Boston Pizza InternationalI am complaining about service

Review updated:

I was at the belvedere location in Edmonton on sun may 14 for a Mother's Day outing w my daughter who just had a baby and this was her first Mother's Day. When we arrived we told the server we only had one hr and then she would need to be leaving to go home and feed baby. They said no problem. We ordered a med pizza and salad. The restaurant was not busy and yet 45 min later no food still. The server had said she was checking on food 10 min prior yet at the 45 min mark when we asked again our pizza was not even cooking yet. I asked to speak to the mngr, she apologized and said they had been short handed w cooks out sick all aft. We were not informed of this at any time we were waiting and server knew we were on a time crunch! By this time my daughter is crying and upset and I am not happy!! He mngr rushed off to get us comp desserts but threw them together without even asking what we would like. All in all a bad experience which should have never happened if we had been told the truth and given the option to stay or not. I cannot get that first time outing w my daughter as a new mother back and will not be going back to bp any time soon especially that location! Thankyou for your time, Bonnie walker

May 16, 2017
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  • Bo
      May 16, 2017

    Also I might like to add because of this bad service my daughter started screaming and yelling because her baby kept crying, and the neighbours heard and called the police. They thought she was going to hurt the baby because she would not stop crying. They took the baby from my daughter's home and they are trying to find out who the father of the baby is and if he not willing to take care of the baby than the baby goes to foster care. None of this would have happened if they were honest with us in the first place. Unfortunately my daughter's impaired judgement was because she was drinking because of frustration.

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