SUBMIT A COMPLAINT

Boston Pizza Internationalcustomer service and quality of food

Hello there,

Tonight I ordered the Game Night Meal Deal from the Warden and Eglington located at 890 Warden Ave, Scarborough, ON M1L 4R1. I completed my order at 7pm it gave an estimate time of delivery for 7:40pm. At 7:50pm I checked my email for a conformation but didn't receive any, so I went ahead to call the restaurant just to make sure the order went through properly. Once the hostess answered I told her the situation and she placed me to the Manager. I didn't get his name but he acted very hostile and aggressive to my inquiries. At the end, he told me my order just left and quickly hung up. However, I had a feeling that wasn't true. I'm located an 8 minutes drive away from the restaurant and the order didn't arrive for another 30 minutes, which brings us to 8:35pm. I spoke with the driver, who's name I also didn't get but he was very sweet about the situation and he recommend that I email here with the concerns I have (and that the manager I spoke with on the phone is named Greg). When he left and we finally got to eat, our whole order was cold and there was a part missing as well.

So at the time I would like to request a refund for the order. My family and I were very hungry and disappointed with most of the experience tonight.

Please let me know what you think and thank you for your time.

Best regards,
Natasha Outow

Boston Pizza International

Na
Jul 25, 2018

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