I am a older educated car shopper, I have purchased many cars, never have I been SCAMMED or shill game played. My family went through a major cross country move with two very small childern, a small piece of paper - as a title is was easily misplaced.
I am also a seasoned sales person with 27 years of experience, and NEVER have I miss lead or changed the terms of a sale. I believe completely to do honest business in the fast paced economy means - DOING THE RIGHT THING . This was WRONG, and reguardless of any comments from an obvious CARMAX employee to try to save face this was BAD BUSINESS and every potentinal consumer needs to informed. We will go else where and also be sure to tell every friend, neighbor and collegue to BEWARE of the SCAMS at CARMAX. We never had any preconvieved price in mind for a trade in, we went to CARMAX based on the TV AD that misleads people into thinking CARMAX can be a honset place to buy a car. We were told the trade in value, we thought it was fair so we based our plans on an old fashion theory of TRUST- a concept totally missing from the CARMAX experience- for us and the dozens of other complaints posted just in the past few months on this a many other websites.