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Cell C / unauthorized debit after payment made.

CAPE TOWN, ZA

Good day,

My cell phone contract was in arrears by R 1018.00 . ( 076 151 ####)

My account was deactivated which is understandable.

I made payment on the 24th November 2017 (R 1020.00)
On the 25th I was debited R 1765.00.

I have contacted the call centre and the agent told me that the issue would be resolved.

I was sent a reference number : 711270####

But the amount I paid on the 24th November has not been credited back into my bank account.

I really would like to know how to resolve this issue.

St
Nov 27, 2017

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