Menu
Burger King Customer Service Phone, Email, Contacts

Burger King
reviews and complaints

www.bk.com
www.bk.com

Learn how the rating is calculated

1.2 4601 Reviews
Verified
The authenticity of the customer service contact information for Burger King has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Burger King complaints 4584

ComplaintsBoard
N
7:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King racism

I went to Popeye's like 2 months ago and i find it very unrespecful and rude.
Just because you Speak spanish or another language it doesnt mean that you can speak english
the cashier look at me like if a was less than what she is ...
i was getting mad and my mom told me to calm down then a place my order and she didnt say nothing
then when i was about to pay she didnt told how much it was SHE TOLD ME WITH HER FINGERS!
like if a was stupid i definite get mad and i told her that what was her problem and she didnt say nothing
i get out of that place and promise to not go there anymore Companies like this dont deserve our time and money

Read full review of Burger King
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
4:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King i am not hapy wthi my puchase of four sanwich's no cehese lot's of maynay's

I was hugruy so afer thniking abot it a bit & puling in thru the bruger king's drive thru leaen I odor'd the foloing four sanwich's::

~ whoppor jr w/cesche (X3)
~ spicey chichen sanwige

Total $4.84 dallor's

My frend's u wlil notise I odror's the frist theere bruger's wiht chese ( (This wlil be improtant later) )

I watied & watied patently un till finaly the watress braugt my sandwic's to the widnow

I toko th ebag from th ewatres's and said thnak u

She saide half a god day sire

Litle did I no that once I parak'd my ca r & oneped the bag of burgre's I wold halve a supize!1!

One burg::no cheze
Sconed burg:: no che
Se
Thrid boger::guesa what no cehse!?!

Wile eting them I relized that isnted of the ceches their semed to me too be exetra mmay nay's gooping ot of the side's of each boger

Gross

There roll's (All) wrer soked w/grese to

I had nmo coplaibt's abot the spicey chichen how ever, , tho it was a bit could in the cetner

Take form this wha tu wlil, I wlil thnik tice be four eting their agen

Blesing's

Dr m a carnarvoro

Read full review of Burger King and 3 comments
Update by MAC
Jul 24, 2009 10:33 pm EDT

U NO, THEIR'S TIME'S WHEHEN I JSUT WHANT TOO GIFE UP MY FREND'S

PREHAP'S THSI ISENTT THE PALACE FOR SONEMOE LIEK ME,

PERHPA'S, PERPHA'S NOT

I DO NAT WHISH TOO CASUE ANY PORBOLEM'S BUT IT SEEM'S ### IF THEY FOLOWM MEE AROND

MY FREND'S

I CANOT BE ANY ONE ESLE THAN THE PESRON THTA I AM

Dr M A CARNARVORO

Update by MAC
Jul 24, 2009 2:40 pm EDT

I WLIL HALF YOU TOO NO MR TEVOR THTA I DO NAT WHISH TOO HALF ANY MROE ATENITON THAN ISS ASBOLUTLEAY NESECCAIRY ON MY SLEF

I DO NAT PSOT ON THSI BROAD FOR MY OWN SAEK BUT FOR OHTER'S SAEK NAT FRO MY OWN SEAK MY FREND

I THNIK THTA YOU ORWE ME AN AOLOGPY FRNAKKLY SIRE

I DO NAT WHISH TOO MAEK A BIG DEALE ABOT ALL OFF THSI BUT ENUF ISS ENUF WOLUDNT YOUR SAY?!1!

Dr M A CARNARVORO

Hide full review
3 comments
Add a comment
W
W
WOW WOW WOW
, US
Jul 24, 2009 3:11 pm EDT

I think this person maybe mentally ###ed. I am being serious.

I think you should be worried more about your english then Burger King. Stop complaining and go to school. I can guarante you are overweight.

P.S Stop trying in caps.

D
D
Dr Feelmygoods
District of Columbia, US
Jul 24, 2009 2:59 pm EDT

You parked the car, took a bite, noticed it was wrong and then did what? Oh yes, ate it(and the others) anyway.

Purposefully inane spelling and capitalization aside, that[eating them anyway] is the dumbest part of the whole post. I mean PSOT.

Dr Feelmygoods

T
T
Trevor is now a proud father a baby boy
Markham, CA
Jun 17, 2009 3:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Charismatic, Mac has been a member for a long time. He knows how to spell quite well. He just posts like an uneducated man to get attention to himself.

ComplaintsBoard
K
9:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I called when I could after my horribly experience with food posion, I was sick for 2 days with vomiting, light headed, lots of loose stool, abdominal craps. I called and spoke with Chris the store manager who basically told me that they don't sell bad food, and i of course did something wrong in the handling of it.

Read full review of Burger King
ComplaintsBoard
T
11:43 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to the drive through at Burger King #4369 in Spartanburg, SC and ordered a chicken sandwich, posted cost $3.69. I was advise to pull to the second window and did so, the cashier (#2486) said the total was $4.99 and I paid her with a $20 and she gave me $15.01 change. I thought for a moment then asked for a receipt and was given one hesitantly. The...

Read full review of Burger King and 4 comments
ComplaintsBoard
C
6:09 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King short changed

You have thieves working in your restaurant. I was short changed by a black lady. I bet she kept the change for herself or would have if I had not asked for my change back. She also had the nerve to lie to me and say it was a mistake. I bought something the total came to $6.35. I paid with a $7 bill. I should have gotton 65 cents back but only got a dime and two nickels. I asked for the rest of my change. Now let me tell you I am a registered nurse. I make 90k a year. However your employee had no right to steal from me. She apologized and gave me the five cents. I know five cents is not a lot. But for someone who makes minimum wage very penny counts. This woman also tricked my daughter. My daughter thought that she had made a mistake. I informed my daughter that blacks like to steal for a living and are too lazy to earn money on their own. My daughter kept arguing with me saying she has a job at Burger King. I informed her that she was only hired because she is black and because Burger King does not want to look racist. I had to punish my daughter because of this con artist because my daughter refuses to believe that blacks are thieves. Why just look at shows like cops and America's Most wanted. Most of the thieves, rapists and killers are black. I found out that my daughter is being brainwashed into thinking blacks are equal at school when studies have shown that their brains are smaller than ours. I guess I will be home schooling her next year to put some sense into her.

I feel that this scamming thieving employee should be fired. I admit that if she had been white I would have believed she made a mistake. I am not racist. Blacks just give a bad name to themselves with their high crime rate and cries for racism whenever things don't go their way.

I feel that my intelligence was insulted by this thief thinking she can scam me and should be given a gift card. My daughter should be given one as well because I grounded her and she is suffering by being in her room. (I would have to use her gift card since she is arguing with me) however for the inconvenience that this punishment has caused her she should have some sort of compensation as she was tricked into believing this person's lies.

Read full review of Burger King and 13 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
13 comments
Add a comment
U
U
Unheardof
Fort Worth, US
Aug 03, 2010 1:49 am EDT

And I meant humanity's* number one issue.

Apologies for the mistakes, I was really heated at the moment.

U
U
Unheardof
Fort Worth, US
Aug 03, 2010 1:48 am EDT

Excuse me,

I meant better than* black people in the beginning of my comment.

U
U
Unheardof
Fort Worth, US
Aug 03, 2010 1:47 am EDT

At the beginning I figured she was OK for complaining about her change.. no matter how much or how little, it's still HER money..

Then I was wondering how she does her math...

Then when I read " I informed my daughter that blacks like to steal for a living and are too lazy to earn money on their own." I was just ... wow. My mouth gaped open. How in the world does someone who is a "registered nurse" that fails to be educated in elementary school math come off feeling as if she's black people? Generalizing race is humanities number one issue..
Not all blacks are illiterate and/or thieves.
Not all whites are racist and/or rich.
Not all Mexicans (Hispanics, you mean, by the way... not all Hispanics are Mexicans) mow lawns and/or traffic drugs.
EVERYONE is EVERYTHING. No ONE classification of human beings is EXACTLY the same.

.. then I read the comments and was surprised how people automatically thought she was white...

"I admit that if she had been white I would have believed she made a mistake."... doesn't mean she's white.

I know Hispanics that refuse to shop where other "low class" Hispanics shop... and have said they prefer "higher class White" shopping areas..

This still makes no sense to me... racism is idiotic. I'm a 17 year old Bosnian (south eastern slavic) female raised in a modernized, less religious Turkish Muslim household, first generation American, born in Italy... I've been around and know what it's like in different situations and have family in different situations.. When will people start to realize they're NOT above anyone just because of color, religion, ethnicity, or class?

These type of people sincerely disgust me with how narrow minded they are...

B
B
black lady
Long Beach, US
Mar 06, 2010 1:10 pm EST

So, where to you get those $7 bills your using? Oh, and incidentally black lady still owes you 40 cents. Poor choice of subjects for your brand of "humor" and "sarcasm". Try proofreading and getting some therapy.

P
P
Pilby
, AU
Feb 02, 2010 10:11 pm EST

Amazing how you people were sucked in to this drivel

P
P
Pilby
, AU
Feb 02, 2010 10:10 pm EST

Wow

Amazing you people were all sucked in to comment on this rubbish lol

E
E
ekt
lake city, US
Sep 25, 2009 10:56 am EDT

You are very racist and very ignorant!I hope child protection comes and takes your daughter away!I would hate to see the way you abuse your child if she actually does something bad.You have some serious mental issues and you need to seek help immediatly.You are very wrong on so many levels, and I really hope ..wait no I pray that you are not really a nurse .If you think 7 dollar bills are real-you are not smart enough to look after belly lint-let alone work with people-exspecially not in a hospital!I mean really-with your attitude what would you do if a black person came in for treatment?kill them?make them very sick?call them liars and thieves and refuse to help them?You make me SICK, and you make me ashamed to be white!
I hope you read what you wrote and realize what a horrible person you are.

Ps-seriously look into getting some professional help immediatly!

V
V
vegasman
nonya, US
Aug 18, 2009 3:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Don't worry, she isn't a nurse. She is a 6th grade drop out on welfare. She only wishes she made 90k a yr. More like 9k.

L
L
lilvixen69
Sometown, CA
Aug 12, 2009 12:22 am EDT

Okay, first of all, this has got to be a joke. I mean, seriously? Punishing your kid because she refuses to believe bad things about a certain race? Riiiggghhhttt...
Second of all, there are no seven dollar bills.
Third, sixty five cents is not made up of a dime and three nickels.
I hope to God you are not a nurse at my local hospital...I would definitely want to steer clear of you.

K
K
ktspsht
Beverly Hills, US
Jul 29, 2009 5:16 pm EDT

It was 5 cents oh my god are you serious? It was most likely a mistake. 5 cents isn't anything and just because she was black does not mean a thing. You are racist and ignorant, and I feel so sorry for your daughter.

ComplaintsBoard
D
4:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King service/lack of cleanliness/dirty

My friend and I went to burger king today. After waiting several minutes for service I ordered a sandwich and large soda, my friend had a soda. We got our order but no napkins or receipt. The sandwich was fine but the service and the lack of cleanliness left a lot to be desired. The floor had clumps of dirt all over and had it had not been washed in some time. The windows were filled with fingerprints and hand prints.

There were men working inside. There were screws on the floor. I have a handicap and had I stepped on one of the screws and went down I would have hurt my titanium hip and probably my ankle that has screws in it. I pushed the screw that was on the floor out of the way with the cane I use.

When we finished I went to refill my soda. I noticed that the crew member who took a fresh basket of fries out of the hot oil wiped his nose on his arm! Is that sanitary? I think not. I did not see a badge on his shirt so I do not know his name. I asked about the rubber/plastic gloves and hair nets that they used to wear. I was told that they do not have to wear them anymore. I hate to think what goes into the 'fast' food that is prepared.

I asked for the number of the store to call burger king hq but was given the number of the store. I knew it was the store number because of the exchange and no area code was given. I called the number I was given and there was no answer. I asked for the store number. I was told that it is #1012. I like burger king original chicken sandwich but I think it will be a long time (If ever) before I go back into the marseilles burger king.

I noticed that they are hiring managers. I would love to be the manager—things would change! The crew would work for their paychecks and be more friendly to the customers.

Read full review of Burger King
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
12:49 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King shorted my order

I went to the drive through @ 12 35 this afternoon and ordered 3 whopper value meals was charged 17.07 gave the manager a 20 and 27 cents he gave me back 3 and a dime ( ten cents short ) I said nothing because I felt sorry for anyone who can't even count HOWEVER when I got home I realized I only had 2 value meals so I did not get to eat lunch because I didnt have time to drive all the way back there . .this is not the first time this has happend and the service is so awful, you hardly ever get your order right and the people who work there are very rude

Read full review of Burger King and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
R
R
randy keenel
Hattiesburg, US
Nov 16, 2014 5:30 pm EST

This was a very bad nite at bk on broadway drive i came in to oder me a sandwhich and there was an employee getting jumped on in the kitchen at burgerking the man eas mad and act like h e knew the manager i just left and said to my self w iho is the gm of this store

M
M
Mrs Klaws
Port Burwell, CA
Feb 16, 2009 9:05 am EST

You feel sorry for people who can't count. I feel sorry for people who can't cook.

F
F
Fonz
Fort Stockton , US
Feb 14, 2009 2:06 pm EST

It all has to do with bad management. BK managers would supervise their employs better and reward hard working employees, there would be no employees with bad attitudes and would give a better service.

I have been to Burger King with very good management. They have employees with very good customer service skills. This is a very busy BK next to the Interstate Hwy. SO there is no excuse for other BK to be messing up orders or giving customers bad attitude.

ComplaintsBoard
B
8:33 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King do not pay their contractors.

I am a contractor that did $40K worth of work for this scam operation. They do not pay their contractors, I have had to spend thousands filings liens and not more to get the judgments and then even more to foreclose on the property. They have a history of screwing small local contracts because they have in house attorneys who's only job is to screw their vendors.

Dont eat at a business that scams the families who do work for them by taking the food off there tables. Boycott every spence owned burger king franchise. Their is about 40 of them in ILLINOIS and OHIO

Read full review of Burger King and 1 comment
Update by Biggie
Aug 12, 2010 8:54 am EDT

This situation has been resolved amicably . Please disregard the above post.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Settlement Agreement
Shaker Heights, US
Sep 02, 2010 9:20 am EDT

This matter was settled between the parties via a Settlement Agreement which agreement required that Topcoat Sealers, Inc., James C McGuire and James L McGuire file an apology letter with this website. The actual letter is attached to this comment and the contents of the apology letter are as follows:

To: Spence Group Services, Inc.

On behalf of Topcoat Sealers, Inc., we would like to take this opportunity to apologize to Spence Group Services, Inc., William R. Spence, Jr., Christopher Ondrula and Sandy MacDonald for various comments and postings that were made on this and other websites regarding their business practices. The comments and postings were made by our company personnel prior to our resolving this matter through more professional and appropriate negotiations between the parties. The fact is that we have amicably settled all disputes with Spence Group Services, Inc., William R. Spence, Jr., Christopher Ondrula and Sandy MacDonald and we apologize for any problems associated with the comments and postings made by our company personnel during the dispute. Thank you for working with our company to resolve this matter.

Topcoat Sealers, Inc.
James C. McGuire &
James L. McGuire.

ComplaintsBoard
S
1:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King very poor service

Went to Burger King in Porterville, Ca.there was three cars in the drive up lane. We waited about twelve minutes for the line to move. The car in front of us moved up in about five minutes. when I pulled up to the ordering board a girl ask if wait for a minute?
it was raining so to order I had to have my window down. about four minutes went by and a guy comes on and said he would be with us in a minute, I told him to yell at me because by now my arm and the door panel inside my car is all wet. so I rooled my window up except for two inches and waited another seven minitues and ask thru the speaker are you going to wait on me or not .
he said go ahead and order. My wife wanted a drink that was caffine free and no one knew what I was talking about and I said I want a soda pop that has no caffine. About that time I think it was the manager got on the speaker and yelled into the speaker we have no drinks caffine free. So now I drive up to the window to get my order a guy takes my money and a couple minutes a girl opens the window and slams my burger at me and said here is your burger so I say how about my drinks she said there coming .
finally he hands me my drinks and slams the window I had to honk my horn to tell him I wanted a receipt he handed it to me and slamed the window again. I have been here before and had the same poor service, but I'm very happy to say it won;t happen again as Im' going to the new Carl's Jr. right across the street from them. I hope that more people like me will wise up and put them out of business. very unhappy used to be customer

Read full review of Burger King and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
B
B
BettyHolt
Lake Charles, US
Nov 29, 2009 9:56 pm EST

I pulled up to burger kings drive thru, the girl started off with, we only have whoppers, french fries and fried foods. so i ordered a #2 which is a double burger meal. as im trying to finish saying what i wanted, she cut me off to ask s, m, or large? so i answered lg. then she wanted to know if that completed my order. well, what was she going to serve for a drink? and did i want onion rings or fries or was she going to listen to anything else i said? then i continued to try to tell her what i wanted to drink. then she cut me off again and wanted to know if that would complete my order. i said no and tried giving my second selection. she again cut me off before i could finish and asked the same questions. so i had to wait until she finally shut up and stopped cutting me off to finish my second selection. then i tried to order my third selection and she cut me off so much i just told her thats all and drove to the window to finish my order. i asked her to add another whopper to my order and she just turned away and started taking another order, told me how much i owed and i just finally gave up and took what i could get. the drinks had only a small amount of ice in them so i asked for more ice. again i was completely ignored. there was barely any ice in the drinks. she handed them out even after hearing me ask for more ice. i know she heard me because she made a point to stop and lookook straight at me while asking her. well, i didnt get my order but i did get the other 2 orders so i paid and left.
when i arrived home i called the manager and talked to him. he just said yes maam, yes maam and nothing else. i said so you dont care about what your customers want? he said nothing so it seemed that he was just going to hang up without even trying to resolve the problem. i said well i guess i wont be back to your store anymore and he said whatever you want to do. i asked him to make sure i understood what he just said and i asked him specifically, "so are you saying you dont care about what your customers order? and he said yes maam. i then said i would take my complaint to burger king complaints.
IS THIS WHAT IS MEANT BY "HAVE IT YOUR WAY?" no one wants to be shut off when they open their mouth, especially when they are only ordering food from a food vender. this is not the first time this has happened at this store.
i have not been to this store for about a year for this reason. you would think there might be some improvement made in that amount of time.
BURGER KING #5862
108 W. MCNEESE
LAKE CHARLES, LA 70605
[protected]

this occured8:49pm 11/29/09
host: TreSandra
order #514

thank you,
betty holt
4202 lake st #4
lake charles, la 70605
email: bmholt325@hotmail.com

T
T
TedP99
, US
Jan 08, 2010 7:39 am EST

Everytime we go to the Burger King on rte 47 in Glassboro we have problems. The service has been rude on more than 1 occasion. No rolls one night, no burgers another . One night they asked to pull up and they would bring the order out to the car. After waiting 25 minutes I had to go in and get my order. Not once in 20 visits has the order been right ! I have called the manager several times to complain.

B
B
Bobby Layne
Wetumpka, US
Jan 25, 2009 1:19 am EST

A freind of mine once said that going to a fast food resturant is like a gamble every time and he figured that if he got decent service 2 out 3 times that was acceptable. Sad but it is true. I have complained on Hardees website and at Mcdonalds. Got free stuff and just went to another store.

ComplaintsBoard
K
11:37 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King cruddy management

My family went to Burger King for a quick dinner the other night. My husband and I both ordered a value meal (over $6.00 a piece) and we ordered one kids meal for our two small daughters. They never eat their entire meals and I am sick of throwing food away. We ended up spending over $17.00 on this food. I asked the cashier if we could have an extra toy for the kids meal as I have two kids. She said "no". I then asked to speak with the manager. I asked her if we could have an extra kids meal toy. The manager said. "yeah, sure, no problem...what kind of kids meal would you like and then I will give you the toy.". I said I did not want the kids meal, just an extra toy. She said that she "WILL NOT" give one without purchasing another meal. WTF...I just spend over $17.00 on cruddy food. I handed her back the toy from the purchased kids meal and told her to keep it. It is not worth my children fighting over this because Burger King will not allow us to have a toy worth a few cents.
Where is customer service?
I refuse to go back...

Read full review of Burger King and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
Steenetrick
, AU
Feb 10, 2011 3:26 pm EST

Kim Hobbs - in principle, it is a tiny bit stingy of the management to not give you the toy (e.g. they could just charge you 3 ice cream cones, $1.50, to cover the cost of the toy or something). However, rules are rules. What do you think Burger King is, a social service? The store did absolutely nothing wrong and, as a cash business, were only following company policy. So quit throwing your bloody toys out of the pram and grow up, because we all know you're going to go back eventually anyway.

E. Anthony - not everyone in the kitchen is capable of operating tills and taking orders. Still, in this instance they seemed too gormless and [censor]witted to tell a cashier or manager about your presence, and the manager should definitely lose her job. Totally unacceptable.

E
E
E. Anthony
Clovis, US
Mar 10, 2009 10:28 pm EDT

The other day I stopped by the
Burger King at Herndon and Cedar ave., in Fresno, Ca.
I stood at the counter a good 10 minutes while numerous employees milled about the kitchen. There was no one at the counter. I got the attention of one of the cooks who was walking around scratching between between his butt cheeks as he walked. I asked for the manager. I asked her for the telephone number for Burger King corporate so I could report their apparent disregard for service. She did not know the telephone number for the corporate office and went off to her office to get it. She never returned. As I was leaving (never to return again) one of the employees was suddenly interested in taking my order. I said I was ready 10 minutes ago but management had apparently decided having a person at the front counter wasn't as important as having several people lurking around the kitchen area scrathing their butt. I have concluded that the cooks butt must be the home of the whopper and as a result further concluded that since Burger King has no functional management, who knows what they are doing to their food?

S
S
Saurolophus
, US
Jan 23, 2009 4:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I think Burger King, like most FF franchises, operate under strict company rules. I remember once asking a Burger King manager why I couldn't have orange juice (as opposed to orange "drink") with my lunch, and he told me that he could lose his franchise if he sold orange juice after 10:00 a.m. Those were the rules.

ComplaintsBoard
C
6:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King decline of food

Burger King has been our favorite fast food restaurant for the last few years, however, recently (for about the last 3 month) there has been a marked decline in the food and cleanliness of the the place. The buns are often stale and the fries are served when they are no longer fresh. The fries have always been among our favorites but lately if business is slow the fries are no longer good!
My wife's favorite choice is the grilled chicken combo and it has been consistently over-cooked (burned). If they can consistently burn it, they should be able to adjust the burner until it is just right!
We have enjoyed this restaurant for many years and are very disappointed in the direction it has taken!

Read full review of Burger King
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
10:35 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went through the drive thru at the Burger King Location #1807 948 E. Main Farmington NM [protected] to order breakfest. I looked at the screen and it was incorrect when i brought it to Ty's attention a general manager he said that he was charging me the right price. I gave him my credit card and asked for a reciept, he rudely replied we alway...

Read full review of Burger King and 2 comments
ComplaintsBoard
S
8:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Burger King overcharged and food not good...

I am very upset with the way you handle complaints from comsumers...My husband and I ate at the Burger King on Indiana Ave. in Englewood Fl. on Dec. 1, 2008 We thought we would try the Whopper Juniors so we bourght 4 plus 2 small fries (they were not done all the way) and when we paid it was $9.14 (they didn't give us a receipt) I asked them how much small fries were..they said 1.69...TOO mush..We were over charged I have complained to the Miami office, by phone, several times...No results..
P.S. the first time I called Miami, the lady said someone would contact me..the second time I called, they said it would take 4-5 days...Here it is Jan. 15, 2009 and still not one has contacted me..

Read full review of Burger King and 1 comment
Hide full review
1 comment
Add a comment
K
K
katieiislive
, US
Sep 17, 2009 2:04 pm EDT

small fries are $1.69 in every burger king, maybe if you knew how to read the menu you would know to order the $1 value size. TOOL

ComplaintsBoard
M
9:45 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

January 7, 2009 at 6:10 pm I went to pick burger king for my son last night, stayed in the drive through for about 10 min no response, so I decided to walk in the store and order in. There were about 4 people working in the back 1 at the counter and 1 at the window. So total 6. Only 1 customer ahead of me and I waited to order and for the order to be...

Read full review of Burger King
ComplaintsBoard
J
4:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King deception

Location I-70 & Mount Comfort Rd. I went to this location to get a double stacker sandwich . I 've never tried this item before. I don't eat at Burger King to often, I thought I would treat myself The photo of the double stacker looked so wonderful I ordered the combo meal .When i recieved my order the sandwich looked nothing like the appealing sandwich of the double stacker i saw on your menu the fries were barely warm. I told the manager he told me that what i saw on your menu was just a picture. If Burger King is leaning towards deception and thievery i believe my money will be best spent else where. Y our customers should get what they pay for Joseph Robertson

Read full review of Burger King and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
barrysal
, US
Jan 26, 2009 8:33 pm EST

If mgr was smart he would've given you another one to keep good will. Unfortunatly, no one cares today. barrysal

ComplaintsBoard
N
6:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King employee-stole my husbands cell phone

My husbands cell phone was stolen by an employee from Burger King... He went to eat there for lunch with my 7 year old son... Ordered... placed his cell phone and keys down by the register... grabbed his food... returned to get his keys and cell... then realized there were only keys there... No other customers came in after him... when he spoke to the manager she said no one seen a cell phone... then he asked about their cameras... she said they were not working... I filed a police report... then went down to Burger King myself... thinking maybe a worker would say "they found it on the floor or something". The manager said I would have to prove it and told me I shouldn't be pointing fingers (accusing) at her employees... She was rude... I've had no luck getting some help with filing that complaint... This business is ran unprofessionally and I think the manager really does not give a wink about customer care.

Read full review of Burger King
Update by News
Dec 23, 2008 6:10 pm EST

I had problems with a local Burger King before... I agree that the managers do not act in a professional manner... and their solution is no solution.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
7:47 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King scam

In case you have not noticed yet, Romania is a country in Europe and also a member of the European Union. On what statements are you denigrating a whole nation because you took some old people from the country to do your ### Whopper Virgins campaign? Your think your peasants know how to eat a hamburger? Think again. Maybe you should search youtube for a video called A WORLD WITHOUT ROMANIA, before trying to impress anyone with your campaign. Also you should document yourselves first before criticizing. You know, we, in Romania, have electricity and internet, and we do look like humans. Glad you decided to open Burger King restaurants in a country where people DO NOT know how to eat a hamburger, as you state. See if you can build a new hamburger for us, one that we know how to eat.

Read full review of Burger King and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
josh5674
Salisbury, US
Aug 14, 2009 11:42 pm EDT

Freakin' whaaa! If you like Romania that much, go back there. Post you complaints where someone cares.

E
E
Evelina
, RO
Jan 23, 2009 7:39 am EST

Making us feel weirdo's because we are not familiar with the " essential component of modern culture " that is Burger King and implying we are "civilization virgins" will never penetrate the Romanian markets. It's just a lack of respect for our (by the way) more than 1000 years of culinary history...
http://i203.photobucket.com/albums/aa144/copolovici/romanians_against_whopper_virgins_3.jpg
http://i203.photobucket.com/albums/aa144/copolovici/romanians_against_whopper_virgins_2.jpg
http://i203.photobucket.com/albums/aa144/copolovici/romanians_against_whopper_virgins_1.jpg

ComplaintsBoard
V
1:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King bad service

On August 9th I purchased a meal from burger king and used my stamp card. Which the Cashier accidentally punched the breakfast portion of the card instead of the lunch meal. So instead of having a free meal I was still one punch away. I didn't think much of it or that it would be a problem if I tried to use it later. The next day August 10, I tried to use the card and the cashier said she couldn't accept it. I explained I was just here yesterday and she punched it in the wrong spot. She asked me if I had a receipt to prove it and I did. So she called the manager over and he said sorry there is nothing he can do, To make sure they stamp it in the correct spot next time. I honestly think the manager had more than enough authority to resolve this situation but he completely refused and in the end I had to pay for the meal and received my last punch for my card. I've worked customer service before and I think this manager has a lot to learn. I obviously proved to be a loyal customer I don't think anyone would attempt to make a fuss over a punch card unless they were right and felt cheated. This happened at the Burger King on Yokota Airbase Japan. The name of the Manager was Mr. Satoshi.

Read full review of Burger King and 89 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
89 comments
Add a comment
C
C
Chris Barton 113
, US
Sep 03, 2018 4:41 am EDT

Well when I got my food. Seemed like it had been sitting it should have been a warning sign about an hour later I got extremely ill and ended up having to go to the hospital with a salmonella poisoning

A
A
Ann Salamon
, US
Jul 07, 2016 5:40 am EDT

Today 7/6/16 around 5 PM my husband and I went to our local Burger King in Gouldsboro, Pa. We haven't been there for a while and I don't know if we will ever return.
It was understaffed. The place was filthy and the wait was horrendous.
The bathrooms were absolutely disgusting. Filthy and in need of service.
The Dept of Health should be notified it was that bad. I feel like I must complain about this particular Burger King. Very disatisfied
Thank You
Ann Salamon
msas2251@gmail.com

Wine Is Good
Wine Is Good
, US
Jul 07, 2016 5:40 am EDT

Maybe the health department should be called on the nasty customers who make the bathroom messes? Would you want to clean up after nasty people? Neither do they. I honestly believe the law that states a public place have a public restroom should be repealed. The workers do not make the messes, the customers do.

D
D
Diane
,
Nov 05, 2008 8:09 pm EST

My family and I have been going to the same Burger King for several years.We have been getting biscuits and gravy with an extra cup of gravy. We pay extra for the gravy. We have always recieved a full cup of gravy. When we called Burger King to ask why we didn't get a full cup, they said that is how we always serve it (the cup wasn't half full).We told them that wasn't how it was yesterday and last week. The Manager said "Well I have been here 5 yaers and that is how it is done." All she would have to do is say we have raised the price for a full cup not get smart about it.

R
R
rebecca huffman
,
Sep 17, 2007 12:00 am EDT

Went to burger king in meadville PA, and was very disappointed with the service. I received a cold sandwich and cold fries. my diet coke was so flat it was unbearable to drink. I had to pour it out. I shouldn't have to put up with poor service when I am paying good money for good service. This isn't the first time this has happened and maybe it's time to replace some employees because there not doing their job!

Thank you for your time!
Rebecca Huffman.

B
B
Becky
,
Aug 15, 2008 10:01 am EDT

I went in with my mother. The lady at the register didn’t understand our order. I guess she didn’t speak English at all. So another had to come take our order. So after she got our order, the women turned and started talking about us in Spanish. Saying racist remarks about us. Saying how they hate when Hispanic women won’t speak Spanish with them. And that we think we are too good to speak Spanish. Also just making hand motions to the other ladies as if she wanted to choke me. So we asked for our money back before we got our food. They had no right to say that. How would they know if we spoke Spanish or not. We are in America, English is the main language. So we called and complained to corporate. Then the owner called us, and said we should go back there and eat and that he'll send us some gift cards. But this was two months ago. We have yet to receive any. I work right next to the burger king and decided to go back, I did and the same women were there and were very rude again. There where no customers there, and they where talking and not making my food. I just left. So I will never go in to that restaurant ever again. They people are so rude and racist!

J
J
jane brown
abernathy, US
Jul 08, 2009 12:02 pm EDT

Maybe you should your managers alittle bit more carefully the ones at this burger king are the most stupid ones that i have ever seen i had a friend that worked there and there some sexual harrssment that goes on there if you won't sleep with the manager your fired or have your hours cut back the one manager that use this to his advanatge is vince something needs to be done about his behavior my won't come forward to file the complaint so this the best that can be done something needs to be done so he doesn't get away treat another girl like this to keep her job. To sleep with a manager is the wrong to treat a person i hope something get done with him so he can't do this to a another girl

S
S
Stolde
, US
Nov 11, 2011 2:04 pm EST

Drove out as there were cars behind me and my fries were cold again!decided to conplain to you!

P
P
primranch
, US
Oct 14, 2011 3:17 pm EDT

We were faithful burger King -ers. Fake onion rings? Not even edible. ADIOS.

B
B
Bob McMom
Ashland, US
Dec 21, 2009 3:11 pm EST

You are like McDonalds and ttyl you NOOBS

ComplaintsBoard
B
3:21 pm EST

Burger King bug in burger at bug-a-king

My son and I went to the Daytona Beach August 12, 2008 to visit my neice who lives there. We were on the way to our condo in New Smyrna Beach and stopped by Burger King on A-1-A in Daytona Beach (store # 6527) to pick up lunch. We headed down the road and my son started freeking out because there was a bug in his sandwich. We all stopped eating, had to stop somewhere else to get my son something different to eat. Needless to say, my neice and I had lost our appetite. On our way back to Daytona Beach we stopped back by Burger King, talked to the Manager of which refunded my money. She also gave me the number of the General Manager - Renee @ [protected] in case my son were to get sick. The next week I received a call from an adjuster - JoAnn Williams @ [protected] asking what happened. I also received a call from Ricky at Flowers Bakery @[protected]. It appeared as if they were sending off the sandwhich to the lab to determine who had the liability issue; Burger King or Flowers Bakery. Since, JoAnn Williams called wanting to know if Flowers Bakery got a hold of me. I called Flowers, and spoke to Ricky who said he had not heard anything yet so I called JoAnn Williams back to ask her what was happening. JoAnn was out of town and would be back in the office on Monday. I left JoAnn a message to call me. To this date, November 25, 2008 I have not heard from anyone. Oh- JoAnn did offer to send me free coupons, but to be honest with you I have no desire to ever eat at a Burger King in any town or any state. My next step is to contact the News Journal in Daytona and the Gainesville Sun to share this experience with them and then maybe? I will get a call back from someone. What really upsets me more than anything is these folks called me and now I cannot get the common courtsey of them letting me know where we stand with the liability issue. I also tried calling Renee the General Manager, and of course, she doesn't work there any longer. I guess that tells you where we stand with issue which is absolutely nothing! Also, when I was talking to a friend of mine at work, she knows of a lady that stopped in Melbourne Burger King and found a half of a frog in her sandwhich so you might want to think twice about eating there and I think that should explain why there are not many Burger King as there used to be. She has seeked legal counsel. I have told many people my story and will continue to because BUG-A-KING doesn't deserve to be in business especially after reading all the information on this site. PLEASE ...RETHINK EATING AT BURGER KING.

Read full review of Burger King and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mary Cameli
, US
Dec 18, 2017 9:15 pm EST

This comment is concerning the Burger King located at 112 Ridgewood Ave, in Daytona Beach, Florida. The restaurant looks grimy and unclean. The rest room for women repeatedly lacks paper supplies and the door remains locked. After I asked for access to the rest room, I was informed that it was customary to lock it as a lot of crime was committed there. I was very uncomfortable at that point. My food was correctly made but was room temperature. The employees seemed uninterested in the customers and generally gave me the impression that they did not care about how they did their jobs. I was very upset during my visit and do not plan to go back. Can you please take measures to correct this restaurant? Thank you.

ComplaintsBoard
A
1:28 pm EST

Burger King abuse

I just had the worse customer experience of my life. It happen in the Burger King located at the 455 Grayson Hwy Lawrenceville, Ga 30045 which has bee my children favorite fast food restaurant for many years. Today, November 22 at 12:15 I was abuse by the shift manager, who misunderstood my order refuse to give me my ticket and scream at me. I did ask for a customer complain form and she refuse to give me the form. At this point I am trying to get in touch with the company customer support service.

Read full review of Burger King
Hide full review
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Your kiosk ordering and receipts was posted on Apr 12, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4601 reviews. Burger King has resolved 230 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.8
53 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Burger King contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
    Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 18 18 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number
    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
    Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 2 2 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number
    33%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
    Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click up if you have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number
    Australia
    +64 800 425 464
    +64 800 425 464
    Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click up if you have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number
    New Zealand
    +43 122 602 260
    +43 122 602 260
    Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click up if you have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number
    Austria
    +90 850 222 5464
    +90 850 222 5464
    Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click up if you have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number
    Turkey
    +86 212 422 6000
    +86 212 422 6000
    Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click up if you have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number
    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click up if you have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
    Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click up if you have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number
    South Korea
    More phone numbers
  3. Burger King emails
  4. Burger King headquarters
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
Burger King Category
Burger King is related to the Fast Food Chains category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.