CenturyLink

I feel morally obligated to add the multiple complaints about gross overcharging by Centurylink not only for my personal concern but also for the sake of other potential customers. In simple terms, they are ripping us off!

When I moved to Florida 1 1/2 months ago, I signed up for internet service over the phone before I moved in.

I had to send several personal documents by fax to set up my account (is there anyone else using a fax these days?). I sent all scanned documents which included a copy of my lease, among other things. I received a confirmation for the activation shortly after. However, the next day I received a call from a century link rep who apologized and asked me to fax my documents over once again. Apparently, someone had misplaced my personal documents and these were now lost (first big concern here). The lady apologized repeatedly and was very nice. She mentioned that there would be a $59.99 installation fee. I told her that in the offer details there was no mention of this installation fee and that there was actually mention about self-installation and activation being free for my offer type (40Mbps). So she kindly acknowledged and told me that this would be waived from my account and that I need not to worry.

This is the detail of my offer (as advertised on Century Link's website and as stated in their order confirmation e-mail):

Subject: CenturyLink Order Information for Reference number# XXXXXXX

Your CenturyLink® Order Information

This was sent from an automated email server. Please do not reply to this message. Instead, use the contact options included below.

Dear Hxxxx Sxxxxxx,

We just wanted to take a minute to say thanks for choosing CenturyLink®.

Your order has been received and is being processed. We've included a full breakdown of your order below.

We will give you a call if needed. Otherwise, we will send an email when your order is complete.

Please note that your modem will arrive on or before the activation date.

Sincerely,
Your friends at CenturyLink®

P.S. Congratulations! Your order qualifies for a $25 CenturyLink® Visa® Prepaid Card.
See details on how to redeem.

Here's your order number: XXXXXXXX
Your Billing Account Number is: XXXXXXXXX

We'll activate your service on: October 26, 2016
Your Broadband Identifier Number is: XXXXXXXXXX
This number is used to set up your modem.

You went with paperless billing.

Your Monthly Charges
CenturyLink® High-Speed Internet 40 Mbps $ 34.95
Advanced Wireless Networking Modem with Self Installation $ 9.99
Your One-Time Charges On Your Bill
Your Internet activation charges $ 15.00
FREE Internet activation -$ 15.00
Advanced Wireless Networking Modem Shipping & Handling $ 14.99
FREE Modem shipping -$ 14.99
Your Order Totals
CenturyLink Charges
Estimated new monthly Internet charges $ 44.94
TOTAL new monthly charges $ 44.94 †
One-time charges on your bill $ 0.00
Charged to Your Credit Card Today
CenturyLink Deposit $ 75.00

So, these are the order details as confirmed by century Link. Please note that the estimated monthly charge is $44.94 only.

A week went by and when I finally got here the internet was not set and a tech showed up the day after to connect the modem to the wall. The modem was supposed to arrive by mail, but it never did. But the century link guy had one with him and he used it to setup the connection.

I then received a letter by mail from Century Link with a heading that read : "Confirmation of Services Ordered". The letter listed a total of $87.93 monthly, plus $59.99 one-time charge. The letter also stated on the third page that if I did not agree with any of the charges that I could cancel in three days. The letter was dated more that three days before the actual date it was received and it had no dated postmark (second big concern). I quickly called the Century Link customer service and asked about these charges and told them again that these were not in agreement with the offer terms. I also told them that I had not received a formal contract stating or informing me of any additional terms or charges. The person that answered the phone told me that these were not the actual charges that would show in my actual bill and that there would be a discount reflected that when considered together with the amounts listed, it will come down to the amount that was in the offer I had purchased. I asked the lady for her last name but she did not provide it and just hung up (third big concern).

Then I received the bill.

The amount on the bill was for $223.46. This was for the first month of service. I immediately called customer service again and complained about the charges being so greater than the original $44.94 that I was expecting. The lady explained that there where several charges that had been included on my fist bill and that needed to be paid. I explained to her that I had already called twice and that on both occasions I was told that there would be no other charges and that any charges other than those stated on my offer would be eliminated. The lady told me that there were no notes on my account regarding my previous conversations and that she saw no reason to make any adjustments. This lady also refused to give her name and she was extremely rude. I told her that I wanted to open a formal claim for the exorbitant charges and she told me that she would open the claim for me but that it would take from 203 months to process and that she could assure me that no change would be made to my account to eliminate the over charges. I asked her to give me a reference number for the claim so that I could follow up and she also refused and simply stated that I had to take her word for it.

I wanted to mention that the bills were incomprehensible and about 3 to 5 times what I had been told my service would cost. One fee was about $119.98 for service activation which was clearly stated as free on the offer terms. Of course I never agreed to that and never would--who in their right mind would.

Plus I started receiving an numerous amount of junk mail and advertisements both by mail and by e-mail from whomever had our number previously and with blocked anonymous calls.

I have tried to change to another service provider but my apartment complex has some sort of exclusivity contract with Century and the other service providers are not allowed to provide services. I asked to cancel my services and I was threatened with a $250 early cancellation fee.

I am filing a complaint with the appropriate consumer agency and are looking into civil litigation.

So Stay AWAY from Centurylink.

If you value honesty, and your peace of mind, this is not the company for you to do business with.

Century Link customer service in general has to be the wc)rst, most deceptive, careless and
inconsiderate phone customer service out there. I was overcharged. I have been on the phone
for over an hour and 1/2. I was to be given a promotion reinstatement . I paid in full for the
small time lapse last month when the promo had ended. On 10/61 spent a lot of time on the
phone getting it reinstated . I was to be given a $13.07 credit for when I had no connectivity for
the month of Sept. So today instead of the $31.00 plus tax minus my credit, they over charged
me the credit amount . My bill should have been 15.06 for their internet service.
While that in itself is bacl enough, I have been on the phone for going on 2 hours as I write this.
I have been transferred numerous times to other departments despite asking for retention
dept, representatives have put me on hold promising to look into it and left me sitting for 15
minutes and never coming back on line. A rep promised to stay c)n the line as she could see " I
was overcharged, but I don`t know why, we need t o get someone on the line to help us out, "
She was not on the line when I was transferred to Alex who had me repeat thttps://usmg6.
mail.yahoo.com/neo/launch?.rand=36rg4obuirheshe whole i55ue again. She went to look
into it, put me on hold and never returned. This of coilrse after all these so called customer
service people apologizing, wasting more time.
I finally got a supervisor in retention, who saw I was over charged, and resolved the bill error .
BUT it has taken almost 2 hours to do this. This was not complicated nor questionable as I have
been on auto pay for the last year, with the same amount deducted for internet service. There
were no changes to my bservice whatsoever besides described above.
My feeling is that Century Link put people with challenging problems through this nightmare of
wasted time, countless transfers, long holds, various departments making you repeat the issue
all over again---so that you GIVE uP. Many people would who do not have two hours to spend
on the phone with Century Link. Or elderly people who just become more confused. It is a
shame to be robbed of my time because their extremely poor service. Had I given up (as many
would do) their error would have stood and I would have been overcharged.
Horrible, inconsiderate

I have been getting calls on my cell every day or every other day, and I just found what this company is when I reverse looked up a number. They already call me frequently, and they tell me that I've won something. I just hang up. But the calls aren't from one place in the US, they come from any city. It's never the same place. But what's really weird is that they've got my email now! I got an email at 3 in the morning from some dude named Hedwig Gillen, just telling me to call him and giving me his number. Told me he was in the same city as me even though he gave me a Pennsylvania number. This is getting out of hand, now that they have my city and even my email.

My father passed away after a long battle with cancer. I have been trying to get his service turned off for over a month now. I have called and been passed around for person to person, department to department, and the people are not just unhelpful but downright rude!
I have been told to Fax (fax!?!?! it's 2016, they are supposed to be a state of the art technology company, fax? i don't have a fax and haven's used one in years) his Will, Estate docs, death certificate..

I understand that they need to know who I am as the Personal representative of his estate. but I am NOT providing private family information where I have no idea where this information will end up.

They told me they have a policy but won't send me a copy of it. One guy called it century links written 'protocal. I know they both were lying about this because when I asked them to read it to me and they mumbled and said 'is there anything else I can help you with?" obviously wanting to get off the phone. I'm still not sure what else to do. just keep calling i guess.

In short, I called for phone and internet service on a promotion for speeds my area did not get but services we do get. Instead of 40mbps $34.95 I was to get 12mbps with phone & modem for 54.95..61.90 with modem. 1st bill was nearly $300 I spent 2 hours trying to resolve this, next bill comes and again, double charged & unexplained charges for $135

I have been a customer for many years and I am used to having to call in every year or recently 6 months to make sure my bill doesn't go through the roof - as has happened in the past when the rate "expires".
This time when I called, after negotiating for a while and getting all info agreed to, they agreed to give me basic Internet service for $30.58 for the next 24 months -
It was with great dismay that 2 days later I got a Modem shipped to me by UPS and also a "Order Confirmation" mail. I opened the mail and these crooks are saying my order is for:
$53.99 / Month Pure Broadband
$9.99 / Mo Lease for a Modem that I did not order, do not need, I have One, ...

So, I called back and talked to another guy who pretended that he will fix everything, I returned their modem ( UN-OPENED) and then I get home and I get the new bill - Just modem removed.
Still the high rate I never agreed to.
I called my Discover Card and notified them to not accept any charges beyond the $30.58 and to open a fraudulent charges case on them.

They will not send you an instant email saying what the charges will be, they wait until you have hung up and then some and then they spring their con on you.

I have emailed them ( very difficult - easy email link does not work ) and threatened to take them to court.
I doubt they will listen or change.

Make sure you get the operators name, time, date, amount before hanging up.
Their words are MEANINGLESS! They say one thing and do ANOTHER.

In early October I found out that I had been billed ~$1, 400 USD for an address that I no longer received mail for. They continued billing my account for $60/month for over two years providing no service. On calling in they only agreed to refund $180. Basically, CenturyLink stole $1, 200 dollars from me.

Now I'm certain that I had this account closed. Who keeps careful records disconnect orders? Do not trust the "disconnect specialist" pieces of crap you call at CenturyLink. They will defraud you to keep their numbers up.

We have been without wifi since last wednesday. I called three times to get better service on the repair without any results. I am in sales and cannot do my job with service. Your service is terrible. If I had another service, I would cancel century link.

Another day without service.

re: CenturyLink Order confirmation #N25413010

On 9/11/2015 I ordered cable through Direct TV and internet and 2 landlines through CenturyLink. The estimated cost on my Order form states "ESTIMATED CenturyLink MONTHLY TOTAL $54.95. My Centurylink bills have been approximately $110-$125. So, double the estimated quote.

On 9/29/2016 I called CenturyLink re the problem and was told I was being overcharged $10 and that they could credit me the $10 per month for the last year and would not do anything else.

I am in Scottsdale, AZ 85255

This number responded to see if i was qualified for a job and i submitted all of the answers and qualified. Afterwards, which was a series of replies, they stopped replying after it was time to do a payment selection. Seems to be a giant waste of time. Additionally, it was soliciting a totally brand and, I have to call the actual company now. There is no sarcasm involved right now. How many others do not understand how this is legal anymore? I am wondering if the company does it as a joke or, it is scam. Whichever the case may be, I am only trying to do a better job informing the community. Business address are derived from the phone number, If you check out the bussiness name itself it will lead to different names, addresses, and zip codes.

I opened the door one day to find two enturylinck reps at my door. They told me that they have laid fiber optics line at my neighborhood and they said they have a special for 71$ a month for both Internet and prism tv. I trusted them and ask them to install the services at my home It was the biggest mistake I ever made. Ever since I have spent over 15hours on the phone with them that my bill is not 110 a month I was promised by 3 people on that day that I only pay 71 per month for a year. But the company claims that they have no records of it. And each time the pass me around different departments each saying nonsense that they never uphold. This company should not be able to scam people like this and get away with it. It's not fair and it's under American..

nancy lawrence 5141 buckhead dr. granite falls n.c. 28630 tel#[protected] on 8/3/2016. direct tv installed a satellite dish and service. no contract was handed to me or mailed to me. i signed a small computerized device that i believed to be a verification for the installer's visit. on 8/25/16 a repairman had to be sent to fix an error code 51-309 and 775 code. i again was required to sign for the repairman's visit the same way on the device. 2 hours after he left the remote stopped working. that was resolved by resetting the satellite box. on 8/31/16 the service stopped again showing another error code of 775. a repairman was to be sent again on 9/4/16. 9/3/16 my tv screen accidently broke and was unable to be repaired. i cancelled the repair visit. after spending a few days trying to determine what to do about a new tv i called direct tv to cancel the services. i was told it would cost me over $700.00. i dispute the charges based receiving less than one month of services, poor service, and over charging. i (the customer) have to disassemble the satellite device and mail back to the company per their instructions. direct tv was able to terminate the tv service immediately from their company. no labor costs were incurred for this process yet i am supposed to pay them an enormous amt. of money. again to reiterate i did not see a contract nor did they mail one to me. i also reported to direct tv the fact that my tv screen broke and was ususable. how can i be charge for a service that cannot be connected. billing #[protected]. thank you for your attention. please help me resolve this issue if possible.

I made arragements to pay my bill on the 24 of August, that is when my husband got paid, the girl said as long as we take it out automatically, your service will be fine, I said ok, as long as it doesn't go out before then...well it came out one the 22nd, caused my account to be overdrawn, and I had other checks come in, that I got charged for, but, wouldn't have been overdrawn if not for the payment coming out early. So after about 5 hours on the phone, being disconnected, and to calm down...just makes me madder, they don't care that they cost me 150 in overdrafts, they kept saying there was nothing they could do, I said bull, get me a manager. So...I got a manager named Kyle, I recorded our conversation, he said he was sorry, he knew it was there fault, and asked how much my account was overdrawn, and I said right now it is 673.00, he said fine, they were gonna credit my account 673.00, and gave me a confirmation number [protected] in case any problem, well I called back on Tuesday, and asked where the credit is, and they said it takes 72 hours, so I said ok. Called back Thursday, and they said, still pending approval. Nobody would let me talk to Kyle, said they didn't know who he was, didn't matter that I had the confirmation number...making me crazy! So, I called Friday, today the 26th of August, and had a Mike totally argue with me, and say, why would we give you money, when you didn't pay us, it was returned NSF, I tried to explain how it happened, he wouldn't listen, in fact he argued with me, like he knew what he was talking about, I told him, it went threw two days early, they caused it to be overdrawn, I can't help if the bank returned it, it was a large amount, and the Kyle said they would take care of it, and he is like why should we? and I finally hung up, he was crazy! Then, I got a supervisor, Patty, who totally lied, and said it was set up for the 24th, and it didn't go out of my account on the 22nd, so I hung up on her, she lied. Then I got a Julie, who said that yes, it came out on the 22nd, which it wasn't suppose to have, but, that Kyle was wrong, and I wasn't gonna get the credit of 673.00, just the 494.95, not the overdraft charges. So, I said great, so you all lie, that is all I have heard is lies, so why did Kyle give me a confirmation number for the 673.00? Makes me so mad, how do they get away with overdrawing my account, and not paying for it? They just credited the 494.95 the next day, and forget the charges? That is so wrong. I am very upset, and their service is awful! They acted like no big deal they overdraw my account for 3 days till I get paid, and I have to pay 150 in charges...hey, no big deal, I couldn't use my account, because I didn't have that much money to put in it, so any money would just be taken up as overdraft charges ! And when they keep telling me not to yell, well, the first 4 calls, they said there was nothing they could do about it...I kept saying oh yes, there is, get me a supervisor, after 5 calls, I finally got one, what good did that do, , , , plus they should pay me for the 5 hours on the phone, and for getting me soooo upset, I really don't need this crap, and lies lies lies, and telling them my info over and over, and then the ones that don't speak English, that is why this all happened in the first place, she didn't speak English, and she goofed up. So frustrated, gonna drop them, don't need this stress!

I opted for paperless billing.I have three accounts, one is business, one is at one house, the third is at another house.

For some reason I stopped receiving bills to one house. I contacted Centurylink to find out why but it took them three weeks to respond to me. They finally responded and told me they needed to check my phone lines. They came on and checked them and I had absolutely no service and my phone.

I called them again and after being on told and passed around for 90 minutes, I was still unable to resolve anything because they were "Closed until Monday!". So, on Monday I called them again. They told me that my bill was "past Due". I told them I knew it was and I I needed to resolve the issue that my bills were not being sent.

They patched me through to billing. I spoke with a woman who asked me to pay in full my bill right then. I told her "No problem", gave her my information and paid the bill in full. I left the country on vacation for a month and when I returned, I received notice that my bill was overdue!

I was shocked because I had paid by phone before I left! So, I paid it again. A few weeks later I received notice that my account was closed for nonpayment. So I went into my account and there was a credit of $130!

I called to find out what the *** was going on and everyone was as nasty and as unhelpful as could be. A few days later I received a check for the $130 credit. Go figure. But it did not end there.

We went to refinance our home and found that our excellent credit rating was trashed by CenturyLink.When I contacted CenturyLink, their response was "Sorry about that". To date, their erroneous rating has cost us more than $3000 to date because we did not get the mortgage rate we anticipated because, and ONLY because of the one poor rating Centurylink gave us for something that was their fault and not ours.

Absolutely the WORST customer service in the industry. Prepare yourself for 20 minute hold times with it finally ending in a dis-connect, Bogus charges and patronizing attitudes from supervisors/managers. I am being charged for the remainder of a promotional period that I did not use. It's like having a grocery store charge you for not using a coupon. I paid for my the services that I received yet they want to still charge me for the additional savings that I would have received had I stayed a cable tv subscriber. It makes no sense.

Received the first bill. It was about $450.00 more than expected.The explanation was that this was to cover service to be delivered sometime in the future (!?)
At this time it has been shut off. Just as well - since the data speed was throttled down after about the first four days. It was amazingly fast to begin with...

My CenturyLink modem acts up so we loose the streaming of programs like Netflix. I rang them to get a replacement. A tech said it was probably OK and talked me through changing the channel from 13 to 9. This is the wifi out from the modem to a wifi computer or my PS3.
This worked for some weeks then we were back to either re-setting or switching it off for 15 seconds, or both.
I complained again to be told they would gladly send a new modem but I had to pay or lease it!
I explained I am paying for the service and that they are not keeping to their side of the deal ( contract) which I consider wrong.
They said it was a one year cover on the modem. I dont think this fair or right and certainly do not remeber any detail about this state of affairs at the start of the contract with CenturyLink.
I also told the Chat person that the email CenturyLink supplies will not send picture attachments!? A 'serice' I am not getting.

So if you are thinking or ever will be about getting CLink you might want to re-think. This is just about the only ISP available or would be long gone.

Each week we receive 2 Presorted Standard (bulk rate) brochures to our house. One is addressed "Current Business Owner" (of which neither of us is) other "Current Resident." This has been going on over 5 years now. Phone numbers on the brochure state they unable to remove us as it's a corporate mailing, and post office can't do anything since it's bulk rate. We've never done business with them and never will. Other friends in the city say they have the same problem with Centurylink. Maybe if they stopped wasting all these mailings and actually provided decent service to their customers people wouldn't hate them so much. We certainly do and are not even customers

Each week we receive 2 Junk Mails from them offering their services. Never done business with them--never will. Tried calling the 800# to get them to remove us, as well as the closest "store" where they sell services, but both say they are only a sales outlet and the mail comes from a mailing house through corporate and they can't do anything about it.

They been calling multiple times a day for multiple weeks and no voicemail. Then today they called and left a voicemail. I called them back at number [protected] and said this is an investigation from the IRS due to fraudulent activity on your taxes. There was lots of talking in the background like telemarketing calls being made.I was at work ending my shift and told them I have to go. The guy said do not hang up the phone if you do the IRS and your local law enforcement will be at your place of employment or your home in 30 minutes. I said I have to go. He then insisted that he stay on the line I said no. I hung up after he said he will call back in 30 minutes. In that 30 minutes I called my local courthouse to see if there was a warrant out for my arrest. Which there was not. I also asked to have my federal courthouse administration number and they gave it to my. I called them and they told me there was a scam going around about the IRS tax fraud. The lady gave me my state IRS tax payer advocate number I called them left a voicemail of my name social and number to get a hold of my. Also I gave them a brief description of what is going on. An hour passed and the number called again and asked if I was able to get the 4, 989.36 that I owe to stop the warrant. I said no. And he asked why I said I don't need to do anything about this. He told me to shut up and listen to him that he is right and I'm wrong. He was a Indian decent by his voice. I told him I have a few questions for you. What's your business name. He tells me the internal revenue service for fraudulent activity on my taxes. I then asked him what state he was calling from he didn't tell me the state just the city San Diego and proceeded to state that the main headquarters is in Washington D.C.. Then I asked him what state am I from. He said one moment and I timed it it took him 2 min and 15 seconds to come back on the line and say my state. I told him that he is trying to fraud me because I already contacted my local law enforcement and contacted the federal court administration and my local IRS agency and my local IRS tax payer advocate. He then became angry in his voice and told me well hope you like sitting in prison for 3 years and a warrant is now being placed for your arrest. He then hung up the phone as fast as possible. After about 20 minutes I called my local law enforcement again to see if there was a warrant out for me and the said no there isn't.