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Brookstone / no returns

1 Boston, United States Review updated:

I recently had a very poor experience with Brookstone.

I called the 800 numvber on the warranty card for a piece of luggage I'd received as a GIFT. As I had no reciept, and it was unlikely I could locate one from the gift-giver, I was told that no service, exchange or other assistance woould be forthcoming.

"So no receitp = no service, no help, no way, never--is that what you are telling me?" I asked.

"Yes." was the reply.

I will never shop there again. Try LL Bean if you want *real* service.

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  • Gi
      10th of Feb, 2009
    0 Votes

    I Strongly AGREE! I tried to return an item only to be abusively treated by the onsite store manager, who told me that they are not giving cash credits due to too many people wanting to return defective items for cash refunds.

    So you can get a Store Credit, but Who Wants THAT? Their stuff breaks, is cheap, and not backed up by their company!


  • La
      18th of Feb, 2009
    0 Votes

    People don't seem to understand that companies have to have policies and procedures for returns. It's business! No one is "out to get you". Brookstone shopper for life!!

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