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Camping World

Posted: Nov 14, 2017 by    

service dept incompetent we have 0 confidence in them

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We bought a 2017 Jayco Jay Flight on June 10, 2017 from Camping World in Bakersfield. We had to return the trailer to Camping World on September 16th due to some minor construction issues plus 1 major issue. The shower wall was bowed out in many areas, not attached to the wall. They called for us to pick the trailer up 2 weeks later. When we saw the shower wall, it was worse than when we left it. They had punched holes in it trying to get it to lay flat. We left the trailer there and they ordered and installed a new shower wall. In the process of installing this they scratched up the shower floor pan. We picked the trailer up on November 11th. As we were driving home, we noticed that water would spray out from under the trailer with turns. When we got home, we discovered that all the insulation under the shower and under all the floors was soaking wet with water. The pea trap under the shower was not tightened and was leaking water. We returned the trailer back to Camping World. They have told us that they will fix this problem, that they will remove the wet insulation and replace it. My concern is how will they get all the wet insulation out and how can it be guaranteed that we will not have mold growing in our trailer that will make us all sick. We have seen how the floor is built and the insulation is sealed. We feel that our brand new $30, 000. trailer has been ruined by the negligence of the service department at Camping World. We feel that our trailer should be replaced with a new trailer. We bought a new trailer and feel that the negligence of this service department has damaged our trailer beyond repair. We have zero confidence that they can truly fix this issue.
Complaint comments Comments (0) Complaint country United States Complaint category Repair Services

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Camping World Logo Camping World
Customer Care Service
250 Parkway Drive, Ste 270
Lincolnshire
Illinois
United States - 60069
+1 888 857 6630
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