Yorkville's
reviews and complaints

This review is for Yorkvilles Baskets

I was initially drawn to Yorkville by their seemingly attractive prices and the variety of gift baskets they offered on their website. Without bothering to read any reviews, I impulsively decided to place an order for a basket, assuming that the quality would match the appealing presentation on their site. However, this decision turned out to be a grave mistake.

Upon receiving the basket, I was utterly shocked by what I found inside. The contents were far from what I had expected based on the description and images online. The basket was intended as a thank you gift for someone special, but instead of delight, it brought about a sense of major embarrassment and disappointment. The discrepancy between my expectations and reality was so stark that it almost brought me to tears.

When I reached out to the company to express my dissatisfaction with the product, their response only added to my dismay. They nonchalantly mentioned that substitutions are not uncommon in their business. While I understand that substitutions may sometimes be necessary due to stock availability, shouldn’t such replacements at least be of equal or better value? It felt like a lack of consideration for customer satisfaction and a disregard for delivering on promises made through their marketing.

In conclusion, my experience with Yorkville was nothing short of disheartening. From the initial excitement about affordable prices and appealing baskets to the crushing disappointment upon receiving a subpar product, this encounter left me deeply dissatisfied and regretful of not heeding cautionary reviews before making a purchase.

Hello. I ordered and paid for a " Premium Rustic Meat and Cheese Gift Crate.” Order #YU4986948, from Yorkville Gift baskets, which illustrated high quality truffle salami, brie, and camembert cheeses, as per their website. However, when the crate arrived, the crate was delivered unwrapped/not sealed/opened, and replaced with different, much cheaper items, from Wal-Mart most likely. No brie, no Camembert, no truffle salami—just cheap cheddar and jack cheese. Again, the box was delivered unsealed. I believe the contents were replaced during delivery. This is not what I ordered. I would like a full refund of my order. Thank you. Robert Strausser.

Well I order this cake for my long-distance boyfriend on his birthday firstly my order was supposed to deliver on 9 but it was delivered on 13 September 2023. I contact the costumer service they told I choose the delivery option. Okay I accept that but today it was supposed to delivered no prior notice was sent for delivery when the person came to deliver the parcel he didn't even contacted the recipient to get it from him he just left the notice out in the company. Then he has to go get the parcel himself that's still okay but when the cake was open it look so worst how could someone eat this as his her birthday cake . I Really heart breaking.the cake was a total mess . It was supposed to be handle with care but just the base left . Do u really think he can eat this . As I am ordering internationally it's expensive if I calculate in rupees.

The order confirmation promised a next day delivery, the chocolate covered strawberries were sent to my partner’s hotel who was celebrating a special day.

The order was delivered 8 days later, my partner had left the hotel and never received his order, more importantly: for health and safety 8 days old strawberries are not safe to consume.

I asked for a refund, it was refused as I was asked a photo of the item.

The recipient never received it, I am based in the UK so cannot take a photo.

It does not change the problem that eating the strawberries that have not been kept in a fridge 8 days later can cause serious tummy problems.

My emails are just being ignored by customer service!

They rely on small prints coming from goodness knows where stating that it is next day delivery, but not next day delivery guaranteed! This is so dishonest!

Hello, my name is Shashank I ordered birthday cake and many more gift from yorkville’s on 29th may 2023 and my order no. YC786219. They charged me 2 times as well as they did not answers my any text or call. Delivery agent did not ring or called me for order. Pathetic service, worst experience. I am not gonna shop from yorkville’s in future .

I place an order with yorkvilles.ca to help support a friend who just lost her husband unexpectedly. When I put in my order, the store was closed, but I was able to put it together and pay for bit. In order notes I asked for them to call me first so that I could discuss with them my product choices, to make sure it's decent quality choices (especially the cheeses), to make sure the order would be refrigerated enroute and to make sure that I'm not sending 3 different cheeses but only 20 crackers because specific information on their product is not available (such as contents size).

But they just shipped the order first thing in the morning without a care in the world. But not only that. My 1-day delivery became at least 2 days now. It left their office at 9:43am and did not reach the Etobicoke Transit Center they use until almost 4pm. There are perishable items in there: is the basket packed in dry ice or transported on an entirely refrigerated fleet with a refrigerated transit center?

I am very concerned for the safety of the products my friends will receive because it was probably sitting in a hot truck all day, getting poison?

I submitted an order for a combo gift basket to be delivered to friends in Ft. Myer Florida on 22 February. They just called me to tell me the package arrived today 28 February and that the Chocolate had completely melted and the strawberries were so over ripened they were not edible and almost rotten. Not happy it took six days to arrive and showed up in such bad shape. My name is Keith Null, the charge for this basket was $121.99. You can reach me by phone or email (null.[protected]@gmail.com & [protected].) I await your response and will hold off on posting a complaint to your website or on Yelp to see what action may be taken to remedy this. Thanks,

Keith Null

Hi,

My order #YC780127 was scheduled for delivery on 30 December 2022. I have ordered a custom birthday basket from the Yorkville's website which was unable to specify the inclusions in the birthday gift basket (other than what was additionally added into the basket). Having said that, I trusted the site and paid CAD 155 dollars and have still not got the items delivered to the location.

The customer service support team is not helpful and only worried about the re-shipment and re-delivery charges which they are forcing me to accept without providing any further details on the expected ETA, why the delivery could not be made and providing me any further information on what items are present in my package.

It is 7 January today and I am still unable to resolve this issue with the team. There is no customer support contact number which can be used to resolve the issue. I feel like I am being scammed over the birthday surprise that I planned for my loved one. Feeling cheated

Regards,

Rajali

This is basically an online company with false advertising... ordered a Christmas gift basket with 12 yr old whiskey, whiskey glasses, and some munchies... what arrived was a generic sparkling wine, bottle of simple Smirnoff Vodka, and some chocolates... not what you expect right?

Wrote them that this was a wrong order, which they ignored and then finally replied with, "Thank you for contacting us. Our records indicate that your order has been successfully delivered to the address provided."

I again replies with pictures of the order versus the wrong package contents that arrived. Reply was rather surprising:

"We're sorry to learn that you are not satisfied with the products delivered. We do take careful steps to ensure that all orders exceed expectations. However, as per our substitution policy stipulated in our terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and intended for a special occasion.

Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly changing on an ongoing basis after product details and photos have been published. Some items may be temporarily unavailable due to various reasons beyond our immediate control, under which circumstances we reserve the right to substitute such items with similar products of equal or greater value to ensure that orders are delivered in a timely manner without incurring further delays. Degrees of substitution may vary. In some rare instances, the entire contents of an order may be substituted.

Due to the high volume of orders being processed, we are not always able to contact customers ahead to advise them of substitutions. By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies:"NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'."

So the moral of their story is, we sell you on an image and bill of goods, but wait... you can be sent anything we find laying around and there's nothing you can do about it... have a nice day.

Should have a company slogan of, buyer beware.

The majority of the order is missing. I paid for a bottle of Patron to be delivered to a client for their birthday. I also paid for 6 cupcakes to be delivered. Look at the state of the basket - it looks like someone opened it up, rifled around in there, stole the good stuff and left the rest. This is NOT at all what they advertise on the site and I essentially paid $200 to have some Trader Joe's nuts and crackers delivered to one of my BEST clients. Not only is this not what I paid for but this is embarrassing when this is a professional service that you're supposed to be able to send corporate gifts from. Thankfully I have a good relationship with my client, you can see in his text that he confirmed none of the important parts of the order arrived.

Horrible company. Oscar and Olivia are especially rude. They lie about the products. I spent $300 and received $50 worth of old, dirty stuff that wasn't what I ordered.

I got a hand towel instead of a monogrammed robe!

I orderd the Deep Spa Relaxation kit and got some random cheap soaps and a hand towel. Received this garbage on March 26. Employees unhelpful and Oscar claims they don't know and mispoke. LOL.

Absolutely awful customer service. My items arrived to USA completely damaged and busted, it also arrived late. I don't even know about our order to c-suite execs in Canada but that's a different issue. I reached out to Aleem on the CX team on 12/9 and was told I would receive a replacement or a refund. I asked for a replacement and it was never sent. I inquired in and no response until the manager Oscar responded back saying that Aleem was mistaken and there will be no refund or replacement. Been almost a month dealing with this. Extremely unprofessional and scamming company. If you ship gift baskets for a living, learn how to properly package so items don't get damaged and look embarrassing to clients. Especially for the price of $200+. Our company will never use you again and we will dispute our bank for the orders we have placed. Unprofessional and extremely rude. Stay away from this company.

I ordered 2 appetizer and champagne gift boxes and i also ordered 1, frosted flowers Christmas bouquet on Dec 14th for arrival on the 18th. Delivery was done on the 18th Dec 2021 but 1 of the 3 items i ordered (Champagne gift box) was not delivered. After trying 6 times to contact the company via phone calls, leaving messages each time, no one got back to me. On one of the phone calls i waited on hold in position #2 for over 2 hours! I also emailed the company on 4 separate occasions with no reply, not a one! I just now went and read a bunch of the reviews on this company and i wish i did that before i ordered from them!
Seems i'm not the only one who got scammed, lied too and ripped off!

no customer service i am absolutly diguested
This is my order information on the website. So will he even know who it is from? you even put his address for billing and i do not see my address here at all like fromOrder Information
i asked every one to please email the personal message which i did not see on any invoice the refused

This company is a complete scam. I ordered an arrangement of Chocolate Covered Strawberries and Champagne to congratulate a friend on her new business. The arrangement was messy and falling a part and she said the fruit was spoiled. Sent an email with pictures. The reply: they can't guarantee how the arrangement would look; bad fruit requires 24 hour contact! How would I know if the fruit is bad, it wasn't delivered to me.

This basket was ordered as a wedding present for my niece. I live in the UK and thought that ordering through a stateside company would ensure it would be delivered on time. Unfortunately it was delivered a day late after emailing Yorkvilles to find out where it was. They did not respond. When the happy couple opened hamper, the chocolate covered strawberries where broken and rotting. What an awful surprise.

I cannot believe how disappointed and frustrated I am with the basket my friends received for their wedding- to say the least.
It is NOTHING like the photo. My basket was supposed to have a marble cutting board and gold rimmed wine glasses. Instead it was an ugly wood cutting board and wine glasses that look like they are from the dollar store.
I cannot believe this website is not taken down? How has this not been reported enough to have this business completely shut down.
This happened today August 25 2021
The photos show the contrast in the order.
I am NOT HAPPY

I paid for a product and they sent a completely different product to my family. They sent me confirmation emails saying the product I paid for was being sent.

So it was surprising when my Cousin took a picture and showed me a completely different basket was sent to her. I emailed them and per policy due to shipping procedures, products can be substituted to keep delays low.

They scammed me. I didn't care how long the shipping was just as long as my cousin, who just had a baby, got the item I picked out for her. They need to be shut down. For advertising one product online but sending something else. It's not right. I paid $200 for a basket I worked hard for that money. It's not like I'm rich. My cousin had a baby and I wanted to do something nice for her. It's sad companies are out there like this.

I recently ordered a Gift Basket to be delivered to hotel for a wedding in Williamstown, MA on 6/5. I ordered the gift basket over a week in advance and selected the day I wanted it to arrive at the hotel. I had informed the hotel staff and they were prepared to accept the order.

The gift basket was not even shipped out until 6/7 and t did not arrive until 6/9, almost a week later. At this point, the desired recipient was no longer at the hotel. The company offered no apology and would not offer a refund or credit.

I ordered what I thought was a beautifully decorated chocolate raspberry birthday cake and champagne for my sister. What arrived was a battered and dented box with a mashed "strawberry shortcake" in a plastic container that looked like it came from the expired shelf at Costco. It was inedible. What makes matters worse, is that they try to blame the COVID pandemic and the need to make substitutions. I understand that substitutions sometimes need to be made but the substitution should be of equal value. There is absolutely no way that the mess they sent to my sister was comparable. After reading the horrible reviews they have received on other social media sites, this is common practice for them - which makes them scammers and cheats. Absolutely shameful!