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Bray and Scarff / Terrible experience

1 VA, United States
Contact information:

Poor service. Extremely difficult to schedule an appointment. First appointment required me to be home from 11 to 2, arrival time 5. The rep told me if the repair did not work to call and he would return with part. Called and made request, and was told to wait a week for a return visit and that rep would be here with part. He was sent to the home without a part, because the scheduler did not put the request through a manager. It has been approximately a month since the first call and I don't have any idea when this will be repaired if ever.

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