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CapBeast / no service, no response

1 United States Review updated:
Contact information:

The CapBeast team should improve their customer service department if it exists though.
They have everything for a successful communication with customers: phone number, online form and an email, but none of those means works. Maybe they do, but there's nothing to monitor it.
I am very disappointed because I am having several issues with my order and I want them to resolve it, but I can't reach anyone, even though I called multiple times.

Dec 6, 2017
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  • Fr
      7th of Dec, 2017
    -1 Votes

    Hi Sarah, my name is Francis and I work with CapBeast. I apologize that we did not answer your call I'm not sure what happened. I have sent you a personal message, please respond back with your order id number and I'll be happy to give you a call to help out.

  • Co
      8th of May, 2018
    0 Votes

    I've called 3 times, leaving my information on voicemail asking to be called back, with no response. Since it has been a month since my order, I've been calling all day today on loop with no success in reaching anyone, ever. I can't even reach a person to cancel my order. Since CapBeast has failed to uphold their end of the deal, I will not uphold mine and report any charges from CapBeast as fraudulent.

  • Ka
      19th of Sep, 2018
    0 Votes
    CapBeast - Hat
    United States

    Received a hat I didn't order after 2.5 months of waiting for a custom hat. I will be filing a charge back and will be reporting them. Do not purchase from this company!!!

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