CenturyLink
reviews and complaints

Incident happened June 5th at 8:20 am, Exit 363. Driver plate# C219MP truck# 24-23085. After exiting, I turned on my blinker to merge into left lane. Halfway into the lane, driver cut around (from behind) me (half in the lane/half in turning lane), then cut me off. Dangerous maneuver and definitely not appreciated. I feel the driver should be spoken with.

We tried to get contracted with century link early Feb 2017. My husband is a Vietnam Veteran Purple heart recipient, and has had 6 strokes since 2009. The VA has him on a monitor to send his vitals daily to his doctor via our home phone line. Century link put our account under "Critical Care" which means they aren't supposed to shut our phone off, well they did 3X in 2 months--2x was for non-payment but we did pay the bill and proved it to them (having our bank send a copy of the check front and back). they took 48 hours to turn everything (phone/internet/TV serv.) back on. my husband was hospitalized after the 2nd time, his doctor was not receiving his vitals and we thought he had suffered another stroke. this is the worst company we've ever dealt with. they are also over billing us 2-3X the amount we were told the bill would be. I have spent almost 77 hours and spoke to 58 people, trying to straighten out our service and bill. I am Still trying to shut off our service since 5/8/17 (I have a confirmation # -this is ridicules) and they still haven't, just yesterday they shut off our TV and will not release the account it Direct TV now no TV for 3 days today is 6/1/2017. We have had a bundled package of $89.99 per month (that’s what was promised) TV Service (Direct TV) 2/14/17 thru 5/8/17 (3-months) Phone & internet 3/4/17 thru 5/8/17 (2-months 4 days) we have paid $406.23 and received another bill for $311.88 2 days ago. Century link said they will not restore service until our bill is paid. Century link is billing us one bill for phone & internet in my name and a separate bill for TV in my husband's name--they did NOT have our permission to open an account in my husband’s name. We have been shut off 3x for a total of 10 days without service, and no credit for that. Please someone help us, please

On Wednesday May 31, 2017 I called Century Link about a bill that I received. It is my first bill as I am a new costumer and everything was wrong. My phone number was incorrect, my address and the invoice was absolutely in dispute.
I applied for, was found eligible and contracted with CenturyLink for internet services in the amount of $9, 99 a month. My first bill was $162.
After 1, 5 hour on the phone with Gregg! I was finally transferred to a supervisor, who, after calling again to check, did NOT log herself into the call log on my account. She is now untraceable. Which is convenient as I want to file a complaint about her.
As I called again, to discuss my concerns about the invoice AND to file a complaint about this supervisor I was transferred to again a very rude supervisor, who, after I insisted, confirmed that he did enter himself into the call log, didn't listen and referred me to file a complaint as they have a legal department, and after not listening to me, disconnected the call saying that I was threatening legal actions and therefor he was no longer obligated to speak to me.

What is this costumer service?
My invoice hasn't been corrected.
My time has been wasted.
I have been hung up now by SUPERVISORS twice!
And now... I would love to file a legal complaint.
It will be a breach of contract, as Century Link has clearly breached their contract with me.

I will not waste another minute of my time, trying to resolve YOUR error.
If you would like to resolve this issue with me, you can contact me.
Inge Anderson
805 SW Henderson St
Seattle WA 98106

We are moving and I called May 25 to transfer my internet service 2 weeks in advance so that it would be all set to turn off and the current house and on at our new house. Century Link turned service off the next day, May 26. I called to have it reconnected and they would not do it over the weekend. I was promised it would be turned back on May 30. I waited. Four days later - still no service. I called again and they told me they could not reconnect and I'd have to just wait until the new service at the new house was scheduled which means waiting 10 more days. Century Link turned off my service and will not turn it back on. I work from home - Century Link still will not reconnect my service. It directly effects my livelihood. I have called 2 times with no resolution only to be placed on hold over 35 minutes. I want my service back on asap until the transfer date.
I have been a customer for 20 years and always paid my bill - The service they provided was horrible.

This company, global crossing [protected] have been calling my cell phone 2- 3 times daily for at least 4 months. i've told them i'm not interested. I don't owe them any money, I have no student loan. they continue to call even after i've told them it doesn't pertain to me. they will stop for a day or 2 then the calls start all over again. please make the phone calls stop. I have not answered my phone for weeks due to this chronic harassment. they just called me again. I have listed just a few of the calls on my cell phone at the moment.
10:20am may 22
8:39 pm may 17
7:45 pm may 16
5:59 pm may 15 4:52 pm may 15
1:34 pm may 14
7:15 pm may 11 2:01 pm may 11
6:55 pm may 10
8:59 pm may 9
6:43 pm may 8

Please make it stop!
Thank you

I just got off the phone with the CenturyLink escalation department regarding significant overcharging on my monthly bill. They stated that they no longer had my sales call where the amount discussed would have been clearly stated (multiple times I confirmed the price as I had already been burned by CenturyLink once before relating to fraudulent charges). They stated that even though I had only agreed to the service and related contract price 2 months ago (in March) that they had already deleted the call. I'm skeptical that is accurate.

At the end of the call, they offered to give me $20 off my current price, but that is still 150% above the amount I had agreed to when going with the service.

NOTE: They also charged me $276 on my first bill despite no reference to increased amount being mentioned during the sales call. Installation was supposed to have been free, so where did the charges come from? The escalation contact stated that they saw I had a credit on my account (from before the new service mind you) and that should have covered my concerns. The credit was from a different fraudulent charge that had been put on my account as a result of a "transfer of service" being turned into 2 separate active accounts. The credit came before the new, absurdly high charges.

When I asked about further escalation, they told me I could "write a letter" to the executives to escalate further.

I am now investigating my legal options so any advice would be welcomed as I am out hundreds of dollars above my contract in just 2 months.

#Badbusiness #shameonyou #comsumerprotectionact

I have been with CenturyLink for years (9+) because it is offered in a package deal with Directv. My fiance set it up originally and i was not part of that set up. Within our terms, we have been promised way more than what was delivered on. Lower bill, promised with very little delivery; slow service, promised resolution with no delivery. I am a very patient person but now i am at my last point. I have called multiple times just to end up being let down. So here goes:
from [protected]: was nickle and dimed on the bill for a very slow service. Multiple calls were made, upgraded services with lower monthly cost was promised. Come to find out, those lower costs were for a very limited time. We had multiple modems on hand waiting to send back but I was never provided call tags/shipping labels to send back. the problem at hand then, if we left CenturyLink, our Directv bill would have increased THUS FORCING US TO STAY. Then comes our 1st opportunity to leave in 2015.
Sept 2015 - Current: My fiance and I moved to a different city within AZ and 1st thing i wanted to do was leave you come to find out CenturyLink is the only provider outside of a local one within our city or Maricopa. I respect and commend you for doing this, great business move honestly. Remember the extra modems, i mentioned from before? Still had those. We almost left Directv at the time of move as well but I was sold on again, better service and lower bill. Directv aside, My century link bill was agreed to be $29.99 per month. My bill ended up being $47.99 after all was said and done. I called on this for the 1st 4 months of me having the service and was told, "well, you don't have paperless billing, that can save you $10". 1) that was never discussed when setting up the new agreement and 2) it still didn't bring my bill down to $29.99. The most discouraging thing I have come to understand is that NOBODY notates accounts as i have asked every person if they can see my acct notes from prior calls and not 1 person said they saw them. I have literally asked if there are any notes available and the answer i got and continue to get is No. This is very bad as it doesn't hold anyone accountable, it makes the customer look bad, nor does it allow for accurate service. Speaking of service:
Jan - 2017: My Wi-fi was acting up, i call in and get tech support. I was asked for the wi-fi password and I was told verbatim, "It not be working well because you have 2 exclamation points in the password. Special characters can effect service". When I hung up, I had zero confidence in the service overall. I mention this call because it makes tech reps look very unintelligent.
May 8th, 2017: My 2nd most recent call. Since that ridiculous answer in January I was given, I told myself to deal with it and close my acct as soon as I can in Sept. then my internet stopped working. I was paying $57.99 for 12 mb/s for quite sometime. I called to just inquire about faster speeds, cost, etc. Just in case my hope of things changing could be reality. I spoke with a gentleman in Illinois ( i have all his info if needed and confirmation number for the call) and he admitted to us being over charged for quite sometime and said i could get the fastest service at $23 per month. Now, i mentioned my 1st 4 months and all the calls I made, until this call and as much as i mentioned me being with directv, this gentleman told me there no directv acct number associated with my CL account which was $10 more monthly! So With paperless billing and directv, there seems to be the extra $20 i was charged for since Sept 2015. Anyway, the new order was taken and i approved this thus overlooking all the bad i have experienced. The installer came out 5/11 and we were good to go. within that call on 5/8 I verified what my bill will be, what my current bill is with any prorated amounts and my current billed quoted to me was $-36.90 meaning i wouldn't have a bill for a little bit. SOLD ME ON IT!
May 17th: I get my mail the day before (5/16) come to my surprise, I have a bill for $57.99! I call to discuss this because it is quite different than me being quoted $-36.90. I get transferred to the loyalty department AGAIN come to find out no notes (surprise) and that my bill was supposed to be with the new service, a total of $33.99 which is $10 different than my original quoted $23 and that the gentleman STILL didn't add my directv acct number in. So he found a problem from the past and still didn't resolve. Anyway, back to the bill i received. the lady i spoke with today told me why i got it. She said, the order was completed on 5/11, a day after your bill was generated. I said, "ok understood, but my order was placed and authorized on 5/8 and this was what i was quoted of $-36.99! She gave me a generic credit for the difference of $23 to $33 monthly which was nice but I am 1) still stuck with $57.99 i shouldn't have had or better yet, not quoted to have and 2) right back to the lack of confidence in the service and the support. I personally wish there were enough people to complain to get you guys to change your culture of nickle and diming but also TO GET NOTES ON THE ACCOUNTS. None of anything I have typed here will be able to validated I assume since there are no records of my conversations which then in turn doesn't allow accountability. I challenge whoever reads this to contact me if they can. I will also be placing this note into the website in the "Unresolved issues" email.

I called CenturyLink to tell them we were moving around the first of the year. Turns out we weren't able to move after everything was set, so we ended up staying at our apartment. Our mail was messed up for quite a while, so we weren't receiving our mail. I was making payments to CenturyLink according to what my old payments were during this time on the old account number.

I made hours of phone calls to CenturyLink to simply have the money paid credit the first account. My called were passed all over with every phone call, I spend at least 2-3 hours with every phone call. Nothing was ever accomplished but pure frustration on my part. I've repeated the story to everyone at CenturyLink. Please see all the notes! I spoke to Jose in Escalation. My husband heard the conversation, I was in tears d/t the treatment I received. My husband was very angry Jose treated me this way as well. I called back to this other escalation person who told me I would not be charged to leave and I could change providers. He told me I wouldn't be charged more than eighty some dollars each month. I had him go thru the billing and what I would owe and he said it would be about $12. My bill I received today was $513.51( I'm charged even after I left!). I'm about ready to talk to the TV station about this and how I've been treated. If someone can't help me, I will blow your game open. I don't think people should be treated like this.

i was told this was free if cancelled in 30 days. they, without my permission, did something somewhere to make the Phone line work and then are charging me for it when cancelled after having the setup for 3 days. it is a total scam. the customer service person was very very rude to the point that he literally called me a liar. it is the most unethical company ever. i will never use them again. The CS rep flatly refused to even let me speak with anyone else. He claims there are no managers.

Phone number in chicago [protected]
They provide help in helping people to apply and positively get their ssi or ssdi. they have been calling us every other day. they are a nuisance! I checked and I got this info only
Owner: chicao il
Type: landline
Area: chicago il
Carrier: global crossing local services
Dont fall for this bs, its fraud!
no physical address just phone number.

4/17/17 global crossing. I received a call from this number [protected], they didn't leave a message. I usually do not answer strange numbers anyway. I blocked the number and looked it up and seen global crossing and many, many complaints dating back to 2011. This is really unacceptable why these people aren't stopped. They need to be charged with harassment!

My internet didn't work one night and I called century link service department. They told me that my modem was outdated and they would bring me another one. Not only did they not bring me another one [ now I do not not not want another one] but they started billing me for a router and installation. Every bill I have had since then has been incorrect. I work very early in the morning and sleep during the day. I must get up in the middle of my nights' sleep and call their customer service to correct my bill. Sometimes it takes as much as an hour to finally get someone that actually knows what they are doing and get it corrected. The next month the same thing happens again. And again. My mobile phone company has never given me an incorrect bill in 11 years, what is wrong with century link? They are far more aggravation than they are worth. Never again will I sign another contract with them.

Dealing with Century Link fraudulent billing practice

After having to call the Century Link customer service several times during my three month of contract with them so far, I am rather familiar with their fraudulent billing practice:

The background

I looked at Century Link's website for Internet-only service and decided to give sales rep a call to negotiate for promotions. Yes, after talking with him, I got $25/month before taxes and fees for $40M/month. I also got free tech installation. There went.

After that I received the billing by letters. The amount was something like $60/month after taxes and hidden fees and then tech installation was something like around 70 to 100 added as well.

I called and did live text chat with their first-tier customer service. No help. Their paid-job was to cost you time and make you tired. I decided to quit. They transferred me to the retention team. The retention team would solve problems quickly and apply any promotions if necessary to keep you from quitting.

I kept a text of the chat script with the retention team for the record of contract.

After the first month, looking at the bill again, nothing change, they applied some credits like tech installation but the monthly fees are the same. Most numbers are complicated and wrong. I called again, again the first-tier customer rep was just BS. They even read the wrong numbers and explained it wrong. Transfer to the retention team. Problems solved.

After the second months, the billing was wrong again. I just called the customer service rep and asked to be transferred to the retention team right away. I just asked them to look at their notes and compared with my bills. They were wrong. That is the time as of this writing. Will see if they mess up and hassle customers again.

There are lots of hiddden cost if you look carefully at their bills. Say, you need to pay by debit card to avoid 3% surcharge and so on. They acquired enough expericen of squeezing the customers.

The advice

Never get into business with Century Link in the first place.

They are going to hassle and waste your time and drain you out. Time is money.

But if you do get stuck in a one year contract with them:

Never waste your time to speak with the first-tier customer service. They can not do anything. Ask for evidence of all the record this they do not honor the contract anyway.

CenturyLink is in the league of customer-bullying old business models. Say, if they keep hassling like that and only 20% of the customers persist and 80% give up, they would make more than enough profit to pay for their customer service reps. What a stupid business model but it seems to work now for them.

We called for internet service for our home in Wentzville, MO 2 weeks ago. We were told that they account was only in my husbands name and they could not help me. My husband then called and had added my name (wife) to the account since I manage the household. I then called was given an Internet connection date of Tuesday 4/10 and a 4 hour window in which the tech was to come out to our house and would call prior when they were close. I waited all day on Tuesday 4/10 nobody showed up nobody called. I called and spoke with customer service . Again they said that my name (wife) was not on the account and could not help me. And that no appointment was made!?! In addition I did not need to be home for my Internet connection as they did not need to come into the house. I was furious. The customer service rep had no notes in the systems from our conversation with the previous reps. Carol and Hugh Ridolfi 314-774-
7199

I called Centurylink to request vacation service from Feb 24 to March 24 for my home phone and high speed internet. Technical service accomplished that (although did disconnect on the wrong date). Rep told me when I get back to call them to resume service. I called a day BEFORE returning but service was not on when I returned. I had to fight to get service restored on the day that was originally requested. My March 25 bill showed prorated subscriber line charges and prorated vacation number service from from Feb 25 to March 24, for a total amount TRIPLE my regular plan! Bill has unauthorized charges for disconnection and "restoral", switching of plan, prorated subscriber line charged, prorated modem, both Manual LATA, service order, remove line charges, remove vacation service, prorated modem, remove 768K/384K from Feb 25 to March 24. In addition, MY SERVICE WAS SHUT OFF FEB 23, WHILE I WAS STILL HOME! Very inconvenient time to have no access to phone or internet! Centurylink website specifically mentions on FAQ that anyone can request Vacation service via online or call cust serv. You CANNOT do it via online. It took MULTIPLE LENGTHY HASSLES ON THE PHONE. FAQ states that Centurylink bills half of monthly access line rates plus taxes and normal surcharges. NO MENTION OR "RESTORAL FEES"!
If credits are not immediately issued on my account for unauthorized "restoral of service" charges for recent vacation service, I will be filing a formal complaint with the FCC. Description of Vacation Service does not mention ONE WORD of "service restoral" charges! "Just call us when you are coming home and we will turn it back on!" It is an encouraged service to SAVE MONEY! I was gone for a month and my bill for that month was over $90! That is almost three times what the charges were supposed to be. I have saved chat transcripts about the "huge" savings that were to occur with both my "new" internet plan and upcoming vacation service. NONE OF THE PROMISES MADE - DOCUMENTED IN PRINT - HAVE HAPPENED SINCE THE FIRST BILL TWO MONTHS AGO. THIS IS THEFT AND I WILL FILE A FORMAL COMPLAINT AND DISPUTE THE CHARGES WITH MY CREDIT CARD COMPANY. NONE OF THESE CHARGES WERE AUTHORIZED OR MENTIONED TO ME IN THREE DIFFERENT CHAT TRANSCRIPTS OR ON THE DESCRIPTION OF VACATION SERVICE ON YOUR WEBSITE. HUNDREDS OF CUSTOMERS COMPLAIN ONLINE THAT ALL THEY DO IS FIGHT WITH CENTURYLINK TO GET WHAT THEY ARE PROMISED! Why does Centurylink treat their loyal customers so terribly? You give the great rates to "new" customers to grow the company, and don't give a darn about those of us what have stuck with you for decades. I have had to fight for every internet rate and phone plan reduction I have received. Over that last 10 years, none of the promises made to me were ever kept! I have notes and documentation to prove all of that. Please credit my account immediately for unauthorized charges and restore the discounts that I was promised on my "new" internet plan. I rec'd a "loyalty discount" for the first month only. Now, in addition to the OUTRAGEOUS vacation service "restoral" charges, my plan rates are higher than when the new loyalty discounts started! I am a customer of over 40 years and consistently get treated like a college student who never pays the bill. It's disgraceful. I will file a formal complaint, even if takes me a full day to assemble all the facts and copies of every chat transcript. This is fraud and theft. Charges must be disclosed in advance! I would NEVER have done the Vacation Service -(which did not even get turned off OR on as requested!) had I been informed of these outrageous "restoral" fees. Theft - pure and simple. This is the thanks I get for never missing a payment for over 40 years!

We have been with Centurylink from day one where we live in rural Missouri. They are offering high speed Internet all around us but will not extend that service to their long-time customers. Apparently they think we are too few and aren't worth the trouble to upgrade us. They have us over a barrel because there is no other Internet service provider available to us. We are very disappointed and our Internet seems to run slower and slower as time goes on. We were even told that if we for any reason cancelled our service that we would probably not even be able to renew it! Such bad service, I just have to vent somewhere, because there is nothing else I can do.

We had new internet service installed on Friday 2/3 including new line and equipment at a cost to us of several hundred dollars. ON Sunday 2/5 the service went out. We worked with tech support over the phone to have it restored only to have it go out again, this went on for several days and now the service is completely out. We are being told that the earliest that they can schedule repair is 2/14 which is over a week from when we first started having problems. We explained to them that we work from home and internet service is critical. They could care less. If this was any other product I would return it for a refund and buy from another provider, unfortunately we don't have any other options in our area.

Century Link promised--in writing--a monthly rate for Internet service and then charged me double. When I called to get it sorted out they hung up on me numerous times. Then they began transferring me from one Rep to another...finally I spoke with someone in their Escalations Department who yelled at me despite my being very calm and polite under the circumstances. I tried in good faith to get my bill corrected but Century Link feels they don't have to honor pricing they put in writing (and confirmed to me in writing). Surely I have rights to hold them to the rate they promised. This is just unacceptable. I can't even understand how a company can put a rate in writing and then overcharge a customer without consequence.

I feel morally obligated to add the multiple complaints about gross overcharging by Centurylink not only for my personal concern but also for the sake of other potential customers. In simple terms, they are ripping us off!

When I moved to Florida 1 1/2 months ago, I signed up for internet service over the phone before I moved in.

I had to send several personal documents by fax to set up my account (is there anyone else using a fax these days?). I sent all scanned documents which included a copy of my lease, among other things. I received a confirmation for the activation shortly after. However, the next day I received a call from a century link rep who apologized and asked me to fax my documents over once again. Apparently, someone had misplaced my personal documents and these were now lost (first big concern here). The lady apologized repeatedly and was very nice. She mentioned that there would be a $59.99 installation fee. I told her that in the offer details there was no mention of this installation fee and that there was actually mention about self-installation and activation being free for my offer type (40Mbps). So she kindly acknowledged and told me that this would be waived from my account and that I need not to worry.

This is the detail of my offer (as advertised on Century Link's website and as stated in their order confirmation e-mail):

Subject: CenturyLink Order Information for Reference number# XXXXXXX

Your CenturyLink® Order Information

This was sent from an automated email server. Please do not reply to this message. Instead, use the contact options included below.

Dear Hxxxx Sxxxxxx,

We just wanted to take a minute to say thanks for choosing CenturyLink®.

Your order has been received and is being processed. We've included a full breakdown of your order below.

We will give you a call if needed. Otherwise, we will send an email when your order is complete.

Please note that your modem will arrive on or before the activation date.

Sincerely,
Your friends at CenturyLink®

P.S. Congratulations! Your order qualifies for a $25 CenturyLink® Visa® Prepaid Card.
See details on how to redeem.

Here's your order number: XXXXXXXX
Your Billing Account Number is: XXXXXXXXX

We'll activate your service on: October 26, 2016
Your Broadband Identifier Number is: XXXXXXXXXX
This number is used to set up your modem.

You went with paperless billing.

Your Monthly Charges
CenturyLink® High-Speed Internet 40 Mbps $ 34.95
Advanced Wireless Networking Modem with Self Installation $ 9.99
Your One-Time Charges On Your Bill
Your Internet activation charges $ 15.00
FREE Internet activation -$ 15.00
Advanced Wireless Networking Modem Shipping & Handling $ 14.99
FREE Modem shipping -$ 14.99
Your Order Totals
CenturyLink Charges
Estimated new monthly Internet charges $ 44.94
TOTAL new monthly charges $ 44.94 †
One-time charges on your bill $ 0.00
Charged to Your Credit Card Today
CenturyLink Deposit $ 75.00

So, these are the order details as confirmed by century Link. Please note that the estimated monthly charge is $44.94 only.

A week went by and when I finally got here the internet was not set and a tech showed up the day after to connect the modem to the wall. The modem was supposed to arrive by mail, but it never did. But the century link guy had one with him and he used it to setup the connection.

I then received a letter by mail from Century Link with a heading that read : "Confirmation of Services Ordered". The letter listed a total of $87.93 monthly, plus $59.99 one-time charge. The letter also stated on the third page that if I did not agree with any of the charges that I could cancel in three days. The letter was dated more that three days before the actual date it was received and it had no dated postmark (second big concern). I quickly called the Century Link customer service and asked about these charges and told them again that these were not in agreement with the offer terms. I also told them that I had not received a formal contract stating or informing me of any additional terms or charges. The person that answered the phone told me that these were not the actual charges that would show in my actual bill and that there would be a discount reflected that when considered together with the amounts listed, it will come down to the amount that was in the offer I had purchased. I asked the lady for her last name but she did not provide it and just hung up (third big concern).

Then I received the bill.

The amount on the bill was for $223.46. This was for the first month of service. I immediately called customer service again and complained about the charges being so greater than the original $44.94 that I was expecting. The lady explained that there where several charges that had been included on my fist bill and that needed to be paid. I explained to her that I had already called twice and that on both occasions I was told that there would be no other charges and that any charges other than those stated on my offer would be eliminated. The lady told me that there were no notes on my account regarding my previous conversations and that she saw no reason to make any adjustments. This lady also refused to give her name and she was extremely rude. I told her that I wanted to open a formal claim for the exorbitant charges and she told me that she would open the claim for me but that it would take from 203 months to process and that she could assure me that no change would be made to my account to eliminate the over charges. I asked her to give me a reference number for the claim so that I could follow up and she also refused and simply stated that I had to take her word for it.

I wanted to mention that the bills were incomprehensible and about 3 to 5 times what I had been told my service would cost. One fee was about $119.98 for service activation which was clearly stated as free on the offer terms. Of course I never agreed to that and never would--who in their right mind would.

Plus I started receiving an numerous amount of junk mail and advertisements both by mail and by e-mail from whomever had our number previously and with blocked anonymous calls.

I have tried to change to another service provider but my apartment complex has some sort of exclusivity contract with Century and the other service providers are not allowed to provide services. I asked to cancel my services and I was threatened with a $250 early cancellation fee.

I am filing a complaint with the appropriate consumer agency and are looking into civil litigation.

So Stay AWAY from Centurylink.

If you value honesty, and your peace of mind, this is not the company for you to do business with.

Century Link customer service in general has to be the wc)rst, most deceptive, careless and
inconsiderate phone customer service out there. I was overcharged. I have been on the phone
for over an hour and 1/2. I was to be given a promotion reinstatement . I paid in full for the
small time lapse last month when the promo had ended. On 10/61 spent a lot of time on the
phone getting it reinstated . I was to be given a $13.07 credit for when I had no connectivity for
the month of Sept. So today instead of the $31.00 plus tax minus my credit, they over charged
me the credit amount . My bill should have been 15.06 for their internet service.
While that in itself is bacl enough, I have been on the phone for going on 2 hours as I write this.
I have been transferred numerous times to other departments despite asking for retention
dept, representatives have put me on hold promising to look into it and left me sitting for 15
minutes and never coming back on line. A rep promised to stay c)n the line as she could see " I
was overcharged, but I don`t know why, we need t o get someone on the line to help us out, "
She was not on the line when I was transferred to Alex who had me repeat thttps://usmg6.
mail.yahoo.com/neo/launch?.rand=36rg4obuirheshe whole i55ue again. She went to look
into it, put me on hold and never returned. This of coilrse after all these so called customer
service people apologizing, wasting more time.
I finally got a supervisor in retention, who saw I was over charged, and resolved the bill error .
BUT it has taken almost 2 hours to do this. This was not complicated nor questionable as I have
been on auto pay for the last year, with the same amount deducted for internet service. There
were no changes to my bservice whatsoever besides described above.
My feeling is that Century Link put people with challenging problems through this nightmare of
wasted time, countless transfers, long holds, various departments making you repeat the issue
all over again---so that you GIVE uP. Many people would who do not have two hours to spend
on the phone with Century Link. Or elderly people who just become more confused. It is a
shame to be robbed of my time because their extremely poor service. Had I given up (as many
would do) their error would have stood and I would have been overcharged.
Horrible, inconsiderate