Cbeyond / Awful everything
We went with Cbeyond thinking we would save money and simplify our phones, website, mobile, etc... BIG MISTAKE! This company is the absolute worst. We were lied to about everything. We were promised we would have a technician come in, install the new VOIP system, transfer our cell phones, and transfer our website. We were also told we could send callers to individual voice mailboxes when they called in. None of this came true. Sure they came in and set up the phones, and then they gave us a booklet and told us we were on our own. After two days our service went out and we could not get it fixed for a week. Thank God we didn't switch over our cell phones or we would have been screwed. The voicemail was inconsistent at best and when we asked how to send callers to voicemail they told us our phone system could not handle this task. We never switched anything else over to them. It's a good thing to because once they have all your services under their control and there "contract" they have have you by the nuts. Don't be stupid, there is a reason so many people are complaining about this company. The customer service is a joke, it doesn't exist.
DO NOT PUT ALL YOUR EGGS IN ONE BASKET!!!
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