Bradlows Furniture

Good day my name is George Alroy Marais with id number [protected]. I had reported my amp that does not want to switch on broken amp in Dec 2018. Sophia branch manager in postmasburg said tje suppliers had already closed i should came back in January. Which i did on the 10th of January 2019 went back to report it she told me in Dec that supplier would come and fetch amp from my home, which never happened i had to take to the branch my self. Every week i maje it my responsibility to go and ask how far. To my suprised, still today my amp is at the same spot she asked me to put it. Evry week its the same askuus the supplier are delaying and her staffmembers Roline had an huge attitude today with my wife when she went for follow up as the amp is still on the spot were we left it in the shop. They dont have client service or custermor satisfaction. They are rude if you go to ask them about a log. I hope yoy can assist in this matter.

Bradlows, what is the issue with your credit department. We applied for credit to purchase a fridge. Credit was approved, we get the documents and see that they have added on insurance and life insurance without discussing with us. We have both household and life insurance so they removed that from the quote.

Then I look again at the document, they've added an initiation fee (which is allowed) but I have the right to pay that upfront (which wasn't offered) so that i'm not charged interest and according to the ncr, this fee is not allowed to exceed r1000. You have charged us r1207.50. On top of the that service fee isn't allowed to exceed r50, you've charged us r69... What is going on?

To top it off, when I checked online to purchase this exact same frige, the delivery charge was r200, here they've charged me r550. Are you just trying to rip the consumer off?

When I googled jd group, there are a lot of cases of investigation with this exact same issue, and yet you are still doing it. I want the fridge but I refuse to be ripped off.

Id number [protected] and quote ref [protected]

I recently bought a zanzibar design couch from bradlows lenasia trade route mall early december which I discovered one piece has a hole underneath the couch. This is the latest design done on 2018 November 02. Customer number [protected] with order number [protected] Mrs Brenda Thusi, it really shocks me as a 7 years loyal customer of bradlows having bright my first piece of couches at the same shop, that such poor quality control standards were not properly followed I demand a new replacement of the torn up piece or I will bring back all your goods by your shop and demand my refund back I am really dissapointed by how such a big company like bradlows a allow defective furniture to be sold to customers, or I will take the shop to consumer commission or the consumer protection department and lay a formal complaint against your company.

Good day. My husband and I have both applied for credit with Bradlows. They declined me and the reason for it was affordability. They could see I was not paying a bond as it was not coming off my account but still decline me. Now my husband applied and he was also approved. When he goes to the same Bradlows store they say they cannot use both incomes in his account even though his statement stipulates he receives this amount every month. And the decline. My husband has been approved for a car worth r1mill. Our credit record and history is excellent and this store keeps declining us. Does Bradlowss not want business anymore? We are approved for everything besides Bradlows.

Please look into the matter as I feel Bradlows in midrand have no idea what they are doing.

Thank u

Jacqueline y Irshwadhar
[protected]

I queen mokgwetsi herewith id number [protected], bought couches December 2016 at bradlows Bloemfontein Sanlam plaza building. couches I bougt are broken, I re-repair. thus couches is the second time I report them, 1st time they were taken but nothing happened. for more infor please call me on [protected]., my address 11 2nd diamondhoogte, koffiefontein, 9986. my email address : queen, [protected]@gmail.com

hope to hear from you soon.

Ms queen Mokgwetsi
[protected]

Hello my name is Bulelwa I bought a washing machine from Bradlows in September 2018, I explained to them that I was in between houses about to move in a new apartment so I requested they wait for me to settle in terms of delivery however they phoned me every day asking when can they deliver even though I explained my situation. Beginning October I moved into a new apartment and I was forced to allow them to deliver, I hadn't settled yet so I couldn't unpack the machine, in a months time which was towards end November I finally opened the machine, it couldn't fit in my kitchen. I took the machine back they promised to help me but now it's been two months still waiting, they're keeping my machine at the store and there was no exchange as I requested. When ever I go there they keep on lying to me and say it's declined by head office. It's Bradlows Cape Town.

Good day, I bought a leather lounch suit in Lydenburg, South Africa and with the purches I must get leather guard for the suit. I have all ready paid of the suit but still waiting for the leather gaurd. On numerous occations we followed up on the leather gaurd but always is there a excuses why I dont get the leather gaurd. Please assist.

MR. JJG Bam
[protected]
[protected]
Gerrie.[protected]@gmail.com

I bought a the Astrid 3 Piece Lounge Suite on the 18/12/2018 and the delivery people called to say it would be delivered on the 21/12/2018 up to this day I have not received the delivery.

They didn't bother to call me informing me about the new delivery date. I had to go back to the store numerous times demanding that someone gives me an explanation. I was taken from pillar to post with proper response guven.

As I submit this claim I am doing a sit in in the store waiting for delivery guys to provide information as to when they will deliver.

They seem to be complaining that they only have my delivery to make in that location and it's an inconvenience for them. Tomorrow is Christmas day, I have not received my goods. When I inquire I am told that it's due to peak season however it's just a reflection of undermining costumers and malfunctioning of the store.

I am frustrated and tired of begging them to deliver my goods, someone please intervene because the service I received is mediocre to say the least.

I never had an account with Bradlows, however on my credit report reflects an account that is in arrears affecting my credit score negatively.I need this sorted before 2019 and no one came back to me after I phoned them on Tuesday already.I need this resolved ASAP.My name is being dragged through the mud cause of this its not acceptable Cell [protected]/[protected]

Good day i'm really disappointed with your service since u took back my couches for repair since october but the couches has never returned back...
Your stuff is nolonger quality and i won't recommend anyone to you.
So sad that you didn't even suggest to change them but repair them i do not know why...
I kindly ask you guys to pls bring them back will see what we will do with them since your service is poor and do not respect customers...
Call Ntsako [protected]
We are not happy unless you refund us

I am so disappointed with your service after i paid my account fully and now you overcharged me, you did not debit the remaining amount and now i have to wait 100 years to get my money back. I went to the store and they told me that head office hasn't respond to their email. i took couches and a queen size bed and i'm enjoying them, but your loyalty is the only that will make me not to take anything else from your stores.

We settled our account in September this year, in full paid an amount of - +R20000, we expected this to be a good thing, only to find our that the count is paid off at Bradlows but reflecting as an unpaid account from September on Experian, we then we to the phoenix branch, and they were of no assistance, we were told to resolve it by ourselves, they failed at their service delivery, as when a debt is settled it was their responsibility to notify the credit bureau that the account is paid of, now we have the issue of the credit score falling, according to experian Bradlows was to notify the bereau and give authorisation to remove the account, now we can get a home loan because a bradlows failed to do their jibs

I am very disappointed with the lounge that my husband and I bought at Bradlows in 2014 . Six months down the line the couches where very uncomfortable we laid a complaint and they came to fetch them for repairs they came back better after 2 full months withouth couches. The problem started again we reported the matter they sent people to come and collect them for repairs for the second time . Again the problem started after sometime then I decided to remove the plastic that covers the couch under neath to see what was happening there I was very shocked to see bits and pieces of sponges that were there and the was a spring that was loose which was tightened with hard black string see photo attached. When I logdeg a complaint I was told my guarantee is expired I need to pay for the repairs. I have one question do I have to pay for their mistakes or should I pay for making a mistake buying a furniture from Bradlows please assist I am very disappointed.

I bought couches on laybye on the 24 November 2018. By then I wanted the couches that were on Special for R11999 cash and we were told they finished nation wide. So I decided to take out R14000 cash to laybye different ones. I explained to the seller that I would come and take the couches before month end December. To my suprise four days after the laybye I started receiving messages saying I must pay the outstanding before the 2nd December 2018.
I had to go back to the shop to find out what's happening. I was told that the couches come with a free coffee table, in order to still get the coffee table, I must take out the remaining amount. I told them I can't because that was not the agreement. I had to make plans to take out the laybye.Couches and coffee table were delivered but I was told that they don't open the goods.. I must just see that they sealed.. They left. I waited for Husband to come Saturday and we realised that the table is faulty.

I didn't receive the goods I bought from Bradlows furniture a gt Festvall mall.I bought the goods on 10 November of this year2018.I only find out that goods were delivered to wrong address after I went to the shop on 17 November.the address that is printed out as my address is not my address.I have attached the picture of my address/the munispal bill of my address the one I used as proof of address.

I am very disappointed, bought the lounge suite have been paying with no fail, September i reported the same problem the fetch the 3 seater and it came back the reclyner was not working properly i told the guys who were delivering but nothing has been done, my 2Seater is cracking 2 and its not even a year i bought the lounge suite, i bought this lounge suite for my mother now she is stressed the money I'm paying in not near the quality you are selling I'm very disappointed

I bought the Rialto lounge suite cash at Bradlows last year in November.

The springs came loos just after two months and they took it back for repairs, same thing is happening now. The springs on the 3 seater is loose again.

This is supposed to be a Grafton Everest loung suite. I don't even have it for a year and already has to be repaired for the second time. I want a new couch. I don't want it repaired again. How can something brand new, has to be repaired twice in less than a year's time. We are four small people sitting on this couches . I should hope it can withstand normal wear and tear. I want a new couch, or take the whole set back and refund me. This Grafton Everest is worst than backyard factory standard.
I will report this matter to the SABS if this is not given immediate attenion

In have requested last year december for my fridge to be repair they could not repair it they wanted and extra amount i have requested that they stop my debit order and they refuse me i mean this is ridiculous the service and is bad and need to go on yellow peter how do one get help because not even the sales consultant can help why do you do this to your customers give good service and you will receive good payments

i bought furniture on credit which i finished paying earlier than the expected period, so i accumulated interest which Bradlows has to pay me back, but i have not received the refund even today .i submitted all documentation that was requested but the shop even today cant help me with the refund .so i ended contacting Bradlows Head office by myself and their too requested the same documents that i submitted at the store, even them they cant come up with a tangible response to say they have received the documents and iam going to get my money back, i have been sent from pillar to post by JDG Furniture

I bought the couches at cosmo city mall last year after 3 months they got damaged i went to the store to lodge a complain and i also called and spoke to the Manager who promised to come and collect the couch to fix them, I told Him that i dont want the couches fixed because I was not happy with the quality of the leather on the couches . I waited for them to get back to me with feedback and as a result I did not pay the account which accumulated arrears . I then went back to the store again to complain as the arrears were affecting my credit record and the damage on the couches was getting worse and the consultant advised me to pay the arrears so that they can fix the problem . I refused to pay because i lodged a complaint long before the arrears and it was not attended to . I am now getting threats from the store that they want to come to work because i am not paying the account . I dont want the couches anymore and i want to cancel the contract with Bradlows so that they can clear my name .please contact me on [protected]