Carmax / service

6 weeks ago I wrote a 20, 000 check for a van and before leaving, noticed water vapor in 1 headlight. The salesman said it would evaporate in a day or 2. 3 days later the headlight failed and the vapor was still there. Made an appointment and took the car in on a Wednesday. I have an appointment to get a total wrap on the car the following Wednesday, thinking 7 days was more than enough time for a headlight repair. Nothing was done to the van and it took me 4 trips and several phone calls to retrieve the van. Once the wrap was done another appointment was made for 2 22. You have had the van for 15 days over a 3 week period and it is still not done. Met with John the service manager yesterday with to no avail. He actually played me as a stupid customer who just wanted to complain. He was noncommittal as to when it would be repaired. 15 days over a 3 week period is not good service, actually it is no service at all.

Mar 30, 2017

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