CarMax

We were very exited to purchase as car from CARMAX, after selecting a car we found our title had been misplaced- we recently moved into the area. A duplicate was ordered and we finally procured a babysitter to and went in to buy a car. We were SCAMMED and told out estimate of trade in went from 10, 000 - 7, 000 $- in less than 8 weeks. This is unacceptable and just criminal business practice. We are a small hard working family and three thousand dollars to us is a huge amount of money - more than we can afford to find else where or loan. Bad business will spread around fast- all buyers BEWARE !

I highly recommend staying as far away from CarMax as possible. I purchased a vehicle, a week later it needed an entire new brake job. They agreed to fix a window with a rock chip when I purchased the vehicle and then tried to get out of it. In replacing the window they trashed my paint and dented my door He also BLATANTLY lied about the window he put in saying how new it was... and it is OBVIOUSLY NOT. Fine... But dont lie about it AND ruin my door in the process. I have been in tears about how badly this experience was. DO NOT GO TO CARMAX. Especially the Menomonee Falls, WI location. The service manager, MIke, will treat you like crap and ruin your car right in front of you. Worst experience ever. So much stress.

CARMAX CAN NOT GET IT RIGHT-REFUND IN ORDER

Do to the poor work on my Ford Focus done by your fellow Ford dealership in Roseville(Threw Carmax) and still charging me $60 for misdiagnoses(it cost me $500.00 for Carmax's and Fords mistakes on just 1 many repairs needed and endangered lives for failing to reinstall caliper pin, I will no long be intrested in a Ford products.My engine was rebuilt poorly buy Carmax twice and Ford Roseville once.Engine rear seal leaks, harmonic balancer pulley no good, failed to replace old parts.failed to put one of the bolts back on distributor or whatever the damn part where spark plug wires attach.The list goes on.Feel free to relay this to Roseville Ford. BOYCOTT CARMAX Auto Superstore and Ford Dealership rosevile, Ca. Many of Carmax's cars are lemons.they lowball you on trade-in and their service center does extremely poor work on repairs.If you have extended warranty they still try to take for every dollar they can get.
BOYCOTT CARMAX AUTO SUPERSTORES, Ford Motor Co.Service Centers both in Roseville, Ca. and The Warranty Group

We purchased a vehicle from Carmax and it was financed for 6 years. We faithfully made very payment on it, but when my husband and I were both laid off at the same time, we fell behind in our payments. I called Carmax and asked them to work with us on the payments and they said they don't do that. Every single one of our creditors has worked with us, including our mortgage company. When my husband was called by to work, I contacted Carmax and told them that we were going to work on catching up the payments and I, at that time, sent them a payment which was more than one month in an attempt to start getting the payments up to date. The customer service rep was quite polite about it, and took the payment and a few days later, our car was repossessed and they sold it for $500 and sent us a bill for $3, 000, which is what we owed on it. We had one year to go to pay this vehicle off and they refused to work with us, repossessed our car, and now want us to pay for a car that we no longer own. I would not recommend them to anyone. If you are laid off, they don't care. They will NOT work with you as other creditors do. They will grab your car, sell it cheap, and send you a bill for what you had owed on it. It is an unfair business practice, especially in hard economic times. They are heartless and do not care about their customers.

WARRANTY WORK POOR.
REPAIRS NOT PROPERLY PERFORMED, WORSE THE MAINTENANCE LIED ABOUT TWO OBVIOUS PROBLEMS.FRONT DISC WERE BAD AND THEY SAID THE BRAKE PADS NEEDED TO BE BROKE IN. VALVE COVER GASKET LEAKS, NOT REPLACED BUT FILLED WITH SEALANT UP.
SALES AGENTS BEGIN BY HAVING YOU TAKE LOAN WITH- THEIR FINANCE COMPANY -FINANCE, ASSOCIATED WITH CAR MAX. PROBLEM IS IT IS A MONEY SCAM THAT WELL OKAY REALLY READ THE COMPLICATED FORM IT WAS NO DEAL HIGH INTEREST AND GUESS WHAT THEY DO NOT LIKE WHITE PEOPLE. THEY DO NOT HONOR ANT COMPLAINTS. NONE.

I bought a 2006 Pacifica in 2009; I also bought their Maxcare Extended Warranty. The car has shut off without warning >20 times. It has been taken into CarMax and the Chrysler Dealers; numerous times, "repairs" have been made. Yet the car continues to shut off without warning. Furthermore, CarMax has stated they cannot recreate the problem so the car is fine. I'm afraid for my safety, the safety of my family and the safety of others driving around me. CarMax's response is there is nothing they can do but they will buy my car back for less than 1/2 of what I paid for it and less than what is still owed on the car, and for me to buy another car from them. I mean they've got to be kidding me! The Maxcare Extended Warranty is still in effect but it seems like CarMax is trying to ignore me as long as they can until the warranty expires and they no longer have to do anything. If I had the luxury of taking the car to a junk yard and buying a new one I would do it tomorrow! But here I am a hazard on the road driving this death vehicle, because it's my only means of transportation. I have contacted a lawyer; I have filed a complaint with the Better Business Bureau and the Florida Attorney General.

Had scheduled appointment from an employee. Schedule off to meet the senior consultant. 4/20/2011 Armen, he was late. He arrived and went into his office. Ran Experian then he ran Equifax. No authorization request to remove profile. Spoke with manager Mike call headquarters. Spoke with Eisha, he said will not be removed. No one else to speak to.File the complaint to Federal Trade Commission remove from profile. Stop another dealership from finance. never have my credit ran twice same dealership. Cleaning my credit inquiry to many bring score down.

Carmax advertises a 125 point inspection on all cars they sell. This is a deceptive and fraudulent advertising claim tha tis not worth the paper it is written on. I recently purcashed a car from them that had to have $1455 worth of service work that their 125 point inspection should have caught and they should have done the serivce work as they advertise. Buyer beware if you shop at Carmax

I want to make a long story short, I just want to get the facts about Carmax out there. My husband and I purchased two vehicles in 2008 and since then both vehicles have been in the shop for a wide variety of very expensive problems. The "extended warranty' we purchased was a joke and very seldom offered us any relief on repairs. The 2007 H3 we purchased has been sent from Carmax to Hummer for a problem we have had "fixed" twice. Of course this time its to the tune of $1200., on us. The service has always been horrible, and the people unsympathetic to our situation. PLEASE DON"T DO BUSINESS WITH CARMAX.

I would not do business with Carmax dealership if it were the only one on earth. I spoke to a sales person named Ashley Shadle, who took my credit app. At that time I told her what I had as a down, 10 min later she said I was approved and to give her $49.00 transfer fee. I did as she instructed when I went to pick up the vehicle and went to do the paper work they could not use social security or Iowa teachers retirement as income making me unqualified at the rate I was quoted by the sales person Ashley. It was stated to me I had to triple my down payment making it imposible for me to qualify. After traveling over 100 miles and trying to complete the paper work after 10pm they had no intrest in helping me get a loan, In my opinion these peope are no more than cheats, deceivers and liars with the integerty of a jack ### . The people managing, operating and conducting daily business are morally and ethacally bankrupt boyals on the ### cheeks of life. gary and carol craig lawton oklahoma

Be very careful when buying automobiles from CarMax. I purchased my car Dec 2009 and was quite happy with the purchase in the beginning. First of all they add lots of features with gloom and doom scenarios to take the low price to a all time high. Gap insurance and a costly extended warranty took the car price so high, I am still trying to gain ground on my loan. They stripped the car of everything, the owners manual, the floor mats and had mixed matched tires on it. When I expressed my concern, they blamed it on the facility they acquired the vehicle from (another CarMax). Four to five months into ownership, I noticed the fuel gauge was fluxuating so spiratically I never knew how much fuel I really had. I took the car in for repair. They had me wait an entire day in the waiting room only to tell me at the end of the day I would have to rent a car for the weekend. It turns out the car needed a sensor and it had to be ordered. I return on Monday to pick up the car only to be told a part broke while fixing it, but my understanding is they broke a part and once again a rental car for me. Once I returned the rental this time and took my car, I didn't even make it home before the gauge began fluxuating again, so I called the service manager who was just about to leave, I was told and I raced back over there. Here we go, a great deal of pass the customer to someone else who would never be available. I took yet another day off to bring the car in again. I would eventually take a whole week of days off and never was this issue resolved. But back to taking another day off, I brought the car in again, left it over night again and once I picked it up this time, I drove it for approximately a half an hour and with the gauge and the electronic device reading a quarter tank, the car simply stopped in the middle of the street. Of course I was livid. The car was towed back to CarMax and the service man actually saw that the gauge read a fourth tank and couldn't understand it. They sent the car to a Ford dealership that they have a relationship with and they found nothing wrong. Go figure. I took it to my own choice of Ford dealership, but their hands were tied because since CarMax had already hit the insurance company up for repairs on this issue, they couldn't charge for that again. As I sat in the waiting room for what was over what would be 5 shifts on the job, I heard horror stories of the incompetance of the service department of CarMax. If you buy a car from there, you better be a mechanic or have one on speed dial.

Purchased Lexus Truck from them and obtained financing financing through a lender they offered name Slander. I live in in another state title and registration had to be done in my state. When I came back home in September 2010 after purchasing I went to local dmv with my paperwork from purchase. Local dmv explains that I should have gotten the title from dealership. I called dealership and they said they were waiting on it to come from Toyota. Then once they got it they send it to the house and had FedEx receipt to prove it. Long story short I waited from September to the first week of December to get my title. By this time I didn't have 3 thousand to pay taxes because my finances changed slightly. However I did make payments to Santander. I asked in January 2011 if Santandercould