The Vermont Country Store
Reviews and Complaints

This valance is absolutely Beautiful. We it! The Quality is great & worth every Penny! Thank-You, I will be purchasing again! Great Company! Thanks!

I ordered the Cookie/Icing press and the 6 inch ceramic Christmas tree?the cookie press is wonderful and it comes in it's own storage case?the ceramic Christmas tree is adorable?A+A+

I have ordered a variety of items---candy, cookies, a dress, towels, sheets, etc.---all were of very good quality. The service was quick most of the time and courteous. The prices are high, but there are many things that are fairly hard to find.

Vermont Country Store... two words: Original Ovaltine... YUM! And healthy!

I have been ordering from them since before the internet was available, so that's pretty cool. They do have things that rotate, but I truly love ordering from them... good bargains on impossible-to-find items from Ole fashioned ribbon candy to footwear. And if there is anything from your childhood that you remember and can't find it now? I bet you would have a good chance of finding it there.

I received the robe that I ordered a couple days ago. It is exactly as described on your website. Just the right length with long enough sleeves to take one fold to be perfect. The cotton material is super soft and I know I'll get many years of wear from it. My terry, ankle length robe is too warm for all but the coldest days and my knee length cotton robe is great for really warm days. This one is great for everything in between. Thanks for the super fast shipping too.

I requested the name of the manufacturer. Here is the chat message history below. Disturbing that they won't let the customer know the name of the manufacturer for the items they sell. I also love how they just ended the conversation. Should be an easy question to answer and makes me wonder why they are hiding this information. Maybe they need to be investigated. I may look into that. If I don't, somebody will eventually. Playing with fire Vermont County Store! Now for the Yelp review and BBB review.

13:46:31 [Cheryl B] Thank you for contacting The Vermont Country Store. This is Cheryl B and I'll be assisting you today. How can I help you?

13:48:05 [Customer] Who is the manufacturer for the Heavy-Duty Steel Toenail Clipper? Description states they are made in Solingen, Germany, but does not state who makes them.

13:48:42 [Cheryl B] Let me check.

13:49:44 [Customer] Ok.

13:50:16 [Cheryl B] Be right back.

13:51:00 [Cheryl B] I am sorry we do not offer that information.

13:51:25 [Cheryl B] I have a pair they are very strong!

13:55:27 [Customer] I don't understand why I cannot have that information. It makes no sense. Most people don't buy things without knowing who made it. That's just strange.

13:56:37 [Cheryl B] I am sorry. We guarantee everything we sell.

13:57:57 [Cheryl B] All Agents have left the conversation

So this store has no clue how customer service works and their 100% customer satisfaction guaranteed is a joke! I bought a Xmas gift of PJs for my sister. Wrong size I returned them and in the return sheet it asks if I wanted a return or exchange. I did an even exchange. Weeks after they received my return I just got a phone call. She said I got your return, we take 7.95 off your return amount for shipping. Ok, not happy about that. I was then told I will get back 62 dollars and she could not put on my card because it is expired. She wanted a new card. Ok, so I figured instead of exchange I was being refunded. So I have it. Lo and behold ext day I had a 69.95 charge on my account. I called looking for an explanation. As of days later that charge went through. So as of Thursday I now paid for 2 pairs of PJs and had NONE! I asked to
Speak to manager( name sounds like carol) who was rude, condescending and trying to turn this around onto me! No apologies just a rude demeanor which was unacceptable to me. Taking absolutely zero responsibility for thir actions! I want a refund of the last 69.95 back and the refund on my original purchase that they have beck in the warehouse! Then the manager hung up on me?.I can safely say they in no way shape or form honor any 100% customer satisfaction what so ever!
If you guys want this type of purchase? check LLBean. Seriously

Proceed At Your Own Risk ? Two years ago?during Co-vid?I ordered two pair of flannel sleep pants from The Vermont Country Store (total cost of $90). They sent me two pair but one pair was obviously defective or previously worn and returned because the flannel material should have been sewn over the entire elastic waist band. It wasn't. So parts of the elastic were exposed in the waistband and one of the pull ties was longer than the other. Their Shipping Dept omitted the necessary (shipping) paperwork needed for proof of return. Due to Co-Vid concerns, I didn't return them and I also didn't have a box or a mailing envelope. Flash forward to more recently, I wore the defective sleep pants a few times and the pants began ripping because that elastic was never covered completely from Day 1. The other pair of sleep pants that I had worn all along are still fine. I contacted The Vermont Country Store several times and I was blamed for not returning them in a more timely manner. Another possibility is that, they could have been worn by another customer for a period of time, and their Shipping Department substituted these worn, returned sleep pants for sleep pants that should have been new. It's suspicious to me that their shipping paperwork/Order Confirmation was not included in the bag. That Order Confirmation would have been my proof. It was rather convenient not to include it. The Vermont Country Store advertises that they guarantee your satisfaction but that wasn't true in this case.

This store is a real mess. I had a terrible time with my order. They couldn't even get it right and some of the things I wanted were out of stock. Then they went ahead and charged me again without my permission. It's just not right. And don't even get me started on the long wait time on the phone. That fake Vermont accent was so irritating. I don't think I'll ever shop at Vermont Country Store again. They just can't seem to get it together. I don't trust them at all. But you can decide for yourself.

Delivery was so slow, took like 10 days to get my stuff. They said they use UPS but then they gave it to USPS and it took forever. My package was in my city for 4 whole days before they finally delivered it. And then when I got it, the quality wasn't even that good. So I had to return it. But then they charged me $6.95 just to return it! And it's been a whole week and it's still in my city. I tried calling customer service twice and they were kinda rude to me. I don't think I'll ever shop here again.

Vermont Country Store (VCS) used to be a real good catalog mail order company, but now they're not so good. I ordered a dress from them and they said they'd send me an email when it shipped. But I never got no email. So I tried to contact them a few times and finally got through. They said their tracking showed it would be delivered that same day, but it never came. I emailed them again for shipping confirmation and tracking number, but I didn't hear nothing back. I'm pretty mad about it and I'm gonna tell my credit card company it's a fake charge.

So, I just bought two nightgowns from The Vermont Country Store and boy, was I disappointed. I shelled out a lot of dough for these babies because I thought they were made in the good ol' US of A. But when I got them, I saw that one was made in Canada and the other in Hungary. What the heck? I feel like I got ripped off and I'm not happy about it. I don't think I'll be buying anything from this store again. I mean, I would send the nightgowns back, but I don't want to spend any more money on this mess. It's just gross.

I recently made an online purchase from The Vermont Country Store and unfortunately, the product I received was way too big for a medium. I had to return it, but when I tried to call their customer service, I was put on hold for over 20 minutes and no one answered. It was frustrating to hear folksy messages repeatedly telling me that they would answer soon. Eventually, I decided to "chat" with them through their website, but even that was a hassle. They couldn't just email me a label that I could print, I had to wait for snail mail.

To make matters worse, after I returned the product, they sent me a catalogue! I'm trying to get off their mailing lists, but it seems like they just keep sending me more stuff. It's a shame because decades ago, this used to be a great place to shop. However, now it seems like they're overpriced and not worth the hassle. I would recommend not wasting your time with them.

I recently made a purchase from The Vermont Country Store and I have to say, I was a bit disappointed with my experience. I ordered three shirts from their website and was excited to receive them. However, when my package arrived, I only received one shirt with no explanation as to why the other two were missing. To make matters worse, I was charged a whopping $16.95 for shipping for just one shirt!

When I contacted customer service to inquire about the missing shirts, they informed me that they charge all shipping costs upfront and that the other two shirts were on backorder. They estimated that they would be available by the end of December, which was almost two months after I had placed my order. I decided to wait patiently for my shirts to arrive.

However, when January rolled around and I still hadn't received my shirts, I reached out to customer service again. This time, they informed me that I had called to cancel my order (which I hadn't) and that there would be no shirts coming to my address. I was shocked and frustrated by this response, especially since I had been waiting patiently for my order for so long.

Overall, I was disappointed with my experience with The Vermont Country Store. While I appreciate their unique selection of products, their customer service left a lot to be desired. I hope that they can improve their communication and fulfillment processes in the future to provide a better experience for their customers.

My experience with The Vermont Country Store was not great. I was searching for the physical store in Shelburne, but was disappointed to find out that it was no longer in business. Instead, I stumbled upon their website and decided to make a purchase. However, I found that the website was not user-friendly and it took me a while to find what I was looking for.

The selection of products on the website was extensive, but I was disappointed to find that they were not unique to the Vermont Country Store. It seemed like they were just selling the same items that you could find at any other store. I was hoping to find something special that I knew the physical store would have, but that was not the case.

The customer service was not great either. I had a question about my order and it took a while for someone to get back to me. When they did, they were not very helpful and seemed annoyed that I had even asked the question.

The shipping was also slow, which was frustrating. I had to wait longer than I expected to receive my order.

Overall, I would not recommend using The Vermont Country Store for your shopping needs. The website is not user-friendly, the selection of products is not unique, the customer service is lacking, and the shipping is slow. It's a shame that the physical store is no longer in business, as that was a much better experience.

I recently had a not-so-great experience with The Vermont Country Store. I was excited to order a product from their website, but when I saw that the estimated delivery date was December 6th and it was only November 11th, I decided to call customer service to confirm the ship date. The representative I spoke with assured me that the product would arrive before Christmas, so I went ahead and placed my order.

Unfortunately, the product did not arrive before Christmas as promised. I was disappointed and frustrated, especially since I had specifically asked about the delivery date before placing my order. To make matters worse, I received an email from the company claiming that I had emailed them about the issue when in reality, I had spoken with customer service on the phone.

Overall, I was thoroughly disgusted by the experience. It's one thing to make a mistake or have a delay in shipping, but it's another thing entirely to lie to a customer in order to make a sale. I wouldn't recommend The Vermont Country Store based on my experience, and I've seen plenty of negative reviews and social media posts about similar issues. It's clear that this company cares more about their profits than their customers, and that's not a good look. In fact, it's downright grinchy.

I ain't never gonna buy another gift from The Vermont Country Store. They got this policy for returning gifts that's just plain crazy. I got my sister a surprise gift that didn't fit and when I returned it, they didn't reimburse me the $60 I spent. Their billing person told me that they reimbursed the third party who delivered the gift to my sister. They said it's because they don't want nobody's feelings to get hurt if their gift don't work out. But now I can't get that third party check and I'm out of $60. The Vermont Country Store needs to get their act together and stop trying to be all fancy like Emily Post. They need to focus on good customer service and not making things difficult for their customers.
Sincerely,
Patrice Chisholm

I was looking to buy some stuff and I tried to talk to someone on the website to see if they had any deals for new customers. They said they had free shipping, but that's something they give to everyone. I asked if they would give me the sale price if the stuff I wanted went on sale before they shipped it for the holidays, but they said no. So basically, they don't do anything special for new customers, which is fine, but it didn't make me want to buy from them. The person I was chatting with didn't even say hi or try to help me out. They just disappeared before I could ask my last question. I wasn't impressed and I'm going to buy from somewhere else. I don't know if their stuff is any good because I didn't get that far.