LuLu Mall / LuLu International Shopping Mall

LuLu International Shopping Mall Pvt Ltd

34/1000, N.H 47, Edapally, Kerala
India - 682024

Customer Service

+91 484 272 7777(Head Office) 5 3
+91 484 272 7700(Head Office) 2 2
+91 484 272 7776(Customer Service) 6 2
Mon9:00 AM - 11:00 PM
Tue9:00 AM - 11:00 PM
Wed9:00 AM - 11:00 PM
Thu9:00 AM - 11:00 PM
Fri9:00 AM - 11:00 PM
Sat9:00 AM - 11:00 PM
Sun9:00 AM - 11:00 PM

Complaints & Reviews

jbl t210

I purchased jbl t210 on june 15... And I changed my house and lost the invoice bill... Now my product have no bass (complaints).. I need to replace... I go back to lulu connect and I say for replace... They asking invoice bill... I lost that... And I ask for duplicate invoice. And they (saying only getting duplicate invoice after purchased of 3 month.) this is not possible... I need replacement... Purchased on june 15 2019.

Product serial no:- kt0055-cj1767877
My mail id:- [protected]
Mob no:- [protected]

jbl t210

country eggs.

I am a daily customer of Lulu mall, especially Hyper market.I am very sorry to inform you that on 9th Jan.2020 I had purchased 6 eggs from Lulu hyper market Kochi.While using it is found that out of six, 2Nos are rotten eggs.It is further noted that the packed date was just two days Jan. Hense I request you to take necessary action to sell good items to the customers and make sure that the suppliers or venders of such items are warned to supply good items so that such complaints from the customers can be avoided in future.

Thank you


I bought a samsung s2 from there on 6th of april 2017. I had complaint with my tab now. they asked 4 bill. I wanted a bill from there as samsung customer care told to bring product with bill and 65 percent will be transferred bk as there was a problem with battery. but because you people dont generate bill I am not getting reimbursement.

If I had bought from a small shop they would have searched and given bills. so hereafter I decided not to spend a penny of my salary on lulu connect. I alreadybought phone tab laptop and bluetooth speaker from there. but because you people dont value customers I have decided not to buy anything from there anymore.


625368 Bought a saree from Lulu a saree blouse along with it...that was separate...our bad luck that we did not open the blouse piece and check...the thread is all pulled...

open show of gender inequality

I was insulted in front of my friends n others for trying to carry a bag to the Hypermarket. They asked me to keep the bag at the baggage deposit, when I reached the baggage...

beats earphone urbeats

625368 Hello I bought this ear phone on 31-05-2018 I used it for a week and this product is getting muted while using I can't even adjust the volume. I have given it service on...

samsung led

I bought a Samsung LED almost a month back and once I was ready for the installation on 29th, it was informed to connect through their number 2727773 . I have been told from that...

supra cooker

I am very disapointed and regret of buying a cooker from lulu in mushrif mall.
1- first I purchased a cooker (west point) and paid to deliver next day and I was on hurry to receive it and they called me next day that item not available and that was very unprofessional!!!
2- I came back to pick another cooker and they advised me to buy supra cooker as it also can support the natural gas after replacing the nozels. They promised to deliver next day however they delayed.
3- after fixing the new cooker same day it start making high sound and randomly stop!!!
4 - I raised a ticket and after waiting few days the maintenance visited and confirm there were defective pieces and require spare parts.
5- I waited 2 weeks to receive the parts and after replacing same day again this issue came up!!!
6 - more than a month now I am suffering and we are unable to use our new cooker.
This is very unprofessional and unacceptable.
7- jumbo failed to fix the issue hence I request for immediate replacement from lulu for this bad item you sold me. (it's very clear to me now that this piece had a problem and you sold it to me!!)
8- this was the last ticket opened with jumbo 2381358.
9- cooker model - sgfh66nfs.
10- trn no. [protected]
11- ean : [protected]
12- my name : tarek siyada
13- contact [protected] [protected]
14- address : reem island - eni shams tower - flat 501

supra cooker

organic products

625368 Hello, I'm really sorry to submit this but if we keep tolerating then nothing is going to be done. I bought today avocado which were organic and therefore expensive. 18aed for 2...

LuLu Mall — t-shirt exchange

Dear Sir/Madam, On 26th Nov, I had purchased few items from Lulu fashion store from which one item (t-shirt) that was taken had been the wrong size. I couldn't make it to lulu...

LuLu Mall — lenovo ideapad 320

Hello, I am a student and I am from a middle class family. I bought a new laptop of Lenovo from Lulu connect in edappally, Kochi. I bought it on 02/09/2017. It stopped working on...

LuLu Mall — bad customer support

Hi, I bought one whirlpool refrigerator at onam time, they are offered gift, it 'll be delivered with the refrigerator, but we didn't got that, so 2 times contacted lulu customer...

LuLu Malla/c installation

Dear Sir/Madam

I bought an O General A/C from Lulu connect on 13/07/2017 and the same delivered on 14/07/2017. For the last 4 days i have been continously contacting them for the installation and so far there is no action. Its a clear case of neglegeance from an esteem organisation like Lulu.. Pls do the needfull to solve the issue today itself

Inv. No. 041/0008899

Lulu Connectdvd player

I bought this dvd player from lulu connect on 12-05-2017...but i could play it only once...i took it to shop on 25th to get it replaced...but the customer care people were not ready..telling the replacement is possible only within 7 days...they colleted all my details and DVD details telling that it will be repaired by the service agent at home...but nobody came even after 5 days...i again called the customer care and they told that my complaint was not registered and asked me all the details...then what was the exercise done by those people on 25th...such irresponsible people... I dont know when it will be repaired..

LuLu Mall — bad small onion

Sir Yesterday i have buy small onion from lulu cohin. But unfortunate major onions are bad. We cant find the bad condition in first sight. But we have clean onion in home and find...

Lulu Connect — motorola g4 plus

599131 I purchased a motorolla g4 plus from lulu connect edappally lulu mall on [protected] by 8:30 pm when i reached home i took the phone from the box i noticed the phone was heating...

LuLu Mall — lg inverter ac

I have purchased an LG- inverter ac from lulu ernakulam on 12/3/2016. Since the installation its the 4th time the product is getting the same complaint of not getting on. i have...