British Airways have stopped anyone booking a seat at time of reservation unless you have a full fare ticket, whatever class of cabin you are in. Their attitude is one of superiority and whilst some of the cabin crew can be exceptionally pleasant others are rude and unhelpful. The aircraft generally need a complete overhaul and the food leaves much to be desired. The charges are expensive for the type of service they offer - sometimes like budget airlines. The chief executive is probably the worst since the early 1970's before King and Marshall made it an airline worth using. I don't think it can get much worse. Its time for a new chief executive who knows what he is doing and treats customers with some degree of courtesy. Don't ever write and expect a reply, they are unable to write letters and believe a phone call made by staff reading from a script is better!