouble when the message in essence says "We know you enjoy wasting your time on hold so please continue to hold". When I did get through, the rep suggested I switch back to Direct TV. To me that was like going from the frying pan into the fire. I am going to a local Centurylink store, a second time, to see if i can get some service there.
Jim Hruby

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jcrmi78
, US
Sep 10, 2015 8:11 pm EDT

I am thinking of Prism tv, the adds show you can connect anywhere within your home without a box, is that true ? I currently have Direct tv, $100 month basic, lot of channels we'll never watch; hate paying that much for tv, almost rather go back to antenna . Have CenturyLink internet, is ok, $45 month

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uspetheather
, US
Aug 20, 2015 11:05 am EDT

I have Century link, my internet goes out every single day, the modem I rent from them isn't compatible with my older laptops or my blu-ray player. I have called to complain and they told me to take it up with the people who made my laptops and blu-ray players..Dell and Sony. I asked for a tech to come out to try to troubleshoot my computer issues and he called and cancelled saying it was an "outside issue." Oh yeah, and century link renewed my contract without my authorization. They claimed I made a phone call to them on a certain date to renew my contract, I checked my incoming and outgoing calls for that date and week and I had none to century link, my only phone calls that week were to my boyfriend and sister. STAY AWAY FROM CENTURY LINK!

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WVH
, US
Mar 19, 2015 1:16 pm EDT

I currently have CentruyLlink for phone and internet service and Direct TV as a bundled package. I will say that I have had very few problems. Internet service out only a couple of times for a limited time. TV service is excellent but expensive so I thought I might give Prism a try but after reading these comments...no way. Look CenturyLink, there is no excuse for such poor service, if you can't run a service properly, then get out of the business.

WH
Colorado

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CenturyLink poor "high speed" service

I have an "up to 10mb" service from CenturyLink. Right now, I'd be happy if it reached 3mb. At least with 3mb I would be able to stream an SD movie from Vudu. I should be able stream an HDX movie any time (needs 6mb) but I cannot ever get this speed from CenturyLink. My last 20 speed tests over the last 2 months have typically ranged from 1.5 - 3.0mb. I am tired of wasting my time with them on the phone. Every time I call, I have to go through the same old routine (running more speed tests, attaching my laptop via ethernet to "eliminate the wireless" and retarting the modem (which I lease from CenturyLink because I was sick of them blaming my modem). In January their technical support team spent days at my house claiming that 10mb was tested on the line so "it must be something in my house." They replaced the modem and ran all sorts of tests but were puzzled by the speed test results. Eventually, they confirmed they had to replace a board at the local NOC. My internet came back up to 8-10mb for about a week and has never been close since. Every time I go to watch a movie, it buffers due to speed issues. I don't have the time to sit on the phone to their technical support team for 45 minutes every time this happens. I am sick and tired of it. My service is basically unusable. That in itself is bad enough but it's even worse knowing I am paying for a 10mb service and rarely getting a quarter of that. If you bought a car and it only came with 3 wheels it would drive you nuts. That's how I feel. I can't change my provider otherwise I would. You'd think someone in CenturyLink would be prepared to help me. Joey, you have been good enough to respond to some similar complaints. I'd appreciate it if you could help me. Shaun

Read full review of CenturyLink and 6 comments
Update by Picto
Aug 19, 2011 5:11 pm EDT

Like i said, they have admitted they have a problem providing the contracted service. They have agreed with me without execption. They are even compensating me by charging me for a slower-speed service until they can remediate their issues. (which they are applying retrospectively over the last 3 months). I think this speaks volumes about my original complaint.

Update by Picto
Aug 18, 2011 7:52 pm EDT

"If you can keep your head when all around are losing theirs..." - Rudyard Kipling. Look, I'm not trying to sue them. If I were, the fact that they haven't agreed a range would be contractually significant. This is a question about being reasonable (and reasonable advertising about the functionality of a service). If I follow your logic, as they haven't agreed a minimum speed, you are suggesting that I should accept 0mb too. Don't be ridiculous. On their wesbite, they advertize the service as follows: • "Go consistently fast all day, every day with speeds up to 10 Mbps" • "A network designed to give you consistent speed every time you log on" • "More speed to stream the latest videos on sites like Hulu and YouTube." Be honest, wouldn't you be disappointed if you bought the service and didn't get a consistent speed nor were able to stream anything?
Anyway, my final vindication is this: They sent a senior tech out yesterday and he confirmed there is a major problem at the NOC affecting multiple subdivisions and it is going to take at least 2 weeks to resolve it.

Update by Picto
Aug 17, 2011 11:23 pm EDT

To the first responder, you're wrong. I signed up for a "up to 10mb" service. I don't expect 10mb consistently (that would be unreasonable) but I certainly expect speeds greater than 3mb. If the manufacturer of your car specs it as being able to do a top speed of 100mph and you get 88-92 out of it, you'd be okay. If it only did 30mph you'd go nuts. I also expect it because CenturyLink told me I should expect speeds typically around 8-10mb. There's a problem. It's not "what I signed up for."

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The complaint has been investigated and resolved to the customer’s satisfaction.

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jbfirebird
nowhere, US
Aug 19, 2011 7:13 pm EDT

it only speaks for your OC if you average below 3. which, from the sounds of the OC, is correct. but, if you average between 3-10, they probably are going to say your good since 3-10 is the speeds for cable internet. this is assuming they arent guaranteeing higher speeds

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jbfirebird
nowhere, US
Aug 18, 2011 10:54 pm EDT

i understand you arent trying to sue them and i understand about the service speed should be reasonable to what they advertise. But, at no point do they state 8-10 mb. of course 1-(-)3 mb out of 10 isnt reasonable to the average person. but, they simply said, up to 10mb. for it to be considered a high speed cable connection, it will base off of the following
1. Dial-up. 56kbits/s

2. DSL. 512kbits/s - 3mbits/s

3. Cable. 3mbits/s - 10mbits/s

so, unless they state otherwise in any of their terms of service or advertising, you should be guaranteed 3-10

average speed on a highway is a 65mph limit. thats a limit. you do not have to go that fast. most times, higways dont have a minimal speed posted. therefore, you can go 20 if you wanted. other than the obvious obstruction of traffic, this is legal. However, on an expressway that has roughly the same speed but also posts a minimal speed, you have to go a speed within that range. what you signed up for does not have a guaranteed range setup.

at no time does their advertisement tell you that 3-10 isnt what they advertise---"Go consistently fast all day, every day with speeds up to 10 Mbps" • "A network designed to give you consistent speed every time you log on" • "More speed to stream the latest videos on sites like Hulu and YouTube." i stream video all day long on 3mb whether its netflix, hulu, youtube.
obviously, if you have an "up to 10mb" setup, you SHOULD get higher speeds and if you dont, then there is something wrong. But, you may want to contact them to see what the guarantee is. but, once you start gaining speeds of at least 3, consistently of course, then they are probably going to tell you its fine.

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jbfirebird
nowhere, US
Aug 18, 2011 12:51 am EDT

also, you will never get a full or any consisitant speed around 10mb...ever

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jbfirebird
nowhere, US
Aug 18, 2011 12:49 am EDT

forgot to add, i had signed up for charter cable quite a while back. i signed up for the 5MB service. they guaranteed 3-5. so, upon signing up, i knew it was going to be ranges within 3-5. no problem. running good for a while, then it started to get sickly slow. they sent a tech out, i was still in the range of 3-5 even if it was on the very low end. i got what i signed up for which was up to 5mb with a guarantee of at least 3.
again, my statement still stands unless they have a guarantee in there for specific speed ranges. that "up to" statement is a real ### sometimes when its by itself

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jbfirebird
nowhere, US
Aug 18, 2011 12:44 am EDT

im by no means wrong unless they guaranteed you 8-10. you said specifically "up to 10mb" you are within the range of 0-10mb. now, depending on the way they have it written, if it says you are guaranteed 8-10, then that is the range it should be.
i completely understand your example with the car. it may have a top speed of 100, but whether or not you can get it there is another story. but, you have to alter your example a littel to match the situation..."your car has a top speed UP TO 100mph." the "up to" plays a big part in the liability factor. if they guaranteed you 6-10 mb. you could be at 6.000001mb and they are going to tell you that you got what was advertised. On the other hand, when you sign up for internet services, they will normally guarantee you speeds up to xxx and the lowest you should be from there is 2 mb less than that highest number.
but again, the question is, what did you sign up for other than "up to 10mb" that just tells me in plain english in between 0-10. is there a speed guarantee?

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jbfirebird
nowhere, US
Aug 17, 2011 3:41 am EDT

the technicality of issues with internet is the "speeds up to xxx" most times, they guarantee speeds between "a" and "b" even if the number is on the lower scale, you get what you signed up for.

CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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CenturyLink contacts

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www.centurylink.com

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