Carrefour

Dear Sir/Madam,

Hope this message finds you well.

Please find here under the story of my terrible experience with Carrefour Maadi City Center, Cairo, Egypt.
* On the 8th of May-2018 I bought 1 washing machine and 1 dishwasher - Indesit brand.
* On the 12th my family received the washing machine on the agreed address.
* On the 13th I checked the washing machine and I found that the packing is in a very bad condition (the protective foam is broken from 2 sides, Totally compressed from the top & so dirty from inside, meantime the plastic shrink wrap has holes from all sides) although before completing the purchase transaction I emphasized with the salesman that I'll store the products for more than 1 and half year, So the products should be well sealed and packed, he promised me that without saying he will do that as they have a lot of the selected washing machine in the Branch's warehouse, I trusted the salesman and I paid the invoice of the two products.
* On the 14th I called Carrefour Egypt call center to complain about the packing condition and I asked them to change the product because of its packing condition and because I'm within the return policy (2 weeks), they told me that a representative from the branch will call me within 24 hours.
* On the 15th late night I called the call center again as no body called me and after one hour from my call, a representative from the above mentioned branch called me and I explained to him the problem, then he told me that will check with the warehouse and will call me back.
* Approx. on the 17th, I received that dishwasher from Indesit brand agent (B-Tech) and the packing is in a very good condition and clean.
* On the 24th I called the call center as nobody called me back as promised.
* On the following day I received a call from the branch and they said that they will try to find a solution and they will call me back ASAP.
* On the 29th I called the call center as no body called me back as promised.
* On the following day a representative from the branch called me offering illogic solutions like:-
1- When I Install the product after 1 and half year and it is not working the brand agent will replace it to me … I told him that this is will not happen because the technician will write in his report that the product has been wrongly stored and accordingly they will revoke the warranty and in this case I'll lose the 5 years warranty and will fix the product on my expense.
2- I can Install the product and use it or store it for the 1 and half year… I told him that I cannot do that because I'll Install the 2 washing machine in my new house which we'll be ready after more than 1 and half year.
3- I can bring the product to the branch location and they will check it and will decide if it needs to be replaced or not…. I told him why don't you come to check it in my place secondly how would you know without unpacking the product that it is working properly.
4- If none of the above solutions are not applicable I can come and meet the Supervisor… I told the Rep "why don't the supervisor call me, It is easier?" he said that he will tell him so.
* On 2nd of June and on the 3rd I called the call center trying escalate the issue as until this moment nobody called me and I'm trying to reach any responsible person but I couldn't.
Note: during all the above calls I'm saying why you're making the case so difficult as I accept to replace the washing machine in no hurry as I can wait whatever time "Just Promise that you will replace it" meantime, I can change them with different available brand (Ariston Or Bosch) and I promise that the price will be equal or higher.

Looking forward to your help

Best Regards,
Amr Bassiouny
+[protected]

I brought a living room Aldora two weeks ago with TV table.
I received missing nails مسامير ناقصه و needed to collect the living room and wrong TV table.
They changed the table in another day.
I asked the قسم التجميع to come للتركيب then I was surprised that the nails wasn't the right ones neededلا يوجد اتصال بين الشركه المورده و ا
و قسم التركيبات و ترتب على ذلك اننا عملنا مشوار لكارفور مرتين للبحث عن المسامير
خدمه التوصيل غير فعاله و لا يوجد رقابه عليهم على الاطلاق

Pada hari minggu, tgl 3 juni 2018 saya berbelanja di carefour, saya memiliki voucher carefour dan bermaksud membelanjakannya, namun ketika Tiba di kasir sistem error, sehingga pembayaran dengan voucher tidak dapat dilakukan. Hal ini sangat merugikan, karena saya membeli voucher tersebut juga dengan uang. Kalau belum siap nggak usah keluarin voucher segala. Percuma beli voucher nggak bisa dipakai!

Dear Support,
First of all let me introduce myself, Maria Koupaly 28 years old. A loyal card holder at Carrefour and my phone number is +[protected]
I am writing because I parked tonight at carrefour and I have spent 1 hour at the supermarket; the purchase was 188000 LBP.but instead of getting rewarded with a free parking, I have paid 7000 LBP since I've lost my parking ticket in the supermarket. I went to the customer service desk to ask for any help and they told me that they can do nothing, all I have to do is to pay the loss amount which is 7000 LBP. I have showed them the receipt and asked for a discount of 2000 LBP since it's the amount paid by the supermarket for the first two hours spent there, because I found it fair to pay 5000 LBP instead of 7000 since I am a loyal customer at Carrefour. But Mostafa did not accept neither he called the Manager who was rude as well. I'm not a kind of person who go online and give a bad review without at least explain to the customer service my point of view. You should be more flexible with your customers to keep them.
Please don't hesitate to contact me if you want any other info needed.
Thank you and Regards
Maria

I have also worked as a document editor for CarreFour customer service kayli.eva.[protected]@gmail.com and Carrefour.[protected]@yandex.com to the amount of $180.00.

I was told this service was no longer being used and would I like to work as a processor of payments. I responded to the affirmative.
Now I have money from an item sold on eBay to a person in Portland, OR that is claiming the product was not delivered to her.
Repeatedly asked for documents from Carrefour.[protected]@yandex.com concerning the shipping and delivery address with no response.
The money is still in my account and I need a resolution to this issue.
My next recourse is to send the money back to the buyer via PayPal unless I get something today.

I have just now shopped from your Aueuil branch. I have presented a card which does not require a pin. After payment was approved, the cashier asked for my passport for identification. I did not have it with me as it was in the hotel.
I showed her the email confirmation which was received by me at that moment. But she was hesitant. Some other employees intervened and she later conceded.

I understand that Carrefour has every right to check identities where warranted. But I have a complaint about the attitude.

After everything, she joked in my presence about me having bought an adult item. This is very bad behavior and embarrassing to the customer.
This is not what I expect from Carrefour and that too in France! May be you need to train your staff to behave discreetly.

I hope you will doo the needful. I attach my receipt.
Thanks,

We have given my washing machine for repair (under warranty) called to carrefour (May 5), picked up after all the trouble of follow up (May 9), till May 15 we dont have update both from Carrefour and the service center, till this date May 27, 2018 - only they say they are waiting for parts - which is only a bearing, a bearing- we dont have in UAE. First what kind of service you are providing to your client, 2nd why you are having an after sales service center that suck, 3rd I am a paying customer expecting that when I purchased an item it will be good and tested, and a warranty should be a peace of mind.

I need my washing machine back today or I will make a formal complaint to Consumer Rights in Dubai UAE and all your social media accounts.

Rhea Simpao
[protected]/[protected]

Hi yesterday my husband and I visited carrefour in san javier, murcia, spain and bought my weeks food shop and forgot to give the cashier my club card. After I paid I realised my mistake and asked her to add my card. She said it wasn't possible, I have to give my card before I pay. So I went to customer services to ask them to add my shopping amount to my card and she refused and said she couldn't do it now it was too late? In all the years of supermarket shopping, never have I been refused adding the points to my card in any other place.
Is this the standard for all the carrefour supermarkets?
Regards
Lyn gallard
Lyn. [protected]@gmail.com

I am writing this message with extreme disappointment. I am a daily customer of Carrefour (Al Ain Mall Branch). I purchase Whiskas pet food (perfectly fish with shrimp) a box of 12 packets in it and Nascafe Latte( 240 ml ) everyday single day. The items I mentioned is unavailable since last 10 days. I had been asking the store supervisor and section in-charge to get it available but I assume its falling on deaf ears. In fact, they have an audacity to ask me to come to supermarket between 10 am - 12 pm and place an order to the salesman. Its not my job to place an order. I am a customer. It is your staff duty for which they are getting paid. If they unaware about there job profile, Kindly send them back for training. If they are not interested in working, hire a staff who understand customers needs and live up to Carrefour values. I hope, someone from Carrefour will address this and in future products are available for customers in the supermarkets.

I have purchased a freezer on 14th May 2018 and sales person who informed me that the delivery date will be within 2 days ie. 16th May. Therefore, I ensured that I am at home waiting for the delivery team. however, I was surprised to receive a call from the team informing me that the delivery will be delay till Saturday 20th May due to system issue. I do not understand what type of system issue will impact the delivery of my freezer. needless to say that it is a Ramdan time at this part of the world and I needed the freezer for such purpose.

I am really disappointed with the service, though I have told them that I will raise a complaint yet no importance have been given to my issue.

though I do know that there is less point re my complaint, but yet I wanted to escalate the issue to the management as this is not a type of service that Carrefour would like their customers to have as an image.

Regards,

Masooma Al Moosawi
Mobile +973-[protected]

I live in Abu Dhabi, using Carrefour on line, last purchase from April 28 (Grocery with amount around 3300 DH), like every month some items not delivered (around 20 items), usually 3 to 4 days the money refund will be debit on my credit card, up to now and after a six calls of follow up, the employees has one answer : Sorry Sir, we will update you ... and obviously nobody call back and no refund ... and it looks like I am dealing with ghosts... I am a regular customer of Carrefour since 20 years.
There is no trust anymore in such department!
My complaint number is 862933

Dr Elian Raphael
[protected]
[protected]@hotmail.com

I would like to share an experience with you that happened in Carrefour Dandy mall in 6th of October city, Egypt last tuesday 1st of May. After finishing shopping with my elderly mother in the supermarket we took the travelator to the car park. The problem is that neither of our trolleys had a grip or engaged to the grids on the travelator. My mother found it impossible to keep holding on to her trolley as it slid and she was going to fall. I asked her to let go of her trolly and I tried holding it with my own trolly to stop them sliding downwards and they were too heavy and had to let go. Both trolleys came down at a very high speed with no grip whatsoever to the travelator. Had it not been for a passing by worker both trolleys would have smashed into the glass doors. I reported the incident to the mall's security and they told me that this was due to faulty trolleys. I complained to Carrefour customer service and they said that it is due to faulty travelator! It is the responsibility of Carrefour to ensure the safety of their customers. It was certainly a horrible experience and someone could have gotten badly injured had they been hit by those flying trolleys. After years of being a loyal customer I refuse to return there. I am concerned about other people's safety and I hope this matter is looked into and resolved soon otherwise I will have to share my experience on social media to stop a disaster from taking place

Good evening,
Today I ordered 2 pizza at pizza counter in carrefour at Avenues Kuwait. The behavior of pizza maker was very bad, All the Arabic and egyiption people he is asking about adding ingredients, but for my pizza he just added some vegetables and cheese and put in the oven, when I ask him while filling my second pizza just to add some mashrooms etc. he insulted me ( i was with my family and kids) infront of other customers saying that only paying .600 fils for pizza and asking to put more. I really feel bad infront of people so I ask him to stop talking and close the chapter.

Actually I not asked him to fill more, while i was waiting i saw the method of making pizza by asking customers about ingredients. But only for me he is saying about the price and goods value. Actually i was disappointed when he said that word.

He was not wearing hand gloves, when one of Arabic customers came he weared the gloves.

Hope you will take necessary action.

Thank you very much.

Attaching the bill to verify the time of purchase.

Thanks

Dears
I'm very disappointed from the attitude and service in carrefour El shourok . Egypt
I faced 2 cases in 2 weeks ..
The 1st one dupplicated item in the invoice by casher mistakly and when I returned back to the customer service he till me that he checked the camera sestym he told me that the invoice is correct and after negotiatation he apologize and told me the he got wrong info from the camera system...
2nd case ..
When I bought a pass and this was promotion .. the supervisor after casher stopped me and told me that it was mistake that the pass not the promoted one and again he apologized after opening the bags ...
Really I have no Wards discrip that

Today I went to carrefour in Shunyi District, Beijing. I tried to find some stationary, but I failed. There was an employee passing by and I said hello to her. She was a lady with yellow hair and blue sweater. She heard me and looked at me. No reaction. Then she continued walking, leaving me without even a greeting. What's interesting, I met her again at Customer Service Desk. I said why you didn't stop and offer help. She said she didn't belong to that department. I said you didn't need to belong to that department, but you could help to find people belong to the department. She said they were all off work. I said you could at least said hello to your customer. She said she was busy with customers' complaints. So my complaint was not important at all? Are you kidding me? Now I know why you are busy with complaints. You have this kind of staff! I was also working in supermarket. This attitude is never acceptable!

Please train your people before they start work! They are killing your customers! No carrefour any more!

This incident happen in deira city center on 20th april 2018 at 13.00pm i was shopping around i reached to Washing powder section where the brand promoter was selling OMO detergent ...she told me about the offer and I told her I buyed omo recently for a lesser price is this different.
she was so rude... told me to go and buy from there...as a consumer i have a right to ask ...i told her u cant tell me where to buy from ...the argument continued...
Really had a bad start for the day...

Bharat Thakur
bharatthakur30.[protected]@gmail.com

I bought this product from your Oiusterham superstore after watching a video that was playing in the store. Having now attempted to use it even on minor scratches it simply does not work even a little bit. It is totally misrepresented in the demo video. I am a Carrefour brand ambassador and love the stoes so I am shocked you would stock such a useless product that clearly is not in line with your brand values.

Dear Sir/Ma'am,

Please be informed that I'm disappointed about my experience with Carrefour call center in UAE. First of all, there is no reply to my messages in the social media since three days. Secondly, Mr. Ahmad Kamal abused me and hangout the call several times without any reason, I tried to contact them from different number but the matter still remain the same. Thirdly, I've been informed by the store manager and her staff to order 18 pices for a particular item in order to have it in the promotion offer, when I refused a staff from Shahama branch in Abu Dhabi contacted me saying that you can collect the item. I'm staying in Dubai why do I need to go to Abu Dhabi to buy it?

Last but not least, the gentleman who was dealing with me said unprofessional words and shouted to me without considering human rights.

Please investigate the matter and give me my rights back.

Thank you,

Rislan.

I was at carrefour sharjah city center and was served by rogen mattew who was extremely inefficient and lazy staff and not only that but personality of a freud. I gave him my card n it declined, i offered him that i would give cash instead because my 5 year old wanted to go washroom immediately.

He was the worst employ i have come across. I gave him 500 and he returned to me 100+50+3.5 dhs, in few seconds i came back n told him "your maths was wrong" to which he tells me i don't have change. Oh my god! what an answer. Finally he gives me another 100. No apology nothing instead remaining 5 dhs balance he kept saying i don't have change. My son had to rush to washroom or else i would have called police.

I still have the bill and seriously this guy is a black mark on your store. He looks and is a freud. The law here is very strict with this kind of people. Very disappointed with big chain like carrefour. Please investigate.

pedido [protected] tv 11 months old and faulty. returned to store malaga--said needed to be sent to madrid for repair and would take 30 days. I live in England and wont be back until september - i was tod i would be charrged 1 euro per dday storage until september. I asked for refund. no. i asked for replacement. no.
You have a legal responsibility to repair in a reasonable time not to cause customer inconvenience. You are breakig the law.