Horrormerch
Reviews and Complaints

Really tired of all the same repeated emails then want to lie saying they sent the 4 missing items when I have an email saying they could no longer get them claims to have sent out an email that I have told multiple times I never received told me I can’t have a refund because it’s past the time frame so they don’t honor the 180 day policy order date was July 23 2023 I first asked for a refund in October they insured me I would receive everything then waiting till January 11 to ask again so unless I’m going my math wrong that’s within the 180 days and items they supposedly can’t get but will not refund money

This company is all the way a scam..they as for your feed back and after you give them a bad review they cancel your order. Block you. And keep your money. The only way they keep in business is by the scam they pull on their customers. I've read the same over and over and over. Then they will get a person to jump on line and comment on said review with MORE LIES. I will never shop with them again. Now watch them jump on here n attempt to justify why they canceled my order and kept my money. They got a bad review. And the toddler who owns the company had a hissy fit wahhh wahhhh everyone told me my company is lame. Cried. And canceled some more orders. I will write a review every day and will climb and shout from the roof tops on how unprofessional they are and how disgusting they are for taking people money and robbing them. I wish I could give them negative stars. ZERO stars. And I will celebrate when the company goes out of business.

Ordered:

Childs Play - Lifesize Bride Of Chucky Doll

Childs Play - Lifesize Bride Of Chucky Tiffany Doll

Order Number: [protected]

For a total of $859.98

On 07/25/2019

As a PRE-ORDER with an expected release date of February 2020

When I contacted their Helpdesk on 02/14/2020 they said release dates are subject to change and pre orders cannot be canceled and to keep an eye on their website for changes.

I emailed their help desk 06/16/2020 got no response back, send another email on 09/02/2020 no response back either

Sent another email on 06/23/2021

Asking for a full refund and was ignored yet again, sent another email on 10/12/2022 finally got an email response back on 10/22/2022 stating to check my emails from June 3rd 2021 as they had emailed me gift cards (assuming store credit since they could not fulfill the pre order that I paid for) received another email that same day stating they had received a dispute for my purchase and will not be able to support or send me updates about my order.

I replied back letting them know they need to re send that email with the gift cards they claim they sent and that there is no possible way to dispute charges because I paid with PayPal and PayPal has a 90 day dispute policy and this being a pre-order exceeded over a year so that is impossible! They find ways to stop communicating with their customers and keep their money, they Claim they send gift cards but never proved they did nor did they attempt to resend, and if a dispute occurred like they claim they should have proof and show it. This online retail store needs to be shut down because they found a way to steal from customers who pre-order they wait for over a year and then they keep the money and never refund not even in store credit! Then claim the customer either bashed them on social media or are emailing help desk too much to block them and run away with their hard earned money! Beware and do not get scammed! Do not buy from HorrorMerch.com

I have emails and screenshot of all the emails, do they have proof they emailed me Gift cards? Make it right and return my money back!

They offer pre-orders they cannot deliver and take half the money for work they do not finish. They take action against its customers if they involve the 3rd party app they advertise on, bad reviews, amd any attempts to collect what is owed. They ignore emails from consumers, sell broken or damaged items a year after the 5 to 10 days of delivery policy they have. Then say you harrass them.upkn attempted collections of non services rendered. They use a Terms of Service Agreement for legal work to take money from the public at will. Seems like racketeering or laundering.