Capital One Bank / finance charge
I made a mistake on my sept. bill .we sent a check for $300.00 short for the oct. bill and had a finance charge of $21.74. I payed the entired bill including the finance charge.On the nov. bill i was charge $12.47 of finance charge without having a balance on my bill.
I call costomer service three times and got three different answers from India.Can someone please get in touch with me and give me the real reason for the finance charges or I will have to close my account.I have been with your company for about 25 years or more and pay off our bill every month.
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