CarTrawlercar rental

B Nov 14, 2017

Hi, My name is Brian Sterling and I tried to rent a car through you guys and I made a reservation over the phone. I was charged $174.04 and I wasn't able to rent the car because I didn't have a major credit card. I have rented from Dollar Rent A Car before and used my debit card without a problem. Now I guess they require a major credit card. So.. I NEVER received a car to drive AT ALL. When I called your office to demand a refund..the lady I spoke with said that management wasn't in to process anything. My problem is I was charged for services that weren't rendered. The lady tried to tell me that I should have read the "policy agreement", but how can I read a policy agreement when I was charged over the phone?? I am extremely upset. You can call me at [protected]

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