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1.9 393 Reviews

PayPal Complaints Summary

87 Resolved
276 Unresolved
Our verdict: When using services from PayPal with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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PayPal reviews & complaints 393

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Newest PayPal reviews & complaints

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R
7:54 am EST

PayPal return shipping on us (will not honor)

I submitted a return shipping on Feb 3 after sending the item back Jan 30th. They had a program in effect October through Jan 31 then continued it Feb 1, 2016 to Dec 31 2016. Long story short after jumping through a ton of hoops by Tellus International (their claims processors) they are refusing to honor their contract because it overlaps the two identical programs.

At this point I don't trust Paypal and will be reducing my business with them as much as possible. I also wouldn't count on Paypal to honor their Return Shipping on US.

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orqis7179
, US
Nov 01, 2016 7:15 am EDT

I can't agree more with this complaint against Paypal as I have the same experience. They ( Telus International ) kept on asking me to submit documents that i had already submitted a number of times. It's obvious that they want to keep you frustrated till you will give up and not pursue the claim anymore. And this is for a measly $ 30.00 that you'll be subjected to all this aggravation. Save yourself from irritation and just be wary of what you buy. This move of Paypal to have an agent to process this refund of shipping is really a bad business decision by Paypal.

ComplaintsBoard
M
9:14 am EST

PayPal awful customer service.

I bought some items on eBay back in November and had used PayPal to buy them. Items I received were damaged. Total cost was just under $250 and items were shipped in two separate packages from the same seller. Long story short, I emailed the seller, he went into denial about defective part and refused to give me an exchange or a refund. So I contacted PayPal and asked for a refund. I also asked the seller to send postage address so I could send the item back. Seller ignored my request, went to ebay, got my credit card information and did a sale directly out of their store. I contacted PayPal again and they said there was nothing they could do. Ebay and PayPal are working together and running an unethical business!

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9:30 am EST

PayPal no buyer protection!

My sister purchased an item from a seller on FB and used PayPal. When she did not receive anything she complained and the seller gave PayPal a tracking number. My sister had some private messages with that seller on FB and those messages was a proof that he never even shipped the item. She sent those messages to PayPal, but they said that those messages were false and they could not use those messages. They said that seller provided a tracking number and he could not use one tracking number for multiple different orders. This is absolutely ridiculous! No protection and no help from PayPal! My sister was scammed and she has all the proofs! We are very disappointed.

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10:58 pm EST

PayPal Dating site

I have recently cancelled (again) my membership after stopping, i thought automatic payments.. [protected]@gmail.com would like a refund of part used billing period of over $100 I thought i had successfully stopped auto payments through PayPal but i was checking other details and noticed that i had been rebilled. I want a refund of most of the payment or i will be contacting the ombudsman about this fraudulent transaction. Hope to hear from the site soon re my refund. Patrick Williams

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2:18 pm EST

PayPal fees and customer service.

This is what I sent to the customer service at paypal-prepiad. Hello. I am having a problem with some fees. I noticed that I had a negative balance of $6. on my pre-paid card. That was the Debit: Plan Fee, Generic Account Subscription Fee, that I incurred during time that I didnt use my card. That was fine, when I transferred money to the card I knew that would be deducted. So I transferred $38 from Paypal to the pre-paid card. Came out to $31.xx after the Debit: Plan Fee, Generic Account Subscription Fee. Then I went to the ATM at the bank by my house and I know this ATM charges $3.50 for this Paypal pre-paid card, thats fine. My problem starts from this point on. I put the card in the ATM and tried to withdraw $27 and it was declined, I didnt understand why because I thought I had enough on the card, I had just loaded $38 and I knew there was at least $31 still left. So I put the card back in and tried to withdraw $26. That didnt work either so I tried $25, that didnt work so I decided to check the balance. The balance was, at that point, $28.12 and that made no sense to me. I tried to then withdraw $24 and that did not work either so I checked the balance again because I was really confused at this point. The balance was then $26.62. At that point I really wanted my money so I just tried to take $20. It gave me the $20 bill and a receipt that said I only have $1.17 left on the card. I came straight home to go online to see if I could figure out what happened and I found all these fees https://i.imgur.com/CHtjhrG.png starting at $35.57 and ending at $31.57. I am pretty certain that those fees were preventing me from taking out the money and I want that money $5refunded. I had no idea about these fees, I of course I was aware of the $1.95 withdrawal fee that you charge and that is fine. I hope you understand that I put $38.54 on the pre-paid card and was only able to withdraw $20 from. I have all 7 receipt from the ATM and I am really disconcerted over this whole thing. Thank you for taking the time to help me. This is what they sent me in response. Dear Brian, Thank you for contacting us! I am sorry to hear that your card got declined. I have checked your account and our record shows that your card got declined due to insufficient funds. Our record shows that before you have made a withdrawal of $20.00, you had attempted to make a withdrawal that got declined a couple of times and you were charged with an ATM declined fee of $1.00 for every declined withdrawals. Please be advised that there are two different charges for an ATM withdrawal, one from the bank and one from us which is $1.95. Please note that the bank fee would depend on the ATM where you have made the withdrawal. Please be informed that your card got declined on your previous withdrawals because your balance is not enough to cover the fees associated with the ATM withdrawal. It shows that the bank fee where you have made the withdrawal is $3.50. Please take note of the following transaction fees when doing cash withdrawals: • For domestic ATM withdrawals: $1.95 transaction fee plus any fee the ATM owner may charge • For international ATM withdrawals: 3.50% foreign transaction surcharge fee, $4.95 transaction fee plus any fee the ATM owner may charge • ATM Decline Fee due to insufficient funds: $1.00 If there is anything else we can do to assist you, please do not hesitate to contact us via email or call Customer Care at [protected]. Answers to frequently asked questions and self-help options can be found online at https://www.paypal-prepaid.com/. Thanks for choosing PayPal Prepaid MasterCard! Marc Customer Care Specialist I find the fees to be equal to theft and the customer service does nothing at all to help me with my issues.

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4:00 pm EST

PayPal payment security

I was attempting to buy something through eBay and pay with my PayPal account. When I finished paying for the item, I received an email from PayPal with the debt information for my purchased. However, eBay sends me a note saying they didn't receive any payment and told me to complaint with PayPal and request the refund. What I tried to do in less than five minutes afterwards the information was received from eBay. When I connected to my PayPal account, I was capable to see the debt, but there is no way of cancelling the transaction. I send couples old emails to PayPal and received no response. I then called PayPal in the US and told them the whole story, but they just told me that I have to open a dispute case and wait until they go through all the details. I told that there is no need of it, eBay says they didn't get money from PayPal and I didn't get my item, therefore, just cancel the transaction, but they refused. I requested the attendant to talk to a supervisor who did absolutely nothing and they kept changing my phone call to different people and each time I had to say the whole story over and over again. I spent 58 minutes of an international call and was regaled as I was the one wrong. Why an unsuccessful transaction cannot be canceled within in five minutes time? I could not have got any good from Hong Kong within five minutes. The PayPal supervisor told me that they work just like a credit card, and I had to wait for a resolution. Well, if they function like a credit card, why anyone would use PayPal to purchase anything? We can do that straight away with our credit card. We use PayPal for safety, at least I guessed they were safe, but they are not. Their staff has no willingness to resolve any problem, they don't try to understand your situation, they do not connect you to the right people, instead they keep you on the phone for a long time transferring the call from one to the other. I am confident that my credit card company would treat me with more respect than PayPal employee. They have a horrible employee service. PayPal is only beneficial when you can do all your things by yourself and don´t have to contact them, but if anything goes wrong then you are in trouble. I disconnected the phone disappointed and embarrassed. I have lost my money, but more than losing my money, I lost my dignity and esteem. There are two companies I must remove from my future business, eBay and PayPal.

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2:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PayPal extras mastercard rewards card

PayPal tricked me into applying my reward toward PayPal credits which are worth less than points applied to gift cards. The website automatically applies points to your PayPal with no, purchase review, add to cart, or purchase confirmation. I did see that my points had been decreased when trying to buy gas cards so I called the redemption center to get the bad news and of course, neither PayPal or MasterCard could undo. BEWARE that if you select the cash redemption option: 1. It's not cash 2. I you click on continue the transaction is a done deal at that point 3. No feedback lets you know what has happened 4. The cash redemption points are worth 83% of points used for gift cards at the current time. I have had more problems with this card than all others in all of my life. I keep it because it has a neat option to have your photo on it and the reward points. The photo option is being discontinued and with this type of hassle redeeming points it's life may be shortened in my wallet. Many times I have had the card stopped when I pay the monthly payment which I have never understood .. yes this happens when I pay them. I have had the card stopped while traveling with no warning i.e. a phone call. Representatives are not willing to take these issues on when discussed over the phone. I guess I will carry the card with photo ID and purchase with another after 14 months of pain. Website for rewards https://www.loyaltyinnovations.com/OCLSPLUS/cs_spend.aspx Website for bank https://www.synchronybank.com/banking/index.htm?_vsrefdom=brand&gclid=CNjBs73HpMgCFQdwNwodQ1AKTQ&gclsrc=ds This operation is a black eye for PayPal BD

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Julie Kirshner
, US
Apr 29, 2017 2:06 pm EDT

I have the paypal extras reward mastercard and I USED to be able to see my points and what I can get with them or at least what I need to get a reward. Now, you have to call and they tell you your points and what you're eligible for. What a pain in the a**! PLUS a $25 gift card is only redeemable when certain kinds, like gas and restaurants, are on special for $2500 points. Merchandise gift cards like Amazon are 3300 points! Unless they happen to be on special which I've never seen yet. I can only get this months special for a gas or restaurant card. Wouldn't you think a $25 gift card is redeemable for 2500 points? Not a weird amount like 3300? So I have to spend between $200-$600 more to get a whopping $25 card? Im on social security disability so I love reward cards but the amount of points needed is ridiculous. I dont have another 200-600 dollars to spend just to get a $25 gift card! Plus to know the monthly specials, you have to wait and call back, for me, in TWO days on the 1st to find out what they are. I'm especially not happy that I can't just go to my account and see what I have and what I can get. That's more convenient for me and probably a lot of people. I'm wicked stressed and the rewards are almost not worth it when you have to spend $3000 just to get $25. Or $6000 for cash back! Crazy! whoo! I feel better now! :-P I think this should change to at least 2500 points for $25. the specials should be something like 2200 points, not 2500 for a card that 3300 points and $25. Thats my opinion at least.

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U
4:09 pm EDT

PayPal can't get money back, or cancel my account

Don't ever use pay pal, they make it very difficult for businesses to receive their money if the customer makes a mistake! I have a massage business and set up a pay pal account for customers to purchase gift certificates. Pay pal doesn't allow you the business to set your own prices unless you pay $35 monthly fee on top of the 2.49% transaction fees you're already paying. And customers weren't using the very long redemption code to redeem their gift certificates and even worse they had to have a pay pal account themselves just to be able to use them! When I called pay pal they said I could issue a refund to the customers and they could pay me when they got their refund, however pay pal doesn't issue refunds 60 days after the date of purchase! I spoke with another representative who told me to open another dummy pay pal account and type in the redemption code myself to get the money. I don't understand why they couldn't just ask me what the redemption code was since I had the printed gift certificate receipts and as the business owner I could verify the transaction took place. No, they wanted to make it as difficult as possible and make it all my problem. Not a good company, I will not be doing business with them again and advise others to stay away as well.

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2:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PayPal account creation

1) I received a bill from Paypal Credit that totally stumped me. I made a fraud call to them. Later I examined my American Express account registered with Paypal only find that they didn't put the charge on my registered American Express card, but opened a Paypal Credit account. The offer for extended pay, which I've used in the past, previously, stretched out payments to the American Express account that I have on file. I just lost 2, 300 American Express points and have a new credit company that I don't want. When I called and asked why I didn't see a notation on my credit report about opening a new creditor, I was told that they don't report to credit bureaus. That way they stay under the radar in opening an account for you...it's secret. When I tried to find out how this happened all I got was, "Have a good rest of your day." 2) Additionally, somehow they opened an account for my 91 year old mother who is in a nursing home and makes no purchases. They sent her a bill for an airline purchase that she obviously didn't make. I am cancelling all dealings with Paypal and Paypal Credit.

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9:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PayPal request to release my funds

I am writing to seek an assistance in filing an appeal with Paypal. I recently received an email stating that they will held my fund for 180 days and I am not allow to withdraw any amount. I sold an items on Ebay, it was legally and confirmed purchased, all transactions requirements submitted to Paypal. I myself contacted the buyer for confirmation of his purchased provided as well his contact information for other verification required. Paypal have already confirmed the shipping details, tracking number, contact information and valid ID required were sent to them. At first I understand they're procedure in holding payments for 2 weeks it's their security purposes. Gone 2 weeks my account is still on limited status I decided to appeal my case with them. I received an email saying -Investigation is Complete " We have lifted the temporary hold on the funds. You now have full access to
those amounts in your account." - Then I was surprised after few minutes I received an email again stating - Money in your PayPal account will be held for 180 days. After 180 days, we'll email you information on how to receive your funds.- with no clear reason at all. The item were already delivered and confirmed by the buyer, I haven't receive any complaint from the buyer so I don't see the point of putting it on hold for that such period. I emailed them to request an appeal to uplift the hold status but they denied it and continuing putting my accounts on hold for 180 days (6mos). I understand PayPal’s need for holding funds for whatever charge back purposes, however a review of my account will show I have already registered a valid credit card that they can charge in case this happens holding the funds for #189 days (6 mos.) which is not referring to their Terms and Condition Is not reasonable would conclude that holding my entire balance for 180 days is excessive and my be viewed by some as punitive or as already stated, an unnecessary abuse of power and perhaps even contrary to the laws of some states. I've been reading a lot of complaints with Paypal came with same issue as mine who abusively and unjustice of holding funds. This is not fair and against consumer rights. I am requesting to Paypal to release my fund. Holding the full balance of my account is not fair, I am hoping you can help me raise my concern with Paypal and take the necessary action on this matter. I am here deeply asking for your assistance to help me with Paypal releasing my funds and stop holding accounts for that such period which is i believe against the law and unfairly to they're customer. I am looking forward to your immediate action. And thanking you in advance for your warm assistance.

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Steve Young
,
Sep 04, 2008 1:30 pm EDT

We paid $58.oo for the Adobe 9 Vista version and received no product; upon contacting Adobe, we were told there was no record of an order. We have the PayPal verification paid receipt.

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C
7:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PayPal condoning fraud

I bought a fish on eBay on March 24, 2015 and it arrived sick. I have an email from the seller admitting that the fish WAS sick when he sent it. I bought a fish on eBay on March 24, 2015 and it arrived sick. I have an email from the seller admitting that the fish WAS sick when he had sent it to me! I contacted the seller (bettanique79) right away to let him know that the poor fish was sick and I also let him know the following day (I was too upset to contact him as soon as the fish died - I watched the fish die and it was traumatic to watch). In the seller's listing it states " Prior to shipping, your fish will be thoroughly inspected for any damages and sickness. In the event that we find any damage or sickness, you will be notified and reimbursed. If there are no damages or sickness, we will ship your Betta. " The fish WAS sick and the seller knew that it was sick and the seller, eBay, and PayPal will not issue me a refund. The seller committed FRAUD and eBay and PayPal are both allowing him to do this.

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1:38 am EST

PayPal hard credit inquiry

Pay pal credit palced a hard credit inquiry on my credit report and i have never request credit from pay pal.

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Ethan Wayne
, US
Nov 29, 2017 4:08 am EST

11/17 A slander of credit action is being worked up against Paypal Inc. Please Google for the details, and how to become an action class member if you've received a "hard" credit inquiry without your authorization.

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George Daniels
, US
Jun 24, 2017 12:15 pm EDT

Just received the same thing. Mine was done by Micro Soft technical service, of all people. They submitted the request to pay pal, without my knowledge or permission to process, my billing for tech help. I have never used Pay Pal, will never use them and also will be buying a MAC computer as soon as I can. No more business from me, for Micro Soft.

Kristin56
Kristin56
, US
Mar 17, 2017 3:55 pm EDT

Just realized via a good look at my credit report that PayPal had done the very same thing to me in 2015. Unfortunately, the damage was done and it isn't worth bothering to ask them to remove it now since it is dropping off of my credit report next month. Very shady, PayPal...

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saundra Ping
, US
Jan 18, 2017 11:55 am EST

Same here. Just had a hard inquiry on my credit report from pay pal. getting this issue fixed quick. my credit isn't the best and I don't need things bringing it down when I am trying to bring it up.

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Ann Pietrowicz
, US
Mar 20, 2016 8:35 pm EDT

Same thing just happened to me. I used PayPal months ago but was notified of a hard inquiry today. Never requested anything or used since so why? Not acceptable.

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William Wheeler
, US
Feb 19, 2016 1:37 pm EST

I just received a notice that my credit score was dropped by 5 points.
I checked my credit report details and found that "CCB/PPC " had made a hard inquiry...
I searched internet and found that it was PayPal that made the inquiry, and I did not request any credit from them.
PayPal is damaging honest people's credit reports by making these unauthorized inquiries.

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calb1
, US
Dec 03, 2015 5:00 pm EST

I also just received an alert from Lifelock and of course I did not authorize it. I have a PayPal account and have had one for years but this is the first time I've seen this. I also will contact PayPal to find out about this.

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Pro 2nd Amendment
, US
Aug 28, 2015 12:28 pm EDT

the clowns at CCB/PCC just did HARD INQUIRY on me.. it was NOT authorized. I called their number and they sent me the info needed to have it removed. they even said there was no records of ANY activity on my closed acct more than 3yrs ago.

If you need their number, it's [protected]. give them this info... and FAX it too [protected]
1. The date of the inquiry

2. Your full name

3. Your phone number

4. Your email address

5. Your billing address

6. The last four digits of your social security number

7. Your full date of birth

8. A brief description of the reason for the request

PayPal needs to be majorly sued over this crap, as it's damaging to ones credit..

Scott..

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Airblainer
Carrington, US
Jun 01, 2015 9:48 am EDT

I had the same thing happen! How is this possible!

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ScottJR
San Juan Capistrano, US
Apr 19, 2015 9:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was just alerted by my Equifax monitoring that PayPal hit me with a "hard" inquiry as well! I applied for, and received, a credit line 6 months ago. I called PayPal and was told some fish story they "periodically check credit for credit line increases"! I told her I never, in my 38 years of credit, had a hard inquiry on anything unless I applied for credit and see NO NEED for PayPal to just hit me like that. I closed my Pay Pal line of credit with her, told her that's illegal and the internet has volumes of similar complaints, and I will dispute and file a complaint to add on to the many other complaints I see people are registering. PayPal is corrupt anyway, lousy customer service, and they lie to you when you have a sale that went wrong when one gets stiffed from a buyer. I will sell now on Amazon.

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12:08 pm EST
Resolved
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PayPal I haven't received access to my card

I paid money for the virtual credit card on the website www.paypalvcc.com. After that I haven’t received any access to the card info and the rep started to tell me some ###. WTF? I was sick of the promises and blah-blah, but the rep only told to be patient and wait more time. I want money back and I have no idea how to get it back. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

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Paypal Vcc
, US
Jun 14, 2017 4:04 pm EDT

https://www.complaintsboard.com/profile-1508490 he promoting Auction Essistance now

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Emma Bryant
, US
Jun 20, 2017 11:35 am EDT
Replying to comment of Paypal Vcc

Ya, we promote them. We don't promote anyone. Your just mad that your lying scamming ways are coming to light.

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Paypal Vcc
, US
Jun 30, 2017 2:58 pm EDT

I dont want to talk just mute
user will decide where they go.
https://www.facebook.com/auctionessistant/
https://uk.trustpilot.com/review/www.auctionessistance.com

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Paypal Vcc
, US
Jun 14, 2017 3:58 pm EDT

All Are fake reviews They are promoting our competitors.Auction Essistance now But I cannot mind Because customer loving us.selling vcc since 2009.

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Joseph Spencer
, US
Jun 14, 2017 5:05 pm EDT
Replying to comment of Paypal Vcc

Proof right here you lying [censor]. You can't even speak English properly: HTTPs://WWW.facebook.com/paypalvcc/posts/436319159731199

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Emma Bryant
, US
May 10, 2017 8:14 pm EDT

Horrible. This guy requires an ID in order for you to complete the transaction with him. Not to mention his website looks very shady like a foreigner would create, but requesting an ID? You have got to be kidding me? That is fraud at it's worst. Not to mention that since I am a female, this sick pervert wanted my ID and also photos of me naked. I was like what?! Are you kidding me? This sick son of a ### wanted me to send naked photos of me.

Filing a takedown notice on his website and reporting him to local authorities.

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Seo Distortion
, US
May 08, 2017 9:28 pm EDT

Absolute con of a website. Guy is still up and still scamming people, dumb ###. Will be filing a takedown of his website within a couple of days. Took the recommendation above and bought from these people: WWW.auctionessistance.com/shop

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Susan Barness
, US
Jun 29, 2016 1:49 pm EDT

Agree, this thief has stolen over $400 of my money. Avoid this website at all costs. He will infect your computer with malware.

I buy all of my VCCs from Auction Essistance now.

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Paypal Vcc
, US
Jun 30, 2017 3:02 pm EDT

you are from Auction Essistance provide here you proofs like invoice and where you paid.

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GeorgeR829
, US
Jan 26, 2016 9:07 pm EST

PayPalvcc is a horrible company. They are a scam. They are the same people operating cheapvccs, cheapvcc.biz, cheapvba, lightvcc and many other fraud websites.

Avoid this if you want to be throwing money away. He is a criminal and currently wanted in many countries for big fraud schemes. I have also put in a court order against him and is currently pending.

If you want to buy from trusted companies, go with the sellers on the Aspkin forums or Auction Essistance.

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10:41 am EST
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PayPal hard credit check without my authorization

I also had this problem I didn't realize I was applying for credit through Bill me later since I already had PayPal using my Bank. I thought you had to do something with Bill Me Later so I mistakingly went on thinking it was an update for PayPal. Very angry this is such a misleading practice, not everyone understands how to do this stuff right on a computer and I am one of them.

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Aster Trevino
,
Oct 14, 2008 8:08 am EDT

I don't know who is using paypal
I never signed up for it
Now they are taking $169.95 for something I did not order.
Transaction ID 20433666FG486722N
Please delete this transaction.
receipt # [protected]
Buyer was Nancy L Cornell
Please email me back at astertrevino@hotmail.com

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slynn1
Orange, US
Jun 04, 2014 10:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have used Paypal to buy many products for myself, as well as my family. It is convenient, and a secure way to make online purchases. Today, I wanted to make a payment on a product I am making payments on, and I could not gain access to my account. I tried to use my secure questions, but I still could not get into my account. I know I was answering the questions right, and unfortunately, I had not updated my phone or credit card. After a very frustrating twenty minutes I called the customer service line, just to find out they had a massive breach of security. The waiting time was incredibly long. I was so annoyed that there was not a warning on my account when I tried to access it. I cannot understand why I was not sent an email, or some type of warning, I commend them for protecting their customers private information, but they also have a duty to keep their customers informed, which this company failed to provide. I think I will use money order to pay off this product.

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Akrone
, US
Sep 17, 2012 5:23 am EDT

I ran into an interesting phenomenon a while back - I call it “The Federal Phenomenon”: when you start talking to some of these stubborn and reluctant Companies about involving the Feds, their attitude changes completely! Obviously, they don’t want any Federal agencies coming around asking questions, nor do they want more Federal laws and regulations applying to them and their Companies. I’ve used this in the past (with Humana Right Source, for one, when they wanted to charge me $3, 000 for a little bottle of eye drops and $4, 000 for another little bottle of eye drops), and I had occasion to use it today with PayPal!

I ordered some software from a Company a coupla months ago, which was supposed to set up a website or 2 (10, actually, but I never got beyond #2). They insisted that I use their web hosting Company, probably because they were getting a commission off the deal! I used my PayPal account to pay for it. When the whole deal began to go sour, I promptly closed the websites and changed the nameservers (which are obtained thru a different Company, this time for FREE, which “aim” the prospective customer to the website on that particular web host). I notified the software Company and the web hosting Company that I had done this, that the software did not work as stated, that I could get almost NO technical support from them, and that I wanted a refund! Of course, they ignored my E-Mails! So, I filed a claim thru PayPal for a refund, stating that it was a FRAUD! That it had been misrepresented! That these people only wanted the $$$ and that I intended to pursue it as far as possible. Then I began a long agonizing process of calling and continuing to call PayPal, to follow up on my claim.

It is a REAL PAIN IN THE KAZOO to try to get thru PayPal’s phone system, as they put a bunch of recorded messages on first, one has to prove who is calling by entering the correct phone number + the last 4 digits of the “primary account-holder’s Soc. Security Number, ” and such. Then a syruppy-sounding lady keeps asking what I want. I try to tell her that I want to talk to a live human being, but of course, the dumb machine is not programmed to recognize this as a response. They continue to kill time by trying to send me an E-Mail about some of their policies, and such! I continue to press * and # and 0 and whatever other keys I think may disconnect the syruppy-sounding machine and get me thru to a live human being. Eventually, usually after 7-8 minutes (I’ve actually timed it, and that’s no lie), it will connect me with some sweet gal in the Philippines, who knows absolutely nothing except how to speak English and halfway sound like she is in the U.S. I always ask if she is in the Philippines! Usually, they are startled by this question, as they think they are fooling someone! After killing some more time with these people, trying to explain what I want, they usually connect me with someone in the U.S., especially after they realize that they (a) don’t know what I’m talking about (b) can’t help me (c) all the above!

PayPal “dragged it’s feet, ” taking the side of the seller, stating that it was not a physical product but instead that it was a “digital product, ” in other words, the “purchase was for a virtual, digital, or intangible item, which is not covered under PayPal Purchase Protection. We only cover claims involving physical items that can be shipped and tracked.” There was no tracking number, nothing was shipped (as the software was a download), there was no item to be received, nada, zilch! So, I kept calling PayPal, and the web hosting Company kept trying to tap my PayPal account! One lady suggested I close the PayPal Debit Card, which I did, and apply for another one (which I haven’t done yet until I get a final resolution on this claim). Another man said the web hosting Company had created a second invoice in order to tap my account. I kept getting all kinds of “run-around.” PayPal kept trying to decide in favor of the seller, close the claim, and such. I filed a Fraud Complaint with the F.T.C. (Federal Trade Commission), even tho the total was only slightly over a hundred $$$. After talking to PayPal again this past Mon., I called the F.T.C. again and added PayPal as a party to the Fraud Complaint, since they kept stalling, finding in favor of the seller, and such; I stated that PayPal was a part of the Fraud process, that they were making $$$ off these fraudulent transactions, and such. In talking to PayPal again this week, I (of course) got their Philippine people and Puerto Rica (I think) people first, as they feed callers there first, then transfer them to someone in the U.S., if needed. The “foreigners” could care less about the F.T.C. - in fact, some of them DON’T EVEN KNOW WHAT IT IS! But those in the U.S. look at it an entirely different way! At first, I began to tell the U.S. “Help” people that I planned to add PayPal to the Fraud Complaint with the F.T.C., and nothing changed. Then I began to tell them that I HAD ACTUALLY ADDED PAYPAL TO THE FRAUD COMPLAINT WITH THE F.T.C. - and then EVERYTHING BEGAN TO CHANGE! I also added that I plan to send an E-Mail to my Congressman, recommending that new laws be passed which would regulate PayPal as a bank, which it is not! It is a “financial institution that provides Internet services to expedite payments, ” but it is NOT A BANK! So, therefore it is NOT regulated by the F.D.I.C. (Federal Deposit Insurance Corporation) like the banks are! When I began talking along these lines, about involving the Feds, their attitude at PayPal changed completely! Suddenly, instead of giving me the old “run-around, ” that they would “take my case under advisement, ” and “send it to the right department” (kinda like a bank loan where they have to “send it to the committee” and the committee “doesn’t meet until next Monday - I’ve heard this before!), I found that the person I was talking with, had the authority to make a decision RIGHT THEN, and it was IN MY FAVOR! He IMMEDIATELY credited my account for the amount claimed! And, of course, he took it out of the software Company’s account! I was really surprised, in a way; yet in another way, I got to thinking about it, and I realized that they don’t want any new Federal regulations or some Federal officials coming around asking questions! Remember this, as you may be able to use it to “expedite” a claim in the future!

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robert wisemen
Byron Center, US
Jul 22, 2011 12:37 pm EDT

Jul 4, 2010 Add Funds from a Bank Account Completed Details $99.96 US this is from paypal to binverse unauthorized money taken from my bank account what the hell gives paypal the right to just take money out of anybody's bank account i think there in bed together I PRAY BINVERSE AND PAYPAL BURN IN HELL TOGETHER MAKE DAM SURE TO KEEP A GOOD EYE ON PAYPAL AND ### YOU BINVERSE KICKASS

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always mad
Kihei, US
Dec 02, 2010 7:34 am EST

I had a paypal account. I will give the short version of the story. I requested a debit card from them for my account ( so I can have direct access to MY money instead of waiting 3-5 days for it to transfer to my bank account). I never heard anything, then one day I got an email from them saying my account had been restricted until I provided them with..and followed a long list of very personal info including my SSN none of which were optional, I give them what they want or I cant use their service. I was very confused by why all of a sudden after having the account for over a year and never doing anything that would raise suspicion would be having my identity questioned. Concerned that this may be some sort of scam by someone claiming to be paypal wrote to them and simply asked why they needed this info, why I was being restricted to my own hard earned cash and I asked them to provide proof of who was requesting this info. Now you would think that paypal would understand nowadays you cant be too carefull. Instead I get an email that my account has been seized and I could not access any cash ($700) in my account for 6 months, no exceptions, no compromises, no explanation, no way to reason with them, all because I had a few questions. Disgusting! I am being punished for trying to protect myself. They have MY money, gathering interest and fees and I have no choice but to bend over and take it! Dont trust paypal. Buy a credit card machine if you run a small business, its not worth it.

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NeverAgain888
Florida City, US
Dec 14, 2013 9:21 am EST
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Anyone buying from this company be very aware they are fraudulent. ladies especially if you are shopping for wigs particularly lace systems they are a complete fraud. They have advertising everywhere, Ebay, I offer and trade type sites Including their own web page Sunshine Sea Beauty..I typically don't buy from anyone over seas because of trust issues. But at first the person communicated fairly well concerning the product i wanted to purchase and assured me thru emails I meticulous so I described everything I wanted to the tee. Having done many years research about the type of product I wanted I wanted her to not misunderstand. After placing my order after four days of emails I received it five days later via air mail DHl. Soon as I opened it I wanted upset.The item was not anywhere near what we spoke about or the pictures sent to them (that was the pic on their very site) . I emailed the company immediately. And opened a Paypal dispute claim. Thinking that would build leverage to getting consumer help..But it didnt.. After more days of back and forth thru emails and the Paypal resolution center, Paypal decided without even reviewing the proof thru emails and thru the own resolution center to not only help the thieves in China steal money by not demanding a refund from them to compensate for a fraudulent item but took their side and as I said without review of the twenty days initially given.. And closed the case .. I opened two formal complaints with the regulatory boards against Paypal and the company they helped steal my hard earned money and next will be consumer affairs in washingon dc. and attorney general office... I don't tolerate liars and companies here or overseas to take anything from me and practice dishonest and unethical ways to get a dollar bill...(To be continued)... The pic below is what they promised and advertised but what I received wasnt even remotely close to it..

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Grushen
, US
Nov 05, 2012 7:58 am EST

Where do I begin? Paypal was a disaster, enough said!

I bought a stereo for my car on eBay which saved me a few bucks. Paypal FREEZES my account! I called them thinking that it was a mistake, not even! They pretty much laughed thinking it was somehow funny, and this was a manager if all people.

Theeven worse part is that I had over $200 in my paypal because we recently sold our old laptop on eBay. Now they get to keep that money. DO NOT TRUST PAYPAL. I repeat, do not trust them!

Paypal somehow thinks that it's okay to just freeze your account and nit return your funds. They should be closed down. The manager was totally insulting too.

Close your paypal account before they close it first and don't give you back your money even though you demand it.

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tecbrochu
Amos, quebec, CA
Jul 27, 2016 5:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, my name is Stephane and I received there are few days, an email (in French) with a button "Activer" to active my PayPal account by clicking on it, a thing that I do not made. Please check the proof join with this message.
Thanks, Stephane.

The domain name of the link is akadao.com they made a paypal.fr in this domain. Check the link :

http://www.akadao.com/logs/FR-fr/www.paypal.fr/Service.paypal.fr/Service.ID.D23F1W3D212C1V321CV654W6GC54HJW65GF4W2CV16WD5TH4WD65T4JH6WE1TJ1D32H1D321HWD65H1WC23FH1WD65/Info.Aspx/FR/Service/fr-fr/webscr.php

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zl0gr
, US
Jul 27, 2016 5:20 am EDT

I've invested $400 into this project and according to online cabinet I had accumulated $1400 profit but when I tried to withdraw it my account got suspended. Customer support explained me that it happened due to troubles with my initial deposit. I asked for refund anyway but was refused.

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shanz
Morrison, US
Jul 27, 2016 5:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

A gentleman with email of jim_04z@msn.com bought a wedding dress from me on Craigs LIst for $450 for his daughter in Nigeria. I mailed dress to address given. I was contacted by Jim Harry and told Nigeria Customs needed an additional $100 to release dress. I mailed $124 through Western Union on 8/10/2010. Next day Jim Harry calls me, emails me and texts me multiple times demanding an additional $140 to do a final release from Nigerian Customs. I email him back and tell him I have contacted real PayPal and sent them copies of his emails along with confirmation and verifications from PayPal. The real PayPal said the ones I received were phishing attemps and there were no monies in an account on hold for me. I gave Jim Harry the telephone number to call for PayPal and he insisted he always uses the one listed above of PayPal1worldservice.com. (Something like that). He continues to plead and beg me to send additional monies as he is in the UK and that is why things are messed up. I refused to budge and as of now I have no wedding dress, multiple phone numbers from this Jim Harry, and am out my money.

I made a police report, I contacted Western Union, I talked with PayPal and was advised by police to file this complaint. I can be reached at bfree2bee@yahoo.com if you care to assist me in obtaining my money and dress.

Please respond to me and capture these crooks!

Shari Hanz

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PayPal Fraud

Ref. Number [protected]: My mother-in-law passed away Feb. of this year from cancer. My husband and I have been getting letters in the mail addressed to her where someone is attempting to get credit in her name as of August and September of this year. I am not sure to contact but we will like to know what to do about this. My email is [protected]@gmail.com. A copy of letter is attached.

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PayPal paypal is a scam and stole almost 9000 from me

I sold a watch on ebay for 8650 dollars and sent the item to dubai tracking number LK180240226US.. According to USPS the item was givin to the customs of the country and the watch was delivered and because dubai only has PO BOX it wont show delivered it will only show as far as item was given to customs. The person who purchased my item took advantage of this and claimed he never recived his item. Now i am out a watch and i am out almost 9000 dollars. Paypal even suspended my account and took my money and returned it back to the guy in the middle east. Now he made off with a free watch and his money back. Paypal is a scam they are a lie and they offer no seller protection at all.. Never use paypal take bank transfer or check theres no one who can protect sellers from this crap they only thing golden is direct funds to your account without any middle man

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2:45 pm EDT
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PayPal no money received/returned

I went to send money through money pak, paypal
The receiver never got the money
Walgreens manager said after the money is applied they cannot do anything.
Paypal, moneypak was not able to trace (Not on their terms)
The money went into the cash register person who called the manager
Upon my visit the second time.
Where are the $35.00 I gave the cashier in the cash register,
Some has to have the money it cannot be in the air.,
We are regular customers,. If this is not resolved
We will not do business with you again.
Juan gonzalez, [protected]

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6:55 am EST

PayPal scam, stolen money

I used the website www.paysafecard-paypal.com in order to exchange money. I communicated with the guy and he was really helpful. But after several days, I found out that this ### charged me for $75. I tried to reach him, but it was impossible. Total scam, be aware and don’t believe to this guy. Maybe someone has any idea how to track this man and return money back, please contact me then or leave a comment. Thanks.

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Gigi Duru
, US
May 24, 2019 3:53 am EDT

The company itself it's a scam :)
Please avoid using it !
I have brought 2 tickets one of 100 Romanian RON, and one of 300 RON.
I used that of 100 RON, and when i tried to use the other one of 300 RON, the pin was locked.
I send an email to them, and they request all my personal info, to give me a refund.
They never give me an explanation, why that pin was locked.
Of course i did not send my info to them, because i don't know who they are.
And i am pretty sure they can see that ticket wasn't used. so they simply could send me another pin. but instead they ask for all my personal info, thing that i consider suspicious.
And now i just lost 300 RON equivalent of 80 dollars.
So better avoid using this company products !
Isn't this ridiculous, a service that does not require any personal data, to request all personal data ?

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4:35 am EST

PayPal unauthorized charges

I want to warn everyone not to use the website www.paypaltoskrill.com. They charged my account twice, and they didn’t reply to my emails. They took about $300 and didn’t warn me about it. Also their customer services phone number was invalid. I want to return money back, but I have no idea how to do it. Please, if someone here had the same experience, can you help to return money back?

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Glenn Silvestre
, PH
Mar 19, 2014 6:20 am EDT

I receive and transfer my $250 payment from Paypal to Skrill without hassles. I have been doing this for a while and when I check my two accounts, they are quickly updated. Personally, I receive good services from them.

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PayPal theft by unlawful taking

I sold a tattoo machine through EBay. It was bought, paid for through PayPal, shipped, delivered to Shamrock Supplies, acknowledged as received, PayPal held my money for 8 days, Finally released the money to me. 2 weeks later, EBay/PayPal filed a "chargeback" wherein the buyer used a fraudulent credit card. The buyer has my merchandise, has sent 4 emails stating he knew the payment was not honored, has since already resold my tattoo machine. I have no machine, no money, and EBay/PayPal has pretty much said Oh Well, too bad, so sad, sucks to be you. They are harassing ME to pay THEM the money for MY tattoo machine that Shamrock Supplies received and resold and admitted same in emails posted through the EBay site. They are telling me to contact the buyer, which I have to no avail. I am pursuing the possibility of Federal Fraud and Theft by Unlawful Taking because they used the Internet to de-fraud me. EBay and PayPal were complicit in the Deception.

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amazingrosey1
Wycombe, US
Mar 05, 2014 9:04 pm EST

This same exact thing has just happened to me yesterday! I have shipped my item & had to pay for postage out of my OWN pocket, just to satisfy Ebay & PayPal, then they tell me - "oh well, you'll see your money in about 20 DAYS! I am BESIDE myself! I filed a formal complaint with the FTC this evening. I've made 3 calls to Ebay demanding they release my money to no avail.

I will NEVER use Ebay again! They SUCK!

PayPal Customer Reviews Overview

PayPal is a popular online payment system that has been around since 1998. It is a secure and convenient way to send and receive money online. The platform has received numerous positive reviews from users who appreciate its ease of use, security, and reliability.

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Overall, PayPal is a reliable and secure online payment system that has received numerous positive reviews from users. Its security features, ease of use, and widespread acceptance make it a popular choice for online transactions.

PayPal In-depth Review

User Experience:

PayPal's website design and navigation are user-friendly, making it easy to find the necessary information and access account features. The account registration process is straightforward, requiring only basic personal information. Sending and receiving payments is a breeze, with a simple and intuitive interface. The mobile app provides convenient functionality, allowing users to manage their accounts on the go.

Security and Privacy:

PayPal takes account security seriously, implementing measures such as two-factor authentication and encryption to protect user information. Their fraud protection system helps detect and prevent unauthorized transactions. The privacy policy ensures that user data is handled responsibly and protected from misuse.

Payment Options:

PayPal accepts various payment methods, including credit and debit cards, bank transfers, and PayPal balance. They also offer international payment support, allowing users to send and receive payments globally. Currency conversion rates and fees are transparently displayed, ensuring users are aware of any additional costs.

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PayPal provides reliable customer support, with availability and responsiveness across multiple channels. Users can reach out for assistance via phone, email, or live chat. Issues and disputes are handled efficiently, with a focus on resolving them in a fair and satisfactory manner.

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Transaction fees for sending and receiving payments are reasonable and competitive. Currency conversion fees are clearly stated, enabling users to make informed decisions. Additional service charges, if applicable, are disclosed upfront to avoid any surprises.

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PayPal seamlessly integrates with various e-commerce platforms and websites, making it convenient for businesses to accept payments. It is compatible with different operating systems and devices, ensuring a smooth user experience across platforms.

Business Tools and Features:

PayPal offers a range of business tools and features, including invoicing and billing services, subscription and recurring payments, and reporting and analytics. These tools help businesses streamline their operations and manage their finances effectively.

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PayPal is available in numerous countries, allowing users worldwide to access its services. Multilingual support ensures that language barriers are not a hindrance. Cross-border transactions are supported, facilitating international commerce.

Reputation and Trustworthiness:

With a solid company history and background, PayPal has established itself as a trusted and reliable payment service provider. User reviews and ratings reflect positive experiences, further enhancing its reputation. Partnerships and associations with reputable organizations add to its credibility.

Additional Services:

In addition to its core services, PayPal offers additional services such as PayPal Credit and financing options, making it convenient for users to make purchases. Money transfer services enable users to send funds to friends and family. PayPal also supports charitable donations and fundraising efforts, contributing to social causes.

Limitations and Drawbacks:

PayPal has certain limitations and drawbacks, including transaction limits and restrictions, which may affect high-volume users. Account freezing or suspension policies are in place to ensure security but may cause inconvenience in certain situations. Potential delays in withdrawals or transfers can occur, although they are generally resolved promptly.

Overall Satisfaction and Recommendation:

Overall, PayPal provides a positive user experience with its user-friendly interface, robust security measures, and wide range of features. I would highly recommend PayPal to others for its reliability and convenience. However, there is always room for improvement, such as faster resolution of disputes and more flexibility in account restrictions.

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