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Boscov's / customer service/online pickup

1 York, PA, United States

I ordered a toy online and went to pick it up at my Boscov's at the Galleria Mall in York, PA. I waited in line for 25 minutes until it was my turn. Best sales manager, Karla, came down right as I was at the register to help with a previous order. Hi asked her if it was always only one person for gift wrap, online pick up in lottery. She told me that it was always only one and that she had a corporate phone number for me to call to speak to them about the payroll they give her. Carla told me that Boscov's barely gives her enough payroll dollars to staff her areas. She told me that she had two areas to worry about and that she had no other help and was not able to help take care of the line that now had 7 people waiting. I didn't ask to speak to another manager, but she got on the phone and call down the assistant manager. I spoke to the assistant manager and she told me that that's just how Carla is and that she will talk to her about it. I went in there happy about picking up a birthday present for my son and left there extremely upset because I waited so long to pick up something that I already paid for, that I should've just bought off the shelf

Oct 27, 2018

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